Buffalo Gal Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaintI understand that this company has a guide to follow but it is not my duty to keep sending anything to this company because they did not follow rules all to well of identification of a customerHowever I can provide supporting detail to the Revdex.com of such claim(see attached) but I refuse to pay for, stamps,fax,or gas that involve such problemI did not open this account as stated before I was IN FACT on military duty and should not be held responsible for anything with this account that I did not do and have explained to the people at this company in the pass.Therefore this should be deleted as being mine!May be the people at this company should take better pride when doing work for this company.Thanks In Advance, *** ***

This resolution is in reference to complaint number: ***Please be advised that we have credited the gas account a total of $39.02. This credit will cover the account balance of $37.00. The customer will be issued a refund check in the amount of $2.02. Respectfully, Executive
Administration Office

Per Mr***'s request, we have provided a chart showing the corrections as an attachment and a copy is on the way through the mail
Regards,
CenterPoint Energy

Thank you for your patience in our response regarding Revdex.com Complaint # *** for Mr*** *** located at the address of *** *** *** *** *** ***
CNP spoke with Mr*** on June 16, and scheduled an appointment to assess the propertyOn June 18, 2015, our CNP Survey and Right
of Way Manager, and field agent determined that the address of *** *** *** *** is a residential lot in the middle of a residential neighborhood. It does not back up to a transmission right of way
Please note that CNP does have underground facilities in the rear of the lot in a dedicated easement. If the entire easement area is low the developer should take care of the drainage problemBut if the problem was the cause of a collapsed trench where CNP buried our facilities and failed to back fill properly, then the problem would have been with CNP
However, in our investigation it was discovered that the pull hole is within compliance and was installed at final grade. The developer is required to cover and sod over the pull hole. Our Manager of Survey and Land of Right of Way contacted the developer yesterday (6/22/2015) and builder agreed to take care of issue
If additional information is required please contact me
Thank you,
Shauntee S***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint They were not on siteJust because your system has it does not mean it happenedWe have cameras on property that will show no crew was on siteAlso I had centerpoint on phone while I walked property and was at my boxNobody was there but me & my maintenance guy from propertyYou all need to fix this because it isn't right to take advantage of peopleIf I need to take it further them Revdex.com then I will because I know the truth.]
Regards,

This is response to Revdex.com complaint# *** submitted by Mr*** *** residing at *** *** *** *** * ***, TX ***
We were successful in speaking with Mr*** on 6/12/2015. On 5/21/we received a move in order to start service at the above service address on 5/22/
Please understand this order was sent to install a new meter. When a new meter has to be set, we have up to business days to complete the order. This time period fell during the Memorial Day weekend in which Houston experienced extreme weather which delayed this order.
After receiving Mr***' concerns, we requested assistance from the district office. On 6/12/the new meter was installed and the service energized. Mr*** thanked us for assisting him with his concerns
We apologize for any inconvenience Mr*** experienced and thank him for being a loyal customer
Respectfully,
CenterPoint Energy

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me

[A default letter is provided here which
indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me

Revdex.com:
This letter is to inform you that CenterPoint Energy has carried out to my satisfaction the resolution it proposed for my complaint, filed on 7/4/12:00:AM and assigned ID ***
My thanks to Martin C*** at Centerpoint for escalating the repairs to the gas line and lawn replacement The landscapers did a good joh getting the slope of the lawn just right and my only reservation is that they didn't remove a level of the ground up stump so I don't know if the new grass will take root there I'm watering like crazy and hoping for the best
Regards,*** ***

Thank you for your patience in our response regarding Revdex.com Complaint # *** for *** *** for the address of *** *** *** ** ** *** ***
Thursday, 7/6/CenterPoint Energy's Distribution Project Management Service Consultant, Santos O C*** spoke with the developer and stated that the house was sold and the responsibility would be of the home ownerMrC*** called the home owner and he agree to cover it up
Thank you,
Shauntee S***

Thank you for your patience as we researched Mr***'s concern. CenterPoint Energy's contractor has agreed to repair Mr***'s driveway. We apologize for any inconvenience this issue may have caused.Respectfully, LaToya J***CenterPoint Energy

