BuySeasons, Inc.

Review: Order delivery guaranteed by a certain date, day after it was meant to be delivered still no contact from seller. Phone number provided gave a message and then disconnected call. No response to email inquiry. Livechat agent gave only option being refund, after a few days processing.Desired Settlement: Deliver order before 10/30 so it can be used for the event, refund shipping.

Business

Response:

Tell us why here...We apologize for the inconvenience but the order had to be canceled due to an inventory issue. The customer was credited in full and an email with this information was sent to the customer.

Business

Response:

We apologize for the inconvenience, there was an inventory issue with this costume. We were not able to fulfill the order so did credit the customer in full. It was not what we anticipated and or intended but we were not able to send the costume because it was not available. We would be happy to give the customer a 40% discount and free standard shipping if/when he would like to place an order for a pet costume in the future. These notes will be entered on the order that was cancelled.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I ordered from this company on 9/13/15. I was charged for merchandise on 9/28/15. I have not been shipped anything. I keep receiving emails saying my item has been delayed. I called to cancel and asked for a refund, they said I was not charged. My bank statement shows a charge so I called back and they said they could not do the refund until the items was canceled. I explained that I was canceling it now and they said they would try their best to do a refund but could not give me any confirmation of the above. I need a refund of $38.99 for merchandise never received.Desired Settlement: Refund for merchandise never received in the amount of $38.99

Business

Response:

Tell us why here...We apologize for the tardiness of the credit. We had requested the credit on 10-19-15 but it failed through our automated system. We did complete the credit today and emailed a receipt of the credit to the customer.

Business

Response:

Tell us why here...We have emailed the credit receipts to the customer. We applied the shipping credit of $5.00 on 10/7/2015, the credit for the costume $33.99 was applied 10/23/2015. Once we process the credit the funds are returned to bank/credit card company, and we cannot control how long they hold the funds. The financial institution will normally release the funds with 24-48 hours, but we no longer have this customer's funds.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

They finally sent in a credit on 10/27. I am satisfied that the return was made. I will however never do business with this company again and after more research I have seen many other customers with the same and multiple other issues with this company. Buyer beware.

Regards,

Review: I ordered two costumes on 10/14 with express shipping to receive within a week as advertised.

Have not received the merchandise as of 10/27. They had on the website that they were backlogged and orders placed on the date I did would be delivered by 10/21. It wasn't delivered. They would not answer the phone.

I finally got a hold of someone via live chat who said that they would put a rush on my order for delivery, but wouldn't guarantee deliver before Halloween.

They are still advertising on the website that you can get your costume before Halloween if you order today (10/27)Desired Settlement: I want a full refund and a $50.00 credit, if they are still going to be in business, which I doubt.

They need to quit taking people's money and guaranteeing shipment by 10/30.

Business

Response:

We apologize for the inconvenience, the order did not ship on time. Because we can not get the entire order to you in time for Halloween you have been refunded in full. We are not able to refund more than the cost of the order, but if the customer would like to place a future order with us we will offer 50% off of up to a $200.00 (before discount) order. This will be noted on the order ending in [redacted]. We have had some late deliveries this Halloween season, but the vast majority of orders are delivered on or before the promise date.

Consumer

Response: