BuySeasons, Inc.

Review: I placed an order two weeks before Halloween. I paid it with in full with my credit card. I was supposed to receive my package for Halloween. I didn't receive my package because it was lost in transit. I contacted them and they told me that it takes 2-3 bussiness day for a process to get fully refund. Right now it been 4 bussiness days and I didn't get any answer if I'm going to be refund or not. I want my full refund. What can I do?Desired Settlement: I would like to have my money back, it's not my fault that it got lost. I had to buy other costumes for Halloween.

Business

Response:

We apologize that you did not receive your order for Halloween. We have credited you in full and completed the trace information. If/when you place another order with us we are offering you a 40% discount on an order of up to $100.00.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I ordered a costume online from costumeexpress.com on Oct 8th. The order form at the time indicated it would be shipped out the same day. When the order was still listed as "processing" on Oct 14th, I called and spoke to a customer service representative. I told him I wished to cancel the order as it would not reach me for when I needed it. He told me he had forwarded my request to a manager, and it would be cancelled.

On Oct 15th, I received a notice indicating the items had been shipped out. Since this company has twice told me false information, I no longer trust them. I wish the order to be cancelled and a refund to be applied to my credit card.Desired Settlement: I wish the order to be cancelled and a refund to be applied to my credit card.

Business

Response:

Tell us why here...We apologize for not being able to stop the order from shipping. The cusotmter was credited full on 10/16/15 through her Paypal account

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Tha k you for your help with this case. After I informed the company that Revdex.com was now involved, I did receive a full refund. I am now dealing again with the company to find out what to do with the unwanted items but will handle that myself.

Regards,

Review: I ordered a costume with accessory for my nephew to have in time for Halloween. The only item that had arrived is the accessory. I called and called and received no answer. I went to their social media page to send a private message and no answer. I am looking for a return for my money back but they have not responded back to my message and will not answer phone calls during any business hour. They have taken me for my money and time. All I received is an accessory with no resolution to the issue.Desired Settlement: I would like a refund of my order ($51.37).

Business

Response:

We apologize for the missing costume. We did get the customer's PM on FB and did respond to her request. She has been credited in full $51.37 on 10/28/2015

I ordered a Halloween costume for my son through Amazon.com Marketplace but when the costume arrived, I was sent the wrong item. I called Buycostumes.com customer service and was told the item I wanted was no longer available and hasn't been for weeks and I could ship the item back. I followed suit and sent the item back to get a FULL refund. However, I was only refunded the amount of the item not the cost of the shipping. Basically, this business is a scam. They will purposefully send the wrong items to consumers, charge their credit card and not refund shipping. NEVER DO BUSINESS WITH THIS COMPANY. I contacted Amazon and filed a claim and was given a gift card for the amount of shipping.

Review: I ordered a costume in my daughters size, which is 12-14. When the costume came in it was not the right size, the costume that was sent was size 4-6. I then called the Customer Service line, they agree to refund the money, then proceed to tell me to return by just bringing the parcel to the post office (im in Canada by the way). so I go to the post office and they tell me I would have to pay for the shipping back. I then call back at which point I was told that I infact I am not getting my shipping costs back from them sending me the wrong size and I am now going to have to pay for them to get the costume back to them as well. Then to top it all off I checked the refund email that was sent to my email they only refunded the costume, not all the other stuff that was in the same order, what is the point in having the accessories for a costume that is 10 sizes too small. Very Very un-happy with the customer service, and every singal customer service person that I talked to was talking to me like they wanted me off the phone. NEVER NEVER AGAIN will these guys be getting any kind of service from my self.Desired Settlement: it is only right that the company have to pay for the shipping costs of both sending and receiving of the product when the problem was not the customers fault. If they would have sent the right size in the first place there would be no additional coast to anyone.

