Capital One Financial Corporation

Review: I have paid in full my product two months ago and did not receive my title. we called several times to request when we were going to receive our title and we have never received it we held our end of the deal by paying in full on january 5th 2015 we would please like to have our title it should not have taken this longComplaint concerns: OtherDesired Settlement: we would like to have our title for our [redacted]

Business

Response:

Capital One received this complaint and corresponded directly with our customer to resolve the matter.

Review: I have had the Capital One Aspire Travel Card for over 6 years. The monthly payment have always been paid in full. Over the 6 year period, a few requests had been made for an increase on the credit limit. Customer service has not been helpful. The credit was set at the time of application and would never change was the explanation given. The credit limit was set at $10k cdn. Other credit card companies offer $25k- $50k cdn. as the limit and if there were any major purchase, they would at least approved a one time increase.

On Feb 21st, 2015, my wife found out that a payment put on the credit card for the balance of a [redacted] was declined. She called the credit card company and found out the credit limit exceed the maximum by $3000. She offer to transfer $5000 cdn. immediately on line to cover the cost. The travel agency was closing in 25 minutes. The payment had to be done by that date. We chose to use Capital One because the initial payment was made using the Capital one credit card. The credit card would only cover the travel benefit if the full cost of the trip was paid using the Capital One credit card. Customer service was informed of the situation and my wife was told no exception would be made and she better use a different credit card to pay for the balance since the travel agent will be closed in 10 min by that point. At the end my wife had no choice, but to make the payment on a different credit card forfeiting the benefit of using Capital One Aspire Travel card.

I have no debt ,an excellent credit history and own my house mortgage free. We do have a few credit cards which we choose to use depending on the purchase. I am a [redacted] and my wife a [redacted] and we've both been in practice for over 25 years . We have a stable income and pay all credit cards in full every month.Complaint concerns: a Credit CardDesired Settlement: Even though the final payment to [redacted] has been made with a different credit card, they should have made an exception and provided the full coverage for our trip according to the credit card agreement. We were making every effort possible (include making a cash payment on line) to make the final payment on the credit card only to be rejected. We are loyal customers with a good credit history and have found the low credit limit problem totally frustrating.

We request that our credit limit be increased to at least $25,000 if not more reflecting on our financial situation. Apparently, there was no maximum they will give to a customer. It all depends on the credit department. It was unnecessary to put my wife through the stressful situation on Feb 21st because of a $3000 over limit purchase. In the past, several times we have had to use another credit card for a larger purchase because of the low credit limit.

Your full consideration will be appreciated.

Business

Response:

Capital One received this complaint and corresponded directly with our customer to resolve the matter.

Review: I purchased a vehicle approximately four years ago through Capital One and the monthly payment was established on an electronic transfer from my checking account. On the 23rd of each month exactly $729.54 was withdrawn from the checking account. On 11/18/2014 I logged on to the Capital One site and went to the "make a payment" page. On this page there is an option to "pay off" the loan. This is what I desired. The pay off amount was $7,141.51. I was not required to enter any additional banking information as all of my checking account information was already listed. I simply hit "make the payment". On 12/5/2014 I received a call from Capital One stating that my payment was past due. I signed on to the Capital One site again and it indicated that the payment had been made, but then removed on the same day (11/18). I then called and talked to a customer representative. I asked him both, why was my payment of $7,141.51 reversed and why did Capital One not do the electronic transfer on 11/23 of they did not accept the pay off? At first he stated that my bank "refused" the payment. While on the phone with the representative, I called my bank and on speaker phone, they stated to the rep that they had no record of an attempt to make the withdraw from my account. The rep then stated that the amount must have been too large and that Cap one decided to not process it. I told him to make the transfer. He wanted to add the additional interest, but I told him no as it was their error. He talked to his supervisor and told me that it was resolved, he took the payment of $7141.51 and told me the pay off was complete and to expect title. I spent one hour on the phone. On 2/8/15 Cap One again called demanding $17.19. I went through this entire explanation and talked to one rep and two supervisors. The supervisor told me that I must have entered an "invalid" account number. I stated that I did not enter any account number as it was already in their system. After 30 minutes on the phone, I simply paid.

