Capital City Appliance Service

We recently needed service on a five year old Whirlpool refrigerator that was cooling but not enough to keep food or ice. We called *** on a Thursday for a warranty claim and they hooked us up with Capital City. We received a call within 10 minutes to not only confirm the appointment but to move it up from a Monday to Friday (awesome). Clayton called the next morning and arrived within the appointment time. He said we would need a new compressor and it would have to be ordered. A week later we were scheduled for the repair and Clayton again called and arrived in the appointment window. He was done in less than an hour and the refrigerator is working great again. Clayton did an outstanding job and was very professional. The office staff was very friendly as well and helped get our appointments set up quickly. We are retired and do have a second refrigerator which made scheduling and getting through the wait much easier than it would be for some. Thanks Capital City.

We recently needed service on a five year old Whirlpool refrigerator that was cooling but not enough to keep food or ice. We called *** on a Thursday for a warranty claim and they hooked us up with Capital City. We received a call within 10 minutes to not only confirm the appointment but to move it up from a Monday to Friday (awesome). Clayton called the next morning and arrived within the appointment time. He said we would need a new compressor and it would have to be ordered. A week later we were scheduled for the repair and Clayton again called and arrived in the appointment window. He was done in less than an hour and the refrigerator is working great again. Clayton did an outstanding job and was very professional. The office staff was very friendly as well and helped get our appointments set up quickly. We are retired and do have a second refrigerator which made scheduling and getting through the wait much easier than it would be for some. Thanks Capital City.

Great service

Great service

If I could give a zero star rating I would. The absolute worst company I have ever had to deal with. We have a warranty on our oven, so unfortunately we don't have any option on who to choose. This company has been out 3 times to fix it and have not even fixed anything. Their availability is awful. They only come to my area Monday, Wednesday, and Fridays and only between the hours of 8am and 3pm. This means I have had to take off 3 days of work to wait around for them (they don't come within the 3 hours time slot they give you) and now I have to take a fourth day off because they still didn't fix it. My oven will preheat, but then it will drop 35 degrees at least and won't reach the wanted temperature.
1st time they came: said it was a calibration issue and that it should work. I tested it and it still didn't work, but they told me to give it a try. It still wouldn't work and so I had to call again and schedule them to come out. They would order a part and replace it the next time.
2nd time they came out: Tech was supposed to be at my house between 10-1. At 1pm no one had arrived at my house nor called me. I had to call the company and they said he was running late. Tech came to the house 20 minutes after said timeframe, opened the box and the part was broken. Therefore I had to be rescheduled for a different day.
3rd time coming out: Tech was supposed to be at my house between 9-12 and arrives at 12:15. Tech replaces said part. I tested the oven and yet again it was still having the same issue and I said he still needed to fix it. He said that the shop was closed, he didn't have any more parts, and that I should try it to see if it works. After showing him in person that it was still having the same issue, he calls Whirlpool. He said that they told him to ignore the display and just use the oven! How am I supposed to use an oven if I don't know what the temperature is at!? After I told him my frustration, how rude their people were and how difficult they are to deal with, he just laughs.
So here I am, having to schedule a FOURTH appointment. The scheduling department is not flexible, there is no apology or any sort of urgency to fix my said appliance. I have been without an oven for a month and a half. This company is a joke, their techs are obviously incompetent, and they have zero care for their customers. They actually told me to just keep my house unlocked if I didn't want to take a day off of work. Seriously?! Now I am stuck in this awful cluster until my appliance is fixed. AVOID AT ALL COSTS!

