Capital One Financial Corporation

Review: My account was charged several times by [redacted]. The bank never noted me that there was a issue with my account. I have never had anything bounce and I have never had multiple transacions of the same thing post to my account with out my knowledge. I called the bank and the reps were not helpful at all. They did not ensure my bills were paid. Were not willing to release the holds. So not only was [redacted] allowed to constantly charge my card and get the money. There were allowed to maintain a large hold resulting in about $1000 in transactions. My passport check was returned as a result of this issue and no one called saying there was a issue. I was told to put more money in the account out of my savings. The rep Julian played rap music in the background as I tried to rectify the situation. It was unprofessional and just rude. I asked for his manager and he said there was no one above him but a email address. As of now all my funds are tied up in pending transactions and transaction you all authorized multiple times for [redacted]. The [redacted] said I couldnt do anything because they don't see the transactions on their end. I am the custome r and have been a member of the bank since 2007 with no issues.My complaint concerns: a Banking Account (Checking)Desired Settlement: I want a speedy research into the fradulent charges. I want all pending charges by [redacted] and [redacted] released. I want advocacy for the refund of the money owed to my by [redacted]. This is fraud. I want professional conversation regarding the issue. Julian should be sent to training and I want a apology in writing.

Business

Response:

Capital One received this complaint and corresponded directly with our customer to resolve the matter.

Review: I moved recently and I lost my card recently. I have a [redacted] I made a large purchase recently where they were suppose to elect 48 month financing no interest. They gave me 6 months. Since I lost my card and I moved recently they asked a bunch of ridiculous questions that were very old. I failed one of these questions because I said I wasnt sure about the make or model of a certain vehicle.My complaint concerns: a Credit CardDesired Settlement: I need a new [redacted] Big Card to resolve the 48 month financing. Actually, I dont want a card at all because I am not satisfied with Capital One's Customer Service. I just need Capital One and [redacted] to straighten out the large order I made recently with the proper financing term option.

Business

Response:

Capital One received this complaint and corresponded directly with our customer to resolve the matter.

Review: I purchased two vehicles through Capital One and after trying to refinance my loans I come to find out that Capital One does not refinance people who already has a loan with them. However, when I received the loan and spoke with a representative I was informed that I could refinance after one year of car payments as long as may payments on time which I have been doing. After reviewing my loans this weekend I notice that for the Rogue vehicle I have paid $4,495.68 in interest and only $1,950.92 in principal. I pay more than the required payment amount monthly and not on cent has gone towards my principal. In one year I have made $4,495.68 in interest so at what point will the interest be paid in full. It seems to me I will me making car payments for the rest of my life according to this contact. Capital One is just like a sales representative, they are slick talkers that tells you what you want to hear but the contact states something else. I also, look into my second car loan to see what the payoff would be, I do not understand why it would cost me more to pay off both cars?! Why would I be penalized to pay off a car early. IS THIS LEGAL?! I don't like this contact, it is not fair and this is not what was explain to me when I spoke with Capital One rep. back in April 2015 when I got the loan. Capital One deceived me and I am seeking legal assistant to see if what they did is legal. I do not wish to continue doing business with Capital One and I am looking into banking with someone else. if Revdex.com can help me I would appreciate it.My complaint concerns: an Auto LoanDesired Settlement: I am seeking a modification of my contact because I was deceived at time of service, billing adjustment, and to be able to refinance both loans because I was told I could do it after one year of making payments in a timely matter.

Business

Response:

Capital One received this complaint and corresponded directly with our customer to resolve the matter.

Review: High interest rates. My rate has never been lowered this entire time that I've had capital one for over 3 years.

On July 2, 2016 I called to make a payment to capital one. Upon hearing my interest charged to my account I spoke to a representative to discuss my high interest rate. My rate, after 3 years, is as high as someone with no credit history with the company and a credit score of 400 (which I DO NOT have). Upon requesting a lower rate, I was put on hold and surprise yet again was informed there were currently no offers. I heard the same thing approximately 3-4 months ago when I was offered an upgraded card with more benefits. When I asked the representative to provide me with her name/agent I.D. number conveniently the call was disconnected. I called back and requested to speak to management and spoke to Robin (manager). She advised there were no offers to lower interest rates at this time and there was nothing they could do other than offer for me to apply for another card that might have lower interest rates.