Business

Response:

We deeply regret the inconvenience Ms. [redacted] suffered do to our shipping her the incorrect size. We take every service failure seriously, which is what has allowed us to maintain a A+ rating with the Revdex.com and earn [redacted]'s Circle of Excellence Award for outstanding service each of the past 3 years. We are also investing heavily in a new Warehouse Management System that will utilize automated tools to prevent incorrect products being shipped. That enhancement will be complete by January of 2015 and holds the promise of insuring 99.9%+ accuracy. [redacted], a Supervisor on our Customer Service Team has been working directly with Ms. [redacted]. He has credited her order in full and requested a check for $21 to cover the cost of her return shipping. I have verified with our Assistant Controller that the check will be mailed on Friday 10/24. We appreciate Ms. [redacted]'s willingness to work with us on a resolution and her patience.[redacted]

Review: - Order was placed on 10/24/15 with premium shipping and a GUARANTEE of delivery on 10/28 (http://www.costumeexpress.com/info/15)

- Order number [redacted]

- Early 10/28/15 we noticed the order has not yet shipped (via the order status section of the website).

- Call customer service at ###-###-#### around 9:30 AM EST and sat and listened to hold music for 20 minutes. Was never connected to an agent.

- Attempted live chat on the website, same result, no response

- Email received around 2PM EST 10/28/15 that our order has been adjusted due to an inventory issue only part of our order will be shipping

We needed the ENTIRE order TODAY 10/28/15 when it was GUARANTEED to be received. After no answer from Costume Express customer service we feel scammed.Desired Settlement: We would like to CANCEL the ENTIRE order and receive a refund of our entire payment of $91.95.

Business

Response:

We do apologize, there was an inventory issue with one of the costumes on the order, that costumes was credited. The remainder of the order did already ship so I cannot stop it from being delivered. We have credited the customer in full and they do not need to return the costumes that were shipped.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

I placed an costume order in August due to my children wanting to have a matching theme with several of their cousins. I planned ahead and pre-ordered from Costume Express. I received several emails since then saying, estimated delivery sept. 20th, then Oct. 4th, then Oct. 14th and then the last one was for Yesterday, Oct. 26th. I called today (also called early October, with a 30 minute wait and was assured it was coming) and was put on hold twice both for almost 40 minutes. Once a costumer service rep answered, they couldn't give me an explanation, their manager was busy with other costumers, and they said all I could do was pick a different costume and it would be shipped for free.
I am very adament about only writing positive reviews because I think it is important to praise hard work and great companies, but I was patient for three months and felt very taken advantage of by this company. I will never recommend them to friends or family, just hoping my review helps them improve their quality of communication and costumer support.

Review: Placed order, they took my money, paid extra for 10/27 delivery. It never showed. Tried contacting customer service, combined time of over 12 hrs on hold and never one time did anyone answer. Tried 4 times through email and nothing. Now on 10/29 I get an email that says they are shipping it today. To late my sons party is 10/30, I need to go buy one. This company should not be able to treat PAYING customers like this, and should definitely not be endorsed by the Revdex.com... I have lost alot of faith in the Revdex.com now knowing that businesses like this can fly your emblem on there website....Desired Settlement: I want my money back and someone should really look in to this Establishment. Why don't you folks try to call the customer service number and see how you make out?????

Business

Response:

We do apologize for the late shipment, the order was shipped and delivered this morning. We have credited the customer in full for the inconvenience. Again we apologize.

Do not order from this company ! Ordered two costumes was told in email since I paid expitited shipping they would deliver by Oct 16th never received...Can't get thru to the company.....DO NOT ORDER FROM THIS COMPANY!!!!

Review: I am wanting to cancel my order placed with this company. I am unable to speak with anyone regarding this issue. Your website states the scheduled times someone would be available. I have called numerous times morning and evening to all 3 numbers listed and was disconnected after 20-30 minutes from your company. Also this website is very misleading regarding scheduled times your items will be back in stock. I am reporting this complaint due to false advertising and inadequate customer service. Not a valid company.Desired Settlement: Cancel my order and do not charge my account.

Business

Response:

We apologize for the confusion in regard to Presell orders. The in-stock dates are estimated and this is explained in the order conformation sent to the customer. The following is stated on the Presell order link on the order conformation " The Estimated In-Stock Date listed on the product detail page is only an approximate date and is not guaranteed. Products may occasionally become available earlier or later than the posted date." Also the customer's credit card is not charged until the Presell order is shipped so this customer has not been charged for the order. As requested we have cancelled the order.

