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Bring Me That Inc

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Reviews Food, Food Delivery Bring Me That Inc

Bring Me That Inc Reviews (110)

I recently went to order food online for pick up and used what I thought was a website associated with the restaurant itself. I put in my credit card info, but when I got to the place for pick up, they said they had not received payment. All that this company does is call in the order themselves and charge a fee. On top of feeling like I was cheated out of some money, and them getting the order wrong, the restaurant in question was also upset that Bringmethat was taking advantage of its customers

Bring Me That Inc Response • Jun 30, 2020

Thank you for contacting Bring Me That regarding your experience. Unfortunately, I was unable to locate your order with the information provided in your inquiry with the Revdex.com. I would be happy to investigate this and give a break down of our process but would need to look at your order.Please provide the email you used to place your order or the order # (you would receive this after placing the order) and we will review your case further.

Customer Response • Jul 01, 2020

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID# 14496683, and have determined that my complaint has NOT been resolved because:

The business stated Issue unable to be resolved as they could not find my order without any of the below information:

The email on the order was ***
The phone number was ***
The date was June 13, 2020 6:07 PM
Please do not use my contact info for anything but resolving my issue.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

*** Barrett

Bring Me That Inc Response • Jul 02, 2020

Thank you for providing the additional information. I was able to locate your order from Inoko Sushi Express June 13th of 2020. It appears your order was successfully placed with the restaurant. BringMeThat is an online ordering marketplace similar to other marketplaces we charge a convenience fee for placing an order on your behalf. You will see this fee in your shopping cart before you place the order. Additionally, updates are provided via email and text message indicating your order will need to be paid for at the restaurant. Restaurants with concerns doing business with us can contact us directly. At this time, no refund will be provided as we completed the service for you to place your order regardless of the method.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved, AS LONG AS THEY REIMBURSE ME FOR $AS PROMISED IN THE PREVIOUS MESSAGE Sincerely, [redacted]

Hi [redacted] , Thanks for reaching out to us about the issueThe customer in question was immediately refunded minutes after the customer placed the order at 8:It was clear that the restaurant would not deliver to his address so we immediately issued the refundOnce the refund is issued on our side we have no control over long the customer's bank will take to release the pending charge, which we place to ensure that the customer has enough funds to cover the transaction The customer repeatedly contacted us with the same question and each time we offered the same responsePlease see the logs from our credit card processor as well as a copy of the email we sent the customerThe time in the logs is a different time zone - UTC I believe Thanks a lot for your time -***

I wish I could give 0 stars I ordered for the first time last night and my order never came I printed out the order along with the order confirmation number and the the time and date if this isnt resolved I will be forwarding all the information to my attorney.

+2

I would say the biggest problem with the service is that they do not have any relationships with the actual restaurants they claim to offer service forOn one hand, I see the appeal, they are able to offer services for a much broader array of establishments this wayHowever, they rely on online menus, which in my densely populated area often are in no way official menus, but that doesn't stop BMT from using itThis means the prices my be wildly different and in some cases may not even represent items actual served!! As an example, tonight my faily wanted to order ChineseWe just moved to town a few months ago, and we haven't ordered Chinese delivery since we lived here, preferring to pick up from a restaurant close by that does not deliver to our new homeBut tonight I decided to try the place just a few blocks away, and was delighted to find they offered online orderingExcept that they dont, it was done through BMTI paid no matter and ordered anyway, not being familiar with the serviceI get my confirmation e-mail, and the total was much much lower than I would typically pay for a family of fourConcerned that somehow my order was incorrect, I entered the online chat and was assured that the price was correctWhen my food arrives, it is missing the items I ordered for my children to shareI look on the paper menu the restaurant brought me, and they don't eve offer that item!!! So rather than call me to let me know that something I ordered was unavailable, they simply omitted it and charged me for the pleasureI will never order through them again

+1

[redacted] sans-serif;">This issue was resolvedWe spoke to a representative and removed the I Fratelli restaurant from our website as a courtesy, after explaining that we use publicly available informationIf the restaurant has any further questions we would be happy to answer them

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Hi, We apologize for any confusion but you are correct that BringMeThat is merely an ordering service and some of the restaurants that are listed are not directly integrated into our system, so we have to phone in those orders All of your concerns are addressed on our FAQ page which is linked prominently on every page in our header and can also be found here [redacted] How we operate our business is described on this page in the section 'How does BringMeThat work with restaurants' How we process credit cards is described in the section 'How do you process my credit card' Security of our site is addressed in section 'Is the site secure' We appreciate your feedback and apologize if this information was not transparent to you We strive to be as transparent as possible which is why all this information is included on our FAQ page, as that is the best place to describe how our business operates and is available on any page on our site

Hi, We apologize for any confusionat BringMeThat we personally phone in any orders and pay with our own credit card for security reasons so that no one, including members of our own team, ever see your credit card number The prices listed on our website are just estimated prices as sometimes the restaurant will change their price but you will ultimately only be charged whatever the restaurant charges plus our service fee Therefore, your card will only be charged the $you mentioned plus our service fee and any tip you left You can see how this works at [redacted] .Thanks, BringMeThat Customer Support

