BuySeasons, Inc.

Review: I have purchased Halloween costumes on 10/19/15 with paying extra for expedited shipping and a guaranteed shipment date on 10/27/15. I started to get concerned afternoon of 10/27 and called to inquire but no one answered the phone just a automated voice to hold for next available operator after 30 minutes on hold looked up my order status on the website and it states order is still in process. I have called 10 times waiting over 30 minutes each time to speak to someone and only waiting on hold with music and not able to speak to anyone. I left 15 emails, and never received a response. I attempted live chat and no one will respond to me. It is past the date of expected delivery and it shows order is still in process, no possible delivery by my date it was guaranteed by and absolutely no communication on sellers end at all. I believe this is a fraudulent transaction and want a refund. I do not want the items as these are for Halloween and no need for it after. I'm having to purchasing local now and Hope I am able to find my children costumes. Very upsetting.

Order Details

Order Number: [redacted]

Order Date: 10/19/2015

Shipping: Budget Shipping (Guaranteed by Oct 27) - $5.00

Coupon(s):

(disguise20) Receive 20% off your Costume Express order (before taxes and shipping).

Order Status Processing OrderDesired Settlement: I do not want to deal with this company ever again and do not need these items after 10/30 and there is no evidence this order has even been shipped out if there facility order stays is still processing. I want my full refund and to alert others about this problem.

Business

Response:

We apologize for the late delivery. We have credited the customer in full for the order and it is being delivered today. We do want the customer to have these costumes for her children and the funds refunded for her troubles.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I also had to purchase other costumes locally due to the last minute of their update, I do appreciate their attempt to make this unpleasant situation better. I was not able to return my local purchase (purchased before receiving any information from online business) but my children were able to wear the costume they really wanted from this online costume company. Thank you for your help.

Regards,

Review: On costume express' website, I placed a pre order for the Mal Descendants Deluxe Costume in a size Medium for my 8 year old daughter on 9/10/15 with a guaranteed delivery date of 10/5/15. My debit card was charged on 9/25/15, but I never received an email in regards to shipping. I went online to check the status of my order on 9/30/15 and the shipping date had changed to 10/12/15. I contacted the 800 number listed in regards to the charge and the change of shipping date and was told that they would change my shipping to premium delivery and that I would receive it before the 10th of October. I received an email in regards to this update and it was noted that this costume was in stock under the status column and verified the shipping to premium delivery (1 business day). I was also to be credited the $5.00 shipping fee per a credit notification email. This credit has yet to show up on my debit card. I then receive an email on 10/6/15 from Charmaine Jones in regards to my card being charged to reserve my order and that it will still ship on 10/24/15. On 10/6/15, I again contact the 800 number and again I am given a different shipping date of 10/24/15. I asked numerous times to speak with the supervisor and the csr would not connect me with anyone else, but herself. At this point I cancelled my order and made a complaint with her. I emailed Charmaine Jones on 10/7/15 in regards to all of this and never heard back from her, but I did get an order update email stating DO NOT SHIP! under ship method and it was still showing this costume in stock under the status column. I also received the credit notification email of the remaining balance of $47.98. This credit has yet to show up on my debit card as well. I called today on 10/13/15 in regards to my credits and the lady I spoke with stated it should show up this week. I also decided to see how this costume is being listed on their website (in stock, pre order, ship date) and they marked the price up versus what I had originally paid for it in September. I am now not able to find this costume for my daughter as it is a very high demanded costume this year and I guess this company is hoping to make some money off its demand along with many others that are listing this costume at an absurd cost.Desired Settlement: My desired outcome is for me to receive a full refund for the products I did not receive.