Review: Placed an order on 10/4 with a "guaranteed" deliver for 10/12/15. as of 10/16/15 item still has not arrived. I have called three times and sent four e-mails with only one response and no explanation as to why item (which apparently is "in stock") has not been sent.

Initially they offered to refund the shipping charge and now I have asked for full refund. I have no confirmation of refund however and still no explanation as to why they did not fulfill order.Desired Settlement: Full refund and/or overnight delivery of item

Business

Response:

Tell us why here...We apologize for not meeting the customer's expectations. The order shipment was delayed due to an inventory issue and per the customer request was cancelled. We had originally credited shipping $4.99 on 10/14/15. When the customer decided it was best to cancel the order the customer was credited the balance on the order $48.45 on 10/17/15. Total credit $53.44.

Review: I ordered on the 18th of February some birthday supplies for my sons 1st birthday on March 1. I had a guaranteed delivery date of Feb. 26th and upon the date approaching and still no delivery email sent, I emailed. Two days later I got a response saying that they were working on shipping it out, and due to some warehouse change, it had not been sent. The customer service rep stated and promised it would be shipping and sent UPS to arrive on the 26th of Feb. Her name was [redacted]. Well, the 26th came and passed, and it is now the 2nd of March, past my sons party, and I have yet to receive an email or phone call. I have send many Facebook messages, and emails, and I was on hold, and left my number for them to call when it was my turn with someone to talk to, and 5 hours later have not received a call or an email. [redacted] did say she could give me 1/2 back of a refund, when I had requested that they cancel the order. She insisted they could not do that and thus all she could do was the credit. I am very disappointed in such a horrible company with such potential. The order number was [redacted], in case you should need it.Desired Settlement: I would like a full refund, the order cancelled, and an apology. First birthdays are a big deal for a lot of moms, and an apology would go a long way. Luckily, it was just plates, straws and napkins.

Business

Response:

We truly

apologize for the unacceptable delay in shipping Ms. [redacted]'s order. We know

our customers are all ordering for special events, and as Ms. [redacted] points out

we failed her on her child's first birthday. We are undergoing the implementation

of a new Warehouse Management System, and unfortunately despite thousands of

tests before the implementation, we have been working through some challenges

since going live. We are making great progress and expect to be back to

meeting/exceeding all of our customers’ expectations by the end of this week.

However, that does not change the fact that Ms. [redacted] did not have the

products she needed for this party and we cannot apologize enough for that

failure.

First, I'm an experienced online shopper. And, this was BY FAR the WORST experience I've ever had. I placed an order for a costume on 10/25 and was guaranteed delivery by October 30th. However, tonight (10/30/15), via a Live Chat session, I found out that my order was never even shipped!!!!!!!!!! So, my 12 year old son now has no costume for Halloween tomorrow. How does a business get away with a "Guaranteed Delivery" which is written in my confirmation email and all over the website...then...not deliver?????
And, on the Live Chat, the person wasn't even authorized to cancel the order, since we won't have it for Halloween, and I'll have to wait until MONDAY to get it cancelled. I get no cancellation number or confirmation...just the Live Chat person's word that he'll send a note to the Cancellation team.
The more I deal with this business, the more I'm thinking it could be a scam. But, in the meantime, don't waste your time or money! Go somewhere else to purchase your costumes....like AMAZON.com. I've never had a problem with them.

Review: I have purchased items from BuyCostumes.com many, many times in the past. However, I will not be back after my experience this year.

I placed my order on 9/8/15 and was informed that my daughters costume was a pre-order item and would be shipped on 9/29/15. Having

ordered pre-order items before I did not think much of it. The week of 9/29/15 I received another email stating that the ship date was

delayed until 10/6/15. In hind sight at this point I should have started looking for her costume in the store and cancelled my online order.

The week of 10/6/15 I received another e-mail stating that her costume would not be available for shipment until 10/24/15.