'Fool me once, shame on me. Fool me twice, you can't fool me again.'-Bush Quote

* Needless to say I was not interested in this offer.

In 3 years of paying on time, over the minimum on my account Capital One has set such high interest rates designed to fleece the consumer. With such a high interest rate there is no way that someone can pay back the debt. I vow to never use this card and dedicate myself to doing everything I can to terminate this relationship.

http://www.valuepenguin.com/average-credit-card-interest-rates

Card Type Low High Overall

Travel Rewards Cards 15.62% 19.24% 15.99%

Business Credit Cards 13.12% 19.87% 15.37%

Cash Back Credit Cards 13.24% 22.99% 20.90%

Bankrate.come list this Venture one card for good/excellent credit interest rate 12.24%-22.24%.

This is not right that I'm being charged an interest rate of someone with no credit, designed to never have me pay off this debt. This is highway robberyMy complaint concerns: a Credit CardDesired Settlement: Based on the information provided I want me rate lowered to 9.9 fixed immediately to make remedy for the years I was ripped off in interest rate fee's.

I've contacted the credit card company to have my rate lowered and they seem to NEVER have a promotion to do so. What "promotion" is needed to see you have a paying customer of 3 years and you keep "trying to check for promotions" to lower your rate.

If this is not resolved amicably I intend to notify the consumer financial protection bureau next.

I understand why this company has a 1.3 rating on the rip off report. Highway robbery. To make a profit is one thing but capital one is making a killing off of interest fee's. With my history with this company and my credit my interest rate is highway robbery. This is not right.

Business

Response:

Capital One received this complaint and corresponded directly with our customer to resolve the matter.

Very unsatisfied customer. My account was behind and I received a phone call about a payment. I said yes I would like to make a payment, half now the other in a few days. The employee said great we can assist you and bring your account current and in good standing. o I make half the payment and set up for them to debit the rest from my account in a week. Reminder this is September 2nd when we are speaking. I check online on September 3rd to see if my payment has posted and little do I know they closed my account In august. I am very unhappy and I called and spoke with a manager and she said there was nothing she can do. The person I made the payment to told me my account was not closed and would be current after the payments were processed. They lied to me and took my money without telling me the truth. Now I am stuck with a closed account and a hit on my credit after I was told it was open. Will not be recommending this company to anyone I know and will continue to file a complaint with the Revdex.com.

Review: I have had an account with Capital One now for over two years. I requested an increase and it was denied, this isn't the first time. Before, they said I didn't have enough credit history to allow me for a credit increase, then it was due to my income, while another instance left me perplexed, I had received a letter stating that my account was unable to be processed and therefore cannot be approved for an increase. Now as my most recent request "A credit limit increase on your account is currently not available upon request in order to review

account activity at assigned credit limits". This is absolutely ridiculous. I have established credit with all three bureaus above 730, a very well paying job and no missed or late payments, ever. I cannot get a representative to give me any clear cut answer, its always beating around the bush talk. I might also add that I have had a Discover account the same age and they gave me a $2000 increase just recently. All and any help will be greatly appreciated.

Thank YouDesired Settlement: A credit limit increase (a fair one at that)

Business

Response:

Capital One received this complaint and corresponded directly with our customer to resolve the matter.

Review: I had placed an order with a company called [redacted] through capital ones credit card. The product was not what they described and I was not happy. Capital one assured me they would take care of the problem and I disputed it. They refunded the money and did research. They made me return the product to the company with a delivery confirmation and assured that would be all they needed and I was not going to have any problems. Then the credit was denied and put back on my credit card three months later. I then once again contacted Capital one and they stated I had to fill out dispute forms, that I called for every single day non stop. I talked to agent after agent trying tog et this form because they said I had 30 days. They said don't worry you will get the form. They said they faxed it never got it. They said they mailed it, never got it. Then after 30 days they told me tough luck you didn't send in the form and we cant help you. I NEVER EVER EVER GOT THE FORM, and if they pull the phone records (unless they hide or delete them), I can probably get phone records showing I called if need be. I didn't get this form not because I didn't want to but because they never sent it and I continually contacted them. I had sent the product back by their request. I paid for a product I didn't like and don't have and had to pay to send it backDesired Settlement: I would like the money back for the product I don't have. The company can deal with the other company on their own time at this point.