Business

Response:

Tell us why here...We apologize that we did not meet the customer's expectations. The customer did order a Presell item and the delivery dates are estimations. We did work with the manufacturer to get these costumes as soon as possible so we could ship them to our customers. We did cancel the order as requested by the customer and emailed her a credit receipt on 10/20/2015

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

The credit did finally post to my account on 10/23/15 after me contacting them on 10/20/15. I am satisfied that I did finally receive my credit, but I will not do business with this company again, they were very unprofessional with handling this situation and it took way too much effort to get any resolution. They stated that the shipping dates are estimated, however the original order confirmation I received is worded "Guaranteed by Oct 5". If you read over my complaint, it is all stated in there as to "Why we are here". I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: On Saturday April 11th, 2015 I placed an order on Birthdayexpress.com for my daughter's birthday party supplies. I was "GUARANTEED" delivery by Tuesday, April 21st, 2015. It is now Thursday, April 23rd and I still have not received the order! UPS attempted to deliver the package yesterday on 4/22 - THE DAY OF HER BIRTHDAY!!! - after we had already left our home to go celebrate my daughter's birthday. A notice was left by UPS at my home at 7:33pm! According to the tracking information the order was SHIPPED on 4/21 which is the day it was "guaranteed" to be delivered!! The least they could have done if they knew the order was shipping extremely late was to have it delivered early Wednesday morning but, they didn't even extend me that courtesy!! I am extremely angry to say the least! I had no choice but to run out at the last minute to purchase replacement party supplies, which by the way was not what my daughter had chosen because the design that I originally ordered from Birthday Express is exclusive to their website and secondly, it was an added expense that I was not counting on. This is the worst online ordering experience I have ever had and I will urge as many of my friends and family members to take their business elsewhere! I have already emailed the company expressing my dissatisfaction and a representative emailed me back offering to refund my shipping cost. I will be returning the entire order back once I receive it for a full refund because it is useless to me now! This company should change their shipping "Guaranteed by" date to "Estimated by" or "Approximate date of delivery" because clearly they cannot honor it!! BUYER BEWARE or place your order a month in advance so you have a better chance of receiving it on time!Desired Settlement: Obviously once I return the merchandise I will get a full refund. I still wanted to submit a complaint because it is unfair for a company to "promise" something and not deliver. CHANGE YOUR "ON-TIME DELIVERY GUARANTEE", it is false advertising!!!

Business

Response:

We did reach out to the customer and apologize for the error, her order is being delivered late. We have credited her in full and she will not be required to return the order. We are also looking into the cause of this order not shipping on time.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I purchased a pet costume from this BuyCostumes.com at an advertised price of $19.99. The shipping method I selected was $5.99. The total shown for this order specifically stated "GRAND TOTAL: $25.98." I was then provided the option to "Checkout Now" which would require that I create an account for their website or "Checkout with PayPal." I opted to checkout with PayPal as it was extremely unlikely I would be doing future business with them. I placed the order after which no printable receipt was provided or anything that could be printed from the screen. However not being familiar with the company I took a screenshot of the total price, which also serves as documentation for miscellaneous purchases. Shortly afterward PayPal sent me a email informing me that I had a charge of $35.98 pending with BuyCostumes.com. That amount is precisely $10.00 more than the amount shown as "Grand Total."

Roughly 30 minutes later I received a email from BuyCostumes.com confirming the order then detailing the total purchase price. It shows the following charges; Subtotal: $19.99 - Tax: $0.00 - Shipping: $5.99 - Additional Shipping & Handling: $10.00 -- Grand Total: $35.98

The $10.00 charge for "Additional Shipping & Handling" was not listed or shown or included to calculate my "Grand Total" at the time of purchase. It is obviously a bogus charge added without reason as shipping had already been charged and handling is the responsibility of the company when setting their product prices.Desired Settlement: At this point I would like the order cancelled completely and any monies charged to my credit card FULLY refunded without delay. I have no desire to conduct business with such a company and would not trust them to correctly deliver the item I ordered in lieu of the billing issues.

Consumer

Response:

On Fri, Oct 24, 2014 at 3:59 AM, [redacted] <[redacted]> wrote:

Review: I purchased a costume from Buycostumes.com and paid extra shipping to get my daughters costume in time for a school function for Halloween. I never received my costume, even tho I paid guaranteed shipping by the 28th. Online order status still says processing. I have tried numerous times to contact them by phone (45 min hold) with no one answer. I have emailed them and I have left messages on their facebook. I received an email today saying they are crediting my account for SHIPPING only. I had to go out and purchase a costume last minute for my daughter that cost twice the amount of the costume I ordered. They wont return my calls and I can't get thru to them. I want my money back for an order I never received.Desired Settlement: I want my my money back for the entire order.

