BuySeasons, Inc.

Review: Ordered some items for my son birthday in February 20, express delivery Guaranteed for February 25, his birthday was March 2nd. Call Wednesday February 25 after not receiving my order, I was told thy could not ship my order buy that the they GUARANTEED it will be there not later than Friday, overnight delivery. Call Thursday, order wasn't ship, got my $18.99 express delivery refunded, but still was guaranteed delivery not later than Saturday. After 9 calls, they finally allowed me to speak with a Supervisor, [redacted], who was very nice and professional, he empathize with me when I told him my son was autistic and doesn't deal good with changes. He was nice enough to explain to me that they had a system upgrade and orders got messed up. He offered me my money back, but say that as a courtesy he was gonna still ship my items and send me a extra gift for my son. I got an email stating that I was gonna get $38.80 back, but instead I got $26.80 (a total of $45.79 including shipping, no $57.79 that I paid). I am still missing the $12.00 I paid by credit card, no pay pal, to expedited my order. Also, my order was canceled and not shipped as promise. To be fair, after 10 years ordering from them, this is the first time they fail me. I wish they communicate in a better way with customer in a better way, if I knew about the problem, I would have get my stuff from some place else to guaranteed my son getting it on time. But I was lied several times.Desired Settlement: I want my missing $12.00 back and what [redacted] promised me, my order free of charge as a courtesy, because they didn't tell me whats was going on with my order until it was too late for me to get it form some place else and because they keep making promises to keep me from cancelling my order.

Business

Response:

We apologize for the inconvenience we caused he customer. The $12.00 shipping upgrade was credited on 2/27/15. We are also sending a replacement order as promised to the customer, order # [redacted]

Business

Response:

We apologize. We originally did not realize that the shipping upgrade was paid for on a credit card. We had sent the entire credit to [redacted], but they rejected the $12 as over the total amount the customer had paid. The $12 was credited 4/2/15 to complete the credit.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I ordered a costume for my 2 year old son. I paid to have the order shipped by 10/22 and the company "Guaranteed" shipment by this date. When it did not arrive I called and was told that they were overwhelmed with the response from a sale. I was told I would receive it Saturday the 24th...still nothing on Tuesday 10/27 I called and was once again assured I would receive it but on the 28th now. Today is the 28th and I received an email that due to inventory issues my order was cancelled!!!!!!!!!!! Now I am scrambling to get a costume for my 2 year old who has a party at school tomorrow and Halloween on Saturday! Terrible business to deal with and I hope to make sure that everyone knows it!!!!!!!!!!!!!!!!!!!

I ordered a costume and accessories from BuyCostumes.com, on 10/19/15. My item was to be recieved on 10/26. The company didn't ship it until the 26th. I was on hold for over an hour waiting for someone to answer. When I recieved my package today, half of my order was missing. I was told that the item was no longer available. No one said anything to me yesterday about the item being out of stock. Terrible customer service. The excuse they gave was they did not expect the volume of orders. it's almost Halloween and they sell costumes, totally unacceptable

Review: BuyCostumes.com shipped one of four items I paid for (order #[redacted], on Oct. 20, 2015), which was a Halloween costume purchase and has yet to send me a refund or explanation.

On October 20th, I received an order confirmation that my package would arrive 3 days prior to Halloween (Oct 28th). I became concerned when my order had not yet shipped as of Oct. 24th. I attempted to contact Buy Costumes via phone and e-mail. No one answered any of their phone lines (10-15 calls made up until Oct. 26th. I was placed in a "hold' queue each time with no answer). No one responded to multiple e-mails (I received my first e-mail on Oct. 28th). No one answered the "Live Chat" feature on their website.

On October 26th I received a shipping confirmation from BuyCosutmes (UPS tracking # [redacted]), indicating all four of my items had shipped and would arrive on Oct. 28th. However, on Oct. 28th, I received an e-mail response from an "Ashlee Sheets", an apparent "BuySeasons" employee. She advised the main part of the costume I purchased was out of stock, a fact that was not posted on their website or made known to me prior to this juncture (so that I could buy a costume online in time for Halloween). Further, she did not advise two more items in my order were not shipped at all, which is a fact I learned when my package arrived later that day, with only one of the four items included. This one item, a Captain America shield, was completely useless without the costume.

