Brew Sleeves

What a horrible company. I ordered a case for my son, paid the extra $25 for "next day priority shipping", and all I got was apologies and excuses from them. I ended up with a disappointed kid, not able to take his new phone to school because the case never came. We ended up ordering a case from a REAL retailer, Amazon, and it arrived right on time. It turns out that it is possible to reliably ship a cell phone case. The very next day the one from Athletic Cases finally showed up, a week late. I exchanged emails with them but only got lies and offers of "store credit" (no thank you). Now it's been almost a month and still no refund. If you really think you HAVE to have one of their cases, I guess you can take your chances, but I would avoid these clowns and go with literally any other retailer. Horrible, horrible service and STILL NO REFUND. Next step is to dispute charges via my credit card co. Two thumbs down to these incompetent frauds.

I order a product (cell phone case) from Athleticcases.com on Dec 7, 2018. A tracking number was emailed to me on Dec 10, 2018. I followed the tracking number for several days and the website stated my package never left Washington State. I emailed the company and they stated Dec 20th, 2018 and they replied the next day stating that they didn't know where the mix up occurred and that the *** was to blame. They gave me a promo code for a new case and the code did not work. I sent another follow up email that was never returned.

Looking at other complaints, there seems to be a common issue with individuals ordering cases, being told the United States Postal service lost the case, and the consumer never receives their product.

I ordered from this company even after reading some of the complaints. Service was great. However, my brother-in-law had me order the wrong case. I knew returning the case was probably never going to happen. I searched on their website for information and on Christmas night the links I clicked on didn't work. I finally decided to just order another one. When I did this, a contact email popped up, so I sent an email explaining my situation. They got back with me the next day, gave me a coupon for an entirely new case (which now cost more than what I had paid), let me keep the case that was my mistake, and cancelled the new case I had ordered. It was very kind of them. I told them I would write a good review so people start seeing they are taking care of customers, even going above and beyond!

They took the money out of my account. They never shipped the phone case and then said the post office lost it. They then sent a code for a new case and it does not work.

UPS messed up the tracking of my order and Athletic Cases went above and beyond to manually track it down to keep me updated on its location/arrival date and to ensure it would still get to me in a timely manner. Added bonus, the case is absolutely stunning (I get compliments all the time on it) it offers a good blend of looking clean and nicely painted but without looking like it's a simple laser cut. Not to mention it's super resilient and has no damage or chipping to the image in months of use!

My son ordered a phone case from Athletic Cases on October 23, 2018. Order was processed and tracking information was sent the next day. It is now November 14, 2018 and I have checked the tracking information provided and it stated that it still has yet left Athletic cases facility. I have sent two emails to this company to the email address provided on my order confirmation [email protected] asking for and update on my sons order but have yet to receive a reply. They have already received payment and yet we have not received our product.

This is the second time I have had a problem with this company. I ordered two phone cases on November 6th and they have not even shipped yet.

I ordered the case with the Odell Beckham Jr. design on the back and when it arrived the design was messed up. Part of the design was missing because it looked like it got chipped off somehow and the design was also shifted too far to the left. His hand is supposed to be on the apple sign like its advertised on the site but on my phone he is shifted an inch too far to the left.

I bought an *** case from the website named 'Athletic Cases' on October 5(https://athleticcases.com). I haven't received my package as of today (10/22) so I emailed them asking about my package. They first responded that they called *** and updated my tracking number. But my package status still the same and it still says 'Pre-Shipement', which means it hasn't been shipped yet. Whenever I inquired about the status of my package, the company has been ignoring my inquiry.

I ordered a case from Athletic Cases and the case was shipped and delivered to Seattle, Washington (where they're HQ'd) rather than my address, which I double checked on the order status is listed correctly. They have not been responsive to email or calls and it seems the only way they are responsive is through the Revdex.com.

On 9/20/18, I ordered an iPhone 8 plus case to be delivered to my son at our home address. The order # is ***. The package arrived in very good condition on 10/1/18. However, the case was for an iPhone 7, not the 8 plus that we requested. The evening of 10/1/18, I emailed the company and explained that the incorrect size had been shipped and asked what I needed to do to return the item for the correct size. I did not receive a response. The morning of 10/3/18, I sent another email asking that I be contacted to correct this matter as soon as possible. I provided my cell number in both email messages, but I still did not receive a response. The website for Athletic Cases.com did not include a phone number that I could call, only an email address ([email protected]). A Google search of the company yielded a phone number (206-569-8677). I left two voicemails, one at 11:59 PM EST on 10/4/18 and one at 5:34 PM EST on 10/5/18. I chose those 2 times because of the time difference between North Carolina and Seattle. As of this complaint submission, I have not received an email or phone call from the company. I would simply like someone to respond to my request for return/replacement information as this item was a birthday gift for my son. Thank you.

Ordered athletic case on September 13th , payment went through on the 14th still no case. Postal label is still with USPS. I tried calling there phone left messages. I left messages on *** and *** still nothing.

I ordered a the "Buckets" case for iphone 6/6s on September 19, 2018. I received an email from Athletic Cases with my order number and message that my "order is on the way" and the option to track my shipment. When I click the "view your order" button, I am brought to a webpage with a tracking number, and according to the tracking number, the label has been created and the item is waiting shipment. Today's date is October 7. I've contacted the company via email, [email protected], twice inquiring about the shipment of my phone case without response. I have paid for the case; the money has been charged to my credit card and the bill has been paid. Athletic Cases needs to send the product or provide reimbursement.

I made a mistake that I realized after purchasing the item and emailed them to please fix it. (ordered a case for an iphone 6 plus when I wanted a case for an iphone 6) They did not respond to the email at all, I sent 3 emails in total and when the package was delivered the issue was not resolved; I got a case for an iphone 6 plus.

I ordered an iPhone case for my son on August 3,2018 today is September 13, 2018 I have no package and USPS said they have not received a package from them! I have sent several emails and tried contacting them through social media and have had no response! They got my money the day I ordered! I would like my case ASAP or a full refund!

I placed my order on the 24h of August and had to send an email on the 29th asking for status and received a shipping tracking number that to this day has not been accepted by USPS. This order has now been 17 day since my order with no status of my purchase. . I've sent 4 emails and numerous calls to a number that no one answers. I have gotten no reply from vendor.

I have sent 3 emails regarding the status of my order #***. The website states that this is the best method of contact. There are no phone numbers listed. Payment for the product has left my account and I do not have a tracking number nor can I get any response regarding my order.

This doesn't even deserve one star. Over a month ago from writing this post, I ordered 2 cases and I have yet to hear anything on where they are.

I purchased my case six days ago. I have still not received word that it has shipped. This is outrageous!Can someone please ship my case?

I purchased two phone cases from their website on August 6th or 7th and never received an order confirmation or any information to substantiate the order moving forward. Needless to say I never received a product I paid for. They provide no phone number to call on their website and appear to have no interest in fulfilling the order. However. They are quite comfortable taking my money and violating the revenue recognition standards required for an online retailer.