Bowman Contracting CO

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, Taylor ***

Good day, Thank you for your message and feedback One of our Customer Care Representatives is currently reviewing your bookingWe will revert back with a response shortly Thank you for your patience Best regards, Customer Care Team

Good day, Thank you for your message As discussed with our Customer Care Representative, we are inquiring about some details of your claim to further investigateThere is a call scheduled for today to resolve the matter Best regards, Customer Care Team

Good day Lalith, As discussed with our Customer care representative, we have requested a waiver from the airline and have had it granted on your behalf We have processed the refund for the duplicate ticket and you should receive the refund within billing cyclesOnce again, we apologize for the inconvenience this issue has caused you There is no action required on our part, so we consider this file resolved on our end.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards, JustFly Customer Care Team [redacted] Thank you kindly! Sandy

Good day, Thank you for your message A review of your file reveals that this was a booking that you made online, and on your ownPrior to finalizing your booking, there is a review page that gives you the opportunity to look at all the components of your trip (dates/price/flights, etc)This extra step is to avoid errorsThe booking was made with the dates you entered A representative from our Customer Care Team sent an email to you to detail the options available to you to make modifications to your current flight schedule There is no action required on our part, so we consider this file resolved on our end.Kind regards,Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] they are giving me partially refund with deduction of 330$ as penalty for cancellation charges I did responded to customer care email that I am not fully satisfied and need full refund as it was not me to ask to cancelthey did not provided me ticket and asked me to confirm for cancellation which I confirmed they mentioned they have processed the refund which will take to days to reflect in my account which I am waiting for and will respond to Revdex.com/Customer care accordingly I request to help me with full refund at last I appreciate Revdex.com for helping me out to coordinate with justfly and help me to resolve this issue Sincerely, Lalit ***

Complaint: [redacted] I am rejecting this response because: The company claims that "There is a cancellation period that was not respected", and this is exactly what the problem is. They clearly advertised that reservations can be made and cancelled for a full refund with no penalty or fees within 4 hours of the booking. But as you have read in my previous letter, when I did exactly this, the company did not honor their word. They clandestinely cancelled only a portion of it, and by time I realised their mistake and called them out on it, they said it was too late. It was a very sneaky way for this company to keep a portion of my money and call it my fault, while they advertise otherwise. I call it fraud! Buyer Beware Sincerely,Beverly [redacted]

Good day, Thanks for sharing the details of your recent booking experience with us As per your discussion with our customer care team, we have sent you the information on the options available for your booking and have provided you with the refundable taxes portion We are awaiting your confirmation before moving forward with any changes and to close this file Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards, Customer Care Team

Good day, Thank you for your message One of our Customer Care Representatives is currently reviewing your booking and complaint We will revert back shortly with a response Best regards, Customer Care Team

Good day! We have received a copy of the complaint you lodged pertaining to your recent booking As mentioned by our Customer Care Representative, she has contacted the airline for assistance in providing some type of refund on your behalf She will contact you once we get a response We appreciate your patienceBest regards, Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this business is within their individual rights regarding the refundI am at fault as a consumer for not reading the terms and conditions before making my individual purchase from the websiteAt this time, I will not take the credit and keep the ticket reservation at this time which I will elaborate further below That said, I do not appreciate the time it took for this company to both respond to my case and clarify this issueWhen troubleshooting two times with a customer representative, I was unable to reach a manager to resolve this issue in a more timely manner When speaking with the representative in an individual email, I had to ask them to clarify the terms of credit refund within the company which is not covered at all within the terms and conditions or the fare rulesThe representative stated the following: "As I can see, your reservation is still activeWith your authorization, I can process the cancellation to put it as credit as of todayFrom the moment that it is cancelled, you have days to book a new tripAfter that period, the value of your credit will be lost if it is not usedThe fees involved to cancel are 215$ for the penalty fees + Spirit administration fee of 19.99$, and the rest of the amount is put as a creditYou can also change the current reservation prior to the original departure date (June 30th); the cost is 215$ for the penalty fees and a fare difference may applyYou have to call us to be able to use the credit or to change, and it can be used only on Spirit flights" If you look at both the terms and conditions and fare rules, neither cover the limits of this creditHad I authorized a credit refund and made a purchase in the future, I will have been enraged to find out that my credit had already become null and void and was no longer applicable for future flights and also, that there was be extremely limited credit for refund itselfI think that the terms of the credit refund, as well as a general refund from the website are unreasonable and inflexibleI understand that as a consumer however, I am limited in my own capacity to advocate for myself on this issueI feel very dissatisfied by this resolution, but it seems more appropriate to simply keep the ticket then take the credit, even if I cannot make the flightI might warn future consumers who make purchases from this website, or if they do, to make absolute certain that they will be flying flying or to use another platform website who at the very least have customer service representatives that don't hang up on youAs there is limited ability in which the Revdex.com can do to address any of these individual concerns, I am forced to accept this as the outcome and be wary in the future about the policies of the company Thank you for your time and assistance, Andrew [redacted]

Good day,We are still awaiting clarification from the supplier on this caseThere is a pending investigation on this complaintWe will revert back shortlyBest regards,Customer Care Team

Complaint: [redacted] I am rejecting this response because: When I called JustFly customer service minutes after the booking was made for the wrong date they refused to cancell the reservation or changing the reservation without charging me feesI didn’t deserve to be charged fees because I called them right away to let them know about the error in the reservationI would like them to be fair and cancell my ticket and refund my money, or change my booking to another dateThank you Sincerely,Jelena Jurinovic

I have a screen shot of your online policy that states CLEAR AS DAY that if you cancel in hours of a purchase cancelation fees are waivedJust fly advertises the wrong information and should have to abide by what they promote ! Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted]

Good day, Thanks for sharing the details of your recent booking experience with us.We were able to take action on your file, and process the refund as you requested for the fare discrepancyOne of our Customer care Representatives called notify you that the refund was processed and should appear on your account if not already.There is no further action required on our part, so we consider this file resolved on our end.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards, Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I have received my refund at this time.Sincerely, Jessica [redacted]

Good day! Thank you for your messageWe appreciate you bringing this to our attentionAs mentioned by our customer care representative , she is working on your file and will update you soonWe appreciate your patienceBest regards, Customer Care Team

The issue has gotten worse - not resolved [redacted] canceled my reservation all together with [redacted] Airlines without any communication (see attached) I am including an attachment of my reservation with [redacted] as well as what [redacted] Airlines shows on their system Please note - I am not asking for my money back - I want the reservation as they sold me back in OctoberI have a hotel and tours schedule and paid for that are non-refundable and immunizations that are required for this trip I just want what the sold me in October:-) I look forward to hearing from you and appreciate any help you can provide This is very stressful as I am traveling with others [redacted] phone: [redacted]

Complaint: [redacted] I am rejecting this response because: I have not received the $refund they said they were sendingOnce I receive the check in the mail I will consider the matter resolved Sincerely, Ryan [redacted]

Good day, Thank you for your message As discussed with our Customer Care Representative, we are awaiting a response from the airline for a refundHowever, as a gesture to get this refunded to you quicker, we have gone ahead and asked accounting to make you a cheque and get that out to you There is no further action required on our part, so we consider this file resolved on our end.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards, Customer Care Team