I agreed to close this complaint based on Bryant Heating and Cooling reinbursing part of the cost ($300) I was charged for repairs. This has not been funded to my credit card account as agreed so I would like the complaint reopened. Thanks [redacted]###-###-####<!--[if !supportLineBreakNewLine]--><!--[endif]-->
I have reviewed the response made by the business in reference to complaint ID [redacted]. Following receipt of that response, however, on March 19 the business replaced the problematic PTAC unit in my home with a new unit that seems to be working satisfactorily. The company now seems genuinely interesting in finding the best solution to heating and cooling issues in my home. I considered the complaint resolved. Thanks to all.
Regards,
[redacted]
This is in response to Revdex.com ID#[redacted]. We are contacting [redacted] to address the issues with us that the customer has noted. Please advise our customer that we will contact them as soon as possible to schedule an appointment. We will keep you advised. Thank you.
While on the surface, the offer of two years of free cleanings and inspections seems to be nice, I cannot accept that offer. Why would anyone want to do business with a company that allows a technician/salesman to lie in order to install an overpriced furnace and possibly an air conditioning unit? While living, my mother was on a very limited income and had to borrow money from me to pay for large purchases such as a new air conditioning unit. A company that attempts to prey on the elderly and does nothing about it when caught red-handed, is a company I cannot do business with, and if nothing else happens on the company's part, I will do all I can to help others learn about their deceptive practices. Thank you! [redacted]
This is in response to Revdex.com ID [redacted]. Please advise our customer that while we most certainly do understand her frustrations and apologize for any inconvenience, we feel that her system is running proficiently since our last service call to her home. We have not heard otherwise since...
that time. The work that we performed was on ancillary items not directly on the installed equipment. We have no doubt that the equipment itself is sound and that all ancillary issues have been addressed. In hopes that our customer will gain confidence in the system she purchased we would like to start her warranties over to be effective the date of the last service call to her home which was 8/29/14, to expire according to the original terms of the warranty. By doing this we are adding approximately 14 months to her original warranty. If this offer is not acceptable to our customer we could request to have a Carrier technical representative inspect her system to confirm that it is installed properly and running efficiently. We will wait for a reply to work toward resolution to this matter.
Thank you.
[redacted]
Manager
Bryant Heating & Cooling
4531 Bishop Lane
Louisville, KY 40218
This is in response to Mr. [redacted]’s complaint which is Revdex.com ID [redacted]. We have tried everything to resolve the numerous issues that Mr. [redacted] has raised since the installation. We have gone beyond a reasonable attempt to satisfy the issues even though they extend far beyond the contracted work. We...
have completed all contracted work at this point. Mr. [redacted] is clearly not happy with the contracted price and that is the basis of these complaints. He openly admits he chose us even though we were higher and now he wants us to price match. During our last phone conversation Mr. [redacted] mocked, laughed and used extreme profanity while we discussed a resolution. After that conversation with the Vice President of the company, Bryant Heating & Cooling feels it can no longer service Mr. [redacted] while providing its employees with a safe environment. Due to this we notified Mr. [redacted] we would no longer be servicing his property. Our contract is up but we had a labor warranty remaining of 4 years and 8 months. We equate a 5 year warranty of $500 value. This is the offer to resolve the complaint as we feel returning to the jobsite is not an option following Mr. [redacted]’s behavior. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have no idea who [redacted] is or a phone # for him- if they will contact me we can start that process. They have my info- please have them call me. This problem is not over or has it been resolved..... Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Bryant sent techs to my home to attempt to correct the malfunctioning thermostat on multiple occasions. (Which I can substantiate.) On these service calls Techs did not remain at my home long enough to observe the alarming degree of erratic malfunctioning of the thermostat. However, on specific occasions - - 7/1/14, and 1/26/14 techs made service calls to replace malfunctioning parts. On both of these occasions they were unable to install the new parts in the existing unit. On July 1, they noted the pins were backward on the new part so it wouldn't fit. The techs left without resolving the problem and no further effort was made to correct it though the notes they left on the call indicate that "an adaptor may be needed for new board' and that they had called Heat Controller and left a message about the problem. When I called Bryant to inquire, I was told emphatically that the unit was working fine. However they sent a tech on July 14. He reversed the direction of the grid on the unit front. He mentioned that maybe an external