I sent Ashlee multiple e-mail responses advising I received no other items and desired a refund. There has been no acknowledgement from her, other than she sent an e-mail which claims a refund was processed for only one of the items not sent to me (the main part of the costume). I have not received the credit for that refund as of today.

Until today, I have been unable to contact customer service a single time using their phone lines (after at least 20 more attempts since October 28th). I was placed on hold during my first call and then hung up on after a lengthy wait. I called back and wasted another 20-30 minutes and was told I would receive a refund for the rest of my order and an e-mail confirming this would be sent to me. It has been two hours since my call, and I have not received any confirmation of a refund.Desired Settlement: I am concerned this company is illegitimate at best and fraudulent at worst. I'm sure I'm not the only "customer" this has happened to. I want a full refund credit for my order and an explanation as to how this happened. I would also suggest the Revdex.com investigate this company in order to ascertain whether this issue of order fulfillment is extensive, especially pertaining to this Halloween season. I can't be the only customer who's calls and e-mails were ignored for such an extensive length of time.

Thank you.

Business

Response:

We do apologize for all the trouble with this order. The customer is correct that there were inventory issues with the order. We have credited the customer in full for the order and they can keep/donate he shield they received.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I hope in the future, Buy Seasons does not make a habit of waiting for Revdex.com complaints before they address there apparent inability to fulfill their commitments. I find their message disingenuous at best-this issue has less to do with inventory problems and everything to do with falsely representing my entire order was sent. And then doing nothing about it until a Revdex.com complaint was filed. I hope the Revdex.com takes a hard look at how many Buy Seasons customers this happened to and considers reducing their business rating so that other people do not fall victim to a morally compromised company.

Regards,

Review: I originally ordered 8 items, with guaranteed delivery by 10/28. On 10/29 my order arrived and status changed online to order complete BUT the shipment only contained 1 of the 8 items. I emailed and waited 24 hours, then thought callinv might help resolve the issue more quickly. I waited on hold for a half hour and then was told that most of what I ordered was out of stock - a credit was supposed to appear on my credit card within 5 days for the items I had not received. The rest was to be reordered and shipped. Then I received emails that the reirdered items were out of stock, with just one item remaining. I tried to call but couldn't get through, so I responded to the email listed for complaints/concerns. I wanted to cancel the one remaining item and be refunded the original amount, plus shipping,(minus the cost of the 1item I actually received). I wanted the shipping price back as well since I would never have paid 6.99 shipping for one small 2.50 item...I was only willing to pay that amount because I thought the order overall was a good deal. Now it has been 11 days since I was promised the original credit for the out of stock items, and no credit has been received. I have not gotten a reply to my now 3 emails, and also tried to call again, only to hear a message about it not being normal business hours, even though it is within the hours they state on the message. They took my $20, ruined my three year olds birthday party, and won't even responx to my multiple attempts to contact them.Desired Settlement: I want a full refund, including shipping, of the original order, order #297365050

Business

Response:

We do apologize for the trouble with your order. The items purchased we all on clearance and there were some issues with inventory on these products. We would not want you to pay for shipping or for the 1 item you received because we know you would not have ordered a single item and paid that in shipping. We have credited the order in full and apologize for the trouble.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Order places on 10/18 with a guaranteed delivery date of 10/23. As of today, order still in "Processing Order' status. Payment was made/cleared with PayPal and they haven't delivered. Multiple emails sent went unanswered. Impossible to reach on 800#.Desired Settlement: Delivery of order by 10/30 or I want a full refund.

Business

Response:

We apologize for the inconvenience. We did complete the shipping refund due to late delivery and a 20% discount as promised. The order has shipped and will be delivered 10/30/20015

Business

Response:

We do apologize for the late delivery and did credit shipping plus an additional discount. Per the desired outcome from the original Revdex.com complaint the customer stated "Delivery of order by 10/30 or I want a full refund. The package was delivered on 10/30/15 @ 9:47 am, so we did fulfill the customer's desired outcome? We will credit the balance of the order for the customer and he does not have to return the costume, it is unfortunate that there was this misunderstanding of what would have really resolved this issue for the customer.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: In September I pre- ordered a costume, ordered another that was in stock & used a coupon code for a free Elsa costume. October 9 I was sent an email saying that there was a computer problem & I would not be getting my pre- order. The other 2 costumes were shipped & I was charged for my Free costume. I notified costume express, included my order showing the Elsa was Free, after 3 emails I finally got a response. I was told 3-5 business I should get a credit on my card for $9.17. This was October 13. October 15 I got an email saying I would be credited $4.50. I sent another email & I did get prompt reponse & apology saying the credit would be for $9.17. On October 22 there was no credit made to card & I have made them 4 times since Thursday & no response.Desired Settlement: I wish to receive a refund for the free Elsa costume of $9.17.