Product_Or_Service: Auto FinanceDesired Settlement: DesiredSettlementID: Refund

I want my $17.19 back and an apology. I am an Orthopedic Surgeon, I spent an hour and a half of my time arguing about 17 dollars, it is obviously a matter of principle.I want the Revdex.com to continue to expose the inept, poor customer service of this company. I have cut up my Capital One Credit card and will never use it again.

Business

Response:

Capital One received this complaint and corresponded directly with our customer to resolve the matter.

Review: Due to the company coming into my account unauthorized,a loan I had due to come out was not paid and as such I had to pay a fee. The company came in on 10/24/2014 and that was when my loan was due also.Desired Settlement: I would like them to pay the loan amount of 52.69 and the fee associated with it of 25.00

Business

Response:

Capital One received this complaint and corresponded directly with our customer to resolve the matter.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,

Review: I recently obtained a copy of my Credit Report. I noticed an OPEN Capital One account on my Credit Report, with a balance of approximately $2641.00 that was past due! I have NEVER received ANY correspondences rom Capital One at my above home address about this account. I am DISPUTING this debt. I am asserting ALL my legal rights under the FAIR DEBT COLLECTION PRACTICES ACT 15, USC, SECTION 1692 C. This is a FEDERAL LAW. Aside from verification of this debt, I do not want Capital One to contact me. I give the Revdex.com my full authorization to contact Capital One on my behalf. Capital One has my full permission to give the Revdex.com any information that it requests connected to this account. I want to be supplied with copies of the following ORIGINAL DOCUMENTATION used to open this account immediately from Capital One:

1. The FULL NAME of the individual that opened this account.

2. The complete mailing address that is connected to this account.

3. The complete address that the Credit Card was mailed to when the account was opened.

4. The EXACT DATE that the account was opened.

5. The Social Security Number that was used to open this account.

6. The FULL NAME of the original debtor on this account.

7. How was this account opened...Mail, Internet, etc.

8. What was the BILLING ADDRESS connected to this account.

9. Copies of all RECORDINGS from the DEBTOR connected to this account.

10. The exact INTEREST RATE when the account was opened.

11. An exact calculation and breakdown of how interest is calculated on this account.

As I stated earlier, I have NEVER received ANY information from Capital One to my above address stating that I owed this debt!

I want Capital One Bank to be fully aware that if ANY information connected to me and this debt is inaccurate in ANY WAY, I will immediately commence legal action against Capital One. Furthermore, I want Capital One to be aware that it is ILLEGAL to report INACCURATE or OUTDATED information to the Credit Reporting Agencies. If a company engages in this activity, it is a violation of THE FAIR CREDIT REPORTING ACT; which is a FEDERAL LAW. I want Capital One to know that I am asserting ALL my legal rights under this federal law as well.

Desired Resolution:

I want Capital One to IMMEDIATELY and permanently remove ALL information about this debt from my Credit Report. I also want Capital One to permanently remove ALL trade lines about this account from my Credit Report. Furthermore, I want Capital One to inform the Revdex.com, as well as me, when this occurs. I authorize the Revdex.com to act on my behalf in this matter; and to be furnished with all information that they request from Capital One concerning this account.

I am a supporter of the Revdex.com, and I thank you in advance for assisting me with this matter. If you need further information, please contact me by email or phone.

Can the Revdex.com please let me know if this is email is an acceptable format to file my complaint against Capital One.Desired Settlement: Unspecified

Business

Response:

Capital One received this complaint and corresponded directly with our customer to resolve the matter.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].

Regards,

Review: I have a credit card with Capital One. I am currently an [redacted] and am stationed in[redacted]. I tried for two days to make my payment on the [redacted] site with no success. I was finally able to get it to process through 15 minutes after the 5pm (United States time) cutoff. I contact customer service immediately via the message center on my account (it is difficult to make calls due to our shift schedules and the only phones we have access to are government lines). I was told by capital one that I was still being charged the $35 late fee. I have contacted them before due to the time difference and thought this would be changed on my account. However, this time it was a malfunction on the company's website. I was still told I was being charged the late fee and that I should have called (once again, almost an impossibility due to my job and location). I got this card because I had heard good things about Capital One, but they have proved themselves to be unkind and seeking to take advantage of service members out of the country.Desired Settlement: I would like the late fee to be reversed.

