Bonanza.com

We are sorry to hear that this seller did not deliver the item you ordered from them The seller "***" has been permanently suspended from Bonanza due to non delivery of items Based on the activity on their account, we believe that they are acting in a fraudulent way Bonanza errs on the cautious side when dealing with such sellers and we have permanently removed them from our site We would ***Highly*** recommend that you contact *** as soon as possible and file a dispute so you can get a refund If you are still in communication with this seller, we would highly recommend that you still file the claim and do not cancel the claim with *** until you have a confirmed refund Here is a link to the *** dispute process: https://www.***.com/cgi-bin/webscr?cmd=p/gen/buyer-complaint-outsideHere is also *** phone number: * *** ***
Can you please follow up with us and let us know how the claim with *** goes? Thank you very much

We are sorry for the negative experienceYour account was removed from Bonanza due to a violation of our user agreementIn summary, you had previous accounts opened that were removed due to a violation of our user agreementIn the interim, you had a sale on your newly opened account and the
credit card you added to the site was charged USD $ for seller fees as a result of your saleOnce our system identified the relation of the accounts your account was removedEven though things did not work out between us, we still do appreciate that you even gave Bonanza a tryWe have just issued a refund of the USD $ back to your credit card and wish you the best moving forwardAs a note, Bonanza does not store any of your financial information on our siteIf you need additional assistance please do let us know

Complaint: ***I am rejecting this response because: this is not a good enough solution, *** agrees to refund me my money but the problem is I have to pay shipping out of pocket and in doing so shipping to China is very expensive, why would I have to put money out to return something that isn't mineI would like you guys to pay for the shipping for this problem Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI only ask that they take my actions seriouslyI only want justice and for the seller not to be able to seek on there website..Sincerely, *** ***

Sorry to hear about your negative experience. Since PayPal processed the payment you sent to the seller, filing a dispute directly with PayPal is the first step toward receiving a refundPayPal will withdraw the funds from the seller's account, placing the money on-hold while the seller works
with you to resolve the issuePayPal may disable a seller's account if they have had too many disputes opened against them, so filing a dispute often forces the seller to act to avoid further action being taken against their account. For your financial security, PayPal does not permit Bonanza to file a dispute on your behalfSince your personal financial information is private, PayPal will only allow the account or cardholder associated with the purchase to file a dispute. If the seller is still unresponsive after you've filed a dispute on PayPal, please let us know so that we can help you escalate your dispute to a "claim." Escalating your dispute to a "claim" will cause PayPal to open an investigation and take direct action on your behalf. If you'd like us to re-send the information about filing a dispute, or if you have additional questions, please let us know and we'll be happy to help

We are sorry to hear of this unfortunate situation The Bonanza community is designed to bring buyers and sellers together Ultimately the transaction will be between you and the seller and also whichever company you used to checkout (*** or *** Checkout) Bonanza basically
provides a platform for buyers and sellers to transact Bonanza does not accept payments for items, instead, buyers pay the seller directly So financially speaking, we have no hands in the financial part That means that we cannot issue refunds or anything like that.What we can do is remove bad sellers from our community If you have a seller that is not living up to their side of the agreement then we would highly recommend that you leave feedback regarding your experience (if you need help doing this let us know) That way other buyers will be aware of the sellers shortcomings Bonanza will also remove a sellers booth if the seller does not respond to inquiries, fails to live up to their side of the bargain, or if they are just not a good seller We do not want sellers like that in our community so please do tell if you believe this seller should not be on our site. As for receiving a refund, the easiest path would be to request a refund directly from the seller If the seller is not willing to issue a refund or if they ignore your request, then you will need to contact the payment company that helped facilitate the transaction So whichever payment method you used at checkout, that is the same payment method whom you will contact when disputing the purchase *** and Checkout by *** offer a level of buyer protection provided that you file the claim within their allotted time frame Currently *** requires that you file a claim within days from the transaction *** also offers their "A to Z Guarantee." Here are a couple of links that may assist:How to file a claim with *** --> http://tinyurl.com/File***ClaimHow to file a claim with *** Payments --> https://payments.***.com/sdui/sdui/helpTab/Personal-Accounts/User-Agreement-Poli...⇄ can I spot an unsavory seller and avoid being defrauded --> http://tinyurl.com/AvoidFraudOnBonanzaBonanza scams, how often do they happen --> http://www.bonanza.com/site_help/general/bonanza_scamHow to file a claim with the FBI for Internet Fraud --> http://tinyurl.com/FileAClaimWithFBILet us know if you have additional questions or if you need further assistance.Regards,***The Bonanza Team

This user's account has been permanently suspended due to a violation of our user agreement; not paying seller feesUnfortunately we are unable to reverse this action at this time but the user is welcome to contact us in months to request a review

