Capital City Appliance Service Reviews (%countItem)
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Capital City Appliance Service Rating
Address: 2830 Fisher Rd Ste D, Columbus, Ohio, United States, 43204-3574
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Company was contacted for a service request through Maytag’s website. Appt. Cancelled by company. I received a voicemail. I called to find out what issue the voicemail was referring to. Operator stated “you told the tech you didn’t have any money when they requested payment” back in 2017. I found this a little bizarre. The operator stated thats all she could see and asked If I wanted to speak to the Mgr. Which I agreed. The Mgr repeated what the operator stated and gave me an ultimatum and said if I paid the fee from three years ago, we could schedule the appt. I asked detailed questions as I wanted to get to the bottom of this. The manager refused to answer specific questions and hung up the phone. She was rude and unapologetic. If I were trying to “get over and receive free services” I would have not outreached them in the first place. The whole interaction could have gone a completely different way. As others have stated, they are the only licensed service provider in the area. Stay educated! My hope is that the next interaction with a customer inquiring about services and fees, the Manager will take the time, and off great customer service.
In July of 2017 this individual set up service though the manufacturer for their 2015 Maytag dishwasher. On July 8th 2017 the technician arrived at their home @ 8:08 a.m. for service. They allowed the technician to enter their home and led him to the appliance. He did the evaluation of the unit and informed them of issue and advised an estimate would follow. The technician then asked for his service call fee which is due at the time of the visit and they refused payment of that fee, after the technician had done his due diligence. At that time with no fee paid, the technician contacted the office with the report and no payment, the office then attempted to collect the fee with no success. Therefore, the individual was given no further information on the unit, and was marked for "NO FURTHER SERVICE". due to the non-payment. When the recent service was requested again on the same dishwasher, the individual was informed of previous situation and informed if the previous fee due was paid, then service would be available, if not then no further service. This kind of situation is "EXACTLY" why we take copious notes and time/date stamp all calls and correspondence. Who really is at fault here?
Company was contacted for a service request through Maytag’s website. Appt. Cancelled by company. I received a voicemail. I called to find out what issue the voicemail was referring to. Operator stated “you told the tech you didn’t have any money when they requested payment” back in 2017. I found this a little bizarre. The operator stated thats all she could see and asked If I wanted to speak to the Mgr. Which I agreed. The Mgr repeated what the operator stated and gave me an ultimatum and said if I paid the fee from three years ago, we could schedule the appt. I asked detailed questions as I wanted to get to the bottom of this. The manager refused to answer specific questions and hung up the phone. She was rude and unapologetic. If I were trying to “get over and receive free services” I would have not outreached them in the first place. The whole interaction could have gone a completely different way. As others have stated, they are the only licensed service provider in the area. Stay educated! My hope is that the next interaction with a customer inquiring about services and fees, the Manager will take the time, and off great customer service.
In July of 2017 this individual set up service though the manufacturer for their 2015 Maytag dishwasher. On July 8th 2017 the technician arrived at their home @ 8:08 a.m. for service. They allowed the technician to enter their home and led him to the appliance. He did the evaluation of the unit and informed them of issue and advised an estimate would follow. The technician then asked for his service call fee which is due at the time of the visit and they refused payment of that fee, after the technician had done his due diligence. At that time with no fee paid, the technician contacted the office with the report and no payment, the office then attempted to collect the fee with no success. Therefore, the individual was given no further information on the unit, and was marked for "NO FURTHER SERVICE". due to the non-payment. When the recent service was requested again on the same dishwasher, the individual was informed of previous situation and informed if the previous fee due was paid, then service would be available, if not then no further service. This kind of situation is "EXACTLY" why we take copious notes and time/date stamp all calls and correspondence. Who really is at fault here?
Fraudulent company.
Please take the time to review Google reviews and Yelp. They are combative and not trustworthy.