If I could give a zero star rating I would. The absolute worst company I have ever had to deal with. We have a warranty on our oven, so unfortunately we don't have any option on who to choose. This company has been out 3 times to fix it and have not even fixed anything. Their availability is awful. They only come to my area Monday, Wednesday, and Fridays and only between the hours of 8am and 3pm. This means I have had to take off 3 days of work to wait around for them (they don't come within the 3 hours time slot they give you) and now I have to take a fourth day off because they still didn't fix it. My oven will preheat, but then it will drop 35 degrees at least and won't reach the wanted temperature.
1st time they came: said it was a calibration issue and that it should work. I tested it and it still didn't work, but they told me to give it a try. It still wouldn't work and so I had to call again and schedule them to come out. They would order a part and replace it the next time.
2nd time they came out: Tech was supposed to be at my house between 10-1. At 1pm no one had arrived at my house nor called me. I had to call the company and they said he was running late. Tech came to the house 20 minutes after said timeframe, opened the box and the part was broken. Therefore I had to be rescheduled for a different day.
3rd time coming out: Tech was supposed to be at my house between 9-12 and arrives at 12:15. Tech replaces said part. I tested the oven and yet again it was still having the same issue and I said he still needed to fix it. He said that the shop was closed, he didn't have any more parts, and that I should try it to see if it works. After showing him in person that it was still having the same issue, he calls Whirlpool. He said that they told him to ignore the display and just use the oven! How am I supposed to use an oven if I don't know what the temperature is at!? After I told him my frustration, how rude their people were and how difficult they are to deal with, he just laughs.
So here I am, having to schedule a FOURTH appointment. The scheduling department is not flexible, there is no apology or any sort of urgency to fix my said appliance. I have been without an oven for a month and a half. This company is a joke, their techs are obviously incompetent, and they have zero care for their customers. They actually told me to just keep my house unlocked if I didn't want to take a day off of work. Seriously?! Now I am stuck in this awful cluster until my appliance is fixed. AVOID AT ALL COSTS!

Overall, the experience with CCAS was outstanding. From the moment that I first walked into their offices until the technician left after final installation, there was never a glitch in the process. The young lady at the desk was most understanding of my dilemma (and my not-too-well disguised sense of anguish) and was most encouraging relative to the kind of service that was offered.
The technician was similarly considerate and professional -- very direct in his diagnosis, the recommendation of action and the final implementation of the "cure". [This was all in sharp contrast with the reception and assistance provided by other resources that I had contacted before reaching CCAS.]
Finally, I am grateful to the local appliance store who recommended CCAS as THE place to go with my problem. They sure got that right!!!

Overall, the experience with CCAS was outstanding. From the moment that I first walked into their offices until the technician left after final installation, there was never a glitch in the process. The young lady at the desk was most understanding of my dilemma (and my not-too-well disguised sense of anguish) and was most encouraging relative to the kind of service that was offered.
The technician was similarly considerate and professional -- very direct in his diagnosis, the recommendation of action and the final implementation of the "cure". [This was all in sharp contrast with the reception and assistance provided by other resources that I had contacted before reaching CCAS.]
Finally, I am grateful to the local appliance store who recommended CCAS as THE place to go with my problem. They sure got that right!!!

The company repaired our dishwasher and did a very good job. The technician actually researched the problem and brought the right parts the first time. He was courteous and competent. The appliance now works the way it should.

The company repaired our dishwasher and did a very good job. The technician actually researched the problem and brought the right parts the first time. He was courteous and competent. The appliance now works the way it should.

Capital City came out to my house to do a service call on our washer/dryer combo. The technician, Jerry, was very professional and polite. He called ahead before arriving to our house, ran tests and diagnostics on the unit, and thanked me when he left. He also gave me some tips on any potential issues for the future and how to handle those before needing to call for additional service. Additionally the office staff was courtesy and polite and responded quickly to any of my calls or requests. Great experience all around and I would recommend them!

Capital City came out to my house to do a service call on our washer/dryer combo. The technician, Jerry, was very professional and polite. He called ahead before arriving to our house, ran tests and diagnostics on the unit, and thanked me when he left. He also gave me some tips on any potential issues for the future and how to handle those before needing to call for additional service. Additionally the office staff was courtesy and polite and responded quickly to any of my calls or requests. Great experience all around and I would recommend them!

Consistently great service! Jerry P is curteous, efficient and always seems to have the parts he needs with him.
I wish our KitchenAide refrigerator wouldn’t have as many issues as it’s had, but feel lucky to have Cap City to fix what breaks.

Consistently great service! Jerry P is curteous, efficient and always seems to have the parts he needs with him.
I wish our KitchenAide refrigerator wouldn’t have as many issues as it’s had, but feel lucky to have Cap City to fix what breaks.