Sorry that you had to write back to the Revdex.com about thisWe believe that we addressed this request in your initial complaintYour card was charged a total of times and was refunded a total of times (screen shot attached)After we issued all of the refunds requested, we then removed the card
from our Merchant systemOnce the card is removed, it can no longer be chargedWe have attached a copy of the charges and refunds in hopes that helps you reconcile the confusionPlease feel free to provide any transaction information not included on the screen shot in the event you opened up a second account on Bonanza with a different payment type or if there were some other abnormality that we are not able to see
Thank you in advance for your patience

Sorry for your negative experience in closing your accountNot sure why you were not able to pay your fees because we are big fans of money :) In any case the fees were not very large so we have waived them for you and closed your account per your requestThank you for giving Bonanza a try
and please let us know if you need anything elseBest to you

Congrats on your recent purchase from a Bonanza seller. You will need to contact the seller directly about thisOur system created a private account for you so that you can log in and send messages to the seller, check on the status of your shipment, and even leave feedback for your
purchase.You should have received an email (check your spam folder) that will give you a password to log in (if not you can request a new password from the log in page) Once you are logged in you can visit your "My Bonanza" page:Click the "My Bonanza" link (upper left hand side of page)Click "Purchases"Click "Purchased"You will then be able to view your transaction Clicking on the seller's name will take you to their profile page where you can send them an email and inquire about shipping, etc If the seller happens to be online you can send them an Instant Message (aka Quick-Text) and also use their "Live Booth Chat" window to communicate in real time.Let us know if you have any questions and thanks for shopping at Bonanza!

Complaint: ***I am rejecting this response because:Your statements do not substantiate proofPlease check my account records for actual facts regarding my true statementsI placed my valid credit card on file for account verificationNot for automatic billingI have never opt in for any automatic billingI have never received any Bonanza email confirmation of any automatic billing enrollmentI have never been billed for Bonanza automatic billing until nowI have successfully canceled all Bonanza transactions on my account days prior to account suspensionIf I am liable for $chargeback fee, please provide proof that I enrolled in any automatic billingIf I am liable for $sellers fee, please provide proof that I did not successfully cancel the three transactions that comprised the sole basis of the $sellers fee I was chargedI have provided irrefutable evidence to the contrary: Three email screenshots show successful cancellation of the transactions that comprise the sole basis of the $sellers fee. Transaction cancellation was accomplished four days prior to account suspensionMy account was $four consecutive days before my account was ever suspendedA screenshot of bonanza's fees and credit policy user agreement reiterates the statements that I made regarding placement of my valid credit card on file for account verification purposesIt does not make mention of any automatic billing optionIn years of my account history, there have been no history of automatic billing until now One reason I will never opt in to any Bonanza automatic billing is most approved orders will end in canceled transactions for buyer non payment. These are the irrefutable facts: I approved a grand total of three orders (transactions) on 9/13, 9/14, 9/The three orders were the sole basis of the $seller feeMy credit card was charged between 9/15-9/17, without my permission or consent, for $Payment was never received for the three orders.Buyers never completed checkout or replied to my bonanza-based emailsI subsequently canceled all three orders on 9/On 9/20, at 3:53am, 3:54am, and 3:55am, I received three order cancellation confirmation emails from ***@bonanza.comI have the original emails/header and can provide actual screenshotsAgain, the aforementioned three orders were the sole basis of the $sellers fee I was chargedThe orders were successfully canceled four days before my account "was suspended."Four days before my account was suspended, the balance was $0.Can you please explain why you need a payment of $when my account is $from 9/20-current? The transaction cancellation URL that you provided is not only invalid, but unnecessaryTransaction cancellation is intuitive and do not need stepsDuring this year alone, I successfully canceled orders between both accounts.I have been a member for yearsI am completely aware of completing transaction cancellation. Chargeback fee is what bonanza incurred for wrongly charging my account without my permission or consentIf bonanza would not have charged my account without my permission or consent, bonanza would not have incurred that feeIf I were wrong in this regard, I have no problem paying this feeHowever, your mere statement does not provide any corroborating evidenceCan you please explain why I should observe the $chargeback fee when evidence conspicuously shows that I never enrolled in any automatic billing? As my initial complaint says: "I placed my card on file for account verificationNot for automatic billing." Your agreement clearly says: "Bonanza requires all seller accounts to provide a credit or debit card for the purposes of verification of their identity." Therefore, I am completely aware that "All sellers on Bonanza are required to have a valid credit card on file in order to sell on Bonanza." If my card were invalid, I would not have been able to sell anything on Bonanza.com.If my card were invalid, Bonanza would not have been able to charge it in the first place. I signed up with account 7/30/10First order was 9/13/10Order was canceled by me 9/22/10 During those consecutive days of outstanding fees, my credit card was never subjected to wrongful "automatic billing" for any "overdue fees." Never! Not once is years, until now. Something most recent: 3/31/15: I received an order from a buyer that needed my approval or cancellation. 3/31/6:56pm email from ***@bonanza.com Subject: "A buyer order awaits your approval on Bonanza" 3/31/15: I approved order. 3/31/7:37pm email from ***@bonanza.com Subject: "Your invoice for Bonanza order xxxx has been processed." 4/5/1:35am email from ***@bonanza.com Subject: "Greetings, xxxxxx, Your March bill of xxxx now awaits your payment on Bonanza." At this point, I didn't "manually" pay my bill as I was still awaiting payment from buyer for order. 4/20/1:01am email from ***@bonanza.com I received a "reminder" to pay my billSubject: "This is a reminder that your bill of xxx for March now awaits payment on Bonanza. 4/24/1:37pm email from ***@bonanza.comI received a "your bonanza bill" emailSubject: "We could really use your helpWe need you to log in and pay your "overdue" seller fees as soon as you can." 4/24/1:39pm email from ***@bonanza.comI received the same duplicate "your bonanza bill" emailSubject: "We could really use your helpWe need you to log in and pay your "overdue" seller fees as soon as you can." 4/25/15: I canceled order 4/25/6:33pm email from ***@bonanza.com I received "Your offer expired"Subject: "An offer made to you by xxxx has expired..." During those consecutive days of outstanding fees, my credit card was never subjected to "automatic billing" for any "overdue fees." Again, I placed my card on file for account verificationNot for automatic billingThe above bonanza email history corroborates the facts. I have full screenshots of every last mentioned email, with complete headers, that I received from bonanza/bonanzle since I created my accountsThere is not single email that makes mention of any "automatic billing" enrollment. Your statement does not substantiate proofPlease provide proof that I enrolled in any automatic billingI have irrefutable evidence to the contraryI will readily provide it upon request Sincerely,* ***

