Bowman Contracting CO

Good day, Thank you for your message One of our Customer Care Representatives has reviewed your booking and has sent an email over to explain how the pricing works That being said, we have offered a refund of the fees as a one time courtesy to you for this difference There is no further action we can provide, therefore we consider the file closed best regards, Customer Care Team

Good day, Thank you for your message and feedback As mentioned by one of our Customer Care Representatives, we have reviewed your file and bookingThere was a schedule change made on file and we have the record of it being sent to you by emailOur agent has provided the snapshot of the email that was sent We do apologize if you have not received this for some reasonWe are in the process of attempting a reversal of the No-Show fee with the airline on your behalfThere is no guarantee that this is possible but if it is, then they can authorize the refund We have not heard back as of yetWe will revert back once we do Best regards, Customer care Team

Good day, Thank you for your message We have no record of you calling in to our call center for this matterWe apologize for the inconvenience that this may have caused youWe have now refunded the seat fees as a good will gestureThe fees will be returned back to your card within business days There is no further action we can provide, therefore we consider the file closed Best regards, Customer Care Team

Complaint: [redacted] I am rejecting this response because: I do not accept the response from the business because what they are saying it is not true at allI definitely cancelled the ticketFrom the beginning they are trying to twist the whole conversation to their advantageI would like to be able to listen to the conversation, but I am also afraid they might have cut the recording and have only the end where I said that I was not in agreement with the amount of time I was going to get my money back and I wanted my money right awayI also want a probe they sent me the ticket because the only ticket I received Dec was the second ticket I purchased with the right datesSincerely,Yaneth [redacted]

Complaint: [redacted] I am rejecting this response because:Sincerely,Carol [redacted]

Good day, Thank you for your message Upon review of your booking, the travel was to be booked before January 5thAs mentioned by our Customer care Representative, please do respond to her email with your desired travel dates so we can attempt to get an exception from the airline Best regards, Customer care Team

Complaint: [redacted] I am rejecting this response because:I do not understand what is taking so long to get recordings from your own companyI would also like copies of all calls *ade to justfly on April and April 27.I was told over and over that I changed "something" on April which I did not.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: 1) you waited for the flight to be taken so that is the reason you can t reach me!!!!!! You did not call me or try me before my departure 2) I book a return for tomorrow wenesday which I will take 3)The return on saturday July won t be used so now you can do something about this one!!!!! I want money back for the return saturday july that I won t use Thank you Best regards Sincerely,Gregory [redacted] **

Good day, Thank you for your message One of our Customer Care Representative has reviewed your file and contacted you with the options availWe have reviewed with the airline and they are unwilling to provide a refund but have offered an exchange which you refused Furthermore, we see that you have filled a Chargeback with your bank therefore we are unable to proceed with this file until this judgement is made Since we are unable to action anything, we would need to close this file Best regards, Customer Care Team

Good day, As previously mentioned, we are working on your file with the airline and will revert back once we have more details Best regards, Customer Care Team

Good day, Thank you for your message As discussed with our Customer Care Representative, we are inquiring about some details of your claim to further investigateThere is a call scheduled for today to resolve the matter Best regards, Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, Tracy [redacted]

Good day, Thank you for your message.We appreciate you bringing this to our attentionA customer care representative is working on your file and will update you soon.We appreciate your patience.Best regards,Customer Care Team

Good day Lalith, As discussed with our Customer care representative, we have requested a waiver from the airline and have had it granted on your behalf We have processed the refund for the duplicate ticket and you should receive the refund within billing cyclesOnce again, we apologize for the inconvenience this issue has caused you There is no action required on our part, so we consider this file resolved on our end.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards, JustFly Customer Care Team [redacted] Thank you kindly! Sandy

Good day, Thank you for your message and feedback One of our Customer Care Representatives is currently reviewing your bookingWe will revert back with a response shortly Thank you for your patience Best regards, Customer Care Team

I'm sorry for the delayed reply The problem that I have with the whole response is that I have a confirmation from them changing flight from Rome to JFK to September 16th Just Fly is stating that because we did not use the first flight the entire flight was cancelled When we arrived at FCO on 9/16, American Airlines told us that we missed the flight which was scheduled for 9/ So the flight was not cancelled as they stated So they never changed the flight with American Airlines like my confirmation states nor was the original flight cancelled like they are saying If we had gone to the FCO airport on 9/14, we would have had a flight home So what they are claiming is not true I have been reading so many bad reviews/posts about Just Fly and not sure how to proceed [redacted] ***

Good day, Thank you for your message A review of your file reveals that this was a booking that you made online, and on your ownPrior to finalizing your booking, there is a review page that gives you the opportunity to look at all the components of your trip (dates/price/flights, etc)This extra step is to avoid errorsThe booking was made with the dates you entered A representative from our Customer Care Team sent an email to you to detail the options available to you to make modifications to your current flight schedule There is no action required on our part, so we consider this file resolved on our end.Kind regards,Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, John [redacted]

Good day David, As per your conversation with our Customer Care Representative, after listening to the recording, we heard an agent errorFor this reason, we have refunded the amount of 128.25$ to your credit card At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards, Customer Care Repressentative

Good day, Thank you for feedback There is a difference from what you see on the website for a new booking and a existing travel creditTo explain further A Future Travel Credit applied to the cancellation with a penalty mentioned at the time of cancellationFor use of the FTC, for sure there is the possibility that the fares shown online at that moment may be lowerThe previous ticket that was cancelled came with specific fare rules and restrictionsThe fares you see online are not associated to these rules and may not be eligible for purchase based on the previous ticket purchased For this reason, the system automatically verifies all this and quotes accordingly There is no further action we can provide therefore consider the file closed Best regards, Customer Care Team