Car Company

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Complaint Case #: *** Consumer: *** * *** Internal case number: ***4Thank you for your continued assistance with this matter.To the question of the item that the consumer received: That is the product that he ordered, and does work for the shaver he hasWe apologize if the picture led him to believe he would get one pieceThe box displays heads within one top piece, calls the HQ“Super Lift and Cut Heads,” refers to them being Philips Norelco shaving heads, and recommends that you change heads every months (all plural)For some units, you can replace the whole head. On others, you replace the individual shaving headsHis model requires that he replace the individual heads rather than the whole top pieceAt this point, the consumer has been uncooperative in resolving the situation, hanging up on us several times before we were able to work out the solutionAs we are unable to communicate the necessary information to the consumer in order to reach a resolution, we have closed the caseA return label has been provided, and a refund will be processed once the product is returnedThe label is good for days from the date it was sent, so will expire on 4/22/If the consumer would like to process his return and refund, he will need to use the label before then to send his product back to usAgain, we apologize for any inconvenience that this situation may cause and thank you for your time and assistance.Sincerely,Presidential LiaisonPhilips North America

Complaint Case #: *** Consumer: ** *** Internal case number: *** Thank you for bringing this situation to our attention and allowing us the opportunity to provide assistanceWe have thoroughly reviewed both the forwarded complaint and the information stored in our consumer
contact databaseUpon receipt, we reached out to the rebates department for a statusWe found only one rebate had been processed, so escalated an additional one for $which will process this Friday and mail next week. I communicated this to the consumer, and advised them to make a copy of the UPC and receipt in the future in order to avoid any other similar issuesWe also supplied the consumer with direct contact information, and let them know we would follow up in a couple of weeks to ensure they received their rebateIf the consumer has any questions regarding this case, we would be more than happy to assist themPlease have them call us at *** and provide the reference number above for any further assistance. We apologize for any inconvenience that this situation may cause and thank you for your time and assistance with this matter. Best Regards, Consumer Care Specialist Philips Consumer Lifestyle

Complaint Case #: *** Consumer: *** *** Internal case number: *** Thank you for bringing this situation to our attention and allowing us the opportunity to provide assistanceWe have thoroughly reviewed both the forwarded complaint and the information stored in our
consumer contact databaseAfter reviewing the case, we were able to locate the returned product and confirm receipt of the proof of purchase. We have contacted our shipping department to have the replacement handle ordered todayDue to the time of day, the order may not leave the warehouse until tomorrow however, the consumer will receive it by Friday at the latest Please advise them to call our Consumer Care Center at ###-###-#### if they have any questions, and provide the internal case number referenced aboveOr, if they need direct assistance regarding this matter, they are welcome to contact us at the number or email listed below anytime M-F between 9-ESTWe apologize for any inconvenience that this situation may cause and thank you for your time and assistance with this matterSincerely, Presidential Liaison Philips North America Toll free number ###-###-#### Email: ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[If you are rejecting the business's response please enter your rejection comments here.]odd response given that they do nothing but repeat themselves and make excuses and give non answers,on jan15th *** stated that a replacement brush would be received by me in to days , find out earlier today that no replacement was sent according to *** I think her name was.so they make claims/promises than ignore them.nothing is ever there fault.in regards to the week excuse given odd how prior brushes I have had ( same product) lasted more than a week and sure manhy others can say that as well.seems they think they can give non answers and claims that settles things and do nothing , I do not find that acceptable at all.nor do I find there treatment and conduct acceptable, hours and days wasted get no help at all, a lot of disconnects and hang ups ( depste there claim they don't).I fail to see why they refuse to keep there word and or honor there warranty as they should
Regards,
*** ***

Complaint Case #: *** Consumer: *** ***Internal case number: *** Thank you for bringing this situation to our attention and allowing us the opportunity to provide assistanceWe have thoroughly reviewed both the forwarded complaint and the information stored in our consumer
contact databaseAfter receiving this complaint, we contacted the consumer to offer single electric pumps in lieu of a double electric pump, as this was the only alternative readily availableThe consumer declined the offer, stating she had lost faith in the brand, and required a refundAs the consumer had received the pump through her insurance, so could not provide a proof of purchase, her request had previously been deniedHowever, after further research, we were able to determine that she had had multiple replacements, and returned each oneShe had cooperated throughout the process, demonstrating her willingness to work with us to find the best solutionWe were also able to see clearly that this has been a stressful situation for the consumer, and empathize with her struggle. This led us to believe that her case required an exception be made So, after conducting some final troubleshooting, we agreed to send a return label for her pump, and submit a check request for her refundUnfortunately, there is no way to speed up this processIt will take about weeks from the time we receive the pump back to receive her check Please advise her to call our Consumer Care Center at 1-888-744-if she has any questions, and provide the internal case number referenced aboveOr, if she needs direct assistance regarding this matter, she’s welcome to contact us at the number or email listed below anytime M-F between 9-ESTWe apologize for any inconvenience that this situation may cause and thank you for your time and assistance with this matter Sincerely, *** *** Presidential Liaison Philips North America Toll free number *** Email: ***@philips.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved. The matter is RESOLVEDPlease close the case
Regards,
*** ***

“We can confirm the check was sent, but never cashedSo, we have sent replacement heads in lieu of the rebate as an alternative to re-issuing the checkThe consumer was satisfied with this alternativeOrder #*** was placed today with overnight delivery, so should arrive by Monday of next week at the latest.”