Business

Response:

We apologize for the tardiness of the credit. We had originally requested a partial refund of $4.50 and the remainder of $4.67 for a total of $9.17 for the costume. The credits failed through our automated system so I manually credited the customer $9.17 today and emailed a credit receipt to the customer.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Their website advertises "orders placed before 2:00PM (CDT) Monday-Friday are usually shipped the same day"

I placed my order a WEEK ago, and it is still "processing". I have sent 4 emails, been on their "live chat" 3 separate times and spent 30 minutes on hold with their customer service department just to be told its "processing". I placed this order with the guarantee of it arriving in Canada within 7-14 business days.

At this rate it will NOT be received by Halloween and my son will not get a costume. This is absolutely disgusting. I have never received such poor service from any online costume website. After spending almost $200 guaranteed I will NEVER use this site again, both for lying in regards to their shipping time and the worst customer service I have experienced in years.Desired Settlement: I want my order shipped off TODAY

Business

Response:

Tell us why here...We apologize if we did not meet your expectations in regard the customer service we provided. It is true that most orders placed before 2pm will ship the same day, the exception is during the Halloween season. During this time of year the orders may not ship same day but we will ship them with a ship method to meet delivery expectations. The order shipped and we upgraded the ship level, to make sure it was received on time. It was deliverd on 10/22/15 which is within the estimated delivery as stated by the customer.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased Halloween costumes for my children on 10/13/2015. When I placed my order I received an email that my shipment was guaranteed to be delivered on 10/21/2015. On 10/20/2015, I received an email from Bob Andree with BuySeasons stating that the Pink Princess Aria costume that I ordered was not able to be fulfilled. I contacted BuySeasons and they apologized, I was also informed that the remaining items I purchased would not be to my home until 10/23/2015. On 10/25/2015, I contacted BuySeasons because I still had not received my shipment. At that time I was told that the items would be shipped and I would receive them by Wednesday 10/28/2015, I was also told that I would get an additional 15% off of my order due to the inconvenience, this never happened. I checked the status of my order on 10/28/2015 and the order was still showing that it was processing. I contacted BuySeasons, after waiting 50 minutes they informed me that the Pink Princess Aria costume was not available and it was causing my order to be delayed. I advised the rep that I had received an email the week prior informing me of this and I was supposed to get a refund. The rep advised me that the refund was not processed and they would take care of the issue immediately. My order would ship on Wednesday 10/28/2015 and that they would guarantee the items at my home on 10/30/2015 or I had the option to cancel and make other costume arrangements. My kiddos were very excited about their costumes, so I agreed to let them send for 10/30/2015 delivery. Today 10/30/2015, I checked the status of my order and it's still showing processing. I contacted BuySeasons and waited on hold for 47 minutes to get a very rude representative who rudely told me that even though my order said it was processing, I would have to get my order and then would need to return all of the items. I was a bit miffed, they are now 9 days late on their shipment guarantee. When I questioned the rep, she got defensive and hung up on me.Desired Settlement: I would like all of my money back that BuySeason charged to my card. I purchased with them based on their guarantee and they are not upholding their side of things. I also do not want to get charged to return any items because they did not get the costumes to me in time for my children to actually wear them on Halloween. I would also like them to have to send apology letters out and update their website. Currently they are still guaranteeing costumes purchased today to be received by tomorrow. This is false advertisement as they have no intentions of fulfilling the orders on time.

Business

Response:

We due apologize for not fulfilling this customers order and expectations. We do show there was an inventory issue with 1 costume on her order. We were working to get the remained of the order shipped when the customer called to cancel the order. We understand she was getting anxious because the order had not already shipped. Her concerns have been forwarded and we have credited her in full for the order.