Response: On 5/12/2020 we were dispatched to this home by the customers extended home warranty company for a refrigerator not cooling in the fresh food section. The unit was completely frosted over not allowing it to cool. On 5/20/2020 we repaired the refrigerators defrost system and the unit began cooling properly. On 6/1/2020 we were dispatched again to arrive to find the refrigerator functioning perfectly on the cooling aspect. 0 degrees in the freezer and 38 degrees in the refrigerator. The homeowner then stated they had no ice, nothing we had ever addressed or knew anything about on original trips. This was a totally new problem that was never told to us by the homeowner. They stated the ice maker worked before our 1st visit, but how could that be when it is located in the fresh food section that was not cooling on our original visit. Come to find out their extended warranty company does not cover ice makers or associated parts, which they fail to mention in their text. Yet, they want to call us fraudulent, and wanted us to pay for the cost. We did nothing wrong here and our CSR's did not deserve the verbal abuse received.
Fraudulent company.
Please take the time to review Google reviews and Yelp. They are combative and not trustworthy.
Response: On 5/12/2020 we were dispatched to this home by the customers extended home warranty company for a refrigerator not cooling in the fresh food section. The unit was completely frosted over not allowing it to cool. On 5/20/2020 we repaired the refrigerators defrost system and the unit began cooling properly. On 6/1/2020 we were dispatched again to arrive to find the refrigerator functioning perfectly on the cooling aspect. 0 degrees in the freezer and 38 degrees in the refrigerator. The homeowner then stated they had no ice, nothing we had ever addressed or knew anything about on original trips. This was a totally new problem that was never told to us by the homeowner. They stated the ice maker worked before our 1st visit, but how could that be when it is located in the fresh food section that was not cooling on our original visit. Come to find out their extended warranty company does not cover ice makers or associated parts, which they fail to mention in their text. Yet, they want to call us fraudulent, and wanted us to pay for the cost. We did nothing wrong here and our CSR's did not deserve the verbal abuse received.
I contacted business to repair a Haier dryer on or around April 9, the appointment was scheduled for Monday April 13. Prior to that date, I sent an email cancelling appointment. Although the business did not acknowledge and have that missed appointment. I contacted business again May 1 for service they came out the same day. The technician assessed and said would have to order parts. On June 2, I received an email stating “See invoice, parts required are no longer available. Unit is not repairable.” On June 3, I received a call from Terry, Office Manager stating the same thing. I inquired as to why they did not know that could be a possibility when accepting job. The company had the make and model of dryer. I inquired about due diligence. She said that the Service Manager prior to appointment will check to see availability of the parts. He did not see any problems prior to appointment. I said I think that is a little odd that within a day these parts are now unavailable and I paid a service fee. She started to get angry and said that is the process and I will not argue with you. I asked for the Service Manger info, she refused to provide any other contact information. I said that I will be contacting Revdex.com and she hung up the phone. About 10 minutes later, she called back apologize somewhat for having a busy day. She stated that because I called and received service the same day on Monday, they did not have time to do research. I told her that is a convenient excuse but this is my second appointment for the same problem. I had cancelled in April, your system said it was a missed appointment, so research should have been done to prepare for appointment in April. According to your process you should have done research at that time and advised. I feel that due to their lack of due diligence on two occasions and failing to respond to customer in an ethical manner, I should be refunded service fee.
Ms ***,Firstly, the due diligence was performed by Capital City Appliance Service coming to your home and providing the services requested. The service fee paid of $91.38, includes the trip out, diagnosis, state sales tax and estimate. Unfortunately, for your scenario, some parts for your model are unavailable. After your cancellation in April, there would be no reason for a pre screen of parts. Not to mention, same day service does not allow for such actions. if you call at 9:30 a.m. on June 1st, and receive service at 3:30 p.m. on June 1st, it would be assumed the technician is coming out to perform his job. It is not fathomable any service company would receive a negative review based on this type of prompt, professional service to accommodate a consumer. The complaint is unwarranted and unjustified. Maybe have a morsel of appreciation for the above and beyond response to accommodate your request. By the way, parts ARE available for your model, such as the control board and motor.. just happens the parts YOUR unit requires are discontinued. Concluding, a diagnosis was required to determine the exact repair. Also may want to take heed to the information provided by the technician regarding the venting issue. The service fee was quoted, approved, paid and signed off on. It is legitimate and shall stand.
I called and made an
appointment a few days prior to appointment. According to your manager, research
would have been done on parts. I email to cancel appointment a few days prior
to appointment. No acknowledgement. Yet your technician in April still contacted
me on the date of the appointment as if it was still standing. According to your
manager, research would have been done on parts prior to appointment. Why would
not that information be captured in your system (if the research was done in April)?
