Budget Brothers Termite & Pest

Review: I hired Budget Brothers pest control on 12/20/2013 to treat one bedroom for bedbugs. there was never an infestation of them we only found about 15 before we called to get it treated. the agreement was it would take two heat treatments to get rid of the problem with the next treatment with in two weeks. I left the room alone with the bed taken apart for two weeks. on 12/20/2013 was the first treatment, I called and complained to the supervisor when the tech was here because he was using chemicals when I only paid for heat treatment, and every time I walked in the room the tech was on the phone not treating the room. according to most pest controls services chemical does not work for bedbugs. the tech left sticky pads for the carpet to catch any that would be crawling on the carpet. still with the room left alone and bed taken apart the next treatment was done on 12/27/2013 a different tech came to treat the room with heat and chemical. that day I was told to put the room back together that it was clear from bedbugs. three days later my daughter had bites on her, with the sticky traps having live bugs on them. I called the company budget brothers again to complain. they send out the same tech for a free treatment on 1/3/2013 only for days since the last treatment was done. he treated it with heat and I different chemical and gave us new sticky pads for the room. today on 1/5/2013 my daughter had more bites on her leg. we took beds apart and found two live bugs along with two more bugs on the stick pads. today the office was closed so I left a voice mail. each treatment was $125.00 I feel all three never worked.Desired Settlement: I feel that all three heat treatments did not work and would like a refund of the $250.00 that I paid I have all receipts for the services one paid cash and the second with a check. I want a refund so I can hire a different company to get my daughters room treated. this is a health issue for us and my children.

Business

Response:

We have been to this property 4 times for bed bug treatments and the customer has only been ready for treatment 2 out of the 4 times. We have pictures from the services showing these facts. Customer lives in a apartment complex and is aware of the fact her neighbors also have bed bugs. To be 100% successful in treatment for bed bugs we need the owner, tenant to be 100% ready and follow our prep sheet, when they don't do there part you will never be 100% successful in eliminating bed bugs. Customer has paid for only 2 of the 4 services we have performed. No refund will be given.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Yesterday 1/21/2013 I called and spoke with a Jeff and told him we are still having a problem with bed bugs he said that they are coming through the wall I said how when you drilled every wall and put dust chemical every inch of the wall. Then he said well your bringing them in, I said no the only in the room that you been treating. He said it will be125.00 to come back out I said why would we pay when we paid 250.00 and your treatment never worked. He going up on me. I am asking for a refund of 250.00 to hire another pest company to fix this problem. We hired budget brothers to kill the bed bugs since they are pest control, and they failed to provide that service. They were out here on 12/20/2013, 12/27/2013, 1/3/2014, 1/6/2014. And I called again on 1/21/2014 there are too many dates close together if there product worked they would have been out so many times in a short notice. And Jeff is very rude and unprofessional.

Regards,

Business

Response:

We offer no warranties for bed bug services and this is explained to all customers and in all our bed bug service agreements unless the entire home or apartment is treated. [redacted] only wanted one room treated for bed bugs. She paid for 2 services and we also gave her 2 free bed bug services. Our cost to treat her one room 4 times was more then she paid. We tried to reason with her and explain she must be bringing bed bugs in from other rooms or places she is visiting. We gave her 2 free services. Nobody in our office was rude but we understand that customers that have a bed bug situation have a tendency to exaggerate. The first thing they will say is the company was rude. That is only when they don't get what they want. A refund is not going to happen. We went above and beyond what any company would do in this situation. The other issue that was mentioned was a torn mattress cover, our technician said [redacted] had cuts in the mattress cover and had used tape to close the openings. We will go above and beyond to make sure all our customers are satisfied with our services but we have learned that isn't always possible with customers like [redacted].

Courteous service professional, Jerry, performed our quarterly service. He explained treatment materials used outdoors and also inspected some indoors areas where we had seen activity recently. Jerry arrived within the prearranged time frame and asked enough questions to be certain that our concerns were addressed.

We purchased our home in May of 2012 and immediately (it had been vacant) called for termite and bug spraying. We were recommended to Budget Brothers by our home. They came out and we received good service. 2 years later, after a heavy rain we saw signs of termites.(I had purchased the warranty agreement for $100.00-after initial warranty was off) and they came out at no charge. I just recommended them to my sister who also had signs of them after 26 years in their home and the guys did a thorough job and were professional at every level. These guys were so good my sister even gave them a tip. I am writing because I am the first to write if the experience is negative and these guys are nothing but positive. No joke.

I called budget brothers for a pest control service was getting bites all over and noticed blood on my blankets the office staff was very informative on my particular situation the sent out an inspector to see what pest I had after there inspection I found out I had bed bugs I made the appointment and got my house heat treated the tech they sent out was knowledgeable and took care of my problem discreetly by the end of the treatment I felt a lot more comfortable and was able to sleep better at night thanks budget brothers for getting rid of my problem

Thanks for the service on the pest control. I never have to worry about problems there at the house. Thanks Budget Brothers Termite & Pest!!

