Bullymake Reviews (%countItem)
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Address: 3218 Belt Line Rd STE 510, Dallas, Texas, United States, 75234-2325
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Difficulty cancelling Bullymake subscription
After receiving Bullymake subscription boxes for some time, I requested to cancel the subscription. I have numerous toys, just hard plastic and very expensive, that my dogs are not interested in, and multiple treats that are very expensive. A single e-mail request (unable to talk to anyone) has been answered with several e-mails offering different "deals" and timing of the subscription. I want to cancel, do not want to be asked again to try a different subscription and now, because of the hassle, will never renew with this company.
Cancel my subscription with no further hassles or offers.
Hi there,
Upon checking, customer service handled this request on March 14th. Should you need any further assistance please let us know!
Thank you.
Canceled my 3 mth plan a month ahead of time. Bullymake decided to keep it active.
I purchased a 3 month plan. Canceled it a month before it was to renew. Noticed they did not cancel it when I saw a $135.00 charge on my bank statement. I contacted them ASAP. They said it was too late because they had already mailed the box out for the new=xt 3 months. I sent them the email cancelling it and their reply was "we wanted to give you another chance. Told me I could pay to return the box once I receive it. Then they offered me a $10.00 discount if I kept the box and they were still charging me for 3 months. In each email, they stated they just want to make their customers happy. My pets did not like any of the 3 boxes. That is why I canceled it the day I received the last box.
Full refund for the 3 month charge $135.00
Hi there,
It looks like customer service already refunded this on March 12th. We apologize for any inconvenience. Should you have any further concerns please do not hesitate to reach out!
Thank you.
(The consumer indicated he/she ACCEPTED the response from the business.)
You were informed incorrectly. I was refunded March 28th, AFTER 21 emails to Bullymake.
If I had not been determined and persistent, your company would have kept charging me, and not sending boxes.
Replacement toys are never sent.
They advertise that replacement toys will be sent but then give fake tracking numbers on the replacement shipments. I've been given 4 separate tracking numbers all of which never arrived - they just claim "lost in transit"
I either want a refund or I want to receive the replacement toys they promised to send
Hey ***
Upon checking, these were received on the 19th of March.
Here is your tracking link: https://tools.usps.com/go/TrackConfirmAction?tLabels=XXXXXXXXXXXXXXXXXXXXXXXXXX
Please let us know if for any reason you have not received them. We always send replacements requested by customers, we apologize you did not receive them in a more timely manner!
(The consumer indicated he/she ACCEPTED the response from the business.)
Confirmed with customer service account has noted dog is allergic to chicken and keep getting treats with chicken.
Paid $375 for a subscription and it was noted on my account that my dog is allergic to chicken. I continue to get chicken treats and go through customer service that guaranteed that I would not get chicken treats and it continues each time they send replacements. This is the didthe time and they will not let me get my money back for my subscription since it was renewed apparently in December so know I have to deal with this company that can't get there things together to take care of their customer. I've been a customer for a couple of years and now get treated badly with guarantee of them fixing the issues to continue to make the same mistakes over and over. I find this disrespectful at the most. I have copies of some of my conversations as well as picture.
Money back in full for the total subscription that they said I'm stuck with and the correct replacement treats that do not contain chicken.
Firstly we are very sorry to hear that you continually received chicken items. We do have you marked for a chicken allergy so I'm surprised to hear that you continued to receive chicken. This is a human error.
We see you have been a customer for a long time and hate to see you go. I have issued the refund in full as requested. You should have received your replacements to this point. If there is anything further we can do please let us know. Thank you.
(The consumer indicated he/she ACCEPTED the response from the business.)
As long as I'm given my replacement treats and the refund in full.
They basically send you the exact same 2 toys every month, just in a different shape. My dog was interested at first, but after receiving 4 toys that felt the exact same to her, she lost interest quickly. She does enjoy the treats. They also renew your account automatically. When I purchased my set of boxes, I spoke with an agent on the phone before I ordered to make sure I would not be charged another $100 in a few months; I emailed them after I got charged again and they said they did not have any record of me speaking with someone about cancelling this renewal so they could not offer a refund.
