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Brew Sleeves

170 S Lincoln St Ste 150, Spokane, Washington, United States, 99201-4443

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Reviews Online Retailer Brew Sleeves

Brew Sleeves Reviews (%countItem)

I ordered a case on July 2, 2018 and they sent the wrong one. I emailed them to notify them of the problem along with a photo of what was sent to me and have not received a response. This is the second time I have tried to order the right case from this company and the customer service is non existent. I just want the right case I ordered. order #*** Please ship the case for the 6s

I ordered two iPhone 5s cases to find out I don't need them. I want to cancel my order, but when I emailed the company, I did not receive a response. My order number is #

Good work, fast delivery, not expensive goods, I am satisfied.

My son ordered a case and they sent the wrong size. After 4 attempts to reach this company via email, social media and phone, not a single reply nor any attempt on their part to even acknowledge us as a customer. Stuck with a case we cannot use and my son spent $25+ of his own money. What an absolute shame, and unethical business, as given their products, I'd imagine many of this company's customers are young people.

Brew Sleeves Response • Mar 06, 2018

We would like to apologize for the inconvenience and offer a replacement free of charge. Please email us at [email protected] with your order number so we can process it accordingly.

Failure to respond to the customer. The wrong case was delivered. I have contacted the company via email twice with no response.

Brew Sleeves Response • Feb 05, 2018

We are contacting you via email at *** and will replace your item free of charge and $25 store credit due to the inconvenience.

Customer Response • Feb 05, 2018

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.

Sincerely

I purchased the wrong size phone case in December 2017. There is no information on the business website about returns or refunds and the email address listed prompts an error when you click on it. There are no phone numbers or other contact details on the website to reach Athletic Cases. I would like a refund and have the case which I am happy to return. I do not have an order number but do have the USPS tracking number from the order I received and I can provide that if needed.

Brew Sleeves Response • Jan 29, 2018

Please email [email protected] for returns and refunds. Provide your order number and we will process the return for you.

Approximately two weeks ago I placed an order with the company at the price of $50 for two of their iPhone cases. Upon tracking the package through USPS I noticed that a shipping label was created but no package/product was received to officially begin the shipping process. I tried sending the company emails inquiring about the product but I have yet to receive a response from them. Now I am worried they will continue to ignore my emails and keep the money I’ve already given them.

Brew Sleeves Response • Jan 15, 2018

We apologize for the delayed response during the holidays. On rare occurrences USPS lose packages. We would be more than happy to send you a full refund or your original order with priority shipping. Please let us know how you would like to move forward. Thank you.

Customer Response • Jan 16, 2018

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. I would like my orginal order sent to me promptly please. If that cannot be done as soon as possible then I would greatly appreciate a full refund for the products I purchased.

Sincerely

I placed I order for a cell phone case and received the wrong size. I want to return it but there is no paper work on how to send it back. I have emailed this company 3 times because there is no number on their website. The website says if you have any problems the best and Fastest way to contact them is by email - well that's a joke. They don't respond. So I want to get my refund- but can't do that if they don't respond.

Brew Sleeves Response • Jan 31, 2018

Please send us your order number to process the refund.

Customer Response • Jan 31, 2018

Complaint: ***

I am rejecting this response because:
This was the problem in the first place they gave ve

me no paper work with my order I have no idea what my order number ia

Sincerely

Brew Sleeves Response • Jan 31, 2018

We looked up your email address. Your order number is ***. A refund has been processed and will arrive in your account within 3-5 business days.

I've been trying to contact business since 12/25 with no answer my last attempt was on 1/6/2018. The only way to contact them is through email and I have yet to be contacted. There is no other way to contact business.

Brew Sleeves Response • Jan 09, 2018

We apologize for the delayed response due to the holidays. Please send the case back to our address for a full refund.

I ordered a case days ago and a few days later I received a text saying my order was shipped and had a tracker on it, it has been 4 days since my case has “shipped” and it has not left Seattle, Washington. I am starting to grown impatient.

