Bowman Contracting CO

Good day, Thank you for your messageWe appreciate you bringing this to our attention A customer care representative is working on your file and will update you soonWe appreciate your patienceBest regards, Customer Care Team

Good day, Thank you for your message One of our Customer Care Representatives has reviewed your complaint and fileWe can confirm that the airline has made the exchange of the tickets and have sent it to you There is no further action we can provide, therefore we consider the file closed Best regards, Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Good day! Thanks for sharing the details of your recent booking experience with us As per the discussion with our customer care representative, we have looked into your compliant and have offered a solution on the upcoming flightPlease respond to the agent's email if the flight details work for you There is no further action required from our end, therefore we consider the file closed Best regards, Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, Elden [redacted]

Good day, Once again, as we empathize with the situation, we are not able to override any changes here The tickets were purchased with two separate companies therefore no option to combine the tickets There is no further action we can provide, therefore we consider the file closed Best regards, Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactoryCustomers beware, they are not a reputable companySincerely, Chad ***

Good day, Thank you fro your message As mentioned by out Customer Care Representative, we have reviewed your fileWe are not able to offer the compensation that you are seekingAs we apologize for the inconvenience the situation has caused you, we are an agency that abides by airline rules and are unable to avoid a scheduled change if it is issued We would suggest a complaint being made to the airline directly in order to claim a refund There is no further action we can provide, therefore we consider the file closed Best regards, Customer Care Team

Complaint: [redacted] I am rejecting this response because: This is still not resolved.Sincerely,Sara [redacted]

Thank you for your message.As discussed with our customer care representative, we have reviewed the file and apologize for the inconvenienceWe have transferred the disputed amount via the selected form of payment.Best regards,Customer Care Team

Complaint: [redacted] I am rejecting this response because: From: Tshi [redacted] ] Sent: Monday, July 25, 8:PMTo: info [redacted] Subject: Re: You have a New Message from Revdex.com Serving San Francisco Bay Area and Northern Coastal California, Complaint # [redacted] Thank you for communicating with me about the answer that the business gave you Howeve, I am not satisfied with that answer which basically telling me that I am loosing All my money without using any types of services that they provide I know there's a fee to for changing the itinerary but it can't be more than coast of the Ticket itself Please help, this can't be happening in 21th centurySincerely,Joe [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, Sarah [redacted]

Good day, We sincerely apologize for the delayWe are still in process of getting information from the airline on a refund waiver for your requestWe are working on getting a favorable outcome for you We will be in touch as soon as possible Best regards, Customer Care Team

Good day, Thank you for your message One of our customer care representatives is still reviewing and working on your file He will revert back shortly with a response Best regards, Customer Care Team

Complaint: [redacted] I am rejecting this response because:Sincerely,Kimi ***

Complaint: [redacted] I am rejecting this response because: I disagree that I fully understand the agent on the other end The business does not have a way for me to contact them via emailAnd yes I could not understand your employee very well at the other end I will not recommend my friends or colleagues to use this travel agencyIt was an absolute dissasterous experienceI will consider this action unresolved and the only thing for me to do is to share my experience with this company for years to come...Sincerely, [redacted]

Good day, Thank you for your message As mentioned by our Customer Care Representative, we have tried to explain the reason why the date was differentWe have also escalated it to our IT department to review as well in case it is something they can manage If you would like for our team to assist in an exchange, please do reply to the email from our agent There is no further action we can provide, therefore we consider the file closed Best regards, Customer Care Team

Good day, Thank you for your message One of our Customer Care Representatives has reviewed your booking and has sent an email over to explain how the pricing works That being said, we have offered a refund of the fees as a one time courtesy to you for this difference There is no further action we can provide, therefore we consider the file closed best regards, Customer Care Team

Good day, Thank you for your message One of our Customer Care Representatives has reviewed your file and has sent you the terms of the booking that you have confirmed at the time That being said, we have offered as a one time gesture of good will, the refund of our 75$ cancellation fees you were charged to void your booking.Concerning the airfare 333.93$ was voided on the 25th of August, those pending funding you have received by now or if not yet, should be coming from the airline soon(normally takes 2-business days).The cancellation fee refund was already processed and may take between 5-business days for this refund to appear on the statement of the card that was charged There is no further action we can provide, therefore we consider the file resolved Best regards, Customer Care Team

Good day, Thank you for your message and feedback We would need to have the details of the booking such as the booking number to be able to review itFurthermore, we are to communicate with the credit card holder of this booking for future reference As we sympathize with the circumstance, we abide by the rules of the ticketThe sequence needs to be kept in tact as purchased even it the travel date of the return is a month away The missed flight, as unfortunate as it was for your parents, was not our fault We have copied some of our Terms and Conditions here below for your viewing on the tickets Once again, we can look into the booking but I am afraid the result will be the same due to the no-show on the flight Please be aware that once you have made a reservation, name changes are not allowedIf you find you need to change or correct the spelling of a name after you’ve made a reservation, you will have to cancel your original reservation—if allowed—and then make a new reservation with a new flight at the then-current rate using the correct spelling of the nameThis will likely incur fees and penaltiesTherefore, it is imperative—and your responsibility—to verify the spelling of the names of all passengers before making your reservation The rate applied on the date of issuance of the ticket is only valid for a ticket fully utilized and in the sequential order of flight segments on the dates indicatedImproper use may void the ticket and result in cancellation of the entire trip Best regards, Customer Care Team