Bowman Contracting CO

Good day, Thank you for your message As discussed with our Customer Care Representative, we are a waiver to process the refund for the schedule change We will revert back shortly once we get the response and get it processed Best regards, Customer Care Team

Complaint: [redacted] I am rejecting this response because: I had called the airline and they said it wasn't up to them to make the call about a refund since it was bought on a third party websiteSincerely, [redacted] ***

On Nov 16, 11:PM, "Bill" < [redacted] > wrote: To Whom it may concern: Dear Sir/ Madame I would like to provide you , the Bureau, with my substantiation , additional, updated facts, evidences to add to my formal complaint that I have filed a formal complaint against just [redacted] company! With the B.B.BBetter Buisness BureauI have never experienced such contradictions, lupoles, finagling of information, misinformation given to me, assumptions and or being presumptuous about what " they" [redacted] had been and has been telling me, was one way, " their way and or version vsthe facts , of one being about Warnings re: booking with bogus, third party travel agentsIt was during that entire process of dealing with several of their agents, in detailed phone conversations, emails, that I found myself to be in an overwhelmed , and distracted state of mind to the point which I could not cognitively make logical or reasonable decisions of any kind! Not just in the area of inquiring about flights but the actual confusion, overstimulated, state of mind which was in one of many major , important aspects, meaning , I was not capable of rationalizing over airline fees, charges which I had absolutely no intention to make my underlying condition and or illness will more than substansiate , especially being under a physicians, Psychiatrist care for ADHD Adult Attention Deficit Hyperactivity disorder for a period of someyears now! For this ADHD neuro brain disorder.Which was in its massive full blown state! I could not even bring myself to make any clear , cognitive decisionsNotwithstanding exercising in poor judgement which all accounted for this entire mess since approximately the middle of OctoberContinuing These facts are evident and coupled with the fact that their actions , just [redacted] never recognized how much I struggled or if they did @all!hypothetically speaking of course! Still Continued with the idea of adding insult to injury in devising their own scheme with full intention to penalize me under my medical condition, by taking full advantage of such a personIn such a position as statedand struggling with these thingsI in no logical or reasonable manner ever had the time to even process such masses of information given to me , conversated aboutMy mind was spinning to the point where I did everything I could muster just to hold anything together! As there were more distractions and lack of focus then I could ever comment on .much less knowing how to organize my thoughts regarding my finances, my management of charges imposed by the CompanyI made it a point to contact just fly , on numerous occasions to tell them how I wanted to discuss these charges and to date I have not received any moneyI will again, refer to the [redacted] as to your own concern over not only over fraudulent activities, involving just flybased on customers complaints , claims filed, and the likeI want to make clear to you , that I have retained every transaction, charges, to my debit card, penalties, and all of the amounts on my invoices, bank recordsand all of the amounts which were just , in and of themselves, outrageous! I have made the Revdex.com aware of these conditions of which I've described in detail and most clearly ! Now that I have contacted you , I am seeking all charges for flights,be refunded to my account asapGiven my laid out, crystal clear , reasons for seeking such! , Will am Moulton [redacted]

Good day, Thank you for your message One of our Customer Care Representatives is working on your fileWe are awaiting the call retrieval to listen to the original booking to further investigate We appreciate your patience best regards, Customer Care Team

Complaint: [redacted] I am rejecting this response because:I will not accept this until we receive the refund JustFly was to refund us in days and and that was weeks and no check I am waiting for the good faith refund that they have promised and will not accept this until we have the check in hand and deposited in the bank Sincerely,Debra ***

Good day, To reiterate, we follow procedures set by the airline rulesYou had made your booking on December and you called on December This is way passed the hour period allowed to a refund Our agent has tried to explain all and let you know the option of Future Travel Credit that you are not receptive to hearing There is no further action we can provide, therefore we consider the file closed Best regards, Customer Care Team

Good day, Thank you for your message and feedback As mentioned, we have no record of any calls places to our call center nor a fee to be charged for a cancellationFurthermore,we are well within our rights to be able to charge a cancellation fee if we so choose as stated in our Terms and Conditions you agreed to at the time of booking If you would like to proceed in making changes to your booking, please do contact our call center or respond back to the email correspondence with our agent There is no further action we can provide, therefore we consider the file closed Best regards, Customer Care Team

Good day, Thank you for your message As stated by our customer care representative on the phone yesterday, the refund will be processed but it will not be an immediate return to the card There is a delay in billing cycles at the most There is no further action we can provide, therefore we consider the file closed Best regards, Customer Care Team

