California Family Fitness

I am rejecting this response because: due to the fact that a representative of the company can give out information that isn't true and not fear consequences from the employer they representAnd as a representative of the company showing a lack of knowledge of a contract that you have customers sign in the worst form of customer service

Hello, Your membership has been cancelled effective January 19thThank you,

Hello, After reviewing your account, it appears that Summer has refunded your requested amount and has cancelled your membershipYou should see this refund within 7-business daysPlease let me know if there is anything else we can assist withThank you, [redacted] Executive Communications

Hello [redacted] ,? I have reviewed your account and will be cancelling it effective immediately with nothing due.? Thank you,? [redacted] ? Executive Communications

Hi ***, When you enrolled, you signed up on a Term Membership, requiring payments to completeAt this point there have only been payments made, so your Early Termination Fee would be $Even if the freeze months went towards your payments, you would still have an Early Termination Fee of $150, because you have not completed your obligation of paymentsIf you would like to cancel the contract and pay the fee, you may email us at [email protected], or stop by any location to complete the cancellationThank youTell us why here

Hello Mr [redacted] ,I am sorry this error occuredYou are entitled to any prepaid dues refunded provided that you can show proof of your moveProof can be in the following but not limited to forms, bill, DMV paperwork or leaseYou may send a copy of this proof directly to me via email [redacted] Again, I am sorry this was not resolved properly in the beginningWe will be refunded your last months dues in the amount of $once we have received proof of our move.Thank you, [redacted] Executive Communications [redacted]

I am rejecting this response because:I spoke with [redacted] -ASST MANAGER AT ROCKLIN IN EARLY APRILHE stated that there would be no problem, Im not in ? contract.? If he did not due his job, I cant help youMAY IS PAID IN FULL.!!!!? TALK TO [redacted] !!! ? I DID EXACTLY WHAT I WAS SUPPOSE TO DOCHECK YOUR RECORDS, WHY ARE YOU NOW CHARGING ME FOR MONTHS ALREADY PAID FOR???????IN ONLY MAKES SENSE THAT SOMEONE WOULD CANCEL THEIR ACCOUNT WHEN THEY MOVE OUT OF STATE! ? ILL GO TO COURT IF YOU WOULD LIKE.?

I am rejecting this response because: I was charged for nine months at and if I receive the credit that was previously promised I will have been credited for months. I am asking for the full nine months credit because I did not authorize or know of the charges. Please refund the additional and we can close this matter

Hello *** ***Unfortunately, since we have the signed contract we do have to honor the terms and charge a cancellation feeHowever, in reviewing your account, you paid your last months dues up frontThis makes your move cancellation a total of $40.01, ($100ETF-$59.99LMD)Please let me know if there is anything else I may assist you with. Thank you, *** ***
*** ***

I am rejecting this response because:Your response omits the following information:You were notified in writing of my request for membership cancellation on 10/24/However, you/the billing dept., sent me an invoice and billed me for the entire month of NovemberYou kept this moneyThis needs to be reimbursed.I paid in advance for the first and last month of membership when I enrolledAs I cancelled my membership, and never received the benefit of a last month of membership, I request reimbursement for this amountAs of today's date, you have kept this money.You continued to over bill me for consecutive months in the amount of $a month, citing that I did not bring in verification of state employmentI absolutely brought this ID in and have an independent witness who can attest to thisStaff at the club in which the ID was offered informed they would make the adjustment to reflect thisHowever, this never happenedYou have kept this money.Since submitting my complaint, your billing depthas reimbursed me for only one of these issuesThe remaining issues have a total dollar value of $130(this amount excludes the $termination fee which should have been waived, see below), I request immediate reimbursement.I have paid your $early termination fee but also made the attempt to provide verification of the medical issues which prompted cancellation of our membership in order to have this $fee waivedI brought this verification in to your Carmichael club on 12/6/only to be told that I would need to provide this verification to management at the second Carmichael locationI went to the second Carmichael location that afternoon on 12/6/15, and was told by management they did not have the authority to consider the medical documentation/verification I had providedHow many additional parties do I need to contact in order to have this verification reviewed? What is your criteria for this verification? It doesn't matter anyhow, I am tired of jumping through your hoops when I have satisfactorily provided what was requested and continue to receive the run aroundThe verification was provided and this $should be waived. If we are unable to resolve this via Revdex.com and reimbursement is not provided for what is rightfully owed, we intend to contact and begin the process with both state agencies that protect consumers in California as well as an additional private consumer protection agency.Sincerely,
*** *** *** ***

*** *** joined CFF in October under a month term membershipWhile her claim of our ETF of $is correct for members who have not passed the month mark on their payments, the contract also states that if a member moves miles from any CFF facility, we reduce the cancellation fee to $in the first months, and $if the member has completed monthsIf *** would have provided her proof of move at any point in her membership, we would have reduced her fee, and cancelled her membership *** also mentions that she was under the impression the membership would cancel on its own in October Per the contract signed, The Renewal Terms state: “I understand that at the conclusion of my term, as set forth above, my membership will automatically be converted to a month-to-month membership at the rate(s) in effect on the first day following the end of my termWhen this occurs, I may cancel my membership at any time by providing a written notice and making one final payment.” This portion of her contract is initialed by *** acknowledging her understanding of our terms *** contacted our Corporate Office on 1/18/to inquire about her account, and our representative, after hearing the issues she had, agreed to refund the payment made on 1/16/as a courtesyThe member is requesting that December also be refunded, but the member did not submit her written notice to cancel or her proof of move until 1/18/2016, and has a valid contract with us, therefore we do not see a reason to provide an additional refundThe membership is cancelled at this point with nothing further owed. Sincerely, *** ***Member Services Manager