Since we had a Halloween party that weekend I called customer service to inquire as to what was going on with my order and waited on

hold for 45 minutes. The representative I spoke with was not helpful. She stated that they were waiting on inventory from the manufacturer

and that UPS does not pickup on weekends so my order would be shipped on 10/26/15 for delivery on 10/28/15. There was nothing she could do.

When I did not receive an shipment confirmation e-mail with UPS tracking number on 10/26/15 I called again. This representative told me that

my order was ready to ship they were just waiting for UPS to pickup and I should still receive by 10/28/15. The next day I still had not received a

shipment confirmation e-mail so my husband called again. This time after waiting on hold for 55 minutes he asked to speak to a supervisor.

He offered to drive to New Berlin, WI to the distribution warehouse and pick up her costume himself. He was promptly told that he would not be

able to do so. After venting his frustration at the supervisor she called the distribution warehouse manager and he told her he would personally

go get the costume and send it out UPS himself and we would receive it in the AM delivery on 10/29/15. On 10/28/15 I received an e-mail

stating due to low stock I was being reimbursed for the item that was no longer available. First of all why was I being reimbursed when their

order confirmation clearly states that your credit card will not be charged until items are shipped. I checked my credit card statement and on

9/25/15 I was charged for my order that was never shipped or received. When I went to their website to review my order status, I noticed

that her costume had been removed from my order. Furious I waited on hold for another 50 minutes to speak to another supervisor who

basically told me that I was out of luck. Venting my frustration and questioning how when I ordered my costume almost 2 months there was not

one in their warehouse with my name on it? You should be guaranteed your order based on order date. Pre-ordering should give you priority

over those who ordered recently. When I questioned him about what the lady supervisor had told us yesterday he just apologized

and said that was nothing he could do and that things happen. After being hung up on by the supervisor I started seaching the internet praying

I would find her costume in stock somewhere. By a stroke of luck I ran across the Costume Super Center website. Not only was her costume

in stock but I would still be able to get it by Halloween with expedited shipping. I think BuyCostumes.com should reimburse for the expedited

shipping of $24.99 since it was their fault. I know they wont because that is just the type of company they are. Still waiting for a refund. I will

never buy from BuyCostumes.com again and will make sure to tell everyone about my horrible experience.Desired Settlement: I would like to be reimbursed for my order. I also would like to be reimbursed for the additional $24.99 that I had to pay another company to get my daughters costume by Halloween.

Business

Response:

We apologize for the inconvenience the customer had with her order. We do see that the customer did contact us with their concerns. We did not intentionally give them misleading information, the CSRs were giving them the best information that we had available at that time. We did credit the customer in full for the order that was ultimately cancelled and have emailed a receipt of that credit. We also recommend the customer place a separate order so we could ship the other costumes that we did have so she would get them the rest of their order. We did ship order ending in 0075, and for her inconvenience credited that order in full, a $34.96 which should compensate the extra shipping she had to pay to get her daughter's costume.

I paid for express shipping, the goods didn't even ship until after the expected delivery date! I spent 44 minutes on the phone only for them to offer to refund my shipping. Package arrives 4 days late, hours before the party, only to find that one of the three costumes ordered did not ship! I called AGAIN after this delivery and they said they hadn't shipped the third costume because it was out of stock. If they had told me, I could have gone out and bought another costume!!!! In ten years, I have not experienced a retailer who is even nearly as BAD as Buy Costumes!! They deserve to go out of business. Please DO NOT buy from them.

I placed an order with costume express oct 7 I was guaranteed deliver by the 17th. I didnt recieve I called the company they told me I would recieve it by the 19th didnt recieve it then I was told I would recieve it by the 23 didnt recive it I contacted the comoany again and they said they couldnt complete the orderr that I would recieve a full refund. it clearly states on the website that they dont charge your credit card till your order ships. now not only do I have no costumes now I have to wait for my money. and still try to find my childer the costumes that they wanted