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
[My complaint will remain open until I receive my $rebate in the mail
Regards,
*** ***

Thank you for bringing this situation to our attention and allowing us the opportunity to provide assistanceWe have thoroughly reviewed both the forwarded complaint and the information stored in our consumer contact database.Upon speaking to Mr*** we were able to sort out the paperwork
related to his refund, and get it entered to be expedited to himWe are also researching into why his refund was so difficult to get him, and will be able to improve our system in the futureWe are currently in the process of getting his refund check to himIt should be printed within a few business days and mailed to him shortly after, but we are watching it closely to ensure nothing else prevents him from receiving it.We apologize for any inconvenience that this situation may have caused, and thank you for your time and assistance with this matter

Revdex.com:
exactly what am I supposed to do with a replacement handle, how am I supposed to attach it with no tools, I'm on disability because I'm disabled I have no extra money I only want a replacement because I have to keep it plugged in to shave otherwise the shaver just stops and I'm sorry I thought your sales representative said it was recalled but you say discontinued so that means if I needed to replace a part I couldn't because you stopped making it but you want me to buy a whole new shaverI was under the impression that your items last at least years and don't quit in the middle of shaving, you should guarantee your products I'll be more than happy to let you look at the shaver, at least look at it before your final decisionin reference to complaint # ***.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Thank you for bringing this situation to our attention and allowing us the opportunity to provide assistanceWe have thoroughly reviewed both the forwarded complaint and the information stored in our consumer contact database.We can see that the consumer placed his order on June 6, through the website. The order was placed for the *** *** *** *** *** *** ***, the pack of accessories and day shippingThe customer called in and cancelled his order before it shipped from the warehouse, so there have not been any funds taken from his accountWe have attempted to reach the consumer to ensure that he is aware of the status, but have yet to connect with himWe will continue to try to reach the consumer, and remain available to answer any further questions he may have.If the consumer has any questions regarding this case, we would be more than happy to assist themPlease have them call us at ###-###-#### and provide the reference number above for any further assistance. We apologize for any inconvenience that this situation may cause and thank you for your time and assistance with this matter.Thank you for bringing this situation to our attention and allowing us the opportunity to provide assistanceWe have thoroughly reviewed both the forwarded complaint and the information stored in our consumer contact database.We can see that the consumer placed his order on June 6, through the website. The order was placed for the Avance Airfryer XL-Black with French Fry cutter, the pack of accessories and day shippingThe customer called in and cancelled his order before it shipped from the warehouse, so there have not been any funds taken from his accountWe have attempted to reach the consumer to ensure that he is aware of the status, but have yet to connect with himWe will continue to try to reach the consumer, and remain available to answer any further questions he may have.If the consumer has any questions regarding this case, we would be more than happy to assist themPlease have them call us at ###-###-#### and provide the reference number above for any further assistance. We apologize for any inconvenience that this situation may cause and thank you for your time and assistance with this matter.Thank you for bringing this situation to our attention and allowing us the opportunity to provide assistanceWe have thoroughly reviewed both the forwarded complaint and the information stored in our consumer contact database.We can see that the consumer placed his order on June 6, through the website. The order was placed for the Avance Airfryer XL-Black with French Fry cutter, the pack of accessories and day shippingThe customer called in and cancelled his order before it shipped from the warehouse, so there have not been any funds taken from his accountWe have attempted to reach the consumer to ensure that he is aware of the status, but have yet to connect with himWe will continue to try to reach the consumer, and remain available to answer any further questions he may have.If the consumer has any questions regarding this case, we would be more than happy to assist themPlease have them call us at ###-###-#### and provide the reference number above for any further assistance. We apologize for any inconvenience that this situation may cause and thank you for your time and assistance with this matter

Complaint Case #: *** Consumer: *** *** Internal case number: *** Thank you for bringing this situation to our attention and allowing us the opportunity to provide assistanceWe have thoroughly reviewed both the forwarded complaint and the information stored in our
consumer contact databaseAfter receiving this complaint, we were able to contact the consumer to resolve his issueWe sent out a replacement handle with tracking #***The item was delivered on 6/22/by ***, and included a return shipping label in the box for the consumer to use to return his original productWe sent an email to the consumer to confirm receipt of the product, and to invite him to contact us directly by calling *** if he needs anything further.We apologize for any inconvenience that this situation may have caused and thank you for your time and assistance with this matter. Best Regards,Consumer Care SpecialistPhilips Consumer Lifestyle

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
[I am rejecting the response because I still have not received the rebate checkIt has now been over months since the rebate request was received by PhilipsI will not be satisfied until the check is received
Regards,
*** ***

Thank you for bringing this situation to our attention and allowing us the opportunity to provide assistanceWe have thoroughly reviewed both the forwarded complaint and the information stored in our consumer contact database. Upon receipt, we were able to process the rebate, and verify
it was mailed on 3/We contacted the consumer to let her know, and provided the new tracking # (***)We also provided our contact information in case there's anything else we can help with. We apologize for any inconvenience that this situation may have caused, and thank you for your time and assistance with this matter

Thank you for your continued support on this complaintWe reviewed the case, and see that we sent an email to the consumer on 7/15, to which he responded re: the charging glassThe order was placed for the additional item, and *** verified that both the handle and charging glass were delivered to the consumer's addressWe do not see any additional emails after that last interaction from the consumerPlease let the consumer know that he is welcome to contact us if he needs any further assistance, and we'll certainly get him taken care of

Thank you fro your continued support as we work to resolve this issueWe were able to submit the check for the original refund amount, and would be happy to offer a coupon code good through our online storePlease let the consumer know he is welcome to contact us if he would like to take advantage of the coupon offer