Business

Response:

We do apologize for the shipping delay that resulted in the cancelation of the order. The customer has been credited in full for her order.

Review: I placed an order on 10/14 for a Halloween party on 10/31 and received an email confirmation on the date guaranteeing that I would receive my product on 10/22. On 10/22, I still hadn't received anything, nor had I even received an email saying my order had shipped. I decided to give them the weekend since I'm sure this time of the year is very busy for them. I hadn't received my order by this afternoon (10/26) and decided to call the customer service number listed on the website. I was on hold listening to awful and incredibly high-pitched pan flute music for 40 minutes. When a customer service representative finally picks up and I explain my situation, he informs me that my order had not even been processed yet, even though I placed the order two weeks ago and that they could not guarantee I would receive it on time. He offered to refund my shipping costs, but he stated that there was now way he was able to check on my order to at least make sure it was in the process of being processed. He basically gave me two options: cancel my order for a full refund or "take the risk" (his words, not mine) and wait to see if my order would arrive on time. About 10 minutes into our conversation, I asked to speak to manager, which he discouraged saying that she would have the same answer. He also repeatedly asked me to call back in two days if I had not received my order and they could resolve it then. If you can't resolve it now, how is waiting two more days going to help me? After about 5 minutes of persuading, he finally said he would put me on hold and I could talk to his manager. Another 5-10 minutes go by and a manger picks up and basically tells me they're having inventory issues and are incredibly busy. She then tells me that although they cannot track where my order is in the warehouse, she can see that one of the items (which I ordered 10 of) has zero inventory and she therefore does not even know if I can receive that item. I honestly don't understand how they can GUARANTEE to have an order to me by a certain date, not even have the that order internally processed 4 days after that guarantee and be out an item that I ordered 2 weeks ago and not have told me. I basically spent an hour of time on the phone for an order that should have been fore 4 days ago and can't be guaranteed to be here in the foreseeable future to be told that she will tell the warehouse that I called and to expedite my order IF my items are even still in stock. I do not think it is okay for them to guarantee orders by a certain date and not fulfill that guarantee.Desired Settlement: I want the items that I ordered and paid for before the date that I need them by (10/31) which is 9 days after I was GUARANTEED them.

Business

Response:

We apologize for not meeting the promised shipping date. The day after this complaint was filed the customer contacted us and requested the order be cancelled. The order was cancelled and the customer has been credited in full

Consumer

Response:

I ordered a product on 10/18 and paid for the express shipping for guaranteed delivery by 10/21. It is now 10/22 and the item still hasn't been processed for shipment. While on hold the recording stated orders after 10/16 would be on time, that obviously isn't the case. I spoke with two representatives, Trisha and Jun, that kept putting me on hold and couldn't tell me anything about my orders. After sitting on hold for more than an hour and them unable to give me answers the order is now cancelled and I have to order it from their competitor. Needless to say, I will never go back to costume express again!

The off shoot company Buycostumes.com is a horrible company. They promised shipping of Halloween costumes by a certain if you paid for it. So we did. They shipped our order the regular way and it would arrive after Halloween. I called in plenty of time for them to send it out overnight and get it to me in time. They only offered to cancel the order and said I wouldn't get it. I found this out after waiting on hold for an hour. Their chat did not work and they do not respond to e-mail.
Their Facebook page has been restricted from taking comments because they don't want people to complain about them anymore. People ordered Halloween costumes in September and they never received them. Their excuse was they were unprepared. It's Halloween and they sell costumes. How could they be unprepared? I had bought from them in the past and not had an issue. However, this time the customer service was horrible, well non existent actually. I will never order from them again and I am warning other not too. And this was ordered under my husband's name so when the business is looking at it they will know that is one way to kick this review out.
If you want your Halloween ruined then go ahead an order through them. I am shocked they still have a A+ rating.