Business

Response:

Capital One received this complaint and corresponded directly with our customer to resolve the matter.

Review: MY ACCOUNT HAS BEEN CLOSED FOR SOME TIME NOW AND I JUST NOTICED AN ANNUAL FEE CHARGED TO MY ACCOUNT FOR THE AMOUNT OF $19.00. I TELEPHONED CAPITAL ONE TO HAVE THE FEE REMOVED AND WAS TOLD THAT WOULD NOT BE POSSIBLE. IT IS MY OPINION SINCE THE CARD IS CLOSED I SHOULD NOT INCUR ADDITIONAL CHARGES OUTSIDE OF WHAT IS ALREADY OUTSTANDING.Desired Settlement: DesiredSettlementID: Refund

I WOULD LIKE THE AMOUNT CREDITED BACK TO MY ACCOUNT AND ANY OTHER CHARGES INCURRED PRIOR WHEN IT SENT MY ACCOUNT OVER THE LIMIT.

Business

Response:

Capital One received this complaint and corresponded directly with our customer to resolve the matter.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,

Review: I have a personal credit card with capital one, and a business card with capital one. My credit history with capital one is 9 years long, with 0 missed/late payments. I applied for the spark business card and was told over the phone when I initially signed up that my credit limit would be near the one I have on my personal because I am personally guaranteeing the card. It is only 500.00 credit line on the business card.. They also enrolled me into a credit steps program, in which I did not want. I have requested a higher limit and have been denied multiple times. I have used and paid the card off several times in one month, I have been denied credit transactions in front of client, and so forth.Desired Settlement: I would like to speak with someone from executive relations.

Because this card uses my personal guarantee to secure the card, I would like capital one to take into consideration, the usage I have already made and paid off in full each month, and my personal card with capital one.

I would like a functional credit line, and not $500.00 We currently have a credit line with [redacted] of $3500.00

I would like the bank to take all of this into consideration.

Thank you.

Business

Response:

Capital One received this complaint and corresponded directly with our customer to resolve the matter.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Note: CapitalOne was extremely professional and resolved this situation very quickly.

Regards,

Review: I contacted Capital one with regards to my payment history between 2008 and 2010. Capital One did an investigation and issued a letter stating that I had No Late Payments in those 2 years. I forwarded this letter to the credit bureaus. The bureaus contacted Capital One and added 6 late payments to the year 2008! Apparently capital one lied to me and told the credit bureaus something different! This is unacceptable behavior! As a result of this my scores have dropped almost 100 points!Desired Settlement: Since capital one sent a letter stating I had no late payments they should honor that, They should make changes to this account to reflect what they sent me. Because the letter they sent me was after they had done their investigation. In other words they should delete all late payments if present between 2008 and 2010 as per letter they sent me.

Business

Response:

Capital One received this complaint and corresponded directly with our customer to resolve the matter.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,

Review: my payment was late for the month of February , when I received my march bill, it stated the new payment for march and reminded me to avoid missed payments. It does not state the card is being put on hold, or to make a payment immediately. the instructions are clear to make the new payment by the payment date provided. If they are going to put a hold on your card, should it not be required to notify you on your next statement, or better yet a phone call? No other service discontinues its product without warning, this is not acceptable.

Product_Or_Service: Credit card

Account_Number: account ending in **Desired Settlement: DesiredSettlementID: Other (requires explanation)

Re enable my card, and change the information on the statement to warn customers their card is being put on hold until payment is made. The statement sent does not even suggest this as a possibility, it only states to make payment on the date provided

Business

Response:

Capital One received this complaint and corresponded directly with our customer to resolve the matter.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me, they have given me a good will credit on my account, but they have not actually corrected the issue, so it still may reoccur in the future. Should this occur I will submit a separate complaintI will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you a[redacted]

Regards,

Review: I have been disputing this cause capital 1 will not take responsibility for not having the correct information to properly send me my bill as my original creditor [redacted] I would like this removed from my credit report asap I had called and gave capital one my current address and email after they have failed to send my bill and also once received it was already late I paid my account in full and closed my account if you look at the account there had been no charges up till that point and no bill was sent to me until I had called I gave them the current address and the correct email the email they had on file was completely wrong. I would really apperciate this be removed from my credit report asap and thank them for there time and quick response to this complaint.My complaint concerns: a Credit CardDesired Settlement: Please remove this negative item from my credit report and I do thank you for your time.

