This is in response to Revdex.com ID ***Please let our customer know that the check has been processed & is mailing todayIf additional information is needed please let us knowThank you
This resolution continues to be a work in progressAs previously stated we have modified the installationOur customer is continuing to monitor the operation of the equipment & will advise us soon if changes made have corrected the situation to her satisfactionWe hope to have a resolution in the near future & will update as soon as possibleThank you
This is in response to Revdex.com ID ***. Please note that the check was mailed & has had ample time for arrival. Being mailed Regular 1st Class it’s not traceable. I’m hoping that MrsSchmidt received the check yesterday or at least by today. If not, we can put a stop payment on the check & process a replacement check that would later this week Please let us know. Thank you
*** ***
Manager
Bryant Heating & Cooling
Thanks again for following upBut as of today's mail the refund check still hasn't cameI feel if it were truly mailed out last Friday June it would have been here by now *** ***
This is in response to Revdex.com ID ***We did complete the work at our customer's home on 5/12/We are confident that the issues have been resolvedPlease let our customer know that we do appreciate their business and will strive to meet and hopefully exceed their expectations going forward
Thank you
This is in response to Revdex.com ID ***Please advise our customer that the refund was issued at 12:04pm todayThe transaction number was ***If the $refund isn't showing on his account he might check with his bank to inquire how long it will take to appearIf you need additional information please let us knowAnd again, please extend our apologies to Mr***nThank you
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
MrsSchmidt phoned our office this morning and they have decided to accept your offer of $400.00. If you have any questions please let us know
Thank you
Revdex.com
This is in response to Revdex.com ID ***Please be advised that we have worked directly with our customer regarding this situationWe consulted with the manufacturer to design a custom fix for this unitWe implemented this solution on Friday, 3/13, checked system in both heat & cool modes, and verified temp with customer supplied t-statUnit ran exactly to temperatureAt this time we feel the situation has been resolvedOur customer in monitoring & will advise if we need to returnThank you
It was agreed upon for Bryant to refund $and to mail it within 7-business days on May 21, 2015. As of June 17, we have yet to receive anything from Bryant
*** *** *** *** *** *** *** ** ***
This is in response to Revdex.com ID ***. First, we want to extend sincere apologies for any lack of communication, causing frustration, and for any inconvenience that we may have caused our customer. That was never our intention. It was determined there were some issues with
component parts that needed to be replaced after the initial installation that was resolved . Once this was completed we did extend the warranty which is noted in our system. We want to reassure our customer the system they have purchased has many benefits including an excellent warranty. Regarding the *** rebate, it is true that the *** ratings and government ratings do not always align when combined with existing equipment. We would like to apologize that wasn’t clearly explained However, we want to offer to cover what our customer could have received for the energy credit in the amount of $350.00. Our customer indicated they spent a night in a hotel which they paid $86.26. We would also like to reimburse them for that expense. Additionally, the offer of a complimentary preventive maintenance program for two years is extended if this is something that may be of interest We did inquire about the inspection with Louisville Metro Department of Permits & Inspections as we had already filed for permit for inspection. Once a permit is pulled their department makes contact to set up appointments for inspection. I don’t know why it wasn’t scheduled but unfortunately that isn’t something we can do for our customer. Please advise them to call ***. This is their direct number to set up an appointment that would be convenient for both that they could discuss. The permit number for reference is 14HV6681. Hopefully, our offers noted above will be acceptable as resolution for our customer. If you need additional information please let us know. We look forward to your response. Thank you
*** ***
Manager
Bryant Heating & Cooling
This is in response to Revdex.com ID ***We have had conversations with our customer without coming to a mutual agreementIn trying to come to terms to resolve this situation we are offering a $refund as a courtesy which we feel is reasonable in an attempt for resolutionWe will await your
responseThank you
This is in response to Revdex.com ID [redacted]. Please be advised that we have been in contact with Mr. [redacted] and feel that the situation has been resolved to his satisfaction. A reimbursement is in process & he should receive it within 7 to 10 business days. If additional...
information is needed please let us know. Thank you.
This is in response to Revdex.com ID [redacted]. I have not received a return call from our customer yet. Please note that I will reach out to him again. I will update you asap. Thank you.
This is in response to Revdex.com ID [redacted]. Please be advised that when Mr. [redacted]’s concerns were discussed with him we asked for a copy of the other company’s invoice to verify the findings. We also at that time did offer a full refund but wanted to review the documentation first before...
proceeding. After that conversation, we tried to reach Mr. [redacted] and left a voice mail to remind him about forwarding the invoice to us. To date we have yet to receive a return call or the documentation. At this point we have determined that we would offer the refund of $609 to expedite the resolution. Please advise Mr. [redacted] of this offer. If or when he accepts the offer let us know, then we will gladly proceed with processing the refund. Thank you.
This is in response to Revdex.com ID [redacted]. Please be advised that we discussed the situation directly with our customer & came to a resolution that was mutually agreed upon. We issued a refund on 8/10/16. We thought it was decided that Mr. [redacted] planned to let the Revdex.com know the...
complaint was resolved. We do apologize for any inconvenience we caused our customer & for any delay in updating. Please let us know if you need additional information. Thank you.
