Car Company

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedThe matter is RESOLVEDPlease close the case Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***

Complaint Case #: [redacted] Consumer: [redacted] Internal case number: [redacted] Thank you for bringing this situation to our attention and allowing us the opportunity to provide assistanceWe have thoroughly reviewed both the forwarded complaint and the information stored in our consumer contact database In researching further, we have determined the best resolution would be to offer to buy back the consumer’s product We have provided the consumer with a pre-paid return label to return the product to us Once we have received the product, we will refund the consumer for the full value of the product Please advise him to call our Consumer Care Center at 1- [redacted] if he has any questions, and provide the internal case number referenced aboveOr, if he needs direct assistance regarding this matter, he is welcome to contact me at the number or email listed below anytime M-F between 9-EST We apologize for any inconvenience that this situation may cause and thank you for your time and assistance with this matterSincerely, Presidential Liaison Philips North America Toll free number 1- [redacted] Email: [redacted]

Revdex.com: I have reviewed the response submitted by the anonymous "Consumer Care Specialist" at Philips Electronics North America Corporation and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] by any stretch of the imagination.First, "Consumer Care Specialist" is an unprofessional way to sign an official letter regarding a Business Bureau Complaint That would be like me signing my initial complaint, "Person" rather than my name I will refer to the above-mentioned Consumer Care Specialist as "Consumer Care Specialist # 2." All Consumer Care Specialist #did was spew the exact failed response as Consumer Care Specialist #1, except she did not completely waste as much of my time as the first "Specialist."Consumer Care Specialist #made zero attempt or good faith effort to remedy my problem She said that the manufacturing numbers I provided to Consumer Care Specialist #showed that the item was out of the two-year warranty The bizarre thing about this logic is that in order for Philips to determine by the numbers I provided that my specific product is out of warranty, I would have had to purchase it on the very day it was manufactured, which is impossible There are many scenarios which would make the numbers a bad indicator of when I actually purchased the unit For instance, ff Philips sells units to [redacted] , and [redacted] stored the units and later put them on its shelves months or even a year later due to over purchasing, there is a indeterminate period of time which would be unaccounted forI cannot wait to share this experience with three family members and four friends who are all dentists I am sure that they would never feel comfortable recommending a product like this out to any patient And, although I will not provide a name, one of the above-mentioned seven dentist writes articles in several nationally-recognized magazines and is considered an expert in the field I can only hope that my experience will be shared with the professional communityIn closing, I reject your failed response And again, I appreciate your wasting my extremely valuable time.Best regards,Person

Thank you for bringing this situation to our attention and allowing us the opportunity to provide assistanceWe have thoroughly reviewed both the forwarded complaint and the information stored in our consumer contact database.Upon receiving Mr***'s complaint we were able to have the correct department reach out to him about his experienceOnce they were able to gather the needed information we receiving his products back for quality testing, and have ordered replacements of his products to be sent to him.We apologize for any inconvenience that this situation may have caused, and thank you for your time and assistance with this matter

Complaint Case #: [redacted] Consumer: [redacted] Internal case number: [redacted] Thank you for bringing this situation to our attention and allowing us the opportunity to provide assistanceWe have thoroughly reviewed both the forwarded complaint and the information stored in our consumer contact databaseWe were able to connect with the consumer, and send a replacement handleWe also advised that this model was not recalled, but discontinuedPlease be aware that Norelco offers a year warranty from time of purchase on all productsWe also offer a day money back guaranteeBy keeping your receipt, and registering your product, you will not only extend that warranty by months, but will also have the required documentation to verify warranty entitlementPlease advise the consumer to call our Consumer Care Center at 1-888-744-if they have any questions, and provide the internal case number referenced aboveOr, if they need direct assistance regarding this matter, they are welcome to contact us at the number or email listed below anytime M-F between 9-ESTWe apologize for any inconvenience that this situation may cause and thank you for your time and assistance with this matterSincerely, Presidential Liaison Philips North America Toll free number 1-866-874-Email: [redacted]