Business

Response:

Capital One received this complaint and corresponded directly with our customer to resolve the matter.

Review: Recently my [redacted] card was changed to Capital One. After the change, I immediately had trouble logging into the new Capital One website as I was accustomed to using the [redacted] website. I also purchased a home and moved within this timeframe. I received no statements, could not change address online and a payment must have been delayed and recorded as late on my credit report. I have attempted to contact Capital One several times via [redacted] but my requests are rebuffed with a response that leads me to believe that no one even read the letters I wrote before responding. I have been a customer with [redacted] since February 2006 and would be glad to remain a customer but I don't think that will be possible if they can't help me out with this misunderstanding.Desired Settlement: Removal of late payments with all applicable credit agencies.

Business

Response:

Capital One received this complaint and corresponded directly with our customer to resolve the matter.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,

Review: I have had problems with this company since I got my loan but I cannot go forward without the Revdex.com getting involved. I have made payments with this company I have gotten 3 months behind once I called them to find out my balance they are saying I am way more behind then I actually am. I know for a fact I am not as for behind as they are saying and I asked for my payment history also need to know where my payments are actually going the rep told me he wont email my history or payments. When I called about 2 months ago I was only 3 months behind I made a few payments since so that would make me 60 days or less behind. I have made payments since on my card so I have a paper trail I can provide. This company is trying to say im 190 days behind excuse me I can do math how did it go from 60 days to 190 days? I also want my records that this company will not send over to me. At this point I need the Revdex.com to get involved. there are Many reviews on line saying the same problems. I dont know what month there putting my payments in for but either way its not 190 days late. A payment is a payment no matter where there appling it. I need help at this point thnis company is scamming and doing things against the law.My complaint concerns: an Auto LoanDesired Settlement: I want them to STOP the bs and put the right amount on my account also I want and need my payment history in an email.

Business

Response:

Capital One received this complaint and corresponded directly with our customer to resolve the matter.

Review: I completed a transfer online from an external account to a Capital One 360 Savings and was never informed about the required 5 day hold at the time of the transfer. The only message displayed at the time of the transfer was that the transfer would be completed by September 4th, 2015. It was not until the money left my external account and was in the activity of the Capital One 360 Savings that I had knowledge of any hold. The activity reads that the money will not be available until September 14th, 2015. I called customer service and was informed that I should have been informed and that there was nothing I could do but wait. They would not do a partial release of the funds either.My complaint concerns: a Banking Account (Savings)Desired Settlement: A release of $1,000 and a revaluation of your transfer website.

Business

Response:

Capital One received this complaint and corresponded directly with our customer to resolve the matter.

Review: Sent a letter to Capital one for debt VALIDATION on 11-4-2013. Letter was sent first class, certified, return receipt. Received a confirmation signature. Article number [redacted]. In regards to account [redacted]. Request the service or contract agreement with the creditor with my signature. Ask for original amount of debt, fees, and interest. No response was given. 30 day time frame has expired. I believe this is in violation of the [redacted] and [redacted].Desired Settlement: Have the account removed from all three credit bureaus. [redacted], [redacted] and [redacted].

Business

Response:

Capital One received this complaint and corresponded directly with our customer to resolve the matter.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

1. Capital One stated THEY sent a letter to [redacted] dated for November 13, 2013 to address my concern. No letter was sent to me from Capital One or [redacted]. IF they did, I request a copy that was sent to [redacted].

2. They are the ORIGINAL CREDITOR so the information that I sent was certified and they should have payment history, date of delinquency, and all the information that I requested from THEM.

3. They stated they could help me with information on the account dated before May 17, 2011. THAT was what I was asking for, again, in the certified letter sent to Capital One.

4. Again, if the information is not verifiable, please have Capital One and [redacted] removed the information from all three credit bureaus [redacted], [redacted], and [redacted].