Consumer

Response:

Review: I placed an order for two halloween costumes on October 21, 2015. I paid the upgraded shipping charge to have guaranteed delivery for October 23, 2015. Received an email confirming my order with the note that said additional information would be sent out once the order had shipped. On Friday, I had seen no email so I went to the website to check my order status. According to the website my order was still in process, so I used the company's live chat to see what the issue was. I was told by the agent that my order would be shipping soon that my shipping charges would be waived and one day shipping would be used to get my order to me. Still no information about shipping, I tried to call customer service but could never get through. Tried the live chat but no agents were available. Sent email.Desired Settlement: I would like a full refund of my money.

Business

Response:

We apologize for the late delivery. The order has shipped and will be delivered today. We have also credited the customer in full so she can keep/donate the costumes when delivered.

Review: On October 21,2015 I placed an order for three items, according to their advertisement and all the items were in stock and I would receive them within 3 to 5 days. I never received any notification from costume express, only the order confirmation. I called them on 10/27/15, I was informed that my order had not shipped because one of the costumes was on back order. At that point I asked for my complete order to be cancelled and payment refunded the woman I spoke to said she would cancel and refund. This evening (10/28/15) costume express emailed me that they shipped one costume and will ship to other tomorrow. They are frauds and crooks, buyer beware. I do not know why they shipped something after I asked for it to be cancelled, they should not be in business and I want my full money refunded. I no longer want or need to costumes, they did not keep their delivery date agreement.Desired Settlement: I want a full refund, they breached their delivery date agreement. They never contacted me to inform me of the status of my order until I called and emailed them.

Business

Response:

We apologize that we did not meet the promise date on this order. We did not ship anything to this customer, originally there was a partial credit applied and since then the balance of the order was credited when cancelled per her request.

Review: On Sunday, October 11, 2015, I placed an online order with buycostumes.com (order # 295815455). I ordered expedited deliver, GUARANTEED to be delivered by Friday, October 16, 2015. At 3:30pm on October 16th after not having received my guaranteed package, I call the customer service department to ask about the status of my order. I never received a shipping confirmation. I was promised on that call that my package would ship on either Friday October 16th, or Saturday October 17th. I still had not received a shipping confirmation email on Saturday, October 17th, so I placed my 2nd call at about 3:30pm that day. I waited on hold for 22 minutes before my call was answered by a customer service rep. I was told that my package STILL hadn't shipped - the one that was guaranteed delivery on the previous day. I was asked what day I needed the shipment to which I replied YESTERDAY and I was asked when I would now like the shipment, so I said TOMORROW. I was again promised that the package would ship out on Saturday October 17th and would arrive tomorrow, Monday October 19th. On Sunday October 18th, I still had not received shipping confirmation and I emailed the company requesting an update. On Monday October 19th, I called the company for a 3rd time, asking for a status (still no shipping confirmation). I was given the run around and lots of appologies, but still no delivery date. I demanded to speak to a supervisor (I had to actually YELL at the person before they would transfer me to a supervisor), and I spoke to Jose who promised to personally call me by the next date to give me an update. He did not call. Today is Wednesday October 21st and I have no package, no shipping confirmation, and no call from Jose. This company GUARANTEED to ship my package timely and I keep getting promotional emails from them saying they have guaranteed delivery. This is false advertising and my kids cry every day I have to tell them that we're not receiving the package today because the company still hasn't even shipped it, and now we're 11 days later.Desired Settlement: I want the order delivered TODAY as promised.

Business

Response:

Tell us why here...We do apologize for not meeting the customer's delivery date. There was a delay in the shipment and the customer ultimately decided to cancel the order and was credited in full 10-22-15.

Awful company. I specifically ordered from them because they had the Paw Patrol costume my daughter wanted. I ordered other party supplies to get a discount and free shipping. When my order arrived, there was no Skye costume. I called and they just said "sorry. we're out now." They had no intention of crediting my card until I called. Still mistakenly thinking that they would want to assist since this was an error on their part, I asked if they could ship the costume when it was back in stock. They said No. I would have to re-order it. I explained that then I would have to pay shipping and that I had only ordered all the other things I ordered from them so I could get free shipping. The man said I could call and explain that once I re-ordered and they would refund me. Like I was going to trust them to reimburse me for shipping when they were dishonest and unhelpful the first time around.