thermostat would help, but he did not recommend that in his notes on the call. In January, I called to request service again because unit's thermostat still was not working. After 2 weeks waiting for a control board to be ordered, a tech came and installed the new board. That caused the unit to fail to operate at all. The tech made several attempts to make it work, but it would not. So he removed the new board and returned the original one to the unit. This was the tech who first mentioned in passing that a remote thermostat might help (July 14). On Jan 26 after the failure of the new central board replacement part, he said that he didn't see how a remote thermostat could be done. He said there was really no where to run the necessary wires because of cement floors, a brick wall, windows, and lack of wall space. I asked what he would do next. He said, well he guessed he could try to get another control board that would work. Based on failure of prior efforts to fix the unit, I have no expectation that any further attempted "fix" would be successful. It is not reasonable to allow wires, pipes or other external wiring to mar my beautiful room on the possibility that "maybe this would help." The previous unit (a GE) worked fine in the same room for 16 years. When that unit wore out, I asked Bryant's advice for the best energy wise solution to heating and cooling the most often used room in my home. Bryant did not indicate at any time that the unit they were using to replace the former one, would or even might require additional installations such as a remote thermostat. I would never have agreed to that.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and when I can get through to someone at the ###-###-#### number to set up an appointment to speak, I will see exactly how the business is planning to refund me, and I will need to understand exactly the terms of the extended warranty.
Regards,
[redacted]
This is in response to Revdex.com ID [redacted]. In November we did replace the inducer motor & pressure switch on Mrs. [redacted]’s furnace. Without having returned for a self-evaluation inspection it is difficult for us to have a definitive answer as to the condition of the parts that we...
replaced. However, we by no means want Mrs. [redacted] to feel that she didn’t receive good service from us as that most certainly was not our intention. We apologize for any miscommunication or lack of service she felt she received. Please let her know that we are issuing a refund in the amount of $943.00 & it should appear on her credit card statement shortly. Thank you.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I agreed to close this complaint based on Bryant Heating and Cooling reinbursing part of the cost ($300) I was charged for repairs. This has not been funded to my credit card account as agreed so I would like the complaint reopened. Thanks [redacted]###-###-####<!--[if !supportLineBreakNewLine]--><!--[endif]-->
I have reviewed the response made by the business in reference to complaint ID [redacted]. Following receipt of that response, however, on March 19 the business replaced the problematic PTAC unit in my home with a new unit that seems to be working satisfactorily. The company now seems genuinely interesting in finding the best solution to heating and cooling issues in my home. I considered the complaint resolved. Thanks to all.
Regards,
[redacted]
%
This is in response to Revdex.com ID#[redacted]. We are contacting [redacted] to address the issues with us that the customer has noted. Please advise our customer that we will contact them as soon as possible to schedule an appointment. We will keep you advised. Thank you.
While on the surface, the offer of two years of free cleanings and inspections seems to be nice, I cannot accept that offer. Why would anyone want to do business with a company that allows a technician/salesman to lie in order to install an overpriced furnace and possibly an air conditioning unit? While living, my mother was on a very limited income and had to borrow money from me to pay for large purchases such as a new air conditioning unit. A company that attempts to prey on the elderly and does nothing about it when caught red-handed, is a company I cannot do business with, and if nothing else happens on the company's part, I will do all I can to help others learn about their deceptive practices. Thank you! [redacted]
This is in response to Revdex.com ID [redacted]. Please advise our customer that while we most certainly do understand her frustrations and apologize for any inconvenience, we feel that her system is running proficiently since our last service call to her home. We have not heard otherwise since...
that time. The work that we performed was on ancillary items not directly on the installed equipment. We have no doubt that the equipment itself is sound and that all ancillary issues have been addressed. In hopes that our customer will gain confidence in the system she purchased we would like to start her warranties over to be effective the date of the last service call to her home which was 8/29/14, to expire according to the original terms of the warranty. By doing this we are adding approximately 14 months to her original warranty. If this offer is not acceptable to our customer we could request to have a Carrier technical representative inspect her system to confirm that it is installed properly and running efficiently. We will wait for a reply to work toward resolution to this matter.
