Buffalo Gal Inc

Revdex.com:This letter is to inform you that CenterPoint Energy has carried out to my satisfaction the resolution it proposed for my complaint, filed on 10/27/2015 5:33:56 PM and assigned ID 10881211.Regards,
Stephane [redacted]

This is in response to the Revdex.com complaint #[redacted] submitted by Mr. [redacted] regarding the premise of [redacted].   We have researched Mr. [redacted]’s account and found there has been a disconnection notice each month since December 2016. Mr. [redacted] has been paying...

only the past due amount for the last five months. We show the account balance was $57.55 as of 4/3/17. On 4/20/17, a new invoice was mailed with a disconnection notice for the past due amount of $60.26 ($57.55 + late fee $2.71) to be paid by 4/28/17. Also the current charge of $39.53 was due on 5/10/17. The total bill due was $99.79 which $57.55 was paid on 5/1/17. The past due balance of $44.22 ($42.24 + late fee $1.98) carried over on 5/19/17 creating another disconnection notice. According to our records, the previous balance was due no later than 5/27/17. Also the current charge of $36.58 was due on 6/8/17. (Please refer to attachment) As a courtesy, before the disconnection took place, an automated outbound overdue bill call was made on 5/15/17 at 4:30 pm to 318-780-0325. On 5/19/17, a shut-off notice was mailed. On 5/26/17 an automated outbound service termination call was made at 4:27 pm 318-780-0325. In order to have the service restored, the past due amount, reconnection fees and if there is no security deposit on the account, one would be required to be paid before the service is reconnected. Based on our findings, we are unable to waive the fees as Mr. [redacted] requested. We encourage Mr. [redacted] to call in and report his payment anytime he pays on or after the cut-off notice due date to avoid future occurrences such as this incident.  Regards, Angela [redacted]

This is in response to Revdex.com complaint# [redacted] submitted by Ms. [redacted] Upon receipt of this complaint the account was reviewed and it was determined that our technician did knock on the door two separate times and no one answered....

 Ms. [redacted] was advised that she would be responsible to pay the $35.00 overtime fee – which was billed to her as a courtesy.  CenterPoint Energy was not found to be negligent and based on the information above we do not believe any adjustments are warranted.      Respectfully,  Ana H[redacted] CenterPoint Energy

Thank you for your patience in our response regarding Revdex.com Complaint # [redacted] for [redacted] located at the address of [redacted] ST., in Houston, TX. 
CenterPoint Energy spoke with Ms. [redacted] on 9/18/2015 to acknowledge receipt of her complaint.  She advised us that during the...

storm some tree limbs were trimmed at a nearby neighbor’s residence and left on her property.
Our CenterPoint Energy Tree Trimming crew traveled to the subject address and advised Ms. [redacted] of our tree trimming policy in detail:  “Property owners, not CenterPoint Energy, are responsible for clearing tree debris resulting from emergency tree trimming for service restoration caused by fallen /broken trees, following routine inclement weather, or in the immediate aftermath of a major storm or other natural disaster”.
Please note on 9/21/2015 CenterPoint Energy picked up the tree debris as a onetime courtesy. We also referred Ms. [redacted] to our website for situations when tree limbs and debris will not be hauled away; www.CenterPointEnergy.com/trees.
We thank Ms. [redacted] for the opportunity to address her concerns; and if we can be of any further assistance please contact us.
Thank you,
Shauntee S[redacted]

This resolution is in regards to complaint number: [redacted]Please be advised that we have investigated the complaint submitted for the service address of: [redacted]After investigating the account we found that on 08/03/2016, our technician traveled to the address...

mentioned above and reconnected the natural gas service at 2:34PM.  The tech noted on the service order notes:“Shut In test  - Good. Reading – [redacted] No Leaks. Painted [Meter] Loop. 1 Water Heater – LIT Nobs. 2 Mins. Good Vent. 2 Furnace – Good Cycle. 1 Stove – Good.”Please be advised that CNP techs are not responsible for servicing natural gas appliances, as determined by the Rail Road Commission of Texas.  The act of lighting the appliances is done as a courtesy to our customers.  CNP techs are only responsible for making sure the natural gas is flowing at the correct pressure, safely into the home.  If the customer would like to pursue further actions for possible reimbursement, they will need to contact: CNP Claims Department directly at 888-861-0498.  Unfortunately, per this department, CNP is not at fault for this complaint.  We are also not the department that is eligible to reimburse customers for these types of complaints. Respectfully, Executive Administration OfficeCenterPoint Energy Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  LaToya J[redacted] contacted me by phone on 10/20 while I was traveling. In response to her previous letter, the second account # was not deleted until our service was disconnected and they were made aware that we had two account #'s. I declined to hear a previously recorded phone conversation since I was out of state, attending a function, at the time of her phone call and honestly the call is completely irrelevant to the fact that we were provided two account #'s for one address. When I mentioned this to Ms. J[redacted] she said this occured because I did not provide my social security number. This seems like a huge flaw in their system, I could have more than one address with one social security # but two account #'s for one address doesn't raise a red flag for them? This business never sent anything in the mail as they state, and on a previous phone call they said they emailed everything to me. When I asked them to please forward these emails to me they refused. Ms. J[redacted] did offer to refund my deposit which really means nothing since it will be refunded to me anyway. Also, as I've already stated I have no proof of the auto pay since they never charged it or emailed anything. I actually have no proof of the current auto pay I have in place with them now for my account. This business will obviously never admit to any fault. They disconnected our service, left us without service for 4 days, have a system that could not identify that we had two different account #'s for one address and refuse to even refund the reconnect fee. I previously contacted [redacted] at the [redacted] where they requested I contact Center Point before proceeding with a complaint through them. I have now done this and have given them the opportunity to respond and make this right. I will now contact the [redacted] to proceed further. 
Regards,
[redacted]