Regards,

Review: It has been over two weeks since Capital One has restricted my account reasoning that it is a fraudulent account and was not initiated by me. I contacted Capital One couple of times and provided the information requested, yet the account is still restricted. Not only that Capital One is trying to convince me that the account does not belong to me, which in reality it does , but also they have disputed all the valid charges, without my approval, which has embarrassed, as well as created big trouble for me.My complaint concerns: a Credit CardDesired Settlement: Capital One Bank N.A. is hereby notified that the account is not fraudulent and it does belong to me. As I mentioned to Capital One Bank N.A. before, I take full responsibility on the amount on my account and hereby request Capital One to stop inappropriate action, discrimination and unethical behavior towards me.

For references: 1.I have provided all documents requested. 2. At Capital One, I have been transferred over and over and inconsistent information has been provided. 3. My case investigator ( Brian C. ) has never contacted me, nor has he ever responded to my fax, voicemail or written letters.

Business

Response:

Capital One received this complaint and corresponded directly with our customer to resolve the matter.

Review: I have an account with Capital One Spark Business. I explained to the customer service rep that because I was a teacher I would be unable to make payments over the summer months because I had no income over the summer. After my account was 3 months passed due they offered to place me into the "Specialty Assistance Program" for passed due accounts. I worked with the Specialty assistance program numerous times over the fall and winter months to try to bring my account current. I made partial payments when I could to let them know I was attampting to keep the credit line in good standing. On January 3, 2014 I was told if I paid $395 that the account would become current and return to good standing status. I set up automatic online billing with my bank so that I could continiue to make on time scheduled payments. The first payment was generated today Feb 3, 2014 for $100. I called today to see if Capital One received my payment and they said my line of credit was revoked back in October. Capital One failed to honor their agreement that enrolling in the specialty assistance program and paying $395 on January 3, 2014 would keep my account current and in good standing.Desired Settlement: This line of credit is currently in the temorary unusable status. I was informed that the line of credit will be suspended/revoked on February 9, 2013. I would like to for this line of credit to remain in good active standing as long as I continue to make scheduled monthly payments.

Business

Response:

Capital One received this complaint and corresponded directly with our customer to resolve the matter.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].

Regards,

Review: Capital One charged me $33 dollars for a protection plan that I did not authorize. When I called the customer service representative he said I would have to call in the next day to cancel. I asked why I had to cancel something I did not authorize. He said he would get his supervisor...he then hung up on me. I want the charged reversed immediately. Account Number Ending in [redacted].Desired Settlement: Charge reversed on my account

Business

Response:

Capital One received this complaint and corresponded directly with our customer to resolve the matter.

Review: A company ([redacted]) attempted to make a charge against me that wasn't authorized. The card information had expired. I received and have in my possession the information that states that the charge wasn't successful. Capital one processed the charge anyway. I didn't know this charge had been made. The account is kept in case of urgent need or emergency and it didn't have a balance. This charge made me incur multiple late fees and interest. No attempt was made by the company to contact me. I now have bad marks on my credit report due to their actions. They shouldn't have processed the sale and also should have contacted me regarding no payment being received. I do not have a history of late payments with this company and they are now damaging my credit history.Desired Settlement: I want all of the charges removed from my account. I have proof that the charge shouldn't have been completed. I also want all negative information removed from my credit history. If this cannot happen then I will be forced to seek legal council

Business

Response:

Capital One received this complaint and corresponded directly with our customer to resolve the matter.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,

Review: I have submitted multiple times for Capital One a letter to show proof that the debt that is on my credit is mine. They haven't sent anything but a letter saying We have reviewed our records and found that we previously responded to your request. Based on our investigation of your records, we believe that our original determination is correct. They haven't sent proof that the debt is mine. Acct# [redacted] and Acct# [redacted]. I want these off of all three credit reports.My complaint concerns: a Credit CardDesired Settlement: I want these two credit cards off of all three credit reports

Business

Response:

Capital One received this complaint and corresponded directly with our customer to resolve the matter.