Had the same experience as all the other negative reviews. Even tried to call the business and got a message the line had been disconnected. Was billed for a purchase I didn't receive and had to dispute the charges with my bank. The charges were refunded the next day after an investigation. Clearly the bank has been dealing with this company and knows its reputation. I have never looked up a business on Revdex.com. After visiting Revdex.com this first time for BuySeasons, I know to never trust a Revdex.com rating. Nothing but negative reviews but an A+ rating. 46 complaints closed but doesn't show the total number of complaints including those that are unresolved. Showing customer rating plus Revdex.com Rating summary of 3.68 is completely deceiving considering all of the customer reviews are negative. It's proof that the Revdex.com Rating is not at all indicative of the business' treatment of customers. This is supposed to be a way to let customers know if a business can be trusted. It has clearly failed and BuySeasons will continue to screw over customers for yet another halloween season.

This company advertised that my order would ship out the next day. All of the items I ordered were in stock. Nine days later, my order had still not shipped out. I contacted customer service numerous times. When I asked for my order to be cancelled, they responded that they would not be able to cancel my order.

I ordered a costume for my son that was promised to be in the warehouse by 9/25/14 and shipped by 10/3/14. I needed this costume for a special event and that was plenty of time to get it here by the date of the event on 10/17/14. The promised ship date came and went with no word from CostumeExpress.com. Therefore I called customer service and they told me the costume wasn't going to ship until 10/24/14. This was way past the promised date and the date I needed it for. They completely dropped the ball and didn't tell me about this delay and disappointed me and my son. I will no longer do business with CostumeExpress.com.

Review: I sent back my costume after filling out ALL forms AND paying for return shipping. The company never acknowledged that they received it or refunded my money. I call customer service and the call would not be completed. Every time it dialed, it hung up.Desired Settlement: I would like my money and shipping payment refunded to my checking account.

Business

Response:

This complaint does not appear to be valid. The order number listed in the complaint is not for the amount nor the items the customer discusses within her complain. The amounts are not even close. We searched out systems using all available information, including the customer name, phone number, and email address and found only one order for this customer, and again it is not for the items or amounts listed in this complaint. [redacted]. a senior CSR, then reached out to the customer by email and voice mail to try to gather the details and resolve the issue. The customer still has not responded to [redacted].As verification, I am attaching a screen shot of the only order in our system form this customer. If the customer will follow up with us we will be happy to investigate further, but as of now we have to assume the customer's dispute must have been with another vendor since we have no record of this transaction and the customer is not responding to us

Review: I purchased merchandise on 10/30/15, for an extra cost I purchased a guarenteed shipping of 10/31/15. It is now 11/0315 the order online still says processing. I have tried to email and call to get the order cancelled and money refuned but I have yet to hear back from the company.Desired Settlement: I would like a full refund

Business

Response:

We apologize for the order not shipping for the Saturday delivery as promised. It appears it was a system error that caused the order not to ship. We have cancelled the order and credited the customer in full. We are also offering a 30% discount and free standard shipping on a future order up to $200.00 before discount.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Order Number: [redacted], I CALLED CUSTOMER CARE ON SEPTEMBER 28TH, AND I WAS TOLD MY ORDER QUALIFIED FOR A 100% REFUND, SO I SENT IT BACK TO BUYCOSTUMES.COM AS CUSTOMER CARE REQUESTED. I HAVE ONLY RECEIVED $12.19 CREDIT OF THE $24.18 PURCHASE PRICE.Desired Settlement: I ASK THAT BUYCSOTUMES.COM HONOR THEIR CUSTOMER SERVICE AGENTS CLAIM OF A 100% REFUND OF THE PURCHASE PRICE OR RETURN MY COSTUME AS REQUESTED.

Business

Response:

Mr.