Thank you for your patience in our response regarding Revdex.com Complaint# [redacted] for the address at [redacted], Houston, TX for [redacted]) – Mr. [redacted].
Our investigation revealed on 1/21/16, Mr. [redacted]’s electric new meter service order could not be completed due to needed repairs on...

his side (high leg in the wrong place). On 1/29/16, CNP field crew attempted to connect the new electric service again but there was no listed address or numbers to identify the address. On 2/2/16, Mr. ** spoke with a supervisor in CNP Customer Service to escalate his request for new service. The supervisor advised Mr. ** that whenever an order has been turned down or refused per the tariff approved by the PUCT and ERCOT the customer must request that another order be sent by their provider. **wever, on 2/5/16, a new meter (I63131680) was set and electric service was successfully activated at the subject address. Please know we apologize for any inconvenience this matter may have caused him.
If additional information is required please let us know.
Thank you[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
They have done nothing to remove the stub pole they left.  They have not put the tension rod back yet..  they need to do their job.  I was told that I would only have one pole.  That obviously was NOT true.

This is in response to the complaint  #[redacted] submitted by Nicole [redacted] residing at [redacted]. Please verify the correct company name due to CENTERPOINT ENERGY SERVICES (CES) does not service the state of Michigan. Our natural gas distribution business...

operates in six states:Arkansas, Louisiana, Minnesota, Mississippi, Oklahomaand Texas. CenterPoint Energy Services (CES), our competitive natural gas sales and service business, serves approximately 100,000 customers across 32 states.Regards          CenterPoint Energy

Thank you for contacting CenterPoint Energy. We reviewed the complaint submitted by Ms. [redacted] with CenterPoint Energy's Claim Department and it was forwarded the Claims Department. The Claims Department is responsible for investigating and responding to any complaints filed against...

CenterPoint Energy.

The Claims Department spoke with Ms. [redacted] and explained that the bamboo in question originated on her property and encroached into CenterPoint Energy’s right of way, therefore no adjustment will be warranted.
Ms. [redacted] understood and thanked us for the explanation.
Kind regards,
Angela [redacted]

This is in response to Revdex.com complaint# [redacted] submitted by [redacted] regarding the premise at [redacted]
We were able to determine that on 08/31/15, [redacted] spoke with [redacted] and explained our policy regarding storm debris and restoration effort...

in detail. It was determined that the tree limbs were cut due to storm related outages.  It is CenterPoint Energy’s policy that the property owner are responsible for clearing debris resulting from emergency tree trimming for service restoration caused by fallen/broken trees, following routine inclement weather, or in the immediate aftermath of a major storm or other natural disaster.
However, in resolution to this issue we are glad to report that on 09/04/15, [redacted] informed our office that a management decision was made to amicably resolve the issue with the customer and the debris was removed as a onetime courtesy. [redacted] advised that in the future, during storm/restoration, we regret the debris would remain based on CenterPoint Energy policy. [redacted] was unsuccessful in making contact with [redacted] on Friday, 09/04/15,  and he left a voice mail message along with his contact information for the customer to contact him at her convenience.
We sincerely apologize for any inconvenience that this matter may have caused [redacted] and we thank her for allowing us the opportunity to address her concern. We value [redacted] as our customer and we look forward to serving her better in the future.
 