I have NO idea how they have 4 stars here when everywhere else on the internet they are graded at 1 star. After reading some of the reviews here though it looks like Jerry should be running the place and handling all the calls as well. If I could get away with giving them none I would. I have unfortunately had to deal with these people for well over a year now as they are the only service provider for Lowes in my area. To begin with their office staff is horrible. They are not polite or friendly. They schedule the appt whenever and don't take into consideration when it's good for you. They just expect you to make time for them. I didn't realize the company was more important than the customer apparently. They have been out to my home multiple times over the past year and a half. They have done the same thing every time they have come out to fix my freezer and the problem keeps recurring. Instead of trying to actually research and figure out the problem they just keep putting a band-aid on it and replacing the ice maker. Let's figure out why the ice maker keeps breaking (DUH!) They are out here about every 3 months (only because it's under warranty and I have to use them) and if Lowes didn't get a discounted rate for their services they would have officially paid more than 3 times what I paid for the entire refrigerator. This last time they were out Lowes finally said "If this isn't going to permanently fix the problem then call us and deem it unrepairable." It's always the same guy that comes on every call so he came out again and took a look and after asking him if it was going to be a band-aid or not (which we both knew that's all it was going to be) he said "I can't tell the future" and refused to contact Lowes all together to give them a report or close the ticket. I'm guessing he didn't want to have to give them that same lame excuse in case they asked him that same question that he obviously didn't want to answer. He wouldn't even give them any report at all so that Lowes could make the decision that it's "unrepairable" themselves. He was afraid that if he made what the company might call the "wrong call" then he would have to buy me a new refrigerator. Not only have they been a shady and unknowledgeable company, but they are also just doing the bare minimum so they can keep getting paid by their "big box" customer. They are unprofessional and I HIGHLY recommend skipping them or refusing to use them as your servicer because they are not going to fix your issue correctly; only enough so they can keep coming out for more service calls. Thank God I'm under warranty and it's not costing me anything!! I will NEVER use them of my own free will and I recommend anyone steer clear as you're just wasting your money.

They have since come back and rebutted my above complaint and stated a complete lie.

I have NO idea how they have 4 stars here when everywhere else on the internet they are graded at 1 star. After reading some of the reviews here though it looks like Jerry should be running the place and handling all the calls as well. If I could get away with giving them none I would. I have unfortunately had to deal with these people for well over a year now as they are the only service provider for Lowes in my area. To begin with their office staff is horrible. They are not polite or friendly. They schedule the appt whenever and don't take into consideration when it's good for you. They just expect you to make time for them. I didn't realize the company was more important than the customer apparently. They have been out to my home multiple times over the past year and a half. They have done the same thing every time they have come out to fix my freezer and the problem keeps recurring. Instead of trying to actually research and figure out the problem they just keep putting a band-aid on it and replacing the ice maker. Let's figure out why the ice maker keeps breaking (DUH!) They are out here about every 3 months (only because it's under warranty and I have to use them) and if Lowes didn't get a discounted rate for their services they would have officially paid more than 3 times what I paid for the entire refrigerator. This last time they were out Lowes finally said "If this isn't going to permanently fix the problem then call us and deem it unrepairable." It's always the same guy that comes on every call so he came out again and took a look and after asking him if it was going to be a band-aid or not (which we both knew that's all it was going to be) he said "I can't tell the future" and refused to contact Lowes all together to give them a report or close the ticket. I'm guessing he didn't want to have to give them that same lame excuse in case they asked him that same question that he obviously didn't want to answer. He wouldn't even give them any report at all so that Lowes could make the decision that it's "unrepairable" themselves. He was afraid that if he made what the company might call the "wrong call" then he would have to buy me a new refrigerator. Not only have they been a shady and unknowledgeable company, but they are also just doing the bare minimum so they can keep getting paid by their "big box" customer. They are unprofessional and I HIGHLY recommend skipping them or refusing to use them as your servicer because they are not going to fix your issue correctly; only enough so they can keep coming out for more service calls. Thank God I'm under warranty and it's not costing me anything!! I will NEVER use them of my own free will and I recommend anyone steer clear as you're just wasting your money.

They have since come back and rebutted my above complaint and stated a complete lie.