I ordered over $200 in costumes that are supposed to be worn together. One of the costumes was missing a piece, which was a major part of the costume. Not only would buycostumes.com not send me a replacement costume, they wanted me to send the costume back and have ME pay for the shipping again so they could refund the costume. This is ridiculous!!!! They wanted me to pax for the taxes and shipping twice even though it was their mistake!!! This site is a joke and buyer beware. They can charge you for a costume they won't fully send you and expect to pay for all the shipping and taxes to get a return. By the time I am done my refund will only cover 25% of the costs. DO NOT buy from this website. Customer service is awful. Now, I'm still left without a costume.

Review: This company forced me to pay for restocking and shipping fee for product that were supposedly cancelled before the order was processed and shipped. They also failed to return my refund fee after I sent the product back.

I had requested my order to be cancelled within 12 hours of placing the order. I've checked my order status and saw that the order was not processed yet, so I called in to cancel. I was told that the order would be cancelled within one business day. After two business days, a representative asked me the reason for the cancellation. I told him the reason and asked for an update on my order, which was supposed to be cancelled the day before. I did not get a response until three days later, telling me that the order was processed and shipped when it should have been cancelled before he sent the first email.

I asked that they waive the shipping fee because I was informed that the order would be cancelled and I had earlier expressed my desire to cancel the order but I did not get a response. Nevertheless I still returned the products without using the product because I did not need them, however I never got my refund for the return.Desired Settlement: I would like to receive my refund and have the shipping and restocking fee waived because I had asked for the cancellation five days before the order was processed and shipped.

I was also misled with information stating the fact that the order would be cancelled within one business day and would like an email for apologizing for my inconvenience.

Business

Response:

We do apologize for your inconvenience. We have credited you the balance of your order $29.26, $27.55 had been credited in conjunction to the return. Total credit $56.81

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The business followed through with the response in a timely manner.

Regards,

Review: I ordered 3 costumes on 10/20/2015, for Halloween. I selected and paid for guaranteed delivery on 10/27/2015. Items never delivered or shipped. Checked with UPS tracking number. Emailed company on 10/31/2015. Waited for 2 days, no response. I am very upset with this business.Desired Settlement: I had just wanted my order, now I am requesting a full refund please.

Business

Response:

We do apologize for you not receiving your order. A shipping label was created and the order packed and sent but appears was lost because never scanned at next checkpoint. We have credited you in full and emailed a credit receipt. We would like to offer you 30% off a future order up to $100.00 and free budget shipping for your troubles.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I placed an order on October 26th, paid extra to have items delivered by the 29th, and items have not been shipped yet. Tried calling numerous times, was hung up on immediately twice, and was on hold one time for over 20 minutes. Tried doing an online chat, and conveniently, no operators were available. The money came out of my checking account immediately and I'm afraid I was ripped off.Desired Settlement: I would like my order delivered as stated in the order confirmation email

Business

Response:

We do apologize for the inconvenience. It appears there was an inventory issue with the costume on the order and the order was cancelled, and the customer was credited in full. We regret this happening and am offering the customer 40% off a future order up to $100.00, and free standard shipping.

Business

Response:

We did credit in full 10/29/2015, and today email a receipt of the credit transaction to this customer. It may take the bank/credit card company a few days to release the funds to the account.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I would just like it noted that as of today, Nov. 2nd, nothing has been credited to my account. I am hopeful it will be soon.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