Predatory Billing Practices
Bullymake makes it very easy to sign up for their service by allowing members a quick and simple do-it-yourself process to link their credit card to their account and start their service.
Bullymake makes it extremely difficult to cancel their service by not providing a cancel service option on their site, nor do they provide a phone number for a call to cancel service. As a result, customers continue to get charged for the bullymake service while waiting, sometimes days, for the customer service representatives to reply, to which the representative replies in a way that tries to retain your business and mentions nothing about actually canceling the service.
This is predatory in nature as the company clearly has the capabilities to provide a simple service to cancel in the same way they have provided a simple way to sign-up. They have systemically created predatory business that allows for easy sign-ups to earn revenues quickly but created a painful process to cancel as a way to extend those revenues.
A 3 month refund, which is the number of months I have been charged since my initial attempt to cancel their service.
Hi there,
We have reviewed the ticket and issued the refund as requested.
We have 2 previous tickets from you, both answered within the same day and within the same hour of you opening the ticket.
We try to make the cancellation process as simple as possible and we have customer service agents online nearly 24/7 to assist.
Nonetheless we apologize for any hardship you felt you experienced during this process. I have attached screenshots of the tickets you opened as well as total number of tickets.
Thank you, let us know if we can assist further.
Product issues, shipping issues, poor customer service, won't refund me.
I signed up for three months. During that time I had issues with their product and should have received replacement of which I have yet to receive. One box was "lost" and had to contact them multiple times to get it almost a month late. There is no where on their website to unsubscribe to I was auto renewed and contacted them 10 minutes after I got the email and they refused to cancel or refund me. I contacted them about the lost replacement and it was also "lost". On their website I can no longer see any information as to my orders or shipping to provide info. I supposedly have a box on the way but I've seen no change in the tracking. It seems like they just want money and hope people forget about their subscription.
I want my money back for 2/3 boxes that hasn't shipped which is $90. Frankly, I'm not even confident I'll get the first box that has been "shipped".
The customer has been refunded 2/3 of the payment as requested.
Customer has also received shipments on the following dates:
February 2nd 2019: http://shipment.co/tracking/2402/XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
February 20th 2019: http://shipment.co/tracking/2402/XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
December 19th 2018: http://shipment.co/tracking/2402/XXXXXXXXXXXXXXXXXXXXXXXXXX
November 20th 2018: http://shipment.co/tracking/2402/XXXXXXXXXXXXXXXXXXXXXXXXXX
Let us know if anything further is needed. Partial refund sent and subscription and further shipments all cancelled.
Thank you.
(The consumer indicated he/she ACCEPTED the response from the business.)
Bullymake has finally issued my refund I tried several times to get. It's a shame customers have to go to the Revdex.com and file complaints for the business to practice proper customer service.
Horrible customer service. I would leave 0 stars if possible. They don't cancel your account even if you no longer have a dog. I have sought legal counsel.
Bullymake continues to bill me after cancelling service. Service cancelled on 1/15/2019 but I was billed again on 2/3/2019.
I cancelled my subscription with customer service (Vinnah) via email (as directed on website) on January 15th. On February 3rd, I was billed again.
Refund the $135.00 I was billed on February 3rd and STOP billing me.
Hi there,
Your payment was refunded in full per your request on your customer service ticket on 02/04/2019. Your subscription was also cancelled already. I have taken a screenshot of your refund. Please let us know if we can help further.
Company keeps charging me even after I cancelled order. 1st box not sent, then started sending more that I didn't want. Emailed 3 times .
Company keeps charging me for unauthorized purchases.
Refund and stop charging me
Hi there,
Your payment was already refunded on 02/04 per your ticket request with customer service. We have also already cancelled your subscription. Please see attached screenshot of your processed refund.
Thank you, please let us know if you need further assistance.
Great durable toy that my dog loves! I've bought hundreds of toys of various prices and he destroys them in minutes that was until Bullymake they last forever and he has so much fun!!
