Buffalo Gal Inc

On 5/4/2016, a claims adjustor meet with the contractor and picked up the check from Mr. [redacted].  The claims adjustor will meet with Mr. [redacted] on 5/5/2016 to give him the check.  We sincerely apologized for any inconvenience Mr. [redacted] experienced due to this matter and thank him for being one of our valued customers.Respectfully,LaToya [redacted]CenterPoint Energy

Dear [redacted],
 
Thank you for contacting CenterPoint Energy. As one of our valued customers, we want your experience with CenterPoint Energy to be exceptional.
 
Our records indicate that your account was never charged a $45.00 Same Day Reconnect Fee.  Your account was...

charged a $20.00 Collection Fee, which was reversed and returned back to you on 07/29/2015 when you spoke to a call-center supervisor. Since your service was disconnected, there have been payment transactions. The most recent transaction was for the total amount of $340.00.  Since you are requesting such a large refund, we will need to obtain proof of payment.Unfortunately, we will need to obtain prrof of your payments in the amount of $340.00. If this payment has cleared your bank, please forward to us a clear copy of your bank statement showing proof of payment. After we receive the copy and complete the necessary research, we can issue a refund check of the remaining credit balance on your account. This documentation may be faxed to 713-207-9944.
 
Please include your CenterPoint Energy account number on all correspondence. We apologize for any inconvenience that this may cause you, and we look forward to a prompt resolution.
 
Respectfully,
 
CenterPoint Energy
Executive Administration Office

This is in response to Revdex.com complaint# [redacted] submitted by Mr. [redacted] regarding the premise at [redacted]
We were able to determine that Mr. [redacted] submitted an application online on Friday, 09/25/15, to have gas service turned on at the above premise....

The online response below was sent back to the customer on the same day. Please understand that [redacted] online application was not lost as previously communicated by a customer service agent.
September 25, 2015 1:52:43 PM CDT
Thank you for your email inquiry to CenterPoint Energy. Our representatives will research your request and respond as quickly as possible. If this is an emergency, please call 800-332-7143 (electric) OR 888-876-5786 (gas) from a safe area away from the location of the emergency
Please be advised that CenterPoint Energy’s Online Customer Service Department normally has 24 - 72 business hours to respond to a customer’s service request. On 09/28/15, online customer service responded to [redacted] service request to turn service on and determined he had contacted Customer Service by phone on 09/28/15. The Move-in order was then scheduled for 09/29/15. The customer was offered same day service and declined the same day service fee.
At the time service was established there was a $40.00 Service Initiation Fee billed to the account, in accordance with our approved tariffs. This charge covers the cost for setting a meter at the premise, turning on the gas service and establishing billing for the service address. We regret the service initiation fee is a onetime fee that is non-refundable. This fee is charged to every customer that initiates new gas service with CenterPoint Energy and is billed on the first bill.
On behalf of CenterPoint Energy we would like to extend an immediate apology to [redacted] in regards to his customer service experience, as he felt that he did not receive the highest quality of customer service that we strive for and are accustomed to providing. We can assure [redacted] that expectations for improvement have been clearly communicated to the representatives involved as it is always our goal to ensure a pleasant customer service experience and that accurate information be provided to our customers.
We regret we were unsuccessful in our attempts to contact Mr. [redacted] however a voice mail message was left along with our direct contact information.
We sincerely apologize for any inconvenience that this matter may have caused [redacted] and we thank him for allowing us the opportunity to address his concern.
Respectfully,
Natalie E[redacted]
CenterPoint Energy

We reviewed the account and found that Ms. [redacted] was only charged one time for the same day fee for the order scheduled for 2/23/17.  It was explained that the same day fee will be applicable.   Ms. [redacted] called on 2/22/17 to inform us that she found a yellow tag on her door which...

indicated that the technician had already been to her address. According to our records, it did not show that the technician had attempted the order yet.  As a result, the order was rescheduled for that day and the fee was waived.  We appreciate Ms. [redacted] for being a good customer and giving us the opportunity to respond to her concern. Kind regards,Angela [redacted]

This is in response to Revdex.com complaint# [redacted] submitted by Ms. [redacted] residing at [redacted]Upon receipt of this complaint the account was reviewed and it was determined that on 2/16/17 we traveled to the premise to turn gas service on.  Upon arrival our field...

representative noted “turned gas on-shut in test ok, lit water heater only – set temperature at 120, central heater electric ignition – working”. Please understand lighting of the appliances is done as a courtesy. Please note the same day service was completed when our field representative traveled to the premise on 2/16/17.  CenterPoint Energy was not found to be negligent regarding the lighting of the appliance and based on the information above we do not believe any adjustments are warranted.        Respectfully, Ana H[redacted]CenterPoint Energy