If I was suspended than Why was I not contacted and notifying me of suspension this is poor business practice, I it has been hours with no contact from businessmy website was called ***my site was http://www.bonanza.com/booths/*** is this the opinion of the Revdex.com or is this from bonanzaAccourding to policies of there own they are not abiding by there own business polices

Sorry for the negative experienceYour account has been removed from Bonanza due to a violation of our user agreement

We apologize for the negative experience Unfortunately we are not able to reinstate your account nor are we allowed to disclose the specifics regarding the process of how our site security identified related accounts that have been previously suspendedWe would recommend that you identify
another marketplace that meets your needsIf you are unable to identify one we would recommend that you create a webstore independent of a marketplace, where you can create a system that works best for your business

Complaint: ***I am rejecting this response because: all of a sudden they seem to be able to pull this upInteresting given the apparent inability of the rep despite many emailsI don't believe anything was ever shipped as we received no notice nor did the seller respond to either of my emailsFurthermore when I looked at *** yesterday, the dispute was still openNot sure what's going on here.Sincerely,*** ***

Hello, ***Sorry to hear of your negative experience with this sellerIn order to get a refund, you need to file a dispute on PayPal or Amazon PaymentsThe reason is that when you made the purchase, you paid the seller directly via PayPal or Amazon PaymentsBoth of these payment providers
have a buyer protection program for this specific situation.We would ***Highly*** recommend that you contact your payment provider as soon as possible and file a dispute so you can get a refundIf you are still in communication with this seller, we would highly recommend that you still file the claim and do not cancel the claim until you have a confirmed refundHere is a link to the PayPal dispute process: https://www.paypal.com/us/webapps/mpp/security/buyer-protection-resolutionHere is PayPal's phone number: (888) 221-1161Amazon's A-to-Z Guarantee: https://payments.amazon.com/help/***If you file a dispute with your credit card, then that would void your claim with your payment providerWe will be sure to investigate the seller's account right now and ensure that they are not doing this to othersPlease keep us posted if you learn additional details.Kind regards, The Bonanza Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Our system recently notified us that a computer used to access your account has been associated with other accounts that have been suspended on Bonanza due to violation of our terms of service (http://www.bonanza.com/site_help/user_agreement) We apologize that we are unable to provide further
details about the other account(s) involved with this actionIn our efforts to keep Bonanza the safest possible marketplace for our buyers and sellers to use, it is our mandate to be proactive in suspending accounts that have been associated in any way with site misconductWe understand that it may not have been your specific actions that caused this suspension to occur (for example, if other family members logged into your account), but we choose to err on the side of caution in matters of user safety.If you have any further questions, please see our terms of service, which provide complete details about our user policies, including our right to suspend an account at any time.If you are interested in moving to another marketplace, we recommend ioffer.com or ecrater.com, both of which have strong monthly traffic and a good base of buyers and sellerseBid.net is a good site for those who wish to deal in the auction format.We sincerely apologize for any inconvenience this may have caused you

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, as the refund was completed 12/14/

We are so sorry to hear about your negative experienceUnfortunately you will need to work with PayPal for a resolutionBonanza does not accept paymentsThe buyer pays you directly via the payment method you select for your accountIn this case that is PayPal and they are the company who you
will need to settle withWe apologize that we are not able to further assistIf there is any information we can provide you about the order that would assist with your claim please do let us know