Bowman Contracting CO

Good day,Thank you for your messageAs you know, we are already working on your file through several other complaints that you have sent inOur Customer Care Representative has been trying to contact with you to great difficulty She has however provided you with the exchange quote several timesPlease do get back to her in response to the email so we can complete the exchange Best regards, Customer Care Team

Complaint: [redacted] I am rejecting this response because: As I mentioned before, I have read their terms and conditionsIt says the airline may charge $if you cancelThere is nothing about $that Justfly charges as a processing fee for canceling the tickets for youYes they told me after they charged my credit card without me authorizing it and I found about this a few days later when I checked my credit card activities and when I called and asked why they have charged my card and that is when they told me about this feeI ask that they send a copy of all of our conversations we had from my first call to cancel the tickets and the calls after for you and me to find out what exactly went onYes they told me about the $after they charged my card without me knowing about itLike I mentioned before most airline offered full refunds to the affected customers and I think Air France did the sameI still need a statement from the airline that the $times has been gone to the airline, in that case I have nothing against Justfly in that matter and they should reverse the times $processing fee because again it is not mentioned in their terms and conditions and the fact that they charged my card without my permissionI am going to file the same complaint with my credit card company and I will also claim that I do not know any "travel Agency Southfield, MI" ,I do not know these people and I have never authorized them to charge or credit my card, this is the fact.Sincerely,Golnaz [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, call hold times in excess of hour is not acceptableSincerely, Cassandra ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, Ellis [redacted]

Good day, Thank you for your message As previously discussed with our Customer Care Representative, we have reviewed your booking and confirm that the Basic Economy was chosen and confirmed at the time you booked online We are an agency and we need to follow the airlines rules concerning changes or cancellation on bookingAs mentioned, after the ticket is issued it is not permitted by the airline to make any changes This was the reason why our phone agent recommended to cancel the booking within the hours window allowed by the airline We have already processed the refund of the seat assigned fee, as a gesture of good wil,l which should already be back on your card We do apologize for the experience you had with our service and will provide your feedback to our training team There is no further action we can provide, therefore we consider the file closed Best regards, Customer Care Team

Good day! Thank you for your message We acknowledge receipt of the complaint you filedA customer care representative is working on your file and will update you soonWe appreciate your patienceBest regards, Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I have to respond and accepting would close out this caseI am still waiting to hear back from Justfly about my refundSincerely,Katherine [redacted]

Good day, Thank you for your message As discussed with our Customer Care Representative,the ticket is non-refundableWe have been able to extend the validity to issue a ticket for a future travel date of May 1st There is no further action we can provide and are awaiting your call or email to book the dates We consider the file closed Best regards, Customer Care Team

Good day ***, Thanks for sharing the details of your recent booking experience with us.We were able to take action on your file, and process the refund as discussed with our Customer Care RepresentativeWe do apologize for the inconvenience the error has caused you At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards, Customer Care Team [redacted] Thank you kindly! Sandy

Good day, Thank you for your message One of our Customer Care Representatives is currently reviewing your bookingShe will revert back to you shortly with her findings Thank you for your patience Best regards, Customer Care Team

Good day, Thank you for your message One of our Customer Care Representatives has reviewed your file and charges that were madeAs mentioned, the charge you are inquiring about is not an actual charge but a pre-authorizationThis amount should already be lifted or will be very shortly You may also review any transactions that were charged on your credit card by clicking on your itinerary and Manage my Bookings There is no further action we can provide, therefore we consider the file resolved Best regards, Customer Care Team

Good day, Thank you for your message.We appreciate you bringing this to our attentionA customer care representative is working on your file and will update you soon.We appreciate your patience.Best regards, Customer Care Team

Good day, We have received a copy of the complaint you lodged pertaining to your recent booking As discussed with our Customer Care Representative, we are not able to offer anything in this caseThere were clear indications of the fare prices as we can see on the checkout page you were on We apologize for the misunderstanding There is no action required on our part, so we consider this file resolved on our end Should you have any additional questions, please do not hesitate to contact our Support Center.Regards, Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meJustfly have my case moved forward so much fast than what I have experienced in the last monthI am so glad that they no longer telling me all kinds of excuses but just go ahead and processed my refundThank you again for your support and the justice,respect and fairness that I received from your help! Have a blessed weekend!Sincerely, Shiou [redacted] ***

Good day, Thank you for sharing the details of your recent booking experience with us? As per your phone conversation with our Customer Care Representative, she confirmed that the ticket is cancelled and full refund has been requested to the airline.Depending on your credit card company it could between 6-weeks for the funds to fall back into your account There is no action required on our part, so we consider this file resolved on our end.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards, Customer Care Team

Good day, Thank you for your message As mentioned by our Customer Care Representative, we have reviewed your file and have contacted the airline on your behalfWe are awaiting a waiver code to be able to process the change with no fee Our agent will revert back once completed with a new eticket with the change Best regards, Customer care Team

Good day, Thank you for your message As discussed with our Customer Care Team, we have reviewed the file and calls and there was a mention of certain fees and not to the 200$ fee for rebookingTherefore we have offered the refund of the 200$ and will be sent to you shortly as mentioned There is no further action we can provide, therefore we consider the file resolved Best regards, Customer Care Team

Good day, Thanks for sharing the details of your recent booking experience with us.We were able to take action on your file, and process the refund as you requestedOne of our Customer care Representatives emailed you to notify you of the refund and what amounts should appear in your accountAt this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards, Customer Care Team

Good day, Thank you for your message As mentioned by our Customer Care Representative, we have reviewed the booking and what was chosenThere was the cancellation that you initiated on your own and accepted the fees that came along with it for that cancellation Our agent has sent an email also explaining thisThat being said, we have offered the reduction of the fees and you have accepted this There is no further action we can provide, therefore we consider the file closed Best regards, Customer Care Team