Review: I applied for a Capital One Credit Card on the internet, the site promoted 3 different cards which I could possibly qualify for. I applied under the impression that I could choose between the 3 offered. The site automatically chose the highest interest on available; even though there were 2 others offereing different rates and criteria as yearly plan which cost $75 annually after the first year which offered a lower interest rate, the third was a card offering a lower rate which couldnt read all of the criteria due to site continuing to the next portal not allowing enough time to read. I I attempted on several occasions to speak to them regarding them lowering the interest rate along with changing the type of credit card they issued. My current credit score doesn't disqualify me from other options. I was placed on hold for enormous time frames, transferred from one department or person to another, given an ongoing rendition of I'm sorry that this has occurred to you we want to provide our customers with the best service possible. This statement was repeated no less than 10 times during the course of just one conversation with them. I was getting exactly nowhere. I called no less than five separate times. Recently; I noticed that my credit limit had doubled without any consent or knowledge until I happen to notice the increase when I received a refund check from them for overpayment. I contacted them to inquire as to why I was not informed of the decision to raise my limit without my permission. I understand how credit works, attended several seminars regarding credit when my profession was in the mortgage business as a licensed mortgage consultant and currently a licensed real estate broker. I understand and know that the more possibility of debt increases the change of default which affects an individual’s FICO scores. I was attempting to convey to them that I wished to have it lowered to $4500 of which they would not comply. I was bounced around to numerous people whom started the long irrelevant mundane response of how sorry they were for any inconveniences and would I repeat over and over again my identity. Note that this information was collected several times prior during the course of my conversation with them or should I say lack of conversation and cooperation. Capital One Bank has no authority to act in my behalf without my prior approval which includes neither opting out of my information being shared or any of their affiliates from sharing or contacting me for any reason.

My complaint concerns: a Credit CardDesired Settlement: . I would appreciate your agency intervening with Capital One Bank regarding the resolution of this matter and to also investigate their tactic of attempting to slow response process, avoidance of issues, long wait times between departments or persons, the ability to access information in a more timely fashion on the telephone and not limit it to the internet which I do not rely upon as being 100% safe and hack proof. Capital One is exploiting its customers with this tactic due to the amount of times I felt compelled to hang up; instead I wanted to see the process through to determine if my assessment was correct or not, that's why I tried on more than one occasion and basically the outcome was the same. It’s inherent in their company policy evidently

Business

Response:

Capital One received this complaint and corresponded directly with our customer to resolve the matter.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Capital One violated my consumer rights by not obtaining my permission before attempting to pigeon hole my credit ratios. I am aware of this tactic to increase profits by suttle cohersion to steer persons an unwanted nor solicitated tactic attempted by them, which is no more than an attempt to control my credit standing and it's an attempt to steer me and hold hostage my ability to direct and maximize my credit future. I am appalled and the entire uninformed public should be aware of this underhanded and underminded intentional practice. No Capital One, you are predictors on the disadvantaged and how dare you attempt to portray yourself otherwise. I appreciate the fact that credit was extended initally of which I have no intention of abusing. I will not ideally stand by and not go forward in addressing this practice. I know they can not legally cancel my card due to consumer protection laws unless I violate can the terms of agreement. Since I have not violated these terms and paid off my balances in an expedite manner. Capital One should rethink this response and follow back up with as promused for I am still awaiting the return telephone call from the representative whom promised to call me back within 72 hours if memory serves me correctly. This matter us far from being over at this point. The fact that I have been not only disrespect by the actions the fact that they didn't keep their word justifies the initial purpose of my complaint, it has only compiled the issues..Regards,[redacted]

Review: my capital one [redacted] was stolen account ending in [redacted] and someone acquired my pin and withdrew money, my fraud investigator for capital one put the money back on my account and said it was over. I withdrew the money. I now get a call from same adjuster telling me he feels I removed the money yelled at me and treated me like a criminal. and when I asked what proof he had to think my card was not stolen and pin compromised he said he had no proof just a gut reaction! I asked him what he did for 2 mths while investigating my case and he said not a whole lot. I was shocked!! for his rude cantor. he said a theif would of changed my pin. I said how would they do that, he said with my social security number I said what if they didn't have it. he had no answer. he said I used the atm before where the money was taken out and thats proof enough to say this is not fraud. this fraud investagator should not be working for capital one.

stated in capital ones contract they state no transactions that I did not authorize I will be accountable for! this is a breach of contract.My complaint concerns: a Credit CardDesired Settlement: I want the funds that were removed fraudulently to be returned to my account. in the sum of $282

Business

Response:

Capital One received this complaint and corresponded directly with our customer to resolve the matter.