I have purchased items from BuyCostumes.com many, many times in the past. However, I will not be back after my experience this year. I placed my order on 10/9/15 with guaranteed delivery by 10/16/15 via economy shipping. My credit card was charged on 10/13/15 for the full amount of the purchase.
The package did not arrive as promised so I tried calling the 1-800 number provided to inquire about delivery on 10/19. I was greeted with hold music and an intermittent a recording advising of shipping delays. The recording further advised that all orders placed before 10/16/15 would be shipped by 10/22 for arrival by 10/23. Not ideal for a party on 10/24/15, but I had never had a problem with this business so fine. (A cancellation option was also offered, but it required leaving a message, which seemed a bit shady) No one ever answered the phone so I finally submitted an inquiry via the web asking for more information. I did not receive a response until 10/21 at which time the rep indicated that he would contact the warehouse and get my order shipped as soon as possible, but definitely before my party on 10/24. I expressed my frustration and disappointment and he noted that my original shipping cost ($4.99) would be refunded.
On 10/22, the status of my package still had not changed so I attempted calling again. Each time I received the same recording and eventually had to hang up before anyone answered. Finally, when I had time to wait, I called again. After approx. 20 minutes on hold, a rep finally answered. She did refund my $4.99 (which I expected to have already happened based upon previous conversations), but was otherwise of no help. She expressed zero appreciation for my predicament, was unable to disclose why there was such a shipping backlog, and could not advise as to whether Saturday delivery was an available option (because ... speaking to her at 7pm EST ... my assumption was that they had missed the UPS/FedEx cutoff for the evening).
It is now Friday, 10/23. My order still views as "processing" and I have given up hope of getting my costume on time. I will pursue a full refund, but the irreparable damage is that I relied upon their assurances of on-time delivery and no longer have time to find a costume for my party tomorrow. I will never again shop here and I will advise everyone within my network to do the same. Avoid at all costs.

Horrible. I will never order from this company again. I ordered a Halloween costume on 10/20/2015 for my 1 year old son. I paid the extra for the express shipping, as I needed this costume by 10/24/2015. I was guaranteed that this would be delivered to my house by 10/22/2015. I called the customer service on 10/22/215 (the day that I was supposed to receive it!) because I didn't receive an email containing the tracking information. The customer service person that I spoke with said that UPS had picked up the package that day and I wouldn't get tracking information until they scanned the package in. I didn't receive an email at all on 10/22. I called on 10/23/2015 and spoke with another customer service person about why I have not received any information on this package yet. She told me that this is still in the warehouse being processed and I should receive it before Halloween and that they were going to refund me the express shipping cost. NOT GOOD ENOUGH! I was GUARANTEED to have this arrive on 10/22/2015. I was lied to about that, as well as from your customer service workers. I was told one day that UPS picked the package up, and the next day I was told that it is still sitting in the warehouse. This company is a joke.

Buyer beware, especially if you need your stuff on time. They installed a shipping system that caused a delay to our guaranteed Thursday delivery for party supplies we needed that Saturday. This was ordering 2 weeks in advance. I called asking them to get someone at the warehouse to find my package and overnight it to me. "sorry we can't do that"
If you screw up an IT install it shouldn't be your customer's problem and you should make it right. No one I spoke with through three levels would help me. Seriously, just go to the warehouse, find my package, drive to UPS and ship the thing overnight, take the hit.

Review: repeated attempts to be removed from their mailing list have gone ignored as we continue to receive their junk mail.Desired Settlement: I would like our contact info removed from their database to stop the junk mailings.

the [redacted] family

99 columbus ave

closter, nj 07624

Business

Response:

The email pasted below is from our [redacted], confirming that the [redacted] family has been removed form our mailing lists and their address suppressed so that there should be absolutely no way that any further physical mail will be sent to them. It also notes that we have attempted to suppress any email address we might have for them as well:

Hi, team. [redacted] added this customer (both [redacted] and [redacted])

to the do not mail file manually, so neither person in the household should

receive any more physical mail from us. We subsequently discovered today

that the CE unsubscribe form function is not working. A bug has already

been submitted to fix this functionality In the meantime, any do not mail requests can got to [redacted] and she’ll make sure they are added to our do not mail file.[redacted] has also unsubscribed the customer from ** emails—that was

the only email list where we found this last name.Thanks, everyone.