Because it was never done in April or May. I would never show up ill prepared for
a meeting with a 6-hour lead time. I would never blame the client for not
following the organizational process. I always let my clients know every possibility.
You stated “The complaint is
unwarranted and unjustified. Maybe have a morsel of appreciation for the above
and beyond response to accommodate your request.” This a transactional relationship.
You are a business. I have a right to question the ethics of a business transaction.
I am supposed to be thankful that you took the time out your busy day to visit
our home and service our appliance and receive money for it. NO! That is paternalistic
language, its offensive, I will not shut up, be quiet and be appreciative of your
attention.
Your lack of consideration
for making sure your clients know their options fully, lack of due diligence,
lack of research and preparation for appointments, and the unprofessional
manner in which Terry and you handled this situations is why I am contesting.
It shows lack of integrity on your part and the people you hire.
I contacted business to repair a Haier dryer on or around April 9, the appointment was scheduled for Monday April 13. Prior to that date, I sent an email cancelling appointment. Although the business did not acknowledge and have that missed appointment. I contacted business again May 1 for service they came out the same day. The technician assessed and said would have to order parts. On June 2, I received an email stating “See invoice, parts required are no longer available. Unit is not repairable.” On June 3, I received a call from Terry, Office Manager stating the same thing. I inquired as to why they did not know that could be a possibility when accepting job. The company had the make and model of dryer. I inquired about due diligence. She said that the Service Manager prior to appointment will check to see availability of the parts. He did not see any problems prior to appointment. I said I think that is a little odd that within a day these parts are now unavailable and I paid a service fee. She started to get angry and said that is the process and I will not argue with you. I asked for the Service Manger info, she refused to provide any other contact information. I said that I will be contacting Revdex.com and she hung up the phone. About 10 minutes later, she called back apologize somewhat for having a busy day. She stated that because I called and received service the same day on Monday, they did not have time to do research. I told her that is a convenient excuse but this is my second appointment for the same problem. I had cancelled in April, your system said it was a missed appointment, so research should have been done to prepare for appointment in April. According to your process you should have done research at that time and advised. I feel that due to their lack of due diligence on two occasions and failing to respond to customer in an ethical manner, I should be refunded service fee.
Ms ***,Firstly, the due diligence was performed by Capital City Appliance Service coming to your home and providing the services requested. The service fee paid of $91.38, includes the trip out, diagnosis, state sales tax and estimate. Unfortunately, for your scenario, some parts for your model are unavailable. After your cancellation in April, there would be no reason for a pre screen of parts. Not to mention, same day service does not allow for such actions. if you call at 9:30 a.m. on June 1st, and receive service at 3:30 p.m. on June 1st, it would be assumed the technician is coming out to perform his job. It is not fathomable any service company would receive a negative review based on this type of prompt, professional service to accommodate a consumer. The complaint is unwarranted and unjustified. Maybe have a morsel of appreciation for the above and beyond response to accommodate your request. By the way, parts ARE available for your model, such as the control board and motor.. just happens the parts YOUR unit requires are discontinued. Concluding, a diagnosis was required to determine the exact repair. Also may want to take heed to the information provided by the technician regarding the venting issue. The service fee was quoted, approved, paid and signed off on. It is legitimate and shall stand.
I called and made an
appointment a few days prior to appointment. According to your manager, research
would have been done on parts. I email to cancel appointment a few days prior
to appointment. No acknowledgement. Yet your technician in April still contacted
me on the date of the appointment as if it was still standing. According to your
manager, research would have been done on parts prior to appointment. Why would
not that information be captured in your system (if the research was done in April)?
Because it was never done in April or May. I would never show up ill prepared for
a meeting with a 6-hour lead time. I would never blame the client for not
following the organizational process. I always let my clients know every possibility.
You stated “The complaint is
unwarranted and unjustified. Maybe have a morsel of appreciation for the above
and beyond response to accommodate your request.” This a transactional relationship.
You are a business. I have a right to question the ethics of a business transaction.
I am supposed to be thankful that you took the time out your busy day to visit
our home and service our appliance and receive money for it. NO! That is paternalistic
language, its offensive, I will not shut up, be quiet and be appreciative of your
attention.