Review: On 6/10/15 I transferred $278.21 from my [redacted] Bank Account to Capital One to open a Capital One 360 Bank Account.

On 6/12/15 I received a telephone message from Capital One asking me to call them. I called them on the same date and was put on hold for over 15 minutes, so I sent them a message on their website. In the message I explained the long hold time and if they were not able to open my account to transfer the opening funds back to my [redacted] Bank Account.

Today (6/14/15) I received the following message from Capital One:

Hi James,

We apologize for the hold time. We've confirmed that your 360 Checking account have been opened. However, there appears to be a security restriction that can only be addressed over the phone.

The number we prompted you to use goes directly to the security department. However, if you use our general service number, 1-888-464-0727 one of our Associates will be able to help you out. We're available from 8 AM to 8 PM, 7 days a week.

Thanks,

Kyle

++++++++++

I called Capital One at 1-888-464-0727 and was connected to Josh (employee number [redacted]). Josh told me that no one worked at Capital One today who could resolve the account. He refused to release my money and he would not transfer my money back to my [redacted] Bank Account. I also talked to Josh's supervisor, Jim and he said he could not help either.My complaint concerns: a Banking Account (Checking)Desired Settlement: Transfer funds back to my [redacted] Account or open the Capital One 360 Account.

Business

Response:

Capital One received this complaint and corresponded directly with our customer to resolve the matter.

Review: I have 2 credit cards with CapitalOne, both which have the same contact details, and both are set to auto-pay from the same bank account. For some reason one of them got flagged for security, but I received no notices - my credit card was just being rejected. I was travelling outside the country, so I called long distance in to talk to an agent, and they forwarded me to a fraud [redacted]. She kept putting me on hold for 5 minutes at a time, and came back and asked me a couple of questions: what's your address, who is the owner of that address, and what is the mortgage. I told her I had 2 mortgages and asked which one she wanted, she said she didn't know so said I was going to give her info for the one on my primary home. She then put me on hold for another five minutes and asked for a more specific mortgage amount, which I looked up on my bank account to give her the exact amount to the penny. After another 5 minutes, she came back and said the information was not correct, and that they had fraud concerns and that I had to collect a bunch of documents and fax them. I am travelling overseas! I figured she must be looking at the other mortgage so I offer to give her that info but she says since I "failed" the first question she can't continue. "Failed"!? I have 2 freaking mortgages, she couldn't tell me which one she wanted, and since I guessed the wrong one she can't accept the info for the other one? I tell her to just look at my account and she will see I have another credit card with the same contact info, the same auto-pay bank account source, I can tell which txns I did on both cards, etc. She says sorry, she can't take that information into consideration, and I'm still flagged as a "fraud". I say fine I can try to email you the docs you want, but of course they don't accept email, they want me to find a printer to print out the documents and then find a way to fax to them. After wasting 30min of my time on hold (over international long distance), being ambiguous about what info they wanted, not accepting a corrected answer (since I guessed the wrong mortgage the first time), not being able to take information electronically, and asking me to run around town wasting my time just for the privilege of being able to use their card!? Completely ridiculous.Desired Settlement: Really, I just want everyone else in the world to know what terrible customer service Capital One has. I have other credit cards I could use (even the 2nd CapitalOne card), I'm just so upset at how much of my time they wasted and how stupid their fraud [redacted] is. Close the account you is, I'll just take my business elsewhere.

Business

Response:

Capital One received this complaint and corresponded directly with our customer to resolve the matter.

Review: On October 16,2013 I went on their website and paid my balance in full well before it was due. I talked to them several times on the phone and they had assured me my account would be closed as I requested after I paid the entire balance ($1579.69) On Friday Nov 1, 2013 I opened my mail from them and it says I owe them $17.35. I went to the online chat on their website and asked why I am being billed when it is paid off and supposed to be closed? Their representative told me I would have to pay that for three months and then acct would be closed. I told her I had paid off and closed two other credit cards in October along with theirs and neither of them had done this to me. I told her it was bogus and I am contacting the Revdex.com.Desired Settlement: I request my account be put to zero balance and closed immediately.

Business

Response:

Capital One received this complaint and corresponded directly with our customer to resolve the matter.