[redacted] ordered a costume that was $19.19 after his coupon discount. He also

paid $4.99 for shipping. When Mr. [redacted] returned the product he used our

return shipping label and there is a $7 charge for the return shipping. That

resulted in the credit of $12.19, which is the original product cost minus the

return label. We do not refund the $4.99 shipping since that was cost we

incurred to send the item to Mr. [redacted] via UPS. The return policy is

explained on our website http://www.buycostumes.com/info/18

Review: I cancelled an order with Costume Express. I received an email on October 28th stating the order was cancelled and I would receive a refund in the amount of 57.97 in up to 5 business days. As of todays date November 20th I have still not received a refund. I have emailed the company twice and received no response.Desired Settlement: I would like the refund of 57.97 to my credit card immediately. I feel I have been patient and have waited long enough. The refund period of 5 business days has been exceeded greatly.

Business

Response:

We do apologize for the delay in credit. It appears that the original credit requested failed in our system. I have gone ahead and credited in full and emailed a copy of the credit receipt to the email address on your order.

Review: I placed an order on October 22, 2015 at approximately 12:30pm. Within 15 of ordering I decided to cancel my order. I called costumer service multiple times and was on hold for more than 30 minutes each time with no one answer. Twice I left a message.."If you wish to cancel your order please leave a message with your full name and order number and your order will be cancelled within one business day." I left my order number and full name two times to ensure cancellation. I then proceeded to send an email to customer service stating my order number and name. Today now 5 days later I sit on hold for the 10th time nearing the half hour mark. At approximately 4:30 this evening, October 27th, I received an email stating it was too late to cancel my order and it is being shipped. With five days notice and so soon after placing my order, with messages left and an email sent this is not in anyway okay.Desired Settlement: I wish to speak to customer service on the phone. Have my debit card refunded a full refund of $24.17, and since the costume has shipped I want the original shipping fee refunded and the fee to have the item sent back covered in full.

Business

Response:

We apologize that we were not able to respond to the customer's email and that are wit times are long. It is our busy season and call volumes and email volumes are unusually high. We have credited the customer in full even though we could not stop her order from shipping. She is not required to return the order, she can use or donate as she sees fit, a full credit has been applied.

Review: I pre-ordered a costume on September 25th. When I ordered online I was guaranteed a delivery date of October 13th. That day came and went. The next email I got said they made an adjustment to my order. So I went online to check out what the adjustment was. They took off the main item I ordered and were going to send me the accessories that went with the costume. I called on Friday, October 23rd in the evening and told them to cancel my order cause I did not need the accessories if I'm not getting the costume. I was told they would cancel. Now here it is Monday, October 26th and they charges my card and shipped the products. I am absolutely fed up with this company! I had to go buy my child a costume while I wait on this refund!Desired Settlement: I want my money back and the company to never contact me in any way.

Business

Response:

We apologize for the trouble with the customer's order. There was an issue with us receiving the expected number of Presell costumes Disney Inside Out - Classic Disgust Costume For Girls. Once this costume was removed from the order the customer did ask that we cancel the order. The cancellation was not completed before the order shipped. We apologize for all of these inconveniences and have credited the customer in full. She can keep the items received and we have emailed a credit receipt for the order.

"I ordered a deluxe maleficent costume from this website. Later I saw the exact same costume at target.com for the same price, except the costume express costume contains 3 pieces and the target.com one contains 4. Costume express sells the 4th piece for 30 bucks. I contacted costumer service and they would not throw in the 4th piece. There is no price matching or product matching. So don't get screwed people. "

Review: I have been a Birthday Express/Celebrate Express/Costume Express customer for many, many years. I have always had good experiences with them – until now – which is why I always came back to them for any supplies I needed for holidays and special occasions. I am disheartened to say that I do not have trust in the company any longer – I feel betrayed, aggrieved, and horribly offended by how I was treated and lied to by the company.

On October 10, 2015, I submitted an order with Birthday Express and paid extra for Express Delivery – Guaranteed by Wed Oct 14th. Our son’s birthday party was on Friday the 16th so I thought that would be plenty of time to get the decorations and supplies and to decorate the house with his chosen decorations to get ready for his party.

