Buffalo Gal Inc

This is in response to Revdex.com complaint# [redacted] submitted by Mr. Todd [redacted] on behalf of [redacted] regarding the premise at [redacted]We truly understand Mr. [redacted]'s frustration and wish that it was within our control to assist him with...

his request.  CenterPoint is the Transmission Distribution (TDSP) and we receive instructions from the electric retail providers (REP). Upon receipt of a Move-In order will trigger a Customer Meter order to print based on the “requested date” sent by the REP.  The order was received on 4/15/16 with the requested date of 4/22/16.  CenterPoint Energy has 3 business days from the initial requested move-in date to install service, weather and workload permitting, and if permit requirements have been meet.Any permits required to install the meter must be received – or the system will not print the pending Customer Meter order. Permit requirements are determined by the respective city where the address is located.Our records confirmed that Mr. [redacted]’s order was completed on 4/26/16; a day ahead of the allotted time.Regards,Angela [redacted]Tell us why here...

Revdex.com:
This letter is to inform you that CenterPoint Energy has carried out to my satisfaction the resolution it proposed for my complaint, filed on 8/23/2016 and assigned ID [redacted]
Regards,

This is in response to the Revdex.com complaint # 12113086 submitted by H[redacted] Moore regarding unauthorized funds that were drafted from his bank account.We had the opportunity to speak with Mr. Moore regarding his concern. Mr. Moore stated that two different amounts have been drafted from his bank account...

that was paid to CenterPoint Energy. He requested a refund as soon as possible. It was explained to Mr. Moore that CenterPoint Energy does not keep records of customer’s bank account numbers. Therefore in order to locate the account that his money was applied too, we would need the transaction number from each draft in order to trace it. Once we receive the information from the bank the turnaround is anywhere from 7 to 14 business days. Mr. Moore decided he could not wait that long and requested a stop payment on the drafts through his bank and closed out the bank account.We thanked Mr. Moore for the opportunity to address his concern. Regards,A[redacted] Boswell

This is in response to the Revdex.com complaint #[redacted] filed by [redacted] residing...

at [redacted]. We had the opportunity to speak with [redacted] and found that his address was listed incorrectly in our records. We have apologized personally and would like to include this letter as an apology for the inconvenience and frustration you encountered regarding the interruption of your gas service for the above referenced address. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.We appreciate you for allowing us the opportunity to address your concerns in regards to the level of service you have received. After carefully reviewing your concerns, we acknowledge and take full responsibility for the error that was made by CenterPoint Energy in handling your concern.  We can assure you that your dissatisfaction is not taken lightly.Our records revealed the address for your gas service was not set up properly in our system. It was discovered that the wrong street name was entered with the original file for your meter information therefore making it hard to locate in our system.  We regret this caused confusion with the many attempts you made to establish service in your name. The error was corrected as well as the gas and your account has been activated. Again, we sincerely regret the inconvenience we caused you. As a courtesy, we have waived the service initiation fee of $40.00.  We appreciate you as a customer and look forward to providing you better service in the future.Sincerely,Angela [redacted]Executive Administrative Office

The response is in reference to complaint number: [redacted]. Please be advised that our Credit/Remittance department has reported that the initial refund check of $106.65 has been voided and the credit was applied back to the customer's account on 06/08/2017.  The account currently has a zero...

balance as the customer has already made a payment of $24.16.If there are any further questions regarding this matter, please contact our Customer Service department at 800-752-8036.  Respectfully,  Executive Administration OfficeCenterPoint Energy

Better Business...

Bureau:
This letter is to inform you that CenterPoint Energy has carried out to my satisfaction the resolution it proposed for my complaint, filed on 3/5/2018 and assigned ID [redacted]. Sent: Friday, March 30, 2018 6:14 PM Subject: Fw: You have a New Message from Revdex.com Regarding Complaint #[redacted] 
[redacted] Dear [redacted]: This message is in regard to your complaint submitted on 3/5/2018 against CenterPoint Energy.  Your complaint was assigned ID [redacted]. You recently filed a complaint on the above mentioned company.  The last we heard from you the issue was not resolved.  Please provide us with an update and advised which items (if any) remain unresolved. Please complete and return it as soon as possible. Are the issues resolved?   ___YES_________Yes    _____________No  If yes, when was the issue resolved?  ON the 22th.  The company lied to you and to me and said that I had received the check on the 8th but it was two weeks later before I received the check.__________________________________________________________________________...⇄   If no, what issues remain outstanding?  ________________________________________________________________________________...⇄ ________________________________________________________________________________...⇄ Did you ever file your case through the court system?  _____________ If so please include a copy of your filing or judgment for our files. Signature: _____[redacted]________________________Date: ______3/31___________________  Please respond just as soon as possible to this inquiry.  Feel free to email the information to [email protected] ; make sure to reference your case number.