Thank you.
[redacted]
Manager
Bryant Heating & Cooling
4531 Bishop Lane
Louisville, KY 40218
This is in response to Mr. [redacted]’s complaint which is Revdex.com ID [redacted]. We have tried everything to resolve the numerous issues that Mr. [redacted] has raised since the installation. We have gone beyond a reasonable attempt to satisfy the issues even though they extend far beyond the contracted work. We...
have completed all contracted work at this point. Mr. [redacted] is clearly not happy with the contracted price and that is the basis of these complaints. He openly admits he chose us even though we were higher and now he wants us to price match. During our last phone conversation Mr. [redacted] mocked, laughed and used extreme profanity while we discussed a resolution. After that conversation with the Vice President of the company, Bryant Heating & Cooling feels it can no longer service Mr. [redacted] while providing its employees with a safe environment. Due to this we notified Mr. [redacted] we would no longer be servicing his property. Our contract is up but we had a labor warranty remaining of 4 years and 8 months. We equate a 5 year warranty of $500 value. This is the offer to resolve the complaint as we feel returning to the jobsite is not an option following Mr. [redacted]’s behavior. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have no idea who [redacted] is or a phone # for him- if they will contact me we can start that process. They have my info- please have them call me. This problem is not over or has it been resolved..... Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Bryant sent techs to my home to attempt to correct the malfunctioning thermostat on multiple occasions. (Which I can substantiate.) On these service calls Techs did not remain at my home long enough to observe the alarming degree of erratic malfunctioning of the thermostat. However, on specific occasions - - 7/1/14, and 1/26/14 techs made service calls to replace malfunctioning parts. On both of these occasions they were unable to install the new parts in the existing unit. On July 1, they noted the pins were backward on the new part so it wouldn't fit. The techs left without resolving the problem and no further effort was made to correct it though the notes they left on the call indicate that "an adaptor may be needed for new board' and that they had called Heat Controller and left a message about the problem. When I called Bryant to inquire, I was told emphatically that the unit was working fine. However they sent a tech on July 14. He reversed the direction of the grid on the unit front. He mentioned that maybe an external thermostat would help, but he did not recommend that in his notes on the call. In January, I called to request service again because unit's thermostat still was not working. After 2 weeks waiting for a control board to be ordered, a tech came and installed the new board. That caused the unit to fail to operate at all. The tech made several attempts to make it work, but it would not. So he removed the new board and returned the original one to the unit. This was the tech who first mentioned in passing that a remote thermostat might help (July 14). On Jan 26 after the failure of the new central board replacement part, he said that he didn't see how a remote thermostat could be done. He said there was really no where to run the necessary wires because of cement floors, a brick wall, windows, and lack of wall space. I asked what he would do next. He said, well he guessed he could try to get another control board that would work. Based on failure of prior efforts to fix the unit, I have no expectation that any further attempted "fix" would be successful. It is not reasonable to allow wires, pipes or other external wiring to mar my beautiful room on the possibility that "maybe this would help." The previous unit (a GE) worked fine in the same room for 16 years. When that unit wore out, I asked Bryant's advice for the best energy wise solution to heating and cooling the most often used room in my home. Bryant did not indicate at any time that the unit they were using to replace the former one, would or even might require additional installations such as a remote thermostat. I would never have agreed to that.
Regards,
[redacted]
 %3
I have reviewed the response made by the business in reference to complaint ID [redacted], and when I can get through to someone at the ###-###-#### number to set up an appointment to speak, I will see exactly how the business is planning to refund me, and I will need to understand exactly the terms of the extended warranty.
Regards,
[redacted]
This is in response to Revdex.com ID [redacted]. In November we did replace the inducer motor & pressure switch on Mrs. [redacted]’s furnace. Without having returned for a self-evaluation inspection it is difficult for us to have a definitive answer as to the condition of the parts that we...
replaced. However, we by no means want Mrs. [redacted] to feel that she didn’t receive good service from us as that most certainly was not our intention. We apologize for any miscommunication or lack of service she felt she received. Please let her know that we are issuing a refund in the amount of $943.00 & it should appear on her credit card statement shortly. Thank you.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]