Business

Response:

Capital One received this complaint and corresponded directly with our customer to resolve the matter.

Consumer

Response:

I am satisfied with the companies decision to this matter. I thank them for working with me and I have no further complaint at this time.

Review: When I started this complaint, the Revdex.com advised to call capital one directly providing contacting information, such that the Director's name is Michelle. I called, received a completely different person, who laughed at me when I communicated who I wanted to speak too. He is very rude, placed me on hold for over 10 mins. He never placed me in contact with her nor did he ever come back on the phone to continue speaking with me.

I have fraudlent charge on my account with [redacted] Wireless that Capital One is not providing a resolution. I have received no help, customer service is unacceptable (rude, un-educated, not understanding, not willing to help.). I obtained this card to prevent myself from being fraudelently charged.

Also, I was placed on a plan with Capital One, such that after making the first 5 credit card payments, I would receive a reduction in my interest rate and an increase in my credit limit. I have made 5 on time payments. I have proof that I made 5 payments. After making my fifth payment, I asked for the reduction in interest rate and increase in credit limit. They would not which is a violation of the agreement.My complaint concerns: a Credit CardDesired Settlement: First, I want the 34.99 incorrect charge credited to me. Next, I want a reduction in interest rate and increase in credit limit for making 5 credit card payments. If not, then I will close the account, and not pay a single dime.

Business

Response:

Capital One received this complaint and corresponded directly with our customer to resolve the matter.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,

Thank You for your help. The Revdex.com website does not provide a response service for which I can send communications. I have to goto the Revdex.com to read, go back to my email account, locate the email sent and respond to you. Please provide instructions or functionality to respond directly on Revdex.com's website when I log in to view responses sent. I appreciate all of the help provided. The Capital One matter is resolved. Respectfully,[redacted]

Review: Name on Account: [redacted] We are writing to you to seek final resolution on the account listed above. Upon the death of her spouse, [redacted] on 3/17/13, [redacted] was widowed and left with enormous debt incurred from her husband’s gambling habit. She also found out, her husband had opened a credit card account with Capital One using her credit. Since his passing, we have been working with [redacted] to settle the debts she is now responsible for due to her husband using her credit history. On 6/9/13—we called Capital one and spoke with customer representative, [redacted] (female) and told her the situation [redacted] was currently in at Capital One. Nevertheless, we made it clear we wanted to “do the right thing” and pay off the debt owe. However, we could not pay all of it due to the lack of resources in her possession. We tried to find an amount that would satisfy her debt and at the same time fully close the account on “good terms”. The agent, [redacted], referred us to her supervisor, [redacted] who worked with [redacted] to settle on the amount of $4408.10 to fully settle her account. On 6/22/13, [redacted] wrote out a personal check for $4408.10 and mailed in the payment with a note indicating that this was the amount discussed and agreed by Supervisor [redacted] The check was cashed on 6/27/13. On 8/5/13—[redacted] received a bill for $915.96 from Capital One—this is purely based on interest. Capital One had not accepted our payment to settle and close the account. On 8/11/13—we called Capital One once again and this time spoke with agent [redacted] (from [redacted]), explained the entire story with her and she referred us to an agent in “escalations” named, [redacted] ([redacted]). We once again went through the entire narrative and he referred us to put all this in writing and send it to the Capital One Correspondence department. We did not get a decision or communication from Capital One, but rather, another statement arrived on September 2013 in the amount of $954.96 (with an additional past due charge of $39). In the breakdown of this bill it states that $117 were from Capital One Fees and $728.63 was from Interest. On 9/19/13, we called Capital One, talked to agent [redacted], and he referred us to the Collections department at Capital One---we spoke with agent [redacted] who helped us settle the account as MANUAL SETTELEMENT EXCEPTIONS. We were told to check on the status of this request during the middle of the week of 9/23/2013. We called on 9/25/2013, spoke to [redacted] who notified us that our request was denied because the bill was due on June 22, 2013, but they cashed the check on 6/27/1313. We were hoping that Capital One would accept her payment of $4408.10 as good faith payment to settle and finalize her account with Capital One. She really wanted to “do the right thing” and pay off what she could to Capital One We really hope this communication will be taken into serious consideration and that the outcome will work to a final resolution for all parties.Desired Settlement: We just want Capital to accept the good faith payment of $4408.10 agreed upon on June 9, 2013 as the final payment to settle and close the account