Your lack of consideration
for making sure your clients know their options fully, lack of due diligence,
lack of research and preparation for appointments, and the unprofessional
manner in which Terry and you handled this situations is why I am contesting.
It shows lack of integrity on your part and the people you hire.
I am very upset with Capital City Appliance Service. I had to deal with them because they have the Whirlpool extended warranty contract. My three year old dishwasher began leaking. I contacted Whirlpool and they sent Capital City Appliances. Galvin replaced the gasket. The dishwasher continued to leak. This went on for several weeks. At one point, though I had an extended warranty, Capital City threatened to bill me for a service call. The straw that broke the camel's back was when Whirlpool instructed Capital City on what to do in diagnosing the problem and Galvin didn't do it. Whirlpool sent a transparent door used to diagnose dishwashers. Finally, Whirlpool wrote off the dishwasher and I am in the process of getting a replacement. The new one can't be installed until I repair the water damage caused by the old one. I hold Capital City responsible for the damage due to not following protocols sent from Whirlpool. I am not getting another extended warranty because Capital City has the contract.
I am very upset with Capital City Appliance Service. I had to deal with them because they have the Whirlpool extended warranty contract. My three year old dishwasher began leaking. I contacted Whirlpool and they sent Capital City Appliances. Galvin replaced the gasket. The dishwasher continued to leak. This went on for several weeks. At one point, though I had an extended warranty, Capital City threatened to bill me for a service call. The straw that broke the camel's back was when Whirlpool instructed Capital City on what to do in diagnosing the problem and Galvin didn't do it. Whirlpool sent a transparent door used to diagnose dishwashers. Finally, Whirlpool wrote off the dishwasher and I am in the process of getting a replacement. The new one can't be installed until I repair the water damage caused by the old one. I hold Capital City responsible for the damage due to not following protocols sent from Whirlpool. I am not getting another extended warranty because Capital City has the contract.
This was SUPER service...Galvin was wonderful.....On time fast kind friendly and he went above ands beyond helped get the dishwasher leven and straight.....GREATTT JOB!!!
Thank you for letting us know. We truly appreciate you review.
This was SUPER service...Galvin was wonderful.....On time fast kind friendly and he went above ands beyond helped get the dishwasher leven and straight.....GREATTT JOB!!!
Thank you for letting us know. We truly appreciate you review.
First, when tech called to let me know he was on his way...he seemed to be defensive of store repair had been purchased from. I brushed it off. Then when he did arrive and showed him product in question, he immediately threw his hands up and said, "he couldn't fix it." I started to speak, his phone rang and he immediately cut me off and took the phone call instead. Once his conversation was over, he immediately began talking. Eventhough I said, okay so again,... I iterated me intial thought per first phone conversation. I stated, I knew there was going to be an issue when I had mentioned the retailer issue. He then went on to tell me that he does a lot of work out of there and shops from there since he was a veteran. I stated, sir, just because you do work for them and buy from them does not give you a right to determine what another person/customer has had with them. Also, there was an issue about the warranty repair why he said "he couldn't fix it." I opened the door for him to leave. Anyway...I called the warranty department and told them of the situation and what I had told the repair tech. All of information given to tech was mentioned to the warranty department before he even arrived. Yet, he would not really listen to what I had to say. The warranty department already had on record information I had given before and told tech so they schedule another appointment with another company with no issues. After, I decided to call and talk to manager. I asked woman answered to speak with a manager and she said why? I said, I have any a service issue, her demeanor on the phone was very defensive. She preceded to get my personal information. I asked, can I just please speak to a manager, she said no not till you give me the information. I stated, I do not see what that makes a difference and why couldn't I give them that information. She said it does. I asked, so you are telling me until I give you information I cannot talk to a manager. She stated yes. I felt, she was rude, disrespectful, and did not care of my needs of getting the issue resolved. So, I bluntly asked, so do I need to contact Revdex.com to get this resolved then? She said yes...