Complaint Case #: [redacted] Consumer: [redacted] Internal case number: [redacted] Thank you for your continued assistance with this caseAfter our initial response, [redacted] was able to obtain his purchase receipt, and send a copy to usWe then sent a return shipping label for him to use to return his product, though it would normally be the responsibility of the consumer to cover shippingWe understand this has been a frustrating experience, and were glad to be able to work with him to resolve itWe informed [redacted] that once we see the shipment in transit, we will submit the refund requestAgain, normally we would have to wait until we received the product back, but we do want to speed up the process in whatever way possibleAt this point, the label has not yet been printedWe have tracking # [redacted] , and will be notified once it becomes active- queuing us to process his refundRegrettably, there is no way to speed up the turnaround time on the check, which can take 4-weeks to arriveHowever, we will remain available as always to assist, and will continue to stay in touch until we can confirm he has received his refundAt this point, we will consider the case closed as the resolution that [redacted] requested (a refund) has been reachedWe apologize for any inconvenience that this situation may have cause and thank you for your time and assistance in resolving this concern.Sincerely, [redacted] Presidential LiaisonPhilips North America

Thank you for bringing the situation to our attentionWe have placed an order for warranty replacement handles to be sent to he consumer

Complaint Case #: [redacted] Consumer: [redacted] Internal case number: [redacted] Thank you for bringing this situation to our attention and allowing us the opportunity to provide assistanceWe have thoroughly reviewed both the forwarded complaint and the information stored in our consumer contact databaseAfter receiving this complaint, it was understood that this was the second time the same issue had occurred on the same productAs such, we follow a different process in order to ensure we are able to get the product back to our quality department for testingA return label was sent to the consumer on 3/2, but it seems it got lost in the mix, and the consumer wasn’t aware of our communicationSo, we called him and let him know we would be sending a new return label, and placing an order for the replacementAfter verifying the consumer's email, the new return label was sent today with tracking # [redacted] We also placed an order for the replacement to be sent pending return of the consumer’s productPlease advise them to call our Consumer Care Center at [redacted] if they have any questions, and provide the internal case number referenced aboveOr, if they need direct assistance regarding this matter, they are welcome to contact us at the number or email listed below anytime M-F between 9-EST.We apologize for any inconvenience that this situation may cause and thank you for your time and assistance with this matter.Sincerely,Presidential LiaisonPhilips North America Toll free number [redacted]

Complaint Case #: [redacted] Consumer: [redacted] Internal case number: [redacted] Thank you for bringing this situation to our attention and allowing us the opportunity to provide assistanceWe have thoroughly reviewed both the forwarded complaint and the information stored in our consumer contact databaseAfter reviewing Mr [redacted] ’s complaint, we contacted him to discuss his concern We have offered to replace the product for Mr [redacted] and he is pleased with our response We have processed a replacement for him which he will receive by Thursday We will be monitoring the delivery of his replacement to ensure it is receivedPlease advise them to call our Consumer Care Center at ###-###-#### if they have any questions, and provide the internal case number referenced aboveOr, if they need direct assistance regarding this matter, they are welcome to contact us at the number or email listed below anytime M-F between 9-ESTWe apologize for any inconvenience that this situation may cause and thank you for your time and assistance with this matterSincerely, Presidential Liaison Philips North America Toll free number ###-###-#### Email: [email protected]

Thank you for contacting PhilipsWe appreciate that you have brought this situation to our attention and are providing us with the opportunity to assist the customer furtherIn order to move this case forward, we have reviewed both the forwarded complaint and the information stored in our Customer Contact DatabaseWe wish to help the customer to the best of our abilities by providing maximum assistance and an acceptable resolution.We are so sorry to hear that the customer has experienced this issue with their surge protectorTo process a surge claim on the customer’s behalf, we will need the customer to fill out a short surge claim questionnaire regarding the eventWe will need to collect some basic information about when and how the surge occurred and what devices were damaged in the processIf the customer has them available, we will also need to see the receipts for the surge protector and for any devices that were damaged by the power surgeWe will also need pictures of the surge protector and the damaged devicesThe customer can send their receipts and pictures of the devices to cu [redacted] We will need this information on file to be able to move the customer’s case forwardOnce we have the information we need, we will be able to work toward providing the customer with fair restitutionIf the customer has any questions or concerns, they can contact us directly at [redacted] , referring to case number [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Phillips rep was rude on the phone and only gave me a run-around and EXCUSES explaining how they list and display the item in their ad IT SHOWS THE TOP OF THE SHAVER AND IS (!) ITEM......not (3) blades that I was sent I tried to tell her I cannot get to [redacted] to ship I am old and have no transportation.......weeks went by and they finally sent me a label I have to use a pay phone to call [redacted] they won't call themAgain the item shipped was NOT the item in the ad......Have the rude rep the one that responded is the same explain that Bait-and-switch Regards, [redacted] ***