My ice maker stopped making ice but it wasn’t too big of a deal. At the same time, my fridge stopped cooling followed with periods of freezing over. I called the manufacturer and they recommended this company. Anyway, they came out and claimed my ice maker and fan were broken. I pay to have that all done and they claim all is fixed. A couple of days later, no ice, no improvement whatsoever in cooling. I call them again and they tell me that it must be the timer switch (over the phone). They came out and “verified” it definitely was the timer switch. They replaced it and claim all is fixed. A few days later, still nothing. No ice, no cooling. The issue has yet to be resolved. They came out a third time and claim “I just sprung a refrigerant leak” and that must be what was causing it all but I will have to pay more to fix it on top of having to call the manufacturer to give them permission to fix it. If you look up refrigerant leaks, it says the fridge won’t stay cool and can have periods of freezing over. If things can’t get cold enough, the ice maker won’t make ice. That sounds like the exact issue and clearly has been all along. It didn’t just happen as they claim. My ice maker was practically new. I highly doubted it could have broken. The fan as well as I had that replaced when I had the ice maker done. The timer switch, who knows bit diagnosing it over the phone sounded suspect. My friend called their customer service twice, to try to resolve the issues. The second time they thought he was me. Both times he got the same super rude lady who yelled and cussed at him. She refused to take any responsibility and refused any thought of a refund. I believe my new ice maker/fan was not the issue and not even broken. I believe, whether intentionally or due to lack of knowledge, they led me to believe that it was the issue. If they didn’t know what was wrong or couldn’t find it, they shouldn’t make stuff up and charge me for it. I am on disability with a very limited income. I can’t afford to be scammed.

My ice maker stopped making ice but it wasn’t too big of a deal. At the same time, my fridge stopped cooling followed with periods of freezing over. I called the manufacturer and they recommended this company. Anyway, they came out and claimed my ice maker and fan were broken. I pay to have that all done and they claim all is fixed. A couple of days later, no ice, no improvement whatsoever in cooling. I call them again and they tell me that it must be the timer switch (over the phone). They came out and “verified” it definitely was the timer switch. They replaced it and claim all is fixed. A few days later, still nothing. No ice, no cooling. The issue has yet to be resolved. They came out a third time and claim “I just sprung a refrigerant leak” and that must be what was causing it all but I will have to pay more to fix it on top of having to call the manufacturer to give them permission to fix it. If you look up refrigerant leaks, it says the fridge won’t stay cool and can have periods of freezing over. If things can’t get cold enough, the ice maker won’t make ice. That sounds like the exact issue and clearly has been all along. It didn’t just happen as they claim. My ice maker was practically new. I highly doubted it could have broken. The fan as well as I had that replaced when I had the ice maker done. The timer switch, who knows bit diagnosing it over the phone sounded suspect. My friend called their customer service twice, to try to resolve the issues. The second time they thought he was me. Both times he got the same super rude lady who yelled and cussed at him. She refused to take any responsibility and refused any thought of a refund. I believe my new ice maker/fan was not the issue and not even broken. I believe, whether intentionally or due to lack of knowledge, they led me to believe that it was the issue. If they didn’t know what was wrong or couldn’t find it, they shouldn’t make stuff up and charge me for it. I am on disability with a very limited income. I can’t afford to be scammed.

I called them today about our Samsung frontload dryer that was making the most terrible squealing sound. I actually put off calling this company because of all the poor reviews. After calling two other companies (one who couldn't get me in until next week, the other wouldn't talk to me until I called Samsung to create a repair ticket) I decided to call Capital City Appliance. I spoke with a very nice woman who put me on hold to call the technician to see if he could fit us into his schedule. She came back on the line and told me he was in my area and would be there within 15 minutes!
Jerry P. arrived quickly, looked at the dryer, listened to it and knew immediately what the problem was. He told me he had the part on the truck and he could fix it immediately. The part that needed replaced was in the back of the dryer, behind the drum. He disassembled it all, fixed it and had it all back together in no time. All together, he was here for not even 30 minutes. He even helped me get my washer balanced correctly. He gave us advice on properly venting the dryer, having our ducts cleaned and even had stickers for our kids.
I highly recommend using this company! I will definitely use them again for any appliance issues that arise.

I called them today about our Samsung frontload dryer that was making the most terrible squealing sound. I actually put off calling this company because of all the poor reviews. After calling two other companies (one who couldn't get me in until next week, the other wouldn't talk to me until I called Samsung to create a repair ticket) I decided to call Capital City Appliance. I spoke with a very nice woman who put me on hold to call the technician to see if he could fit us into his schedule. She came back on the line and told me he was in my area and would be there within 15 minutes!
Jerry P. arrived quickly, looked at the dryer, listened to it and knew immediately what the problem was. He told me he had the part on the truck and he could fix it immediately. The part that needed replaced was in the back of the dryer, behind the drum. He disassembled it all, fixed it and had it all back together in no time. All together, he was here for not even 30 minutes. He even helped me get my washer balanced correctly. He gave us advice on properly venting the dryer, having our ducts cleaned and even had stickers for our kids.
I highly recommend using this company! I will definitely use them again for any appliance issues that arise.