Bonanza.com

Sorry for the negative experience Thanks for your email, we're very sorry to hear about the difficulty you're having with your purchaseThe Bonanza community was designed to act as a platform to bring buyers and sellers together, and as such we don't have a hand in financial exchanges
between our usersSince we don't directly process payments for items sold on our site, transactions that occur on Bonanza ultimately take place between the seller, the buyer, and PayPal or Amazon Payments (the payment processor used for checkout).To request a refund for merchandise purchased on Bonanza, please contact the seller directly with your requestIf your request is ignored or denied, the next step of escalation will be to file a claim with the payment processor that helped facilitate the salePayPal and Amazon Payments both offer a level of buyer protection, providing you file a claim within their allotted time frameCurrently, PayPal requires that you file a claim within days from the transactionAmazon offers their "A to Z Guarantee."At Bonanza, we do everything we can to create an atmosphere of trust between our usersIf you've had a negative experience with a seller on our site, we highly recommend that you leave feedback about the seller (and please let us know if you need help doing this)We actively monitor negative feedback and remove users from our site that violate our terms of use or frequently receive negative feedback.How to file a claim with PayPal: https://www.paypal.com/webapps/mpp/paypal-safety-and-securityHow to file a claim with Amazon Payments: https://payments.amazon.com/help/201342380Let us know if you have additional questions or if you need further assistance

Transaction Summary
Sold on: 05/31/
Payment type: Paypal #***
Hi ***,We are sorry for the negative experience and that the seller you made a purchase from on Bonanza has been permanently removed from Bonanza. While Bonanza is a platform that brings
buyers and sellers together, transactions take place between the buyer, seller and payment processor (PayPal or Amazon Payments) Buyers pay sellers directly, and sellers ship items directly to buyers.At this time, we recommend that you get PayPal involvedSince you purchased the item through PayPal they will ultimately be the one to refund your moneyWe wish we had more of a hand in this process, but PayPal keeps your personal information very secure, so we are not able to handle the refund ourselvesWe apologize for any inconvenience this causes.Here are a few links that will get you going in the right direction.How to file a claim with PayPal:https://www.paypal.com/webapps/mpp/paypal-safety-and-securityPaypal Customer Support: 1-888-221-1161 Here is your PayPal Reference Number: ***

Complaint: ***I am rejecting this response because: I feel as though someone should be held responsible and I should still recieve my productI was told it was being shipped to me and so my money is gone and spentAsking for a refund is pretty pointless.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Thank you for your additional informationWe are not able to see that you were charged for any additional productsPlease provide us with a screen shot of the CREDIT CARD statement that shows the charges you speak of and we will immediately issue a refundAs it stands, we do not see that you have purchased the quantity that you stateWe have issued a refund for the unused portion of Turbo Traffic (That was included on the last correspondence)We are more than willing to issue you a full refund on any other charges but in order to do so we need to see the original charge so we can refund via the same payment sourceAs of now, we are not able to see the additional purchases you are stating that you madeThank you advance for a screen shot of your credit card that will show these chargesWe apologize for any inconvenience.

Hi ***We are sorry for the negative experienceWe have removed your items from sale and completely closed your boothIf there is anything else you need please be sure to let us know.Kind regards

Sorry for the negative experience with this transactionThe seller has been removed from Bonanza due to selling counterfeit itemsThat means that the item they were trying to sell you is not an item that they are allowed to sell (it infringes on the original trademark holder)Bonanza removes such
sellers from our site as soon as they have been identified as infringing.We would be happy to provide you with a gift card for Bonanza in the equivalent amount of your purchase so you can avoid having to file a dispute with PayPalPlease let us know if this is acceptable to you.PayPal has a guest checkout option, which is what you usedThe PayPal transaction number communicated to PayPal would provide PayPal with all the information they need to process the dispute: ***

Thank you for contacting Bonanza and we're deeply sorry to hear that the seller has not been responsive to your inquiries.
We highly recommend that you contact the payment provider you used to complete your purchase. One of the reasons that Bonanza requires sellers to accept
payment options such as PayPal and Amazon Payments is that these platforms provide a level of buyer protection should something go wrong with your orderYou can get that process started here:
How to file a dispute with PayPal --> https://www.paypal.com/us/webapps/mpp/security/buyer-protection-resolution
If you completed your purchase as a guest on PayPal, you will need to contact them via telephone to file your disputeYou can contact PayPal directly at 1-888-221-or 1-866-888-
Please have the phone number you entered on PayPal when you completed your purchase handy so that you can quickly reach a representativeIf you do not recall the phone number you entered when completing payment on PayPal, say "Representative" to speak with a live human
How to file a dispute with Amazon Payments --> https://payments.amazon.com/help/
Filing a dispute with the payment processor will often force the seller to act in order to avoid action being taken against their accountWe also recommend leaving this seller feedback about your experience so that other buyers are aware of their shortcomingsHere is a link to do so:
If you are unable to reach a resolution with the seller and/or payment provider through this process, please let us know so that we may continue to assist you with this matterWe thank you again for bringing this matter to our attention so that we can make the Bonanza experience better for all