Respectfully,
Natalie E[redacted]
CenterPoint Energy

We thank [redacted] for allowing us another opportunity to respond. We regret we do not have a direct number of an individual to handle your requests.  However, please be advised that multiple requests of 5 or more to turn natural gas service on or off may be faxed to our Customer  Service Issue Resolution at  713 207-9756 .
Please be assured that we are receptive to our customer’s constructive input as we are continuously working on our internal processes to better enhance the way we conduct business as well as the customer service experience.  
Respectfully,
 
Natalie E[redacted]
CenterPoint Energy

This response is in reference to complaint number: [redacted] Please be advised that we have completed the requested disconnection on Thursday 12/15/2016.  If there are any other concerns, please feel free to contact us. Respectfully, CenterPoint Energy

This is in response to Revdex.com complaint# [redacted] submitted by Ms. [redacted] residing at [redacted].Upon receipt of this complaint the account was reviewed and it was determined that Ms. [redacted] did not enroll for My Account Online until 2/16/17, which is only...

utilized for viewing bills. If Ms. [redacted] is requesting notification she would be required to enroll her account to Online Billing and setup a payment alert (via email or text) and paperless option (via email). This will allow Ms. [redacted] to receive notifications. Please note the bills are being mailed to the service address listed above. On 2/9/17 a shut-off notice was initiated with a balance of $77.10 and a due date of 2/20/17. On 2/17/17 a payment in the amount of $50.00 posted via our Customer Self Service. At which time the account was noted although disconnect for nonpayment was not canceled, this was due to inadequate payment. On 2/22/17 a payment alert notification was sent advising $64.20 is due bay 2/27/17 and a second payment alert on 3/1/17 advising $64.20 was due 2/27/17. CenterPoint Energy was not found to be negligent in notifying Ms. [redacted]. Based on the information above we do not believe any adjustments are warranted.        Respectfully, Ana [redacted]CenterPoint Energy

In
response to the [redacted] complaint # [redacted] filed by [redacted]
We
strive to provide the best possible service, and when that fails to meet the customers’
expectations, it’s important for us to know. After carefully reviewing [redacted]...

[redacted]
concern, we acknowledge and take full responsibility for the error that was
made by CenterPoint Energy in handling the account. 
We
were able to speak with [redacted] in regards to his concern.  There were two orders placed in [redacted]
name to start service that were submitted on the same day. The first one was
entered on-line, which can take up to 3 days to process. The second request was
entered over the phone with customer service for an earlier date.  The order entered through customer service
was established without a deposit because we were able to perform a credit
check. However, by the time the on-line order was
processed, it was overlooked that the same party already had a pending
order.  The online order was processed
without a credit check; a deposit was requested and it overrode the first
entered order.
We
appreciate the opportunity to address this matter and immediately removed the $75.00
deposit. We appreciate [redacted] as a valued customer and sincerely apologized
and regret the inconvenience we caused.
 
Regards,
Angela
B[redacted]
CenterPoint
Energy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Our complaint is not resolved because no action was proposed.  We are certain that [redacted] damaged our driveway and paver stones, and the workers know that they are responsible, but the company is in denial, hoping that we'll just give up.  Becaise of the Revdex.com's help, we now have something in writing from Center Point/[redacted] and have forwarded it to our lawyer.  Before involving the Revdex.com, neither company would give us the courtesy of a return phone call and the denial of our claim in writing.
Regards,
[redacted]

This is in response to Revdex.com complaint# [redacted] submitted by Mr. [redacted] regarding the premise at [redacted] Friendswood, TX [redacted].
 
Upon receipt of the complaint, we immediately forwarded Mr. [redacted]’s request to our CenterPoint Energy Claims Department for handling. On...

this same day we received an email confirmation from the Claims Department that Claim Number [redacted] was initially received on June 14, 2015, and regrettably the claim was denied.  Please notice the attached letter that was mailed to Mr. [redacted] on June 16, 2015 from CenterPoint Energy Claims Department and a copy of the tariff was also mailed to the customer.
 
On July, 8, 2015, Ms. Greta W[redacted] in our Claims Department made immediate contact with Mr. [redacted] and the denial of the claim based on the tariff we operate under was explained in detail. Mr. [redacted] was advised that we regret the list of other appliances as mentioned in the attached letter, unfortunately do not fall into a category where he can be reimbursed or assisted with the repair or replacement of those items. Please understand that CenterPoint Energy makes reasonable provisions to supply steady and continuous electric service to its customer, but we do not guarantee service against fluctuations or interruptions.
 
Mr. [redacted] was informed that CenterPoint Energy has established a fund that provides assistance for certain electrically damaged essential appliances, i.e., refrigerators, air conditioners and stoves.  Mr. [redacted] committed to submitting the invoice for the refrigerator and upon receipt of this information a recommendation will be made in regards to the fund amount. Again, please be advised that payment from this fund is not payment of his claim, but is made in an effort to express our appreciation of Mr. [redacted] as a customer.  Additionally, he was advised that a check will be mailed for the replacement of his surge protector.
 
We appreciate the opportunity to research this issue. We sincerely apologize for any inconvenience that Mr. [redacted] may have undergone as a result of this matter. We regret that this complaint cannot be satisfied to the customer’s desire through this office. Should Mr. [redacted] have any additional questions or concerns regarding claim [redacted]  we strongly recommend that he contact CenterPoint Energy Claims Department at 713 207-7722, as this office is not at liberty and does not have the jurisdiction to overturn and/or grant any claim made against CenterPoint Energy. 
 
 
Respectfully,
 
 
Natalie E[redacted]
CenterPoint Energy