Bricasti Design LTD

Hi,
Thank you for contacting us through the Revdex.com. To gather more information, can you provide us with the email address associated with the account you're referring to?Thanks,[redacted]
The Facebook Team

Hi **,
It looks like you sent us an ID that either doesn't match the information on your account, or isn't on our list of acceptable IDs. To keep the account secure, we can't give you access until you've confirm** your identity.
You can also try to get back into your account by logging in with another email address, or by using a familiar device. Familiar devices include any computer, mobile phone or tablet that you've us** to log into Facebook before.
We appreciate your patience as we take these steps to keep your account secure.
Thanks,
[redacted]
Facebook

Email address associated with Facebook account :[redacted]A direct link to YOUR Facebook Page : [redacted] A direct link to Facebook pages you refer to in your complaint: [redacted]

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Hi [redacted]Thanks for reaching out to Facebook through the Revdex.com. It looks like you already have an open support ticket with us regarding this issue. The best way for you to get help is to respond to the email with the requested information. If you have to submit your ID, please see the Help Center articles below for instructions on how to do this:- How do I upload my ID to Facebook?: [redacted]- What types of ID does Facebook accept?: [redacted]Thanks,
[redacted]The Facebook Team

Hi [redacted]Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an...

answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I need help with my Facebook Page:- I can’t access my Page: [redacted]Other:- I believe my content was removed in error: [redacted]- Facebook is asking me to submit ID: [redacted]Thanks,[redacted]The Facebook Team

Hi [redacted]Thanks for reaching out to Facebook through the Revdex.com. We've reviewed your report and it looks like this is no longer an issue. Sorry for any inconvenience this has caused.Thanks,[redacted]The Facebook Team

Hi [redacted],Thank you for contacting us through the Revdex.com. To gather more information, can you provide us with the email address associated with the account you're referring to?Thanks,[redacted]The Facebook Team

Hi [redacted]Thanks for your patience. We're currently reviewing your complaint and, if needed, will reach out directly to you through email in order to get further information.Thanks,[redacted]The Facebook Team

Complaint: [redacted]I am rejecting this response because:
I have not had access to my account now for 25 days. This has greatly impacted my business. And I am now complexly dissatisfied with FB. I hoped that FB would do their diligence and find the person who reported my account and read their response as to why they are reporting me and match that up with the content that has been on my page for the past 5 years. I have had the same FB name for 5 years, in fact when you create a FB account you are not required to provide a photo ID. I wonder what FB users would think if they learned of this information because the friends I have spoken too, have responded with, "What? They are asking for what? That's outrageous!" 
I do not feel safe with providing my identification to a company that I cannot contact. I cannot email, I cannot call, I cannot instant message...nothing. I had to file a complaint with the Revdex.com to get in contact with FB. If I cannot contact a company then how can I comply or feel comfortable with any of their policies?  
I have been a user of FB for 5 years and this has been very frustrating and dissatisfying. 
Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you to the Revdex.com for their involvement and assistance in this matter. 
Sincerely, [redacted]

This "clarification" requested by Facebook is EXACTLY WHY I HAD TO BRING THE ISSUE TO THE Revdex.com.   Facebook refuses to address this issue unless I access "the facebook account in question".   I DO NOT HAVE ACCESS... IT IS AN ACCOUNT I OPENED MANY YEARS AGO AND THEN CLOSED.  I...

HAVE NO SIGN ON TO THAT ACCOUNT, WHICH SHOULD NOT EVEN EXIST AS I REQUESTED FACEBOOK DELETE THE ENTIRE ACCOUNT.   FACEBOOK REFUSED TO DELETE IT, AND NOW SOMEONE IS HACKING IT.  I DO NOT HAVE ACCESS TO FACEBOOK!!!I WOULD NOT NEED TO FILE THIS COMPLAINT IF FACEBOOK GAVE ME A METHOD OF CONTACTING THEM WITHOUT HAVING MY OWN ACCOUNT!!!!!!!!!!!!The email account that I used all those years ago for the facebook account, and which I'm getting notices from Facebook themselves on, is:  [redacted]

Hi [redacted]Thanks for letting us know about this. While we can't help with this issue here, we want to make sure that your report gets into the right hands. To let us know about something that doesn't belong on Facebook, you can use the “Report” link near a post, profile, photo or comment.To learn more...

about how to report different things, please visit the Help Center: [redacted]Thanks,**The Facebook Team

Complaint: [redacted]I am rejecting this response because:This is exactly what I have been trying - and Facebook's only solution is to send me to their Help Center online.  This is not helping, at all, in any way shape or form.  The only option that I have to recover my account is to send in an ID - I have sent in both my driver's license and my passport numerous times.  I am asking to speak with someone about this, and I am asking to regain access to my account - so that I may run and manage my BUSINESS through facebook.  I currently have no access, and I have tried everything they have suggested to date - mainly 'just visit the help center' and 'upload a photo ID' - NUMEROUS TIMES - and nothing has worked, the robots are not responding to my submissions, and I am out of options.  My business is dependent on this login and access.  Sincerely,[redacted]

Hi [redacted]Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find...

an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I can't access my Facebook or Instagram account:- My Instagram account has been hacked: [redacted]The Facebook Team

Hi,Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I can't access my Facebook or Instagram account:- I forgot my Facebook password: [redacted]- My Facebook account has been hacked: [redacted]Thanks,[redacted]The Facebook Team

Hi [redacted]
It looks like you’re reporting a timeline for violating your privacy rights. If you’re trying to report an entire timeline, you’re probably trying to report an impostor account. Fake accounts created to imitate real people (impostor accounts) are not allowed on Facebook. We can’t take any...

action against an impostor timeline from this channel, but you can learn how to report this to us here:[redacted] If you’re trying to report a specific piece of content (photo, video, share, etc.) within the timeline you’re reporting, we need you to send us a link (URL) to this content. If this content is on a Wall or in your News Feed, you can get the URL by clicking the time or date that appears with the post (ex: "8 hours ago" or "August 9”). If you believe that every image within a particular photo album, without exception, violates or infringes your privacy rights, you can report the entire album by providing its URL (instead of the URL for each individual image). Once we receive this information, we’ll investigate this further. Thanks,
**The Facebook Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. They have asked for additional information so that they may be able to resolve my issue. As I have mentioned before, I am not able to retrieve the security code from facebook in order to verify additional emails with my account. I know that this is specific to the account and not anything else as I have called my ISP and even made a second "test" account to see if I could verify the exact same email address and the security code was recieved, however, my current account doesn't get security emails sent to ANY email. Because this is presumeably not an issue that can be solved through informing me of something I am unaware of (given that information in the 'help center' was insufficient) or could be fixed on a larger scale (given that many others have had this issue on the facebook help center forums) I would appreciate this issue being resolved manually through emailing my account with a security code or providing an alternative method to attaching my educational email to my facebook account.Here is my facebook account as requested: [redacted]and the email which I would like to attach to it is as follows: [redacted]Thanks for looking into this,Sincerely [redacted]

Hi, We appreciate you taking the time to contact us, but unfortunately we can't further support this type of request through the Revdex.com. For further assistance please visit the Help Center to find the best way to report or solve this kind of issue: [redacted] Thanks, The Facebook Team

Complaint: [redacted]
[redacted] thank you for your response.  The e-mail account associated with the facebook account is [redacted]
Sincerely,
[redacted]