Bowman Contracting CO

Good day,
Thank you for your feedback
Our customer care representative has send several emails with options for your review and has not heard back yet from you we are unable to proceed with your claim without your consent for changes
In the meantime, we have gone ahead and refudned the
modification fees as a gesture of good will
As we can not provide any further action, we consider the file closed.
Best regards,
Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with us
As already discussed with our agent, we were able to take action on your file and has offered a Future Travel CreditAll the details of what that entails has been emailed to youThis is the best we can provide as
per the airline rules
There is no further action we can provide, so we consider this file resolved on our end
Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team

Complaint: ***I am rejecting this response because: Justfly did nothing to assist me in regards to the schedule and seating problems I encountered on this trip.I A week before my trip, changes were made to my schedule that I did not approveJustfly did nothing to help me despite calls I made to themI ended up calling the airline to change my flightI also did not get the seating choices I made with the original purchase although I was charged for themI had to again purchase seating at nearly four times the original cost because Justfly would not help me with this matter.made all the initial selections for flights and seating in DecemberInitially, Justfly said they would reimburse me the extra cost for the seating that wasn't done with my initial orderAfter I told them how much the seating charges were which were nearly times that as was charged for my initial seating choices when I made the purchase in December, I was told Justfly would only refund $This amount was apparently taken by Justfly just to make the reservations when I did that at the time I made the reservationThe customer service from this company is beyond terrible and I do not accept their resolution.Sincerely,Carol***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meSincerely, Serena***

Complaint: ***I am rejecting this
response because:
There is no clear resolution described in addressing the falsely reported travel insurance on myJustfly*** account the day of my flightI called to change and was never told or shown on my acct that travel insurance was not activeAs a matter of fact, it showed that travel insurance was active the day I talked to the just fly rep even though they were saying it wasn'tI was under the impression that travel insurance wasn't processed until the flight departure date Which is why U didn't see the charge prior to departure dateSincerely,Cynthia ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** *** ***

Good day,
Thanks for sharing the details of your recent booking experience with usWe will take that feedback for coaching purposes
Our Customer Care Representative has sent several emails and made phone calls to try and reach you to no availWe would like to inform you once more
that we were able to secure a Future Travel Credit with the penalties as outlined by our agent
There is no further action we can provide, therefore we consider this file closed.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Good day!
Thank you for your message. We appreciate you bringing this to our attentionA customer care representative is working on your file and will update you soon. We appreciate your patience. Best regards, Customer Care Team

Good day,
Thank you for your message.
As mentioned by our Customer Care Representative, we have reviewed your booking and have advised you that this ticket is non-refundable as per the fare rules.
The ticket however, is valid for the future travel creditTo use this credit there is
the airline penalty and the fare difference that will be applied. The ticket is valid until before October to travel and to use ( you must travel and return before October 2018)
Please do contact us to book your travel dates.
There is no further action we can provide, therefore we consider the file closed
Best regards,
Customer Care Team

Good day,
Thank you for your message.
As per your discussion with our Customer Care Representative, we have reviewed the file and we apologize fr any inconvenience this situation has caused you and your travel plans We have offered to waive the modification fees to cancel the
reservation as well as the seat assignment fee This will be put back on the card that was used at time of booking.
The ticket for the outbound flight is open for Future Travel Credit until 02marTh ticket must be reissued by thenOur agent has outlined the details in her email to you on the validity, amount and terms of use
There is no further action we can provide, therefore we consider the file closed
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, Kevin ***

Good day,
Thank you once again for your message
As previously mentioned, we take your feedback seriously and will continue to review and improve our services
As for your ticket, the changes were made directly with the airline therefore there is no action we can take.
We consider the file closed
Best regards
Customer Care Team

Good day,
Thank you for your message.
One of our Customer Care Representatives is reviewing your complaint and booking and is in communication with you.
We will revert back shortly with a final response
Thank you for your patience
Best regards,
Customer Care Team

Good day,
Thank you for your message.
As mentioned by our Customer Care Representative, we have reviewed your complaint and booking and apologize for the inconvenience causedUpon verification, we can confirm that your credit card company already requested the refund
It's now being
processed by our charge back department.
There is no further action we can provide, therefore we consider the file closed
Best regards,
Customer Care Team

Good day Anthony,
As per the email you received from my colleague, we can confirm the following :Be advised that your funds are held for future travel credit valid till May,18th ,for the same routing, same passenger.The penalty to change the reservation is 175$ & any fare & or tax
difference if applicable.You need to finish the whole trip by May,18th, 2017.At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, Pamela ***

Good day,
I have spoken with our accounting department and as we apologize for the delay, we have confirmed that the cheque was mailed out today.
Again, our apologies for the delay
We consider the file closed
Best Regards,
Customer Care Team

Good day,
Thank you for your message
One of our Customer Care Representative is currently reviewing your booking and complaintPlease allow us to investigate the issue and we will revert back shortly.
Thank you for your patience in advance
best regards,
Customer Care Team

Thank you for your message.As discussed with our customer care representative, we have reviewed the file and apologize for the inconvenienceThe transaction has been voided on 22NOVand we have refunded the $x fees today as a gesture of good will. Thank you for your
understanding.Best regards,Customer Care Team

Good day,
Thank you for your message
One of our Customer Care Representatives has reviewed your file and have responded to you accordingly
We as an agency, abide by the rules of the ticket set by the airlineYou have agreed to and purchased a non-refundable fare and with that came the rules
with the ticket that any changes are $plus any fare difference. These fees come from the airline but they have offered you a credit with Singapore Airlines to use anywhere the airlines flyAs mentioned in the email from our agent, she has provided all the details of this Future Travel Credit.
The terms and conditions of the ticket were outlined prior to purchase, you will have needed to accept them to buy the ticket.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team