It has been a month & I still have not received my replacement toys. Customer service has done nothing & the last agent refuses to try to send again.
Faith is a super chewer and has destroyed almost every other toy I've gotten. Chewing is her outlet for stress due to her past abuse, and trainers and vets alike have said it is important to encourage a positive outlet for her and to allow her to do it.
Bring in BULLYMAKE
I saw this subscription service and decided to give it ago.
On January 1st, I was told replacement toys would be sent out, as per their policy, through Facebook chat.
I was happy with the box so I ordered another one on January 5th and it arrived before the previous box's replacement toys so:
On January 12th, I wrote back in because I still had not received the toys. I was told the package was lost in transit and would be re-sent. Ok.
Here comes January 19th, still didn't even get an email they were sent. I was told the same thing: they were lost.
I found it odd, but whatever. I expressed my concerns on the 20th and today is the 30th, I still haven't gotten a message back.
I emailed in on the 20th and still haven't gotten a response.
So I went to the website's chat feature to write in. That agent left the chat in the middle of me asking how 2 boxes back to back for the same person are lost but the box I paid for arrives in no time. She offered me $5 which is 1/3-1/4 of the price of ONE TOY, not the two I was going to get. So I tell the next agent about it and leave. I get an email from her saying if she left the chat it would say it, which it did. Lovely how they can respond to that.
So I got the replacement shipment email and it was supposed to arrive between January 28th-30th (today). I'm out at my mailbox when the mail comes and guess what, NO BOX. I write in again. I first ask for someone to call me and she says that isn't an option. The tracking should say out for delivery but it doesn't. So she checks and it's lost, for YOU GOT IT, THE THIRD TIME. She acts like the $5 offered before is a great offer. I ask for a full refund for the trouble. She refuses but tells me I can get $10. She tells me I paid $23 for the box (that was the January 5th box I bought after these issues, I found a promo code, and not the box I was getting the replacement toys for, which I paid $35 for). She says she can't refund it all because THE BOX COSTS $8!!! So they refunded me for everything but an $8 box (??) on the wrong order, where I paid more for it. OK. I don't even know what that means. She ends the chat on me, and I am stuck writing in to yet another agent. She reads my previous message, doesn't respond, and ends the chat. This service is the worst yet, which sucks because I actually liked the toys. I don't know how this company is in business and I hope none of you try these boxes.
I want a full refund for the box purchased on 11/22, which the replacement toys were supposed to be for. I also want the replacement toys to be delivered to me, as promised, along with a free box- FOR THE MONTH of my time being wasted by rude, customer service individuals who ended chats on me, never returned emails or messages, and the product still not arriving, etc. I want the head of the business to contact me, as well. This is ridiculous. My dog is a 12 year old rescue and she shouldn't have to go without the only toys that work for her because of your business and customer service issues. She suffered so much abuse and the only thing she enjoys is chewing and you all ruined even that. Disgusting.
Hey there, sorry for all the confusion and let me help break this down a bit between your concerns.
Firstly, both your January 5th payment of $23 and your December 22nd payment of $39 were refunded in full. The reason an $8 refund was offered was because to that point, you were already refunded $5.00 and $10.00 on the same payment of $23, leaving an additional $8.00 to refund. Please see the attached photo showing the refund chain. That refunded the $23.00 payment in full.
You were also given a full refund in December of $34.00 on December 23rd. Please see attached photo.
As for the shipment that accompanied the January payment (the full box), that was delivered to you on the 12th of January as shown here which is free of charge since the payment was refunded in full: https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
For the replacements in question, that should arrive today on February the 1st as shown by the tracking here: https://tools.usps.com/go/TrackConfirmAction.action?tLabels=XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
As far as customer service ending chats on you, that is definitely out of the norm for how we operate. It appeared you had 3 chats and in one of them the agent either disconnected or simply left. I am dealing with the agent personally to let them know this is unacceptable.
Lastly, I am shipping you a box on the house in February as requested and as a token of apology.