Hello ***
We are sorry to hear about your negative experience with a seller on BonanzaWe had a look at the transaction and it appears that you have been refunded by PayPal via their buyer protection program (information below) Please let us know if you need anything else and thank you
for your support of Bonanza
Transaction ID: ***
Sold on: 12/31/15
Current status: Complete
Dec 17:54: Received dispute: non_receipt notification
PayPal transaction #***
Dec 17:53: Received Reversed: buyer_complaint notification for $-33.76
PayPal transaction #***

Complaint: ***I am rejecting this response because: this is untrue in every way possible I have tried to login and my password would not work or I was attempting a wrong password Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Dear ***,
We are sorry for the negative experienceWe have just issued a credit to your account so your balance is at zeroWe have also confirmed that your account is closedPlease let us know if there is anything else you need

Hello Michelle,
I'm hoping to hear back from you about my order on the Dallas Cowboys jacket I sent back to you due to the sizeIf there's any issue about my order, I would greatly appreciated if you contact me about progressYou can also refund my money if there's an issues with my orderThank you and hope to hear back from you soon
*** ***
On Dec 25, 3:PM, "***.***@gmail.com" wrote:
Hello Michelle,
I am sending you an email in regards to the 2XL Dallas Cowboys jacket I purchased from your websiteI loved the jacket but the jacket was made to smallI will send the jacket back for a bigger sizeI will need a 4XL since the jacket runs smallMy husband only weighs lbs and 5'he's not a big guy but muscularThank you for your serviceI hope to hear from you soonHappy holidays!!!!
Sincerely,
*** ***Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Hi ***,
Sorry for the not so good experience We have just issued a full refund for the Gold Membership that you signed up for We have removed that yearly membership from your account so you do not have to worry about being billed further We have also issued a full refund
for the webstore you purchased We have also unsubscribed you from that service so you will not be billed in the future, and we have removed this from your account So to summarize, we have issued full refunds on all of the premium services you signed up for on our site (refunds were back to your credit card used to make the purchases)
We have also given you a complimentary day Gold Membership so you can try the service for free That membership will drop off of your account automatically after days Please let us know if you need additional assistance
Kind regards
MarkThe Bonanza Team

Hello ***, We're sorry to hear that your issue still has not been resolvedWe understand that this is a frustrating situationSince PayPal processed the payment you sent to the seller, filing a dispute directly with PayPal is the first step toward receiving a refundPayPal will withdraw
the funds from the seller's account, placing the money on-hold while the seller works with you to resolve the issuePayPal may disable a seller's account if they have had too many disputes opened against them, so filing a dispute often forces the seller to act to avoid further action being taken against their account, preventing them from receiving payments. For your financial security, PayPal does not permit Bonanza to file a dispute on your behalfSince your personal financial information is private, PayPal will only allow the account or cardholder associated with the purchase to file a dispute. We've included the information on how to start a dispute on PayPal below: If you completed your purchase by logging into a PayPal account:File a dispute with PayPal online: https://www.paypal.com/us/webapps/mpp/security/buyer-protection-resolution If you completed your purchase by manually entering a debit/credit card using PayPal's guest checkout:File a dispute via telephone*: 1-888-221-or 1-866-888-4178*Please have the phone number you entered on PayPal handy when contacting them so that you may quickly locate your orderIf you do not remember the phone number you used when completing your payment, say "Representative" to speak to a live human for assistance. If the seller is still unresponsive after you've filed a dispute on PayPal, please let us know so that we can help you escalate your dispute to a "claim." Escalating your dispute to a "claim" will cause PayPal to open an investigation and take direct action on your behalf, expediting the resolution timeline. Please do update us of any changesThank you for your patience and understanding with this process

We apologize for the negative experience. The address you used for your credit card (The UPS Store) is the same one used by a major fraudster on their credit cardWe will note the account but at this time we are not able to open an account based on the uncertainty of this connection.Many
apologies for the inconvenienceYour account has been closed in full and all of your information has been removed from our site

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

We are sorry to hear of your negative experience with a 3rd party sellerThe Bonanza platform is designed to bring buyers and sellers together to facilitate transactionsWhen you purchase on Bonanza you are purchasing directly from that seller, and also paying them directlyBonanza does not have
a hand in the financial transaction, nor do we ship items. We had a look at your order and also the email communications sent to our support team and it appears that the seller sent the item to you, but the address that was provided may have been incorrect, hence why the package could not be deliveredIt appears that you have filed a dispute with *** (that would be the next step we would have suggested) and that a refund is in process if it has not already been refunded.If you need further assistance or information that will assist you with the seller directly refunding you via *** please do let us knowMoving forward, we would suggest that you review the shipping address you have on file with *** as this may be an issue with future transactions*** will only insure a seller if they ship to the address that is confirmed on ***In many instances, buyers have an older address on *** and that may be the root of the troubleWe hope that helps

Complaint: ***I am rejecting this response because: Bonanza must have been aware this seller was a problem because I received a response from them the same day I placed the order stating this seller had been suspended for misconduct Bonanza's response to my complaint on Revdex.com is the same one posted to me In other words "Buyer Beware" when placing an order on the Bonanza web site. Sincerely,*** ***