Business

Response:

Capital One received this complaint and corresponded directly with our customer to resolve the matter.

Review: I saw a fraudulent charge a week ago on September 19, 2013 (claim number: [redacted]) of $64.20 and reported it, but later on September 21, 2013 , (claim number: [redacted]). I noticed my card was stolen so I reported it. It happened on my old account ending I 8932. So I reported it and my the customer rep changed my card to [redacted] , but I was not credited ,even though I told the customer rep I did not make the charges. On September 26, 2013 I had to open another fraud claim on the stolen card charges. I was credit for some fraudulent charges ,on September 27, 2013 that equaled $64.20, but in another transaction Rebilled for $64.20 on September 27. 2013, for which I opened another transaction AGAIN on the $64.20 charge, ( claim number: [redacted]). Now at this moment, I have seven or more claims , two on the same amount and being FORCE to pay for charges I did not make. The absurdity to have three claims , because no one has bother to take care of the claims based on Capital One Policy.I know Capital One Policy and that amount is suppose to be forgiven. I want my money back as the Capital One Policy states and those cases close. I was a happy new Capital One Customer, but after this I want to pay my cards off and and close my accounts. I would not recommend or wish this treatment an a friend nor foe.

Also I am getting Rebilled on my account ending in my old account 7335 for charges I told were fraudulent . The are $8.53 and $5.37 unauthorized charges? I was even given a new account, 7510, because it was fraud when I talked to the customer rep on September 14, 2013.

Birthday 06/30/1976Desired Settlement: I want my money back as the Capital One Policy states and those cases close

Business

Response:

Capital One received this complaint and corresponded directly with our customer to resolve the matter.

Consumer

Response:

I was contacted today by Customer Service Rep claiming my case not fraud when October 1, 2013 I was left a message claiming the case was closed. Until my fraud case is closed as fraud my complaint stands as several people at Capital One contact me with different messages. I want my case classed as FrAud since it is and the complaint will be accepted. At the moment I feel Capital One is not living up to their policy and I felt threatened by rep who called me at work today. I want the matter resolved as fraud.

Review: I have been a Capital One customer for almost 5 years now. I have two checking accounts, 2 credit cards, and an auto loan through capital one. I was charged overdraft fees 4 ( $35 x 4=$140 ) times in one day on 08-23-2013, even after I transferred money instantly from my other account before the business day even ended. According to my bank statement, the account balance did NOT fall below $0. I had also transferred money immediately into the account from a different Capital One bank when I saw the "Pending" transactions. I do not understand y capital one would let the three charges go through just so they can collect over daft fees after the first transaction had already been declined. This is completely on ethical, my entire family uses Capital One for their banking, and this is the last thing I expected from them. This is the same type of overdraft fees that ended up in class action lawsuit involving banks like [redacted] and [redacted]. I would hate to see Capital One go through the same thing because I do enjoy the customer service muchDesired Settlement: All I want is that I be credited that $140 dollars that was charged in fees.

Business

Response:

Capital One received this complaint and corresponded directly with our customer to resolve the matter.

