BuySeasons, Inc.

Hello Ms***, My apologies for the concerns you have with your order I would first like to say that if you check your PayPal account you should see that the funds have been refunded as of 11/4/2016.Unfortunately the 5-days it can take to process a return is there because
October is a very busy time for us and we receive pallets of returned product each day, and then the refund is not immediate in the PayPal systemI also must admit that it wasn’t handled correctlySince this package was rerouted back to us, you should not have had to wait for your refund.I will personally be speaking to the agents who you worked with and will work on training so that this isn’t an issue again.I have generated a 25% off coupon valid through 12/31/which is valid on any of our sites for your trouble.Code: mlB5DSD88ffSites: buycostumes.com Costumeexpress.com Birthdayexpress.comPlease let me know if there is anything else that I can do for you. Sincerely,*** ***Operations AnalystBuySeasons

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]This is not true! I did receive a full refund yesterdayHowever I did not want to cancel my orderI contacted you several times and was told several times my order was going to be expedited, my shipping charge refunded and it would be sent overnight shipping at your costAS a matter of fact there was even a pre recorded message from Oct 19- Oct 22, that all orders placed before Oct 16th would be shipped on Oct for delivery on Oct This never happenedThen I was told it was in fact shipped (Monday Oct 26th)Then when I still did not see a status change I called again (Oct 27) (with your very long hold times I spend at least hours on the phone in total with a representative or waiting for a response) at this time I was told some of my items were out of stock when I got upset your representative said wait there is more available and my other items were in stock, I was tired of being lied to so I asked for a supervisor to find out will I get my items or notThen you 'supervisor' said all of my items were out of stock and she was cancelling my orderI was left with no choice! At what point was your company going to let me know that the order I placed on October 11th was not coming before Halloween? This is the question I want answered There needs to be a penalty to poor practice that leave children without costumes and parents feeling stressed and helplessThis situation made me feel helpless, all I could do is call and hope you were not puffing me when in fact your company was puffing me the whole timeIf I wouldn't have filed this complaint I prob would have not received my refund yet!
Regards,
*** ***

Tell us why here...We do show that this order was delivered 10/16/2015, on the promise date. The original order processed through our credit card security department and was cancelled when we did not get a timely reply from the customer. When she did contact us we did explain why it
was cancelled and gave her a free shipping upgrade to reorder

We do apologize for the inconvenience. It appears there was an inventory issue with the costume on the order and the order was cancelled, and the customer was credited in full. We regret this happening and am offering the customer 40% off a future order up to $100.00, and free
standard shipping

[A default letter is provided here which indicates your acceptance of the
business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We do apologize for the inconvenience we caused the customer. She was credited in full $on 3/17/2015. The upgraded WMS system installed in our distribution center resulted in many unforeseen issues with shipments. We regret disappointing the customer

Tell us why here...We do apologize for not meeting the expected delivery dateThe order did contain some Presell items which can affect delivery because presell orders have an estimated delivery date. We understand that there was some incorrect information given to the customer so we are
crediting them in full and still shipping the remainder of the order. Two shipments were already completed on this order

Hello, I am very sorry for any inconvenience. The customer's presell order was cancelled because the our vendor notified us that they would not be able to fulfill their commitment and supply us with the Minecraft - Steve Classic Child Costume that was ordered. We never did
charge the customer's credit card, we did do a verification that assures us that it is a valid card and or that the customer has the funds to cover the order. I have emailed the customer a copy of this verification that shows the dollar amount approved was $0.00, again it is just to validate the card. The card would not be charged until the order shipped, and in this case the order was cancelled so we never completed the transaction. Her financial institution may have put a hold on the funds in anticipation of the order completing, thus creating a pending charge, but that is beyond our control. Normally a pending charge will drop with 24-business hours, but again that is up to the discretion of the financial institutionWe do not have any transaction in relation to this customer's credit card other that the validation which I have emailed to the customer. I have attached a copy of the credit card authorization

Tell us why here...We do apologize for the error. Once the customer notified us of an incorrect shipment credit should have been applied because we cannot ship replacements to Canada. Once this was realized we did credit the customer the balance of his order so full credit has been
applied

Tell us why here...We apologize for not meeting our customer's delivery date. We have shipped the order to her and also credited in full because she did not have it in time for last weekends event. It will be delivered Tuesday 10/27/so she will have it for Halloween

[A default letter is provided here which
indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Tell us why here...We apologize for the inconvenience but the order had to be canceled due to an inventory issue. The customer was credited in full and an email with this information was sent to the customer

[A default letter is provided here
which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We do apologize, there was an inventory issue with one of the costumes on the order, that costumes was credited. The remainder of the order did already ship so I cannot stop it from being delivered. We have credited the customer in full and they do not need to return the costumes that
were shipped

We do apologize for the trouble with your order. The items purchased we all on clearance and there were some issues with inventory on these products. We would not want you to pay for shipping or for the item you received because we know you would not have ordered a single item and paid
that in shipping. We have credited the order in full and apologize for the trouble

We apologize for the inconvenience we caused he customer. The $shipping upgrade was credited on 2/27/15. We are also sending a replacement order as promised to the customer, order # ***

Tell us why here...We apologize for not meeting the customer's expectations. The order shipment was delayed due to an inventory issue and per the customer request was cancelled. We had originally credited shipping $on 10/14/15. When the customer decided it was best to cancel
the order the customer was credited the balance on the order $on 10/17/15. Total credit $

The customer was absolutely right to be frustrated about the delay in receiving the Restaurant.com gift cardI have left her a voice mail letting her know we are refunding her the value of the gift card and $more because of the time she had to spend getting this resolvedThat credit is being
issued todayThis is not the way we normally take care of customers and I truly apologize to Ms***This was our first time with a partnership with Restaurant.com and fortunately we have not heard of any other issuesI am reaching out to our technology (IT) team to make sure we understand exactly what went wrong in this case so it does not occur with future ordersI provided Ms*** with my phone number and extension so that she can contact me directly with any additional questions.We have an excellent reputation for customer service, but clearly failed to live up to our standards in this caseAgain, I personally apologize that we failed and thank Ms*** for bringing this to my attentionI certainly hope she will give us another opportunity in the future. *** *** *** ** *** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update
it before sending it.]
Revdex.com:Tha k you for your help with this caseAfter I informed the company that Revdex.com was now involved, I did receive a full refundI am now dealing again with the company to find out what to do with the unwanted items but will handle that myself.
Regards,
*** ***