We received a request for removal for this restaurant via email late last night, and complied at the open of our business day todayOur service provides convenience to customers that prefer to order online and we charge a fee for the serviceWhen restaurants request removal, we always comply On occasion customers will request that a restaurant be added to the site so that they can order from itA restaurant owner need only fill out our removal form on the site to have their restaurant taken off within hours

Order pasta online and waited the minutes for delivery After the delivery driver left, I discovered they gave me pasta I asked for a replacement and was denied because I ate some of the pizza Still have 3/I did not want, did not order and do not like Refund was refused

Our records show that you have signed your receipt and added a $tip, which has been paid out to the restaurantRegards, BringMeThat Customer Support

I am on a business trip, totally exhausted from meetings here in [redacted] . I decided to use the give me that app.....HORRIBLE IDEA!! At about 8:00 I placed an order, after 20 minutes, I had not received confirmation of my order, I was just getting ready to call the restaurant when I got a call from Massachusetts ###-###-#### at 8:20, telling me that my order needed a replacement. The lady said it would be 45 minutes to an hour. I questioned loudly, AN HOUR, she recanted and said well it won't take that long since it's late. That was at 8:19....it is now 9:17......no food yet.

I had never heard of Bring Me That but they came up first in Google as delivering from my chosen restaurant. I ordered and they sent me an e-mail confirming and stated it would be 1 hour. Then I looked at some reviews and started to panic. There were so many saying that it is a complete scam. At 55 minutes I used the chat option to check the status. The chat person asked me to hold and during that hold the guy arrived with my order. He was SO polite and apologized for the delay. I think it may be a problem with different regions. Here in Louisville, I had no problem. OH! right before you submit the order there will be a box checked to sign you up for monthly service for a fee. I made sure to uncheck the box. I gave them a four because an hour did seem a lot of time to wait for an order from less than 5 miles away.

+1

At this time, I have been contacted directly by Bring Me That Inc regarding complaint ID [redacted] , however my complaint has NOT been resolved because: They continue to deny that the promised not to charge meThe person that contacted me stated that they mentioned they wouldn't charge me that day but they only mention the initial $charge, which was a preauth anyway so that claim doesn't make senseI stated to them I never authorized a $tip and was told the $would be refunded at leastIt wasn'tTo be honest I have pretty much given up dealing with them because they are going to continue to lie and give me the runaround In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

I only ordered through this company because they somehow showed up on the website and I thought I was ordering directly through the restaurant The restaurant only does pickup, so all they did was call on my behalfI showed up to pick up my order and the side I ordered was wrongI showed them my receipt on my phone - and they were confused because they don't have an online serviceThey said a man called in the order, and then they ordered the wontons the store owner recommended they do the meat dumplings, as the wontons aren't great, according to the owner, the person on the phone (BMT) said, "yeah, go for it!"THEY CHANGED THE ORDER ON MY BEHALF?? Not only did they not even get the order right, they charged me $for the privilege of messing up the most simple service This company is a joke and a scamThere online chat support isn't optimized for mobile, and I couldn't even type out responses to the rep I was able to contact

DO NOT ORDER FROM BRING ME THAT! IT IS A SCAM I TRIED TO ORDER FROM THIS COMPANY AND THEY DID NOT BRING ME ANY FOOD THEY SAID THAT THE RESTAURANT I ORDERED FROM WAS NOT ANSWERING THE PHONE I ASKED IF I COULD ORDER SOMETHING ELSE FROM ANOTHER RESTAURANT AND THE PERSON FROM BRING ME THAT! SAID THAT THEY DID NOT CARRY ANY OF THE DISHES THAT I ASKED FOR THESE WERE ALL BASIC DISHES THAT MOST RESTAURANTS CARRY LIKE STEAK AND CHICKEN DO NOT ORDER FROM THIS COMPANY THEY ALSO KEEP SENDING ME EMAILS THAT I TRY TO BLOCK BUT THEY KEEP COMING BEWARE OF THIS COMPANY

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Good evening, I do not accept BringmeThat, Inc's response as it is fraudulent and incorrect The message indicates that they were unable to provide me with the agreed upon service due to the restaurant no longer offering delivery That is invalid and incorrect because I personally spoke to the managers of that Greek reataurant and they advised that BringmeThat, Inc is illegally using their business name They stated that they did not stop doing delivery and have never received a phone call or any form of contact from BringmeThat, Inc Regardless, I would have never known that they were never processing my request had I not personally contacted the Greek restaurant myself I do not trust BringMeThat, Inc and feel that they are doing business in Bad Faith In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I was charged $to my Credit CardI have attached a transactionI would like all monies credited to my account In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Hi ***, We are not partnered with this restaurant so we called in the order as we do for restaurants we are not partnered withThe restaurant made a mistake and charged you a second time after we charged youI will expedite the removal of the pending charge we placed on your card once you place an orderPlease note that this pending charge would have disappeared in 7-business days, because we would never finalize a pending charge for an uncompleted orderBecause you made us aware more immediately we can ensure that this charge disappears from your card in 1-business days depending on your financial institution Best, BringMeThat Customer Support

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Description: FOOD - SALES & DELIVERY

Address: 31 East 32nd Street, Suite 4502, New York, New York, United States, 10016

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This website was reported to be associated with Bring Me That Inc.



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