Thank you for your patience regarding Revdex.com Complaint # [redacted]or Mr. [redacted] located at the address of [redacted].
Our investigation revealed that CNP mailed a paper invoice shut off notice to Mr. P[redacted] subject address on 1/19/16, for a past due amount...

of $25.50 due by 1/29/16 to avoid service interruption. When payment was not received by the shut off notice date, gas service was disconnected for none payment on 2/2/16. On 2/3/16, Mr. [redacted] contacted and spoke with a supervisor who quoted Mr. [redacted] an amount to restore service of $86.30 (past due amount $25.50, collection fee $20.00 and reconnection fee $40.80) he mentioned that he did not received the shut off notice due to having on going issues with not receiving his U. S. Mail with his postal service in his area. CNP advised of other options to prevent disconnection of service like CNP Online Billing, Automatic Bill Pay enrollment and Billing (Alert) Reminders sent via text, phone call or email. Mr. [redacted] expressed his disappointment when he was advised of these options which he alleged to have no knowledge of or had been advised of.
Unfortunately, our records do not reflect any phone calls received regarding his gas account since gas service was disconnected back in September of 2015. Mr. [redacted] requested that we waive his reconnection and collection fees associated in the restoring gas service. We spoke with Mr. [redacted] today and apologized that he went uninformed of our additional bill payment options and methods of receiving monthly invoices. We advised him in an effort to work with him, the day he spoke with a supervisor his $15.00 additional deposit was waived. We also waived his $20.00 collection fee today, as a onetime courtesy. Please note the reconnection fee of $40.80 is warranted due to gas service interruption; which Mr. [redacted] was receptive to understanding. We informed Mr. [redacted] that his next bill invoice is scheduled to mail out to him on 2/16/16 and it will reflect the reconnection fee along with this month’s gas consumption’s usage. We thanked Mr. [redacted] for the opportunity to address and resolve his concerns to his satisfactory. We advised Mr. [redacted] that expectations of improvement have been clearly communicated to all individuals who may have mishandled his gas account.
Sincerely,
[redacted]

In response to Revdex.com complaint # [redacted]In regards to the concerns outlined in Ms. [redacted]’ s complaint regarding [redacted] we regret we will be unable to assist with this matter. Please allow us to clarify that...

CenterPoint Energy is the [redacted] for electric service in the Greater Houston, Texas area. We own, maintain, and repair the power lines and other electrical equipment used to deliver and register electricity usage. We are not, however, an electric provider (REP) or company that sells/bills customers for electricity.  Therefore, we would direct Ms. [redacted] to contact [redacted] to discuss all billing issues including other factors that influence the amount of the bill, as CenterPoint Energy does not have access to Ms. [redacted]’ s billing records.Regards,CenterPoint Energy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
 I accept the response, although I have not been contacted in regards to the logistics. Sincerely[redacted]

We would like to thank the Revdex.com for being an avenue for customers to voice their concerns.  After sending a “DELETE” request to the Credit Bureaus, CenterPoint Energy has no further actions involving this concern.  CenterPoint Energy doesn’t have any control how rapidly the information is removed.  It normally takes from 30 to 60 days for the Bureaus to update their files to reflect the deletion.  Once a request has been sent to the bureaus, it is their responsibility to remove the entry from the customer’s file.   If the Credit Bureaus DO NOT, the customer will have to dispute directly with that particular bureau.                 Regards

Re: Complaint ID [redacted]
I was delighted that, after six months, a CenterPoint
representative finally followed through and was able to determine that we have
been, in fact, attempting to pay our bills.
We have done as instructed in the past by CenterPoint representatives
and carefully inserted our banking account numbers into CenterPoint's online
system. We did not use "saved" numbers
that automatically fill in the digits from previous attemptsAs I explained to
[redacted], I do not believe that the same wrong numbers, verified by myself
and my husband, were put into the system on numerous occasions using two
different computers.
This could have been resolved long ago if there had been any
follow up by the numerous CenterPoint representatives with which we have had
contact, including one that was told months ago by our bank representative that
the bank account number being used to try to procure payment was wrong as
indicated by the number of digit placesOr, the supervisor who was supposed to
"do some research" and call me back and never did.
We appreciate [redacted]' working with us and we accept the
terms offeredGoing forward, we will avert such problems by bypassing CenterPoint's
online system altogether and paying by check through the postal service. Thank you for your assistance with this
matter. Sincerely, [redacted]

This is in response to Revdex.com complaint #[redacted] submitted by [redacted] regarding bad debt on file with the credit reporting agencies.Upon receipt of the complaint, the issue was forwarded to our Credit Department for review.Ms. [redacted] will be receiving a letter explaining their findings....