Hello, If you are able to submit the phone record and the overcharges we will be able to refund thisHowever, we currently do not have any proof to refund you chargesThank you,

Hello Ms ***, I have reviewed your contract with our District Sales ManagerIt appears your first dues on 7/were refunded. Unfortunately however, we are unable to cancel your membership without obtaining the $cancellation feeIf you are able to provide a doctors note stating
you are unable to use our facilities we will be happy to waive this fee for youI applogize for the miscommunication and appologize for the lack of help you were recievingPLease feel free to contact me directly with your doctors note to cancel your membership and I will be happy to complete this for you.Thank you, *** ***Executive Communications***

My *** ** *** statements show a June 13, debit of $for *** ***, my daughter, and her family membershipOn top of this, they continued to bill me monthly for Shiney and her familyTill OctoberAs they did sayI was confused because I saw two debits on my statementsI only put it together yesterday that they never canceled my son *** *** membership over a year ago!!!!! And THAT was the second debit coming out of my acctonce they ceased charging me for *** & famSuch a messI'll try to gather all my bank statements and email a picture of them, showing the chargesAnd overdraft charges because I had no idea they hadn't followed through with the cancelationsSheeshI will try to get this done but I must add that I am so challenged in over-viewing visually and in comprehension of multilayered instructionsI also have my medical records from the hospitalIf you'd like them I can ask my CPA friend to scan and email them to youI'll be seeing him on Thursday. Thank you for your attention and your kindness-*** (***) ***Btw - my website is ***My iPhone # is ###-###-#### From: *** Date: September 16, at 12:24:PM PDT To: *** ***> Subject: Permission to cancelHi ***, I give my permission to cancel membership for me, *** ***, and my husband and children, *** ***, *** ***, and *** *** Sincerely, *** *** here is what happened: My mother surprised us by signing us up for a membership and agreeing to payShe prepaid monthsTwo days after we got the membership, my mom suffered a stroke and was in the hospital for a couple weeksI went in to calfit right away and sat down with a recruiter to cancel the memberships due to my mother not being able to pay the fees because of missed work and her brain injuryShe told me that I could cancel *** and the kids in one month because the billing cycle had already started, so on the prescribed day I went in to cancel them and a different person said it was too late, we were already billed again! I then talked to another lady on the phone who told me that we could just cancel everybody including me and get a full refund because of medical reasons and she was going to talk to her boss about it and call me back the next dayShe never didSo I called back and spoke to a kid at the front desk who said that there was no record of me talking to anyoneFinally, I called again a couple days ago and left a message for a manager and *** *** called me back later in the day and said he is aware of our medical case and he can talk to us about it, but by then it was too late for me to call. From: *** To: *** *** CC: *** Subject: RE: Attn: ***!!! Date: Thu, Oct 16:38:-0700Hi ***! Thank you for your help today on the phone with meInstead of refunding the three months I prepaid and any subsequent payments that were put on ***'s account from my money, how's about we put that money towards my own account with Cal Fit!? In light of my new state of disability (permanent hemaniopsis (blindness) and temporary brain scrambling (this part hopefully is healing!), it would be a godsend to have this put on my own account, as I am not able to work as much, so my income is severely limited, and my neurologist has just given me the go ahead to exercise all I want (YAY!!!!) Please discuss this with your supervisors and let me knowMy cell phone number is ###-###-#### and my house number is ###-###-####I could be your "poster child" for the blessings and benefits of regular exercise on stroke victimsI had an ischemic infarction on my right occipital lobe on June 13th, 2014, on my 5th day of serving as a survival instructor at a camp for teens above Nevada CityPlease consider thisI would be happy to speak up for exercise as the mainstay of brain injury rehab - because it IS! And I have LOVED being a charter member of CalFit!!! I'll be giving you a call in the next week, in case I don't hear from you. Thank you so much!!!! -*** (***) ***

Hello,I have attached the signed corporate proof discount reminder as well as the signed agreement for your review.Thank you,

Hello ***, I have reviewed your account and will be cancelling with nothing further dueI am unable to refund your August $charge as it appears you were using the gym thenHowever your November and October dues were refunded and should appear back to you within daysI apologize for
the inconvenience for youAgain, your account is now cancelled with nothing due. Thank you,

Hello,I have reviewed your accountOur system reverts them to our standard rate, which require the employee to manual change thisI apologize for this not happening and our employee missing a vital step in changing your bill dateWe have refund the $difference, you should see this within
business daysTo cancel your membership please email *** and they will be able to assist you if you still wish to cancel.Again, I apologize for the inconvenience.Thank you,*** *** Executive Communications

Hello ***, I have reviewed your account and it appears your initial investment of $has been refunded and the account was cancelledI apologize for the information given to you by one of our sales consultants, however, the Sales Manager is correct and the best price would be
$If you wish to sign up please feel free to set an appointment with one of our Sales Managers and they will be able to give you all informationAgain, I apologize for the inconvenience. Thank you,

Hello Ms***, I apologize for the inconvenienceOur Director of Sales has reviewed your accountWe will be cancelling you account and refund your dues within 7-business days. Again, I apologize. Thank you, *** ***

Hello *** First, I would like to point out that you and your mother, T*** both recieved $totally a $credit. In addition, your contract states the rate of $99/month*** had offered you a new contract at $69/month which was never signed by youHe also offered you months free which our records show was on 10/14/@ 11:16amYou then called back the same day at 11:24am trying to renegotiate the credits which *** refusedThen you filed the Revdex.com complaint @ 11:36amDue to this, your account was cancelled. We have credited back the $Unfortunately, your account will remain cancelledThank you, *** ***