Bowman Contracting CO

Complaint:***I am rejecting this response because: JustFly already offered me travel credit for a cancelled flight, charged me usd to change the flight and the difference in the flight (usd)After which they told me that they made a mistake and that I did not actually have credit Upon which they returned the usd but kept the airfare difference (usd)Therefore based on the history of their practice I can only assume they would repeat their dishonest practice- and I refuse to have more money stolen from me.Sincerely,Anthony ***

Good day,
Thank you once again for your message.
Yes, we do sympathize for the situation and frustration on now being able to cancel with no fees as you are requestingUnfortunately, we have partnerships in place with airlines and insurance companies that have their own policies in place
We as an agency, provide the information given to usThis information is indicated at the time of booking in our terms and fare rules.
We do apologize but the only option for you to try and and regain the refund you are requesting would be to contact the airline and see if they would be willing to waive the fees
There is no further action we can provide, therefore we consider the file closed
Best regards,
Customer Care Team

Good day!
Thank you for your message
I hope that you are enjoying your trip so farAs our Customer Care Representative have already mentioned, we would like to apologize for the delay to reissue the tickets due the high volume we are experiencing right now
You have received all the necessary
documents to have a great trip
At this time we consider the file resolved
Best regards,
Customer Care Team

Good day!
Thanks for sharing the details of your recent booking experience with us.We were able to take action on your fileOne of our Customer care Representatives was able to process to get a waiver to refund of the tickets with the airlineHe has called and left a message
for you to notify you that the refund was processed and should appear on your account.At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, Luexa***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, Duane ***

Complaint: ***I am rejecting this response because:
I received direct corresponding from Justfly Customer Service, advising to use their online reservation tool or to call the 1-number to use the travel credit(see below copy)
I explained again that their website does not allow using the travel credit for online reservations as it continuously indicates there are no flights available, which is not the case
Their only further response was that I would have to call with an apology for the long wait time
It appears my only option is to wait at least an hour to talk with someone to make a reservation with the travel credit since the website they state is available does not work
"
***
May (days ago)
tome
Good afternoon*** *** * * ***
I am contacting you in regards of your reservation you made through Just Fly with reference number ***We have received your complaint you filed through the Revdex.com with a travel credit in the amount of 951.20$
The travel credit is valid from one year from the issuance date, March 18, The airlines policy is you would need to book and complete travel before this date or the validity of the credit is expired
When making any changes with the airline there will be change fees associated including any difference in fare The credit would need to be applied to all the passengers associated to the original booking, meaning we cannot transfer the credit to another name
If you would like to use your credit before the expiration date you can call our center at***, or there is also a self serve option online that can also assist you
If you have any further questions regarding this reservation please do not hesitate,
Thank you,
Melissa
Customer Care Team"
"
*** ***
May (days ago)
toJustFly, bcc:me
Hello Melissa,The self serve option does not work as it repeatedly indicates there are no flights available when searching for multiple dates.The 1-number you advised to use has a wait/hold time of an hour.Can I contact American Airlines directly to use my travel credit or do I need to make any changes through ***?*** ***
"
***
May (days ago)
tome
Thank you for your response,
We do apologize for the long wait we do understand there is a wait however, the airlines would re direct you to Just Fly.
I would recommend calling our number so our agents can assist you in this matter"
Sincerely,***

This is unacceptableThe unwillingness to compromise in order to act in a decent and appropriate manner is unforunate, and shockingly bad businessIt is unreasonable-all decisions, when acting with reason and good judgment, are based on the applicable circumstancesI am unsure I will proceedThis is disgraceful.
Complaint:***I am rejecting this response because:Sincerely,Margaret ***

Good day Kori,
Thank you for your message once again
As we apologize for the circumstance of this situation, we have offered to rectify this by offering the rebooking fees of 200$ per person as well as the modification fees
There is nothing further we can provide to make this satisfactory to you die to fare rules
Best regards,
Customer Care Team
***
Thank you!Sandy

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** **

Good day,
As previously stated by our customer care representative, the portion that was cancelled was already refundedThe return portion is still valid and could be used as a Future Travel CreditYou would need to call us so we can coordinate with your request
Again, at this time, we have no further actions that we can provide therefore we consider the file closed.
Best regards,
Customer Care Team

Complaint: ***
I am rejecting this response because I was told this would be refunded, and was charged a cancellation fee, and regardless of your refund of that fee, I want the full charge refunded as that was agreed upon with your support team.
Sincerely,
*** ***

Good day,
Once again, as mentioned by our Customer Care Representative, we have reviewed your booking and have explained that, yes a cancellation is permitted for the hours but is there are the agency fees that are attachedThese terms were accepted and confirmed at the time of booking.
There is no further action we can provide, nor can we offer the refund you are seeking.
We apologize for the inconvenience.
Best regards,
Customer Care Team

Good day,
Thank you for your message and feedback. As mentioned by our Customer Care Representative, we have reviewed your booking and you have booked non-refundable ticketsAs we understand the frustration that this has caused you and your travel plans, the review page before
confirming a booking is there to ensure all information entered is correct (the opted for itinerary was there for review before the actual purchase as shown in the attached snapshot). We are unable to offer the refund you are requesting as we need to abide by the airline fare rules.
The customers were offered to void the tickets and transaction for a $per ticket ($total) fee on 10OCTthat, as described in our terms and conditions, is possible to do only within hours from the ticket purchase (the void fees are also mentioned on the terms and conditions page, the customers decided NOT to void the purchase/transaction with the applicable fee on 10OCT17).
There is no further action we can provide, therefore we consider the file closed
Best regards,
Customer Care Team

Good day!
Thank you for your message.
As previously mentioned in your comment review, we have verified your bookingAll details are provided including carrier and aircraft before confirming the reservationReservation was operated by Delta but still validating carrier is under VS
Regarding the funds, the tickets were voided therefore the amount will fall back within to business days on the same card
There is no further action we can provide, therefore we consider the file closed
Best regards,
Customer Care Team

Complaint: ***I am rejecting this response because: you never solved my problem I called the airline and I solved my problem therefore you should compensate for my trouble .Sincerely,*** ***

Good day,
Thank you for your feedback
Once again, we consider the file closed as there is no action we can provide in this matter.
Best regards,
Customer Care team

Good day,
Thank you for your message Our condolences once again.
As discussed with our Customer Care Representative, we have verified your file and we able to offer the refund of the modification fees due to the death in the family We have also refunded our Service Fee
We
have detailed how you can verify online with *** *** directly the refund process since a request was made with them directly for refund of the ticket.
There is no further action we can provide, therefore we consider the file resolved
Best regards,
Customer Care Team

Good day!
We have received a copy of the complaint you lodged pertaining to your recent booking
As per your conversation with our customer care representative, we were not able to get your the refund you were requestingWe have sent you the new tickets already
There is no action required on
our part, so we consider this file resolved on our end.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI am still waiting for the refund check in the mail - have yet to receive it.Sincerely, Yael ***