A+ in customer service! Gary, did an outstanding job! His professionalism and careful explanation of the service he was conducting was exceptional!

Gary, our technician was courteous, knowledgeable and took the time to explain the treatments that would be provided.

Thank you Gary for being customer oriented, polite and overall a pleasure to do business with.

Review: I bought a 5 year termite contract with this company in June 2014. Since then I have had to call them 3 times to come out and look at on going infestation in the exact same location of my home. When you call them they tell you to knock down the termite tunnels and call them back in two weeks if they return. Then when you call them back they schedule you for a relook 4 to 6 weeks later. I feel that 3 occurrences in the exact same location of my home in 16 months constitutes a lack of service and poor quality job. I would like this matter resolved before the termites destroy my home. It appears to me that this company not only has poor workmanship practices but does not care about their customers.Desired Settlement: I would like a full refund of my 703 dollars and to have the companies advertising changed to remove termite and pest elimination as they appear to not be able to do what they claim.

Business

Response:

We treated the home and issued a 5 year warranty on 6-21-2014. Our treatment price with a one year warranty is $358.00. Mr [redacted] has paid $703.00 total. We will take the $703.00 subtract $358.00 and send him a check for $345.00. We have tried to explain to the customer that we only use the best products on the market and that the materials applied allows subterranean termites to cross through the product and that is how the colony is eliminated but he has sent nasty emails to our office and refused to schedule any additional services under his warranty so we will mail him a check for the remaining warranty he refuses to let us honor.

Consumer

Response:

As per the original complaint I want a full refund not a partial as I feel that the company failed in their obligation to protect my home from termites. 3 retreatments before a year and a half tells me they did not do the job properly the first time. When called for an appointment they tell you to knock down the tunnels and call back in two weeks if they reappear at which time they schedule a spot check for two months out. By that time the termites can destroy my home.

Business

Response:

We sent this customer a refund at the end of September for his remaining warranty because of nasty emails he was sending our company. He has cashed the check and now decides he wants a full refund. There was never a service issue. This is why we provide a warranty. We have emails from this customer and a cashed check showing this was done before he involved the Revdex.com. We consider this complaint closed.

They are personable and their prices are fair. I have and will continue to recommend them to our friends and would give them the highest rating possible!

I have worked with Budget Brothers Termite and Pest for years now and would recommend this company to anyone needing a professional pest control service. I am extremely impressed with the “same day” service I receive for termite inspections. Great Job!

We found a termite tube in our bedroom ceiling last month and asked our friends if they knew any termite companies they could recomend well 2 out of 3 mentioned Budget Brothers termite and pest. We called them and got a estimate which was the price they had advertised on there website. The technicians came out explained everything they were going to do and performed the treatment. We were given a couple of choices on products and how long of a warranty we wanted. We chose there $395.00 special with termidor and a 2 year warranty. Termites are gone and are very satisfied with Budget Brothers. We would use them again.

Ryan was wonderful. He really listened to me and took the time to explain exactly what he would be doing and what the process was. We have never had a pest control service before Budget Brothers Termite & Pest. He answered all my questions. He is a huge asset to your company. And by the way my ants are gone now... Well Done!

We had Budget Brothers treat our home for termites during escrow. They were hired by the buyer to provide a termite inspection and they found termites in 4 areas of our home. We called our pest company out to give us a estimate which was almost 1500.00. We decided to use Budget Brothers since the buyers had requested that we use them and it helped they were only charging us $795.00 and were giving the new buyers a 2year warranty. We were so impressed with the technicians who treated our home that we also hired Budget Brothers Termite pest to inspect our new home. Our new home was free of termites but we plan on using them for all our pest control once we get moved in.

We were freaked out when we found bugs on our bed. Budget brothers fast response to our issue fixed our problems and prevented future issues. the techinitians were knowledgeable, we now use them for our monthly pest service.

Budget Brothers wasn't my first choice. But I needed help fast. I had Termites in my bedroom and others told me it would be a week or two to be serviced, not Budget Brothers. They were quick, courteous and showed up on time. The termite problem hasnt shown up again but if they do my first call will be to Budget Brothers.

So I recently hired Budget Brother's to take care of my termite problem. They showed up prompt, on time, and ready to work. Between the field techs, and the office staff, I was thrilled with the customer service and friendly attitudes. Not to mention, the service itself was thorough and neat. I would highly recommend Budget Brother's.

Ryan arrived right on time, placed shoe covers on and came into our home. He was friendly and courteous. Upon leaving he explained all the areas he covered, including his placements of the silverfish treatment. Lee represents Budget Brothers in a positive, professional manner.

I've had Budget Brothers Termite and Pest for several years now and they've always been reliable and showed up. Their techs are professional and easy to deal with. Keep up the good work, Budget Brothers!!!

Bret arrived on time, was very polite and walked me through his process/what to expect today. Excellent follow up after he completed his service...Definitely a great employee!

I called & asked about termite treatment on Tue. & they came out the next day. Very prompt & very reasonal price!