This is response to Mr*** residing a* *** *** *** *** *** ** *** ** *** a representative from Heath Consultants contacted Mr*** and explained they would be reimbursing him the inspector fee of $Mr*** was pleased with the decision
Respectfully,
LaToya
*** CenterPoint Energy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
While I am gratefully pleased with MrC*** offer to pay half the expense to remove the tree and did not expect it I cannot consider this a resolved matter until the repairs are made and my lawn is returned to its original conditionBy no means do I intend to convey that I am dissatisfied with Centerpoint's response simply that things are pretty botched with my lawn losing soil every time it rains and the lawn repair will become more extensive the longer Centerpoint takes to make or complete repairsThis message is the first time I have learned that Centerpoint originally planned to do any further work on my property even after numerous calls for an updateI am grateful to MrC*** for his actions to date in this matter and am sorry that I had to escalate to the Revdex.com and the city regulatory board to get a responseI would like this matter to remain unresolved until repairs are complete and my lawn is back to normalI promise to immediately inform the Revdex.com when that happensA promise to repair is not sufficient for me to consider this matter closed
Regards,
*** ***

This is response to Revdex.com complaint# *** submitted by Mr*** *** residing at *** *** *** **Houston, TX ***
On 12/18/2015, a technician traveled to the service address to install a meter and initiate natural gas serviceWhen the technician arrived, it was determined the
customer needed a 2lb regulator and not the standard 4oz regulator due to a pool heater and generator
After receiving Mr***'s concerns we contacted the department that handles the installation of new serviceIt was determined that the CenterPoint Energy representative was not made aware of the pool heater and generator at the locationA representative contacted Mr*** and advised of the additional cost for the upgraded regulatorThe payment was made and on order was createdOn 12/21/the meter was installed
We apologize for any inconvenience this issue may have caused and thank Mr*** for giving us the opportunity to address his concerns
Respectfully,
CenterPoint Energy

Thank you for contacting CenterPoint Energy. This is in response to complaint #*** submitted by *** *** residing at *** *** *** *** *** ** ***.Upon receipt of the complaint, our records reveal that Mr***’s concern has already been addressed. A deletion
request to all three credit bureaus was issued on 7/22/16.Respectfully,CenterPoint Energy

This is in response to Revdex.com complaint# *** submitted by *** * *** residing at *** *** *** *** *** ** *** We acknowledge receipt of Mr*** second rejection to our previous responseAccording to our records a claim adjuster has reached out to Mr***. On 1/19/a letter was also mailed regarding Mr*** claim. If he has any additional concerns we would recommend he call the claims adjuster at the phone number provided on his letter Respectfully, CenterPoint Energy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint If an adjuster has been assigned, he or she has not reached out to me
Regards,*** ***

This is response to Revdex.com complaint# *** submitted by *** *** *** *** ** *** * *** *** *** ** ***
CenterPoint Energy crews responded to a gas leak call at his property on June 5, During the leak investigation it was determined the main line in the front of his
property had a leak and needed immediate attentionOur crews dug up the line and found a leaking fitting They tightened the fitting to make the leak safe until permanent repairs could be madeDue to the temporary repairs, we have now assigned this to a contractor to make permanent repairs. It was determined the crew did not inform *** *** that the permanent repairs would need to be scheduled resulting in him thinking the work was completed. We do apologize for this inconvenience.
A CenterPoint Energy representative contacted *** *** to discuss his concerns. During the conversation *** *** was informed of our findings and assured CenterPoint Energy will restore his yard to once the job is completeWe have also contacted a landscaping contractor that will re-grade and re-sod the yard immediately after we are notified of the job completionAdditionally we also offered $toward the tree removal which *** *** gladly accepted. At this time *** *** is pleased with the restoration plans that we have presented
We value *** ***’s business and we apologized for any inconvenience this issue may have caused
Respectfully,
CenterPoint Energy

Revdex.com:
This letter is to inform you that CenterPoint Energy has carried out to my satisfaction the resolution it proposed for my complaint, filed on 6/17/and assigned ID ***
Regards,

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me