This is response to Revdex.com complaint# [redacted] submitted by [redacted] residing at [redacted].
We have made several attempts to contact [redacted] to get more information on his concerns, however have been unsuccessful.  If [redacted]r still have any...

concerns he can reach us directly at [redacted] and ask for LaToya [redacted].
Respectfully,
CenterPoint Energy

Thank you for your patience, Mr. [redacted] spoke with a CenterPoint Energy director and was able to voice his frustration with CenterPoint Energy agents. Mr. [redacted] has our director's number if he has any future concerns. Regards,Angela [redacted]

This is in response to Revdex.com complaint #[redacted] submitted by [redacted] residing at [redacted].Upon receipt of the complaint, in regards to the damaged electric appliance and power surges the issue was forwarded to our Claims Department for review.  Once...

completed, a response will be submitted from the Claims Department.In response to the concerns outlined by Ms. [redacted] regarding her electric bills we regret we will be unable to assist with this matter. Please allow us to clarify that CenterPoint Energy is a TDSP (Transmission and Distribution Company) for electric service in the Greater Houston, Texas area. We own, maintain, and repair the power lines and other electrical equipment used to deliver and register electricity usage.  We are not, however, an electric provider or company that sells/bills customers for electricity.  Therefore, we would direct Ms. [redacted] to contact her provider to discuss all billing issues including price per kilowatt, number of billing days, seasonal temperature variances, retail electric provider related charges and other factors that influence the amount of the bill, as CenterPoint Energy does not have access to Ms. [redacted]’s billing records.Respectfully,                             �...⇄ Angela [redacted]

This is in response to the complaint #[redacted] submitted by Ms. [redacted] residing at [redacted] After thorough research, we were able to determine that Ms. [redacted] submitted a request for CenterPoint Energy to investigate a gas pressure problem via [redacted]...

[redacted] at her residence.  A gas pressure problem is classified as a gas emergency.  The [redacted] indicates that the email form is not intended for emergencies. All emergency orders must be entered by a live agent and the customer is encouraged to call customer service.  These orders are dispatched on the same day which we do not make arrangements to call prior to arriving.  If no one is on site to give access in the home to complete a safety test the services are turned off to make the premises safe until complete access is provided. Additionally, we discovered that an error was made on the second attempt to restore the service on 1/7/17. The technician entered notes intended for a different address on the order, which canceled the order.  On Sunday 1/8/17, an order was re-submitted but was never dispatched due to the priority change in the order type.  This is what caused the last agent to refer the customer to call customer service during regular business hours.  Based on these findings, as a gesture of goodwill, an arbitrary credit was granted of $50.00.We sincerely apologize for the inconvenience and frustration Ms. [redacted] encountered while trying to get her services restored.  We hope to serve her better in the future.Respectfully,Angela B[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  Once the erroneous items reported by Centerpoint are removed, then we can settle the complaint. Until then, this remains an open complaint. 
Regards,

Revdex.com:
This letter is to inform you that CenterPoint Energy has carried out to my satisfaction the resolution it proposed for my complaint, filed on 8/6/2015 8:45:05 AM and assigned ID [redacted].
Regards,They have closed the hole, put dirt in and put new grass on the area.  The curb is still damageed.  The Contractor forman told my wife that they did not damage the curb and do not have heavy enough equipment to have damaged the curb. We have contacted the [redacted] to repair the curb.....Now we wait for action

This is in response to Revdex.com complaint# [redacted] submitted by [redacted] residing at [redacted]. On June 21st, Service Area Manager Charles [redacted] meet with Mrs. [redacted] to discuss the work done by one of CenterPoint Energy’s contractors.  On June 8th and again on June 16th contract crews replacing rotten poles de-energized the service to Mrs. [redacted] residence.  Mrs. [redacted] was also concerned with the disrespectful manner she was addressed by the crews.  It was explained that the crews are required to make arrangements before turning off the service and Mr. [redacted] apologized that the crews did not follow proper procedures. Also, she was assured discussions will be held with their management concerning their failure to notify her of the outages and for the manner in which she was addressed during this time. Mrs. [redacted] was also upset with the way a tree in front of her property was trimmed by our tree contractor.  One of the poles to be replaced was in the road right-of way near her front gate and it had an oak tree growing around it.  She was very upset with the amount of trimming done to replace the pole and claims we trimmed more then what was required and that we had total disregard for her property.  Some of the tree is on her property and some of it is in the road right-of-way and while the customer disagrees with the work done, the crews did what was necessary to replace the pole.  In Mr. [redacted]’s option the tree trimming was not excess. Since there where communication cables on the old pole the crew cut the pole in half, leaving the cables attached to the stub pole.  The customer was concerned about the stub pole and it was explained we would contact the communication companies and when they remove their cables from the pole, Mr. [redacted] would make arrangements to remove the stub pole. Mr. [redacted] apologized more than once for the crew’s failure to follow proper procedures and Mrs. [redacted] informed him his apologize was not enough.  This event is being discussed with the contract crew management to make sure they follow proper procedures and to prevent this from happening in the future.          Respectfully,   Ana [redacted] CenterPoint Energy