Respectfully,Angela [redacted]

This response is in reference to complaint #: [redacted]Thank you for contacting CenterPoint Energy. As one of our valued customers, we want your experience with CenterPoint Energy to be exceptional. We value all our customers and expect that our employees demonstrate this to our customers by...

treating each of them fairly and respectfully. Please accept our apology for not relighting your water heater, as a courtesy.  As a result we have agreed to credit your natural gas account - $25.00. And thank you for bringing this matter to our attention. If you need further assistance, please contact Customer Service at 800-752-8036. Tell us why here...

This is in response to Revdex.com complaint# [redacted] submitted by [redacted] residing at [redacted].Thank you for your patience, we are currently in the process of investigating the issue and awaiting the results. We will provide an update once...

available.  Respectfully, Ana [redacted] CenterPoint Energy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
I will not be calling anyone, you all inserted this on my credit file without notice and it is against the law. I will file suit, period.
Regards,

This is in response to the Revdex.com complaint # [redacted] submitted by Mr. [redacted] regarding the initial meter reading at [redacted].  We communicated with Mr. [redacted] and informed him that we discovered the electronic reading and the manual reading from the...

contract technician taken on 2/13/17 were different. We agreed to use the electronic reading of 2429 to correct the billing.  This will reduce the usage from 116 ccf for a total of $91.65 to 37 ccf for the corrected total of $40.98.We appreciate Mr. [redacted] for being a good customer and giving us the opportunity to respond to his concern. We apologized and hope to do better in the future. Respectfully,Angela [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
After waiting a week after the response from CenterPoint to see if the issue would be resolved, I contacted the builder today (Wednesday, July 1) and no one can substantiate being contacted by CenterPoint Energy. Can CenterPoint provide me with a name or contact information of a representative of the builder who was contacted so I can deal directly with this individual? 
Regards,
[redacted]

This is response to Revdex.com complaint# [redacted] submitted by Mr. [redacted]
On 12/3/2015 an online request was created to start natural gas service at the above service address. At the time the request was entered there was an advisory stating,...

“our current processing time is 5-7 business days. We apologize for any inconvenience. If you have an urgent matter, please call customer service.”
On 12/15/2015 the request for new service was entered and on 12/16/2015 an email was sent to Mr. [redacted] explaining an order was created for 12/18/2015and an adult of at least 18 years of age would need to be present. On 12/17/2015, Mr. [redacted] contacted customer service and requested to re-schedule the appointment and add a call ahead. The representative re-scheduled the appointment for 12/21/2015 with a call ahead. The representative explained the call ahead rules in detail and advised the call ahead would be by an automated system and provided which prompts to select.
On 12/21/2015 two call ahead attempts were made however there was no answer and the technician cancelled the order. Mr. [redacted] contacted customer service and the representative explained that the order would need to be scheduled for the next business day. Mr. [redacted] requested to speak with a supervisor and the supervisor stated the same information. The order was scheduled for 12/22/2015 and completed as scheduled.
We do apologize for any inconvenience experienced and greatly appreciate this opportunity to address Mr. [redacted] concerns.
Respectfully,
LaToya J[redacted]
CenterPoint Energy

I have forwarded this complaint to Southern Gas Operations as this customer is not located in Minnesota.

This resolution is in reference to complaint number: [redacted].
Please be advised that the CNP Billing/Remittance Department has investigated the complaint submitted by: [redacted] in regards to the service address of: [redacted].
After reviewing the account it has been...

determined that the returns are accurate.
The customer’s first return occurred in September after he went into his account via the web and made bank changes. On 09/08/2015 he executed a payment of $27.27 which returned as: No account found. Then another payment for $64.54 was executed on 09/25/2015 and was also returned for: No account found.
Our Customer Service Department then waived one of the return fees as a courtesy on 10/27/2016.
The customer then executed a third payment for the amount of $3.62 using the same banking information as the previous two payments that had been returned.
The billing on the account is correct and will not be changed. If the customer has any other questions, please feel free to contact Customer Service at 1-800-752-8036.
Respectfully,
CenterPoint Energy
Executive Administration Office

This is response to Revdex.com complaint# [redacted] submitted by Mr. [redacted] residing at [redacted].We have reviewed your claim that CenterPoint Energy’s contractor, [redacted]) damaged your property in the process of installing new electrical lines. The...

installation occurred in the first quarter of 2015. It is our understanding that they restored your property to normal with the exception of your driveway.  We have reviewed the pictures taken by [redacted] of the damaged driveway. There are many damages in areas were [redacted] did not bore. Also, the boring performed by [redacted] is at a depth of 3 plus feet. CenterPoint Energy is in agreement with the denial of your driveway and is satisfied that [redacted] restored your yard to normal.Certainly, we regret any inconvenience this incident caused you.  However, based upon our investigation we will be unable to assist you in this particular instance.Sincerely, CenterPoint Energy