Let me know should you need any further help.
-***
CEO
(The consumer indicated he/she DID NOT accept the response from the business.)
I greatly appreciate the free box being shipped out, I truly do. But wanted to clarify that I did not receive a full refund on anything. I wasn't offered an $8 refund, I was told I was given $5 by the previous chat agent and $10 by the current one, and there was $8 left which the agent claimed was for the cost of the box (which was never refunded to me). I have my bank statement refunds to show the $8 was never refunded. The refund in December was due to an issue with a subscription misunderstanding and was refunded, without a box being sent. So it was more like it was voided, and not refunded. I still paid for a whole box, in which I was promised replacements for, and it took over a month to receive. That was the box I was asking for a refund on. I called USPS and all it took was filing a missing mail form to find the said box... It did arrive February 1st, and it contained a toy she broke in less than a minute and a second turkey toy (they explicitly asked what box I was given when I was chatting with the agent on Facebook messenger about a replacement, so I find it odd that they would send a duplicate toy, especially since it isn't just a chew toy which she could use an endless amount of, it is a toy you fill with treats and she can't possibly use more than one of those). I had more than one agent leave the chat in the middle of speaking with me, and would be happy to send those screenshots in for you to look at. I'm just appalled by how this all went down. Shipping mistakes happen, but it shouldn't take a month to receive products, I shouldn't have to beg or continuously write in for answers or help, and a solution or offer should have been proposed way before this all went down. I even had an agent go as far as to email me randomly to tell me I wasn't even supposed to be offered a replacement, as if that issue is on me (I don't control what agents can or cannot offer, and it's not on me if an agent offers something they shouldn't do or can't do) or makes it okay that a month of my time was wasted. I had an agent refuse to ship out a replacement because she said it wouldn't get to me anyway. I had emails and messages go unanswered for weeks. It is extremely hard to be calm and patient when agents are leaving our chats, no one can answer my questions or get back to me, and the packages keep getting lost. I tried to ask for someone higher up to contact me and not once did anyone do it. Overall, this was just a really upsetting situation.
Hi there - I understand you are frustrated and I just want to clear things up to help resolve this dispute with the Revdex.com.
Firstly, do know that you were refunded in full of both your charges. It can take up to 5-10 business days for your bank's back end to receive the refund. If it was not received already I would expect it very soon. It was indeed refunded and below are the trace details you can provide your bank to ensure it is refunded:
ARN XXXXXXXXXXXXXXXXXXXXXXX
STAN XXXXXX
I've also attached a screenshot showing the refund chain as in the previous request.
As for your frustrations regarding shipping, I understand and thus we are sending you a free box per your request. That will be received soon and is already shipped, you can track it here: http://shipment.co/tracking/2402/XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
As for customer service, you spoke with several of our managers who tried to resolve your situation. In one, single instance did the agent get disconnected with you. It was Jacky who is one of our customer service team leads and does not simply leave chats. She has over 12,000 tickets solved and a 99% satisfaction rate in the handling of her tickets. She claimed to have been disconnected. A few minutes later you were connected with Abbey who then continued your chat. I have attached a screenshot. Nonetheless, I do fully understand that is a frustrating experience and apologize for that. We keep a full record of every single customer service ticket sent and monitor them closely.
As a result of all this, we have done what you have requested for resolution in the dispute.
Refunded 2 payments in full, and shipped out a free box (which already shipped) in February - and ensured you received all replacements requested (which you did).
Thank you
(The consumer indicated he/she DID NOT accept the response from the business.)
You are doing the exact same thing your agents were doing (which is ignoring my concerns and ignoring what I have to say) and that's a shame because I was considering trying Bullymake again after your initial response and offer. However, now, I will never have anything to do with Bullymake. I have done all I can to explain the issue so you can understand and you are choosing not to. All of this is easy to look up and verify, and yet the CEO of the company isn't even doing that before responding to my complaint. Abbey did not assist me, she left the chat as soon as it began. I will attach the screenshots; I have also tagged Bullymake in this on facebook so someone has seen this, since you don't believe me. I will be adding these new chats to it too, so people are aware this is how you handle serious situations. I don't care what her rating is, I care about my experience and how I was treated not only by the agents, but now by the CEO... These issues were too frequent for it to be a computer error. I would love to see what you have to say about the screenshots. Notice the "Jacky left chat", then "Abbey joined chat, Abbey left chat", and the facebook message that never was answered leading me to have to go elsewhere.