On Sept 11, 2015, I purchased two costumes for the price of $142.56. Everything came as promised and I was completely satisfied. So satisfied, that I decided to put in another order for the same costumes. This time I wanted to order 10 of them on Sept 23rd.
The website was offering a special promotion for $5 flat rate shipping on all orders. Great! I put in my order and the shipping total kept coming out to $23.99. When I talked to a representative about it and told him my order, he ensured me that the shipping would come out to $5 at checkout. When I finally checked out, the total still came out to $23.99. I looked at the fine print and it said it had to be under a certain dollar amount. Fine, it stated it there, but the representative should have known that. Strike one.
The total came out to $626.17 after shipping and taxes for all 10 costumes. Money was taken out of my account, I got an email confirmation saying it would be there "guaranteed by Oct 26, and all was set. Except it wasn't. Today is Oct 27 and a package came in. Only one costume was delivered. I called and was on the line for 50 minutes before getting a representative. I asked what was going on with my order and wanted to know why I got one costume instead of 10 and was charged $91.96. He placed me on hold again while he tried to figure it out. When he returned, he asked me if I got the email on Oct 12 regarding the order change. I never checked my email from them because they were constantly sending me junk email about their specials. He then told me the email stated that the costumes would be limited to one per order. I asked him why was I notified that it was one per order THREE WEEKS after I ordered it and money was taken out of my account and after I got the confirmation email. He had no answer. I then asked if there were any orders fulfilled for the same costume after I ordered mine and he confirmed that there were. So they had the costumes I ordered, but decided not to honor my order and sent it to other people instead. I asked to talk to a manager and he put me on hold again to find one. It wasn't surprising when he returned, letting me know all the managers were busy. Of course they were busy, they're probably dealing with a million other complaints. He then had the audacity to offer me the outrageous shipping they charged for one costume and FIVE DOLLARS FOR THE INCONVENIENCE. Five dollars! For messing up my order, taking the full amount out of my account, and making me waste over an hour of my time on the phone. Thank you for everything buycostumes.com. I'll be sure to write a bad review everywhere I can and let everyone know not to ever order from you again.

Review: I placed the order on October 16 for a costumes and pay for priority shipping from Costume Express.Order [redacted]. It was supposed to be delivered within 3 to 5 business days. I called on Monday the 20th to find out exactly where my order was they stated they delivered my order. I received in the mail one item out of eighth and have been calling daily leaving emails attempting to chat to someone and no one is responding to anything I have called six times since and they say it will be arriving separately. They have confirmed the only will send one out of eight items and state that the rest will be here within two business days then they say that it has not been sent yet then they do not respond to my emails and they do not accept phone calls and hang up on you. I do see on Facebook that everyone is having the same issue who has placed the order with them and I will be advising them to file a claim as well. Now I will have to wait last minute to buy my son a costume and I find this to be frustrating than convenient they need to be honest and tell me if I am not getting my order so they can refund my money .Desired Settlement: I would like to receive my order by Halloween or my money back in full. This has been very inconvenient.

Business

Response:

We apologize for the late delivery. We have credited the customer their shipping charges because the entire order was not delivered by the promise date. She did receive the rest of her order it was delivered today @ 9:46 AM.

Consumer

Response:

Review: I ordered items on 9/15/15 online for costumeexpress.com. Was informed costumes would be delivered for 10/12/15. Company withdrew funds on 10/8/15. Was then informed via email items were placed on backordered and delivery was pushed back to 10/19/15. I called on 10/12/15 and was informed items would be shipped and delivered for 10/19/15. I called on Friday 10/16/15 to get an update on the order and spoke to "[redacted]" as a confirmation email had not been sent and no tracking # was provided. He reported items were in stock and would mailed.

On 10/19/15, I called yet again and was informed items were in stock and a confirmation email would be sent within 24 hours and items would be delivered by 10/23/15. Was on hold for 30 mins prior to speaking to someone.

Called on 10/21/15 as no email had been received. "[redacted]" reported items were on back ordered and would be available now on 10/27/15. I asked to speak a supervisor but Justin was on another call and he was not available. I asked for information on what items were in fact in stock and was told 4 items were not available. I asked which items and they could not tell me. [redacted] then reported my order could not be shipped until 11/7/15. I ask yet again for list of items that were available and he then stated his system was down and would have to call me back 30 mins later. After already being on the phone for 60 mins.Desired Settlement: I want a refund, and this company needs to better at communicated to all customers of what they can fulfill or not. They should not ignore paying customers and make promises they can't keep. Being on hold for 30 mins and then not getting your order resolved is not ok.

Business

Response:

Tell us why here...We do apologize for not meeting the expected delivery date. The order did contain some Presell items which can affect delivery because presell orders have an estimated delivery date. We understand that there was some incorrect information given to the customer so we are crediting them in full and still shipping the remainder of the order. Two shipments were already completed on this order.