Thank you for bringing this to our attentionAfter reviewing the case, we reached out to the consumer, and were able to set up an advanced exchange for himThe order was delivered on 1/12/Please advise them to call our Consumer Care Center at 1- [redacted] if they have any questions, and provide the internal case number referenced aboveOr, if they need direct assistance regarding this matter, they are welcome to contact me at the number or email listed below anytime M-F between 9-ESTWe apologize for any inconvenience that this situation may cause and thank you for your time and assistance with this matter.Sincerely,Presidential LiaisonPhilips North America Toll free number 1- [redacted] Email: [redacted]

Complaint Case #: [redacted] Consumer: [redacted] Internal case number: [redacted] Thank you for bringing this situation to our attention and allowing us the opportunity to provide assistanceWe have thoroughly reviewed both the forwarded complaint and the information stored in our consumer contact databaseAs soon as we learned that the consumer had not received the rebate, we escalated the case and re-processed the second check We were able to confirm that the check has now been sent via [redacted] 2-day with tracking # [redacted] and is set to be delivered on Wednesday, 8/ We’ve been in communication with the consumer, and will remain available if they need any further assistancePlease advise them to call our Consumer Care Center at 1-888- [redacted] if they have any questions, and provide the internal case number referenced aboveOr, if they need direct assistance regarding this matter, they are welcome to contact us at the number or email listed below anytime M-F between 9-ESTWe apologize for any inconvenience that this situation may cause and thank you for your time and assistance with this matterSincerely, Presidential Liaison Philips North America Toll free number 1-866- [redacted] Email: ***@philips.com

Thank you for bringing this situation to our attention and allowing us the opportunity to provide assistanceWe have thoroughly reviewed both the forwarded complaint and the information stored in our consumer contact databaseUpon receipt, we were able to explain the warranty information and reasoning to the consumer, and to provide a replacement shaver head for the one that was not working up to expectationsThe replacement head has been ordered and is in transit at the time of writingWe also provided our contact information in case there's anything else we can help withWe apologize for any inconvenience that this situation may have caused, and thank you for your time and assistance with this matter

Complaint Case #: [redacted] Consumer: [redacted] Internal case number: [redacted] Thank you for bringing this situation to our attention and allowing us the opportunity to provide assistanceWe have thoroughly reviewed both the forwarded complaint and the information stored in our consumer contact databaseIn researching further, we have determined that Mr [redacted] ’s toothbrush is in warranty and needs to be replaced We have been unable to make contact with Mr [redacted] by phone as of yet, but have advised him via email that we will process a replacement for him as soon as we are able to confirm his model.Please advise him to call our Consumer Care Center at ###-###-#### if he has any questions, and provide the internal case number referenced aboveOr, if he needs direct assistance regarding this matter, he is welcome to contact me at the number or email listed below anytime M-F between 9-EST.We apologize for any inconvenience that this situation may cause and thank you for your time and assistance with this matter.Sincerely,Presidential LiaisonPhilips North America T [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I have been told that it will take 3-weeks to receive my check As soon as I actually have the check in my hand, I will accept the response I feel that 3-weeks is not acceptable due to this issue starting in November and I do not have confidence that I will receive a check even in that timeframe Regards, [redacted] ***

Thank you for bringing this to our attentionWe do apologize for the delayIt seems once the product was returned, the alert was never given to the team to process the check requestSo, we alerted the responsible team and submitted a check requestThe standard time frame to receive a check is 4-weeks, though we often see them arrive soonerCheck requests go in on Monday, so this was sent yesterdayWe did see the email from the consumer, and they are welcome to also email us at [redacted] if they need further assistanceWe are in the office M-F, between 9-EST

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I told [redacted] I would go to [redacted] and pick up the proof of purchaseI scanned it to her today via e-mailI told the company once I receive my refund, I will close the caseI'm waiting for a response from the company regarding the proof of purchaseThe company took to long in resolving this issueI told the company what I wanted from the start and [redacted] asked me to wait days to see if the new head workI was reluctant in doing so and she knew I was The e-mail conversation with [redacted] goes all the way back to 8/when I told her I did not want the new razor headThe company knew how unhappy I was with their productThe company should understand their consumer's needs and when we are unsatisfied about a product, find the shortest route in resolving the issueI will close the case once I receive my refund Regards, [redacted]