By Wed Oct. 14th (when my order was supposed to be delivered) nothing had arrived. I called Birthday Express but they were closed for the evening. I chose to online chat with a representative. His name was Devin. He apologized that I hadn’t received it and said that it hadn’t even been sent out yet. I was astounded that it hadn’t even been sent out yet. He said he would give me 50% off of my express shipping cost. I told him that would not solve my problem in any way. He said that there was plenty of time before Halloween anyway. I explained that this was an order for my son’s birthday party on Friday – NOT a Halloween order! But I said it didn’t matter because I had paid extra for “Guaranteed Delivery by October 14th and the package was not here per the guarantee.”

The next morning, October 15th, I called Birthday Express and asked to talk to a supervisor. I was dispatched to [redacted]. She apologized and gave excuses such as the store being extra-busy with Halloween, etc… I told her that it is the business’ responsibility to make sure they are staffed to handle holiday rushes and that a customer should not suffer due to a company failing to plan and hire accordingly. I asked her to make sure my order was shipped overnight so I would be here on Friday. She said she promised she would do that and make sure it went out that day via overnight shipping. I asked her a few more times if she “promised” that it *for sure* will be sent out today via overnight shipping. And she kept promising that it would and she said she would call me back that afternoon with an update.

[redacted] never called back.

I called in to the office later that afternoon to see what was going on and I was told that [redacted] had already left for the day. I had them check my package status and I was told it was still processing and my order had not been sent out as [redacted] had promised me! The rep I talked with said that [redacted] was gone for the day, but the head supervisor was still here. She said she could get a message to him to call me back. I was hesitant to do that because [redacted] never called me back, but she said he would call me back within five minutes and she said she will even stand there and watch him dial.

Five minutes came and went with no phone call. Then, after a while went by – maybe 30 minutes to an hour, [redacted] finally called. I explained the situation to [redacted] and he *also* promised that he would contact the shipping department and make sure it was sent overnight so I would get it on Friday. He promised this would happen. He promised I would have the birthday items by Friday the 16th (even though this was two days later than I had paid for.) He also said he was talking to me since [redacted] was helping another customer. I said, “Wait a minute – I was told that [redacted] had gone home for the day and now you are telling me she is helping another customer…Why am I being lied to?” He dodged the question and did not have an answer for me – but he promised me that my order would be sent out overnight so I would receive it tomorrow (Friday the 16th).

I also called the BuySeasons.com office Thursday evening and left messages for [redacted] and [redacted] and left messages concerning my problem. I asked them to call me back so I thought I would hear from at least one of them on Friday, but I didn’t hear from either one. I do not know if they contacted the managers, [redacted] and [redacted] directly or not to discuss my problem with them – that certainly could be the case that they helped out in that way. It just would have been nice, as a customer, to hear back from one of them personally.

I called Friday morning to check the status of my order since [redacted] promised he would get it done and get the order out yesterday with overnight shipping. I was aghast when I was told that the order still had not been sent out! I asked to talk with [redacted] but I was told she was unavailable to talk with me. I asked to talk with [redacted], one of the managers who promised me that it would arrive by Friday. I asked him why he lied to me because he promised me it would be sent out yesterday via overnight delivery. He did not have a satisfactory answer to his lie except that he said he “did his best.” He apologized. But I said that a “sorry” is not enough. I was promised it would be here – and it is still not here. In fact – you haven’t even sent it out yet! I said that if you lie to a customer, the relationship between a customer and a business is broken. And if he is not able to follow through on a promise to a customer – especially when that promise is fixing an already existing major customer service problem - he should not be managing on online store. I told him that I had left messaged with [redacted] and [redacted] and that I would be filing a complaint about this situation. I also talked with [redacted] and had basically the same conversation with her that I had with JJ. I am appalled that *two supervisors* promised they would have my order out via overnight delivery to arrive on the 16th to rectify the company’s mistake of not getting my order here by the 14th - and they both failed to do their job. It really is unbelievable.