Good day, Thanks for sharing the details of your recent booking experience with usWe will take that feedback for coaching purposes As already discussed with our customer care representative, we were able to take action on your file, and process the refund of the seat selectionAs we are sorry for the inconvenience of the situation, the file reveals that the proper steps were followed with your booking There is no further action required on our part, so we consider this file resolved Should you have any additional questions, please do not hesitate to contact our Support Center.Regards, Customer Care Team

Good day, Thank you for your message and feedback. As mentioned by one of our Customer Care Representatives, we mention in our Terms and Conditions that our prices are subject to change at any moment until the ticket is issued. We are an agency and rely on the prices that come from the airlines.... These prices changes frequently. As we apologize for the inconvenience, there is no refund or credit we can provide. We consider the file closed. Best regards, Customer Care Team

Good day, Thank you for your message and feedback. One of our Customer Care Representatives has reviewed your booking and has confirmed the fees to you in detail in her email. You have three charges showing up that were the ticket, the cancellation fees and the difference in the fare... with the changes. You may attempt your claim with your insurance on this matter with your medical note. There is no further action we can provide, therefore we consider the file closed. Best regards, Customer Care team

Good day, Thank you for your message. One of our customer care representatives has been working on your file. She is working on getting the refund processed. Once we receive the funds, there will be a payment made by cheque or through Paypal. The usual delay may take 6-8 weeks. As this issue is... resolved, out agent will continue to be in touch with you to let you know the time frame of the refund. Best regards, Customer Care Team

Good day, Thank you for your message and feedback One of our Customer care Representatives is currently reviewing your booking Please allow some time to review and get back to you shortly Thank you for your patience Best regards, Customer care Team

Good day, Thank you for your message As mentioned by our Customer Care Representative, we have reviewed your booking and listened to the call recordingDue to the error made, we have offered the refund you are requesting It was given to our accounting department for payout There is no further action we can provide, therefore we consider the file closed Best regards, Customer Care Team

Good day, Thank you for your email Our customer care representative has reviewed your fileAs we apologize for the inconvenience of the situation, this reservation was made on your own and there is a preview page before confirming your booking to avoid these kinds of errors As mentioned by our agents, the modification policy is well indicated on the page as well that there is the hour policy Due to this fact, we are unable to offer the refund requested and consider this file closed Best regards, Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, Piyush ***

Thank you for your message Since the newly purchased flight is not a Chicago-Warsaw one way (as the original) but rather a Chicago-Warsaw-Madrid open jaw - we are unable to tell what is the exact part of the amount paid for the Chicago-Warsaw sectorConsequently there is no particular amount that the agency would claim from AirBerlin (or what is left of it)Thus, unfortunately we, as a third party, are unable to grant a reimbursement of USD that were paid for the Chicago-Warsaw-Madrid tickets.We do apologize for the delay in advising the customer about the cancelled flight, therefore, as a gesture of courtesy, offer a USDtravel credit per customer for any future travel needs.The only valid procedure in refunding the amounts paid for the AirBerlin tickets (USDx2) is by disputing the transaction with the financial institutionPlease be advised that the seating assignment fee of USDpaid on 29APRhas been refunded.Unfortunately there is no further action we can provide, therefore we consider the file closed.Thank you for your understanding,Customer Care Team

Good day, Thanks for sharing the details of your recent booking experience with usWe apologize for the inconvenience that this has cause you As discussed with out customer care representative, we are not able to predict the price changes as a stated in our terms and conditionsWe receive this information from third-party sources such as airlines, hotels, tour operators and transportation providers We always take reasonable care to make sure this information is accurate and up-to-dateHowever, we cannot guarantee the accuracy of this information or that it is the most current information available There is no action required on our part, so we consider this file resolved on our end.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,Customer Care Team

Good day, Thank you for your message As discussed with our Customer Care Representative, we have mentioned that there are no paper tickets availableThey no longer existYou can call the airline to confirm your flights with the confirmation number provided to you in the emails from our agent The mention on the website about getting your tickets upon request means if you want another email with your electronic ticket numbersIt has nothing to do with any possibility of having paper tickets There is no further action required, therefore we consider the file closed Best regards, Customer Care Team

Hello once again, This has been explained over a couple times now and there is no different outcome what will be produced unfortunatelyAs mentioned, we have reviewed the calls and there was no mention that another flight was purchased therefore your original flight was forfeited as a no-show We as an agency need to abide by the rules set forth by the airline, therefore this is out of our control Once again, there is nothing we can offer in this matter and consider the file closed Best regards, Customer Care Team