Brew Sleeves Response • Jan 09, 2018

We apologize for the delay. We will be sending out a new replacement after contacting USPS they cannot track your order. You should receive it within 3-5 business days.

I ordered a case for my grandson and never received it. Have been trying to phone them to no avail. Sent an email still no response

I am needing to return a cell phone case. They state that in order to return a case, you must email them. We have done so several times and they have yet to respond. I reached out to them on their social media pages as well.....no response. They state after 30 days they won't take a return back. I have a feeling they are waiting for the 30 days to end and then they will respond and it will be too late to return the case. I want to return the case and receive my refund in full.

Brew Sleeves Response • Jan 02, 2018

Please let us know your order number to process your return and refund

Thank you

athleric cases

Customer Response • Jan 29, 2018

Complaint: ***

I am rejecting this response because: I sent them the order number over a month ago and they never refunded the money! They just "say" send us the number but never follow through on refunding the money. This company is a complete joke!

Sincerely

Brew Sleeves Response • Jan 31, 2018

We resubmitted the refund via back to their credit card. A confirmation email was also sent.

On November 9th, I ordered the Bicycle Kick case for an iPhone 5S for $25. On November 15th, I received an email that the package was on the way. The package was delivered on November 20th. Instead of the Bicycle Kick case, I received a case of a Denver Football player.
I have tried to contact the company 3 times via email on their website.
I have tried their Facebook page, https://www.facebook.com/Athletic-Cases-***/ but it has been removed.
I have tried their Instagram account and no response.
I have also tried their Twitter account s://twitter.com/AthleticCases , but not being updated.
The was a birthday gift for my son, and I failed to research them before ordering. All I want is the correct order or a refund. There was no packing slip in the package.

Brew Sleeves Response

Our customer service email is [email protected].

To to request a refund or an exchange please contact us at [email protected]. We have not currently received an email for this request.

Thank you,

athletic cases

Customer Response

Complaint: ***

I am rejecting this response because:
I have sent 4 messages to that email address. Last one was 12/6. I have never gotten a response.
Sincerely

Brew Sleeves Response

We apologize for the inconvenience. Please use the promo code below to place your replacement order thank you!

promo code:

Customer Response

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. I have placed a second order using the discount code provided. It was accepted, but I did have to pay shipping again. ORDER #***

Sincerely

On Oct 22nd I placed an order for an I phone 8 case from Athletic Cases online. On Oct 28th I received an email from them stating your order is on the way. If I click in view information it says your shipment is confirmed and gives me a USPS tracking number. I have tried several times to track it and it says it is in pre-shipment status and that a shipping label was prepared on Oct 28th, but still has not shipped out yet. I have reached out to the company for the status of the case last week via email and still has not heard anything. I looked them up on the Revdex.com website and found a phone number in which I called and it brings you to a Google voicemail. So I am unable to get ahold of anyone for a status on my order.

After reading multiple reviews from this company on the Revdex.com it looks like others were having the same issue.

Brew Sleeves Response

We have contacted USPS in which they have stated the product is labeled missing. We are filing a USPS reimbursement for the item and sending a brand new item to this customer. Please provide your item number and we will send out a new item. We apologize for this inconvenience and will be changing our shipping carrier due to this happening a few times this past year.

Thanks you,

Athletic Cases

Customer Response

Complaint: ***

I am rejecting this response because: I would rather just have a refund. I have waited long enough with my son not having a case on his phone and I need something right away. Thank you.

Sincerely

Brew Sleeves Response

Refund was completed, email refund confirmation sent to customer.

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Address: 170 S Lincoln St Ste 150, Spokane, Washington, United States, 99201-4443

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brewsleeves.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Brew Sleeves, but after several inspections we’ve come to the conclusion that this domain is no longer active.


This website was reported to be associated with Brew Sleeves.



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