Revdex.com:
This letter is to inform you that CenterPoint Energy has carried out to my satisfaction the resolution it proposed for my complaint, filed on 8/11/2015 10:10:27 PM and assigned ID [redacted].Centerpoint Energy contacted me on the morning of 8/12/2015, apologized for the...

inconveniences, established an evening appointment, and restored my gas services as scheduled on 8/12/2015. 
Regards,
[redacted]

This is in response to complaint #[redacted] submitted by the [redacted]. Our records reveal that the request to restore service had already been worked complete by the time the complaint was received by CenterPoint Energy. Regards, Angela...

B[redacted]

This update is in reference to complaint #: [redacted].
Please be advised that we are currently working with our District Office to dispatch a technician to the service address as soon as possible. We will provide more information once updated from our District Office.
Thank you for your...

patients regarding your complaint.
Respectfully,
Executive Administration Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,

We are receipt of the additional information. Please understand that during the time in question the daily low temperatures were in the 40s. During this time a majority of our customers will use some form of heating. In this case the central heater is operated by natural gas. When the central heater is in use, even for a short time, there will be a significant increase in the gas usage. Because of this the usage cannot be compared with other timeframes where the temperature was higher and the central heater was not in use. In an effort to resolve this concern and keep excellent customer relations, a goodwill credit of $6.47 has been added to the account. This credit reflects a usage of 2ccfs of gas. The balance remaining is $1.05 which may be paid with the next monthly invoice.
Respectfully,
LaToya [redacted]
CenterPoint Energy

This is in response to Revdex.com complaint# [redacted] submitted by [redacted] residing at [redacted] and performed work in the alley installing electrical facilities. The contractor removed a plant from in front of the...

transformer and replaced the area with sand. A [redacted] representative contacted [redacted] and agreed to install grass in the area where the sand was placed.  The grass will be installed on 8/19/2016. Respectfully, LaToya J[redacted]CenterPoint Energy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  CNP replied:On 09/08/2015 he executed a payment of $22.27 which returned as: No account found. (The reason why a payment would return No Account Found is when a customer supplies incorrect bank information into our system. CNP does not manipulate bank data.  It is the customer’s responsibility to supply correct information.  In this case, the bank data was entered as follows: Routing: 111000614 Account: 38686232.  This information is obviously incorrect [which is why it can be shared] because the payment returned.  A bank cannot find an account within their institution, if the account number is incorrect.)The account information on file was never shared with me. The representative stated I had to contact the Remittance department by fax. It was obviously shared with CNP from the banking institution, but not with the customer for verification. CNP replied: CNP has made every effort to relay this information to the customer.  We have even waived one of three return payment fees as a courtesy.  It is the customer’s responsibility to provide accurate bank information-which was not provided.  It is also the customer’s responsibility to provide a letter from the bank stating that it was THEIR error and not the customer-CNP has not received such documentation.This customer attempted many times to verify correct banking information with CNP, but customer service was unable to do so. This correspondence is the first time that I have been able to see what information the company had on file for me. CNP replied: Our CNP Customer Service then waived one of the return fees as a courtesy on 10/27/2016.The company fails to mention here that I paid all previous balances over the phone, and inquired about changing my billing information at this time. I was unable to do so over the phone and was instructed to complete this task on the site. The company fails to mention that if a customer has a returned payment online, their privileges are disabled online for an extended period of time. This is an unfair practice when a customer returns, in good faith, to a zero balance with the company because of some sort of error. Particularly an error that has been attempted numerous times to be fixed on the customer's end. Please remember here that I have still yet to hear from the Remittance department throughout these messages. CNP replied: We resolve that the customer contact their bank and ensure that the routing number and account number provided are ones that are to be used for online/ACH payments.  We also urge the customer to obtain documented proof from the bank that it was THEIR error for not processing the CNP payments......CNP is not at fault if there is a miscommunication between the bank and the customer.This is not the bank's error. The account information that CNP holds is wrong. This is what has taken 7 months to confirm. During this amount of time, I have been on the phone with CNP representatives and never once was I informed what information was on file. I also could not change this information electronically because online privileges had been disabled.  Again, I would like to reaffirm that I, the customer, am willing to pay the balance due for services rendered. Payment for another late fee will not be submitted. I agree that CNP is not at fault for miscommunication between the bank and the customer, but they are at fault for totally failing to communicate with me what information they had on file. Again, I tried to determine what information was on file for billing, and they could not provide this. CNP replied: The company should not be held liable for the customer not providing the accurate and requested documentation.The company is liable for not providing the customer with information that they are using to bill.
Regards,[redacted], MS