Review: My wife [redacted] opened an Credit Card account with [redacted]. Upon hearing the news that Capital One purchased Orchard we paid our credit card account off and closed the account on August 28, 2013 and I cut up the card. In September we received a bill for a balance of $593.82 that was due. I phoned the company and a Capital One representative answered the phone. The representative informed me the account was closed and the balance was 0. The representative also informed me the closure would be permanent on September 28, 2013. During the Month of October 2013 we received a bill for $3.08. I phone Capital One and the representative alleged we made charges on the card on September 23, 2013. I told the representative that we closed the account in August and cut the card up and if there were charges made on it in September then it would have to be fraud. I was eventually transferred to a 2nd representative who informed me the charge of 3.08 were for interest charged for September. I asked the representative why am I being charged on an account that do not exist. Do [redacted] charge her for an account she do not have with them? The account was closed two (2) Months ago. The balance was zero. Why am I being charged for an account that no longer exist? The representative said she would wave the charge. I may be wrong but this is not ethical. I have had dealing with this company in the past which was not good also.Desired Settlement: I have dealing with this company where they say all is forgiven and they called be back three years later. They indicated I owed them $5,000 for membership dues accumulated on a card I never used for the before mentioned time frame. I do not want to repeat the same!

Business

Response:

Capital One received this complaint and corresponded directly with our customer to resolve the matter.

Review: I APPLIED FOR A CREDIT CARD ABOUT A YEAR AGO FROM CAPITAL ONE. THEY SENT A LETTER OF DENIAL. DEAL DONE - NOTHING. YESTERDAY, I RECEIVED A STATEMENT FROM CAPITAL ONE STATING THAT THE YEARLTY FEE WILL BE BILLED TO 'MY ACCOUNT' NEXT MONTH. I NEVER RECEIVED A CARD FROM THEM, NEVER ANYTHING IMPLYING THAT I WAS FINALLY APPROVED - NOTHING. MY WIFE CALLED THEM AND SAID 'SEEING AS HOW THERE IS NO ACCOUNT WITH THEM HOW CAN WE OWE THEM A FEE?" THEY WOULD NOT TALK WITH HER. SHE TOLD THEM THEY HAD NO CHANCE IN HELL THAT THEY WOULD GET ANY FEE AS THEY HAD DENIED US AND WE NEVER RECEIVED ANY CARD OF ANY TYPE.Desired Settlement: THERE IS NO FEE AS THERE WAS NEVER AN ACCOUNT ESTABLISHED.

Business

Response:

Capital One received this complaint and corresponded directly with our customer to resolve the matter.

Review: Capital One allowed a one[redacted] to run up over $4,000 of credit card acct. ending [redacted]. Capital One told me under the zero fraud policy I would not be made to pay it and they would go after [redacted] criminally for it. Capital One only removed some of the charges and is trying to make me pay $2,066.87 also [redacted] has not been brought up on any charges whatsoever.Desired Settlement: I want the $2,066.87 wiped from my credit balance and a letter of apology from Capital One for lying to me.

Business

Response:

Capital One received this complaint and corresponded directly with our customer to resolve the matter.

Review: I have been a longstanding customer with Capital One Bank for more than 15 years or so. I have to say, that I am completely dissapointed with the way that a transaction dated June 2013 on My Checking Account was handled. During this month, I made a payment to my [redacted] Credit Card in the amount of 2,242.36 -- which was supposed to be a payment to pay down all of the balance on this account. However, just today, I found out that [redacted] was not able to debit this money from my account-- due to a "Funds on Hold" charge from Capital One Bank..which in turn has cost me excessive fees on my credit card statement from [redacted]..and also has caused me to have to pay down the balance of my credit card account..yet again to [redacted]. I am very upset that this has happened..because I talked to a representative from Capital One Bank.. who assured me that the funds were available in my Checking Account on June 12th. But because Capital One did not allow [redacted] to withdraw these funds from my Checking account.. I am back to square one -- and have to pay the balance plus interest and other fees all over again. And to top that off-- the rep from capital one tells me the only thing they can do is refund me overcharges and fees that [redacted] charged me due to NSF (on hold fees) on my account. I cannot begin to tell you the financial stress and pain this oversight has caused me.Desired Settlement: I would like for Capital One to refund or send the $2,242.36 to [redacted] on my behalf. Again, I (the consumer) am stuck paying for a credit card bill ALL over again...due to the fact that Capital One rejected my payment.

Business

Response:

Capital One received this complaint and corresponded directly with our customer to resolve the matter.