This is in response to Revdex.com ID 11611062. On 6/11/16 we did provide service at the [redacted] residence, diagnosed their system and got the a/c cooling again. Approximately 1 month later Mrs. [redacted] called our office to complain about the service we provided which included Freon pricing...
and also that she felt we had taken advantage of her husband whom she stated has comprehension problems. A member of our management team did speak with her that day and kindly explained our pricing and the fact that it was unbeknownst to us that her husband had extenuating circumstances. It is unfortunate that there wasn’t someone there to assist him as we were unaware he didn’t understand. We do apologize for any communication shortcomings on our part that Mrs. [redacted] thinks happened. Also, during our conversation with her it was discussed refunding for the Gold Club Membership purchased of which was processed at that time in the amount of $179.00. Did not see that indicated in the Revdex.com complaint that we received approximately 3 weeks later. I trust that she received the refund. I might add that our prices are competitive in the market and generated using flat rate pricing. As a matter of information, most of those companies that quote cheap prices for R-22 also charge for labor or additional fees just to install it which adds to the total amount they charge. In reviewing our paper work nothing indicated that it was out of order. It would have been advantageous for Mr. [redacted] to ask for clarification when he was looking over the paperwork when it was signed. We would have been more than happy to answer any and all questions. Our goal is always to best meet and preferably exceed our customers’ expectations in all aspects of service. Quite honestly though we do not see that an additional monetary refund is warranted regarding this situation. However, I would like to offer an additional $150.00 refund in good faith as an attempt for resolution. Please let us know if this would be of interest to our customer. Thank you.
This is in response to Revdex.com ID [redacted]. Please be advised that we have worked directly with our customer regarding this situation and have come to a mutual agreement. We have come to terms together and this situation has been resolved. Thank you.
This is in response to Revdex.com [redacted] Our records indicate the last time we provided service to [redacted] was 15 months ago. She did not indicate in the complaint that the repair did not fix the issue with her system which indicates that our diagnosis was...
correct. Also, considering the length of time since service was provided the warranty for the repair has since expired. I want to reiterate that our pricing is not excessive and we are competitively priced in the market. However, with an interest in wanting her to be satisfied with our service we would like to offer a refund in the amount of $150.00. We feel this is a more than fair offer for resolution. If she accepts the offer we will refund by check which she should receive in approximately 10 - 14 business days. Please advise. Thank you.
This is in response to Revdex.com ID ***Please let our customer know that the check has been processed & is mailing todayIf additional information is needed please let us knowThank you
This resolution continues to be a work in progressAs previously stated we have modified the installationOur customer is continuing to monitor the operation of the equipment & will advise us soon if changes made have corrected the situation to her satisfactionWe hope to have a resolution in the near future & will update as soon as possibleThank you
This is in response to Revdex.com ID ***. Please note that the check was mailed & has had ample time for arrival. Being mailed Regular 1st Class it’s not traceable. I’m hoping that MrsSchmidt received the check yesterday or at least by today. If not, we can put a stop payment on the check & process a replacement check that would later this week Please let us know. Thank you
*** ***
Manager
Bryant Heating & Cooling
Thanks again for following upBut as of today's mail the refund check still hasn't cameI feel if it were truly mailed out last Friday June it would have been here by now *** ***
This is in response to Revdex.com ID ***We did complete the work at our customer's home on 5/12/We are confident that the issues have been resolvedPlease let our customer know that we do appreciate their business and will strive to meet and hopefully exceed their expectations going forward
Thank you
This is in response to Revdex.com ID ***Please advise our customer that the refund was issued at 12:04pm todayThe transaction number was ***If the $refund isn't showing on his account he might check with his bank to inquire how long it will take to appearIf you need additional information please let us knowAnd again, please extend our apologies to Mr***nThank you
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
MrsSchmidt phoned our office this morning and they have decided to accept your offer of $400.00. If you have any questions please let us know
Thank you
Revdex.com
This is in response to Revdex.com ID ***Please be advised that we have worked directly with our customer regarding this situationWe consulted with the manufacturer to design a custom fix for this unitWe implemented this solution on Friday, 3/13, checked system in both heat & cool modes, and verified temp with customer supplied t-statUnit ran exactly to temperatureAt this time we feel the situation has been resolvedOur customer in monitoring & will advise if we need to returnThank you
It was agreed upon for Bryant to refund $and to mail it within 7-business days on May 21, 2015. As of June 17, we have yet to receive anything from Bryant
*** *** *** *** *** *** *** ** ***
This is in response to Revdex.com ID ***. First, we want to extend sincere apologies for any lack of communication, causing frustration, and for any inconvenience that we may have caused our customer. That was never our intention. It was determined there were some issues with
component parts that needed to be replaced after the initial installation that was resolved . Once this was completed we did extend the warranty which is noted in our system. We want to reassure our customer the system they have purchased has many benefits including an excellent warranty. Regarding the *** rebate, it is true that the *** ratings and government ratings do not always align when combined with existing equipment. We would like to apologize that wasn’t clearly explained However, we want to offer to cover what our customer could have received for the energy credit in the amount of $350.00. Our customer indicated they spent a night in a hotel which they paid $86.26. We would also like to reimburse them for that expense. Additionally, the offer of a complimentary preventive maintenance program for two years is extended if this is something that may be of interest We did inquire about the inspection with Louisville Metro Department of Permits & Inspections as we had already filed for permit for inspection. Once a permit is pulled their department makes contact to set up appointments for inspection. I don’t know why it wasn’t scheduled but unfortunately that isn’t something we can do for our customer. Please advise them to call ***. This is their direct number to set up an appointment that would be convenient for both that they could discuss. The permit number for reference is 14HV6681. Hopefully, our offers noted above will be acceptable as resolution for our customer. If you need additional information please let us know. We look forward to your response. Thank you
*** ***
Manager
Bryant Heating & Cooling
This is in response to Revdex.com ID ***We have had conversations with our customer without coming to a mutual agreementIn trying to come to terms to resolve this situation we are offering a $refund as a courtesy which we feel is reasonable in an attempt for resolutionWe will await your
responseThank you
This is in response to Revdex.com ID [redacted]. Please be advised that we have been in contact with Mr. [redacted] and feel that the situation has been resolved to his satisfaction. A reimbursement is in process & he should receive it within 7 to 10 business days. If additional...