Later that day, I found out that we would have a few visitors on a later date and would be doing something small for our son’s birthday with them. So I thought I'd call one more time to see if they could at least get it here before the other guests come. I was told that [redacted] was unavailable, but I told the representative that if [redacted] can get this order to me by Saturday, that at least she would be partially redeemed because we could use a few things when the other guests come.

Well, Saturday, the package arrived. I don’t know if it is because of what I told [redacted] about the other quests arriving a couple days later, or if [redacted] and [redacted] were apprehensive since I told them I had contacted the [redacted] and the [redacted] concerning their performance - or if [redacted] or [redacted] told [redacted] or [redacted] to get this out to us – but it arrived. Although I paid extra to have it here two days before my son’s party and we spent hours on the phone on hold and talking with [redacted] and [redacted] who promised to have it overnighted so we would have it by Friday - it arrived a day too late for my son's party. Because of the late delivery, we had to buy additional party supplies that exceeded the cost of the Birthday Express order – plus, they didn’t match the theme so we had a very disappointed birthday boy that all of the “Lego” birthday supplies were not here for his Lego birthday party. You can’t give that back to my son. And you can’t give back all the time and energy it took just to get my order finally sent out to me. And you can’t give back the extra time my husband had to spend running around to different towns buying more party supplies to make up for everything that did not come on time. And you especially can’t make up for the loss of trust created by supervisors lying to me and not bothering to follow through on their promises – with the exception of the late delivery by [redacted] on Saturday.Desired Settlement: I would really love to charge Birthday Express for my phone time, the distress that was caused by the many mistakes and lies from the company, and for the extra cost of the party supplies we had to purchase to at least have something that resembled birthday party décor. Unfortunately, you can't put a price on some of those things. But I will be somewhat satisfied with at least a full refund for my order. That is the very least they should do for rectification. If they want to do more to try to restore my trust in them, that is up to them. But I definitely will let everyone know my experience with Birthday Express/BuySeasons, Inc and how this was handled. It is by far the worst customer service I have ever experienced in my entire life. And it is sad because they carry really great items at great prices – which is why I have been a customer for so many years. But if you can’t deliver per your delivery date guarantee and you can’t follow through with promises to your customers and if your supervisors lie to your customers – then the client/business relationship suffers greatly – and sometimes, irreparably. I hope they do the right thing.

Business

Response:

We do apologize for the poor service and broken promises made to our customer. The supervisors were relaying information that to the best of their knowledge was accurate, but there obviously was a breakdown. We have credited the customer in full for their order ending in 0036. Also we are offering the customer 40% off the cost of goods and free standard shipping on a future order. This information is documented on the current order ending in 0036. Per customer's own acknowledgement this is not normal for us and we do apologize for not meeting their expectations/promise date on this order.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I did see the refund in my account. I did not see the 40% off with the free shipping, however, I called Birthday Express and they said that it is noted in my account. So [redacted], the representative, said that after I place my next order, I should contact Birthday Express with my order number and they will deduct the 40% and give free shipping at that time. I am satisfied with that. I do hope that they can get whatever issues resolved so customers don't have to experience this type of treatment. They have great products and great prices - but without great service, the products and prices are meaningless to a consumer.

Regards,

Review: I ordered from Buycostumes.com (owned by Buy Seasons) on 10/8, was guaranteed delivery by 10/15. On 10/20 I was told that one item in my order was not in stock, so I placed a second order on that date, with guaranteed delivery by 10/27. I have not received any orders yet, they are still in the "processing stage" according to the website. Since Friday I have not heard from the company despite multiple emails, phone calls (which are never answered at all, just indefinite hold times), and private messages thru Facebook. The live chat option on the Buycostume's website just says "Sorry, no operators are available at the moment. Please try back later."Desired Settlement: I need to get my orders cancelled and my money refunded, as my credit card has already been charged for both orders.

Business

Response:

we apologize for you inconvenience. We have credited you in full for both orders. The order ending in [redacted] did ship but there is no need to return the order, can use or donate. The credits have been applied.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,