Again, the December box was refunded because of a subscription issue. I didn't get the box. I didn't get anything out of it. The box hadn't shipped yet and my mom had signed my dog up for the box thinking your one month option was one single month, so when I was billed again, I was confused. That solves the $34 issue....
The box I was given replacements for was purchased in November for a Christmas gift to my dog and I was offered replacements because the treats in the box were ones she couldn't eat due to allergies. Again all of this information is available. I even corrected that issue once I learned that even your allergy option wasn't suitable for my dog, by ordering the toy only box the next time I ordered a box, in January. I never got a refund for that box, which for the thousandth time is the box I was asking for a refund on. Which I did not receive, so no I have not received two full refunds and everything I requested from Bullymake.
The only email I have regarding the newest refund shows this: leaving an $8 amount. I also don't appreciate the attitude at the end saying "and ensured you received all replacements (which you did)".... you mean after one month, multiple emails, facebook messages, and website chats, with agents who were rude and left my emails/messages unanswered or just left, and I received a duplicate toy which doesn't make any sense and is not helpful whatsoever as a replacement (not to mention one she destroyed in seconds)?? Yes, very helpful and ensuring. We waited a month for that? Do you think that's helpful or good customer service? And to use the words ensured?? Ensured would have been delivering it the first or even second time it was shipped, and without me having to yell at customer service agents to get something done. I should have been contacted by Bullymake to address the issue and find a solution way before this Revdex.com complaint. Because again, the package was found due to me filing a missing package request. What did your shipping team do to help find it? Your comment is acting as if I got so much from this after a month of fighting for it, and then not even receiving a worthwhile product. I am appalled.
Good customer service is going above and beyond to make these situations right when things go wrong, instead of leaving me to deal with the mess and feel helpless since I couldn't get answers or a solution. Good customer service is reading through notes and emails to gather correct information before responding to customers who feel betrayed by your company. Good customer service is answering emails and messages, or forwarding them to someone who can. And good customer service is not arguing with me, or insinuating that I am lying about my experience with your agents, especially because I have valid documentation that I offered to submit to you before this (and you decided to instead argue and tell me how amazing she is). I couldn't believe this happened but now I understand what kind of company Bullymake is and I am even more disappointed.
Toys are poor quality, would not work with me to cancel my subscription. They just want to send me more toys, but I do not need more of something that is bad. I'm left paying for a year of toys and throwing them away. I don't even feel comfortable donating them to the shelter because they are torn apart so easy.
Great toys for my little chew monster. Toys get a little repetitive in the toys only plan. Overall pup really enjoy the boxes. Toys definitely last longer than those in the Super Chewer boxes.
So far so good. Responsive customer service, good quality toys and treats.
Looked all over (in stores and online) for tough, less destructible toys. We found them... Bullymake is our 'go to' source from now on.
Our pups love the chews they received from Bullymake! Our German shorthair chews threw everything in minutes. It's been 2 days now and all three are still intact ð???
What a great deal for 3 bags of treats and 2 toys that can be interchangeable between different types of materials. My pup personally loves the ballistic and rope toys. Great to look forward to each month!
First box and my 3 dogs are in ð???!!! They love the treats and 2 of the toys we got you can put treats inside. Keeps the puppy busy for hours!
Love Bullymake, and so does our fur baby. Normally toys last him anywhere from 10 minutes to 3 days. Bullymake toys last AT LEAST 3 months! He used to destroy our walls as well, but not since we started getting Bullymake toys. He's no longer looking around the house for hard things to chew on, he has then with Bullymake. â?¥ï¸