Response: # ***
Unfortunately, this complaint has been written by an individual that is not truthful and is embellishing her story to try to gain something. To say my call taker was defensive and rude is any absolute untruth. I pulled the audio on her call and she refused to give my CSR her information of any kind even though she states the CSR got it. Ms. never once offered it up and was not given a manager due to that fact. All of the information was for is to give an idea of to whom we would be speaking to so a service order could be looked at before picking up the phone. Secondly, upon arrival, the technician found the unit in the garage, taken apart, and being told the consumer had been replacing parts, and it still did not operate. At that time the technician called the service manager and gave this information, and was told not to touch the microwave and to call the manufacturer. The technician called technical support at the manufacturer and report his findings and the manufacturer advised him not to touch the unit and their warranty would be voided. He then vacated the premises and departed.
Complaint: ***
I am rejecting this response because:
Regards
First, when tech called to let me know he was on his way...he seemed to be defensive of store repair had been purchased from. I brushed it off. Then when he did arrive and showed him product in question, he immediately threw his hands up and said, "he couldn't fix it." I started to speak, his phone rang and he immediately cut me off and took the phone call instead. Once his conversation was over, he immediately began talking. Eventhough I said, okay so again,... I iterated me intial thought per first phone conversation. I stated, I knew there was going to be an issue when I had mentioned the retailer issue. He then went on to tell me that he does a lot of work out of there and shops from there since he was a veteran. I stated, sir, just because you do work for them and buy from them does not give you a right to determine what another person/customer has had with them. Also, there was an issue about the warranty repair why he said "he couldn't fix it." I opened the door for him to leave. Anyway...I called the warranty department and told them of the situation and what I had told the repair tech. All of information given to tech was mentioned to the warranty department before he even arrived. Yet, he would not really listen to what I had to say. The warranty department already had on record information I had given before and told tech so they schedule another appointment with another company with no issues. After, I decided to call and talk to manager. I asked woman answered to speak with a manager and she said why? I said, I have any a service issue, her demeanor on the phone was very defensive. She preceded to get my personal information. I asked, can I just please speak to a manager, she said no not till you give me the information. I stated, I do not see what that makes a difference and why couldn't I give them that information. She said it does. I asked, so you are telling me until I give you information I cannot talk to a manager. She stated yes. I felt, she was rude, disrespectful, and did not care of my needs of getting the issue resolved. So, I bluntly asked, so do I need to contact Revdex.com to get this resolved then? She said yes...
Response: # ***
Unfortunately, this complaint has been written by an individual that is not truthful and is embellishing her story to try to gain something. To say my call taker was defensive and rude is any absolute untruth. I pulled the audio on her call and she refused to give my CSR her information of any kind even though she states the CSR got it. Ms. never once offered it up and was not given a manager due to that fact. All of the information was for is to give an idea of to whom we would be speaking to so a service order could be looked at before picking up the phone. Secondly, upon arrival, the technician found the unit in the garage, taken apart, and being told the consumer had been replacing parts, and it still did not operate. At that time the technician called the service manager and gave this information, and was told not to touch the microwave and to call the manufacturer. The technician called technical support at the manufacturer and report his findings and the manufacturer advised him not to touch the unit and their warranty would be voided. He then vacated the premises and departed.
Complaint: ***
I am rejecting this response because:
Regards
01/16/2020
Initial request was handled in a timely and efficient manner. Technician Kris M. was timely, efficient, very knowledgeable and courteous.,,,a real professional. He quickly found the initial problem, which was repaired. In addition he also found another issue unknown to us that would have resulted in a new appliance if not discovered at this time. The part was ordered and within two days Kris M. Installed the part and all ended well. I would recommend Kris M. and Capital City Appliance Thank you.
We appreciate the positive feedback! We are also very grateful for our amazing team of employees. Thank you for your business, we look forward to servicing you again soon!
01/16/2020
Initial request was handled in a timely and efficient manner. Technician Kris M. was timely, efficient, very knowledgeable and courteous.,,,a real professional. He quickly found the initial problem, which was repaired. In addition he also found another issue unknown to us that would have resulted in a new appliance if not discovered at this time. The part was ordered and within two days Kris M. Installed the part and all ended well. I would recommend Kris M. and Capital City Appliance Thank you.
We appreciate the positive feedback! We are also very grateful for our amazing team of employees. Thank you for your business, we look forward to servicing you again soon!