information is needed please let us know. Thank you.
This is in response to Revdex.com ID [redacted]. I have not received a return call from our customer yet. Please note that I will reach out to him again. I will update you asap. Thank you.
We are scheduled to return 2/25/15 to address our customer's concerns and make needed repairs. We will keep you updated.
This is in response to Revdex.com ID [redacted]. Please be advised that when Mr. [redacted]’s concerns were discussed with him we asked for a copy of the other company’s invoice to verify the findings. We also at that time did offer a full refund but wanted to review the documentation first before...
proceeding. After that conversation, we tried to reach Mr. [redacted] and left a voice mail to remind him about forwarding the invoice to us. To date we have yet to receive a return call or the documentation. At this point we have determined that we would offer the refund of $609 to expedite the resolution. Please advise Mr. [redacted] of this offer. If or when he accepts the offer let us know, then we will gladly proceed with processing the refund. Thank you.
This is in response to Revdex.com ID [redacted]. Please be advised that we discussed the situation directly with our customer & came to a resolution that was mutually agreed upon. We issued a refund on 8/10/16. We thought it was decided that Mr. [redacted] planned to let the Revdex.com know the...
complaint was resolved. We do apologize for any inconvenience we caused our customer & for any delay in updating. Please let us know if you need additional information. Thank you.
This is in response to Revdex.com ID 11611062. On 6/11/16 we did provide service at the [redacted] residence, diagnosed their system and got the a/c cooling again. Approximately 1 month later Mrs. [redacted] called our office to complain about the service we provided which included Freon pricing...
and also that she felt we had taken advantage of her husband whom she stated has comprehension problems. A member of our management team did speak with her that day and kindly explained our pricing and the fact that it was unbeknownst to us that her husband had extenuating circumstances. It is unfortunate that there wasn’t someone there to assist him as we were unaware he didn’t understand. We do apologize for any communication shortcomings on our part that Mrs. [redacted] thinks happened. Also, during our conversation with her it was discussed refunding for the Gold Club Membership purchased of which was processed at that time in the amount of $179.00. Did not see that indicated in the Revdex.com complaint that we received approximately 3 weeks later. I trust that she received the refund. I might add that our prices are competitive in the market and generated using flat rate pricing. As a matter of information, most of those companies that quote cheap prices for R-22 also charge for labor or additional fees just to install it which adds to the total amount they charge. In reviewing our paper work nothing indicated that it was out of order. It would have been advantageous for Mr. [redacted] to ask for clarification when he was looking over the paperwork when it was signed. We would have been more than happy to answer any and all questions. Our goal is always to best meet and preferably exceed our customers’ expectations in all aspects of service. Quite honestly though we do not see that an additional monetary refund is warranted regarding this situation. However, I would like to offer an additional $150.00 refund in good faith as an attempt for resolution. Please let us know if this would be of interest to our customer. Thank you.
This is in response to Revdex.com ID [redacted]. Please be advised that we have worked directly with our customer regarding this situation and have come to a mutual agreement. We have come to terms together and this situation has been resolved. Thank you.
This is in response to Revdex.com ID [redacted]. We plan to contact our customer directly to discuss. We will keep you advised. Thank you.
This is in response to Revdex.com [redacted] Our records indicate the last time we provided service to [redacted] was 15 months ago. She did not indicate in the complaint that the repair did not fix the issue with her system which indicates that our diagnosis was...
correct. Also, considering the length of time since service was provided the warranty for the repair has since expired. I want to reiterate that our pricing is not excessive and we are competitively priced in the market. However, with an interest in wanting her to be satisfied with our service we would like to offer a refund in the amount of $150.00. We feel this is a more than fair offer for resolution. If she accepts the offer we will refund by check which she should receive in approximately 10 - 14 business days. Please advise. Thank you.