Budget Brothers Termite & Pest

We have no idea what she is talking aboutWhat we do know is this former customer called my office and scheduled a pest service for a day and time we told her we couldn't be at her home so she screamed at our customer service department and my office manager using foul language so I terminated her termite warranty and refunded her money

I am not sure what you don't understand from my previous responce but the activity you have are from new coloniesWe eliminate any colony that enters your homeWe provide outstanding service to over 100,homes in the valleyDo you know most termite companies make customers wait up to days for any retreatWe scheduled your service in hoursI will have your home treated today and we wont send you a renewal notice for next yearWe are sorry you don't see the value in having a termite warranty.We appreciate your business the last years

[redacted] after he filed a complaint with Revdex.com and before we had even spokeYou will see on the 2nd email he sent me that nothing in his original complaint except his warranty date is factualAs soon as I received his email we made contact and the issue was resolvedI don't think a complaint without being true should be postedWhat would make you any better then the quacks who use Yelp that leave fictitious reviews

We send out between 3-renewal notices before we terminate a warrantyThe current homeowners says she has not received any of these notices so I will make this very easyYour renewal expired 6-11-You can pay your renewal on our website at www.budgetbrotherstermite.com this will take your renewal from 6-11-to 6-10-Once this has been paid we will continue your warrantyPlease use account number [redacted] Please accept my apology[redacted] Budget Brothers Termite & Pest

We treated the home and issued a year warranty on 6-21-Our treatment price with a one year warranty is $358.00. Mr *** has paid $totalWe will take the $subtract $and send him a check for $345.00. We have tried to explain to the customer that we only use the
best products on the market and that the materials applied allows subterranean termites to cross through the product and that is how the colony is eliminated but he has sent nasty emails to our office and refused to schedule any additional services under his warranty so we will mail him a check for the remaining warranty he refuses to let us honor

We sent this customer a refund at the end of September for his remaining warranty because of nasty emails he was sending our companyHe has cashed the check and now decides he wants a full refundThere was never a service issueThis is why we provide a warrantyWe have emails from this customer and a cashed check showing this was done before he involved the Revdex.comWe consider this complaint closed

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I have already paid my renewal and scheduled service and can now consider this complaint resolvedThank you for interceding on my behalf when my attempts to contact the company went unanswered.
Regards,
*** ***

Your website says that you keep them from coming backHowever since I began your service they’ve came back timesThis Friday is the 3rd time the house is being treatedEvery year I have termites coming down from my ceilingSo every year I have to pay a renewal fee to temporarily treat the termites? What is the point? I will have to pay you a renewal fee to not get rid of the termitesThe solution or procedures you are using at my house are not workingYou don’t really do what your website says what are you doing to keep them from coming back ?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Please schedule an appointment per my request to view my house as follow-up for termites.  Check will be refunded upon receipt of written termite report.
My phone number is: [redacted]
Regards,
[redacted]

Customer contacted our office and informed us he had found evidence of termites.
 We tried to schedule a service with him and he became angry and told us he was recording our phone conversation at which point we told him it wasn't legal to record conversations without our consent.
 He...

said a few nasty comments and hung up.
 We sent him a refund check for his warranty.
We are not going to deal with abusive customers.
 If he would like to return the refund check and change his behavior we don't have a issue taking care of his termite issue.

We have no idea what she is talking about. What we do know is this former customer called my office and scheduled a pest service for a day and time we told her we couldn't be at her home so she screamed at our customer service department and my office manager using foul language so I terminated her...

termite warranty and refunded her money.

I am a little confused on why we are getting a complaint from this former customer. The 1st thing I would like to mention is that your email that was sent to us is a out going email only so we never received the email. Your account  states you called on the expiration date of your warranty...

and our customer service department asked you to brush the tube down to see if it was active and if it was we would take care of any retreat that would need to be done. If you have active termites by your front door please feel free to contact my office and we will schedule a retreat.We will always honor any service warranty we provide.

[redacted] after he filed a complaint with Revdex.com and before we had even spoke. You will see on the 2nd email he sent me that nothing in his original complaint except his warranty date is factual. As soon as I received his email we made contact and the issue was resolved. I don't think a complaint...

without being true should be posted. What would make you any better then the quacks who use Yelp that leave fictitious reviews.

We send out between 3-4 renewal notices before we terminate a warranty. The current homeowners says she has not received any of these notices so I will make this very easy. Your renewal expired 6-11-2015. You can pay your renewal on our website at www.budgetbrotherstermite.com this will take your...

renewal from 6-11-2015 to 6-10-2016. Once this has been paid we will continue your warranty. Please use account number [redacted]Please accept my apology.[redacted]Budget Brothers Termite & Pest

I am not sure what you don't understand from my previous responce but the activity you have are from new colonies. We eliminate any colony that enters your home. We provide outstanding service to over 100,000 homes in the valley. Do you know most termite companies make customers wait up to 90 days for any retreat. We scheduled your service in 48 hours. I will have your home treated today and we wont send you a renewal notice for next year. We are sorry you don't see the value in having a termite warranty.We appreciate your business the last 4 years.

We do eliminate termite colonies. The material used today to treat for subterranean termites actually eliminates the colony. In Arizona you can have anywhere from 2 to 20 colonies of subterranean termites per acre. The only way a termite colony can be eliminated is by crossing through the...

material we applied at your home. Please feel free to read the articles we have on our website to get a better understanding of subterranean termites in Arizona at [redacted]Unfortunately it only takes a colony of subterranean termites less than 24 hours to enter a structure and the material applied can take anywhere from a couple of weeks to 90 days to eliminate a subterranean termite colony per the label on all products used today. We see that you contacted our office on 9-27-17 and we have you scheduled for service 9-29-17. After reviewing your account we see that we have been to your home 2 times since 2013. We offer termite renewals for all the reasons I have listed above.If we can be of any further assistance please contact me at my office. I can be reached at [redacted].

Jesus and Erick were the technicians and I want to acknowledge the professionalism and work ethic!!! Would recommend to anyone looking for a termite treatment. Very informative!

We sent this customer a refund at the end of September for his remaining warranty because of nasty emails he was sending our company. He has cashed the check and now decides he wants a full refund. There was never a service issue. This is why we provide a warranty. We have emails from this customer and a cashed check showing this was done before he involved the Revdex.com. We consider this complaint closed.

[redacted] after he filed a complaint with Revdex.com and before we had even spoke. You will see on the 2nd email he sent me that nothing in his original complaint except his warranty date is factual. As soon as I received his email we made contact and...

the issue was resolved. I don't think a complaint without being true should be posted. What would make you any better then the quacks who use Yelp that leave fictitious reviews.

We received the initial treatment of Budget Brothers Termite & Pest earlier this week. The technician, Gary, was prompt, courteous, and helpful in explaining the treatment applied and the results we can expect. Thanks again, Gary, for the professional service.