Had a part replaced with them in mid October. Part was broken about a month later. Called and they told me the part and labor were guaranteed for 90 days, but would have to charge me 60 for the call. I agreed to the 60. Tech came out and charged me 283 for the part. I was lied to and this is a terrible bait and switch. This is not acceptable. I would imagine there is a recording of Alison telling me I would only be charged 60 dollars.
Regarding this complaint. The customer was issued a refund, they accepted and approved and received the refund. There was a miscommunication which we apologize for. Refund completed.
Had a part replaced with them in mid October. Part was broken about a month later. Called and they told me the part and labor were guaranteed for 90 days, but would have to charge me 60 for the call. I agreed to the 60. Tech came out and charged me 283 for the part. I was lied to and this is a terrible bait and switch. This is not acceptable. I would imagine there is a recording of Alison telling me I would only be charged 60 dollars.
Regarding this complaint. The customer was issued a refund, they accepted and approved and received the refund. There was a miscommunication which we apologize for. Refund completed.
My washer stopped working called maytag who sent out a tech from Capital City Appliances. Tech did not turn on the unit took nothing apart and deemed it was a $700 repair. Got a second opinion and it was a $65.00 repair. The new company actually turned on the unit and took off the wash plate and found the real problem. The charged $91.38 for the service call which was a scam. I want my money refunded.
We were dispatched by Whirlpool (mother company of Maytag) to evaluate Mr. washer as having two issues. He was present with the technician and was shown the problems. Mr. saw my technician turn the washer on and my technician showed him what was going on with his washer. It needed the wash plate and gearcase. Mr. was given the diagnosis and estimate. Mr. declined the repair. Mr. said he had another company out to service the washer and it cost him $65.00. The one part that Mr. said that had been replaced was probably that cost, so that tells me that he probably did it himself, which is fine but don't claim “scam". We are not in the habit of just doing half of the repair needed thus band-aiding the problem. The issue will reoccur in the near future. No refund will be offered. We did our due diligence and made the trip to the home and gave Mr. the estimate. The work-order was signed off on by Mr..
I still want a refund. The technician did nothing. Never started my washer. Never took anything apart. Washer is running fine with the new wash plate. They have numerous complaints online for the same type of poor customer service. Maytag has also been contacted and a complaint has been escalated. This is all around bad business.
Mr ***, It is unfortunate you feel the service was inadequate. We could have priced JUST the washplate, however, that would not be a guaranteed repair. The shaft IS worn. We are FAR from a scam! We strive to provide the up most, honest repair. Cutting corners is not our forte!
My washer stopped working called maytag who sent out a tech from Capital City Appliances. Tech did not turn on the unit took nothing apart and deemed it was a $700 repair. Got a second opinion and it was a $65.00 repair. The new company actually turned on the unit and took off the wash plate and found the real problem. The charged $91.38 for the service call which was a scam. I want my money refunded.
We were dispatched by Whirlpool (mother company of Maytag) to evaluate Mr. washer as having two issues. He was present with the technician and was shown the problems. Mr. saw my technician turn the washer on and my technician showed him what was going on with his washer. It needed the wash plate and gearcase. Mr. was given the diagnosis and estimate. Mr. declined the repair. Mr. said he had another company out to service the washer and it cost him $65.00. The one part that Mr. said that had been replaced was probably that cost, so that tells me that he probably did it himself, which is fine but don't claim “scam". We are not in the habit of just doing half of the repair needed thus band-aiding the problem. The issue will reoccur in the near future. No refund will be offered. We did our due diligence and made the trip to the home and gave Mr. the estimate. The work-order was signed off on by Mr..
I still want a refund. The technician did nothing. Never started my washer. Never took anything apart. Washer is running fine with the new wash plate. They have numerous complaints online for the same type of poor customer service. Maytag has also been contacted and a complaint has been escalated. This is all around bad business.
Mr ***, It is unfortunate you feel the service was inadequate. We could have priced JUST the washplate, however, that would not be a guaranteed repair. The shaft IS worn. We are FAR from a scam! We strive to provide the up most, honest repair. Cutting corners is not our forte!
Timely service appointment flexible scheduling, prompt follow up. Can't beat that!
Thank you! We truly appreciate your feedback.
Timely service appointment flexible scheduling, prompt follow up. Can't beat that!
Thank you! We truly appreciate your feedback.