Car Company

Complaint Case #: *** Consumer: *** *** Internal case number: ***Thank you for your continued support on this case.We have been in steady communication with the consumer, and are working to resolve her issueWe will remain available to help in any way needed until we are able to confirm the issue is fully resolved.We apologize for any inconvenience that this situation may cause and thank you for your time and assistance with this matter.Sincerely,Presidential LiaisonPhilips North America

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Complaint Case #: *** Consumer: *** * *** Internal case number: ***Thank you for bringing this situation to our attention and allowing us the opportunity to provide assistanceWe have thoroughly reviewed both the forwarded complaint and the information stored in our consumer
contact databaseAfter receiving the complaint, we were able to contact the consumer and arrange an in-warranty replacementWe also discussed the various means we have to verify warranty entitlement in order to avoid any confusion in the futureThe order was placed with 2-day delivery, and a confirmation email was sent to the consumerPlease advise them to call our Consumer Care Center at 1-888-744-if they have any questions, and provide the internal case number referenced aboveOr, if they need direct assistance regarding this matter, they are welcome to contact us at the number or email listed below anytime M-F between 9-EST.We apologize for any inconvenience that this situation may cause and thank you for your time and assistance with this matter.Sincerely,Presidential LiaisonPhilips North America Toll free number 1-866-874-6032Email: ***@philips.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Regards,
*** ***

Complaint Case #: *** Consumer: *** *** Internal case number: *** Thank you for your continued assistance with this matterWe can certainly empathize with the consumer’s perspectiveUnfortunately, due to the nature of the interactions we’ve had thus far, and the lack of information about the actual issue, there is nothing further we can do to assistWe apologize for any inconvenience that this situation may have causedSincerely, Presidential Liaison

Complaint Case #: *** Consumer: *** *** Internal case number: **-*** Thank you for bringing this situation to our attention and allowing us the opportunity to provide assistanceWe have thoroughly reviewed both the forwarded complaint and the information stored in our consumer
contact databaseUpon receipt of this complaint, we forwarded the information to the appropriate department for follow upThey informed us that the customer replied to their emailHe confirmed that he had received the return instructions and the voicemail and will be returning it back to our warehouseOnce the unit is back in the warehouse we will process a refundWe apologize for any inconvenience that this situation may cause and thank you for your time and assistance with this matter.Sincerely,Presidential LiaisonPhilips North America Toll free number ***Email: ***

Complaint Case #: *** Consumer: *** *** Internal case number: *** Thank you for bringing this situation to our attention and allowing us the opportunity to provide assistanceWe have thoroughly reviewed both the forwarded complaint and the information stored in our
consumer contact databaseUpon receipt, we contacted the consumer to resolve the issueBecause the manufacturing information the consumer supplied us with places his toothbrush well out of the warranty timeframe, we explained that we would need a receipt in order to establish the warranty eligibilityThe consumer thanked me for wasting his time and terminated the callWe’re happy to honor the warranty for the consumer’s toothbrush, and assist in obtaining a purchase receiptGenerally, with the credit card used and the date of purchase (which he noted as being 8/5/2014), a retailer can print a duplicate receiptOnce we’re able to verify the purchase date, we can easily determine if that falls within the year manufacturer’s warranty timeline in order to replace the productsIf the consumer would like to receive assistance in obtaining the receipt or has any questions regarding this case, we would be more than happy to assist themPlease have them call us at 1-*** and provide the reference number above for any further assistance. We apologize for any inconvenience that this situation may cause and thank you for your time and assistance with this matter. Best Regards,Consumer Care SpecialistPhilips Consumer Lifestyle

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
The company has not taken care of my complaint in a timely manner nor should it take to weeks for anyone to receive their refundI don't understand the company wants you to send their product back which they get in a few days, but want you the consumer to wait to weeks to get your moneyI don't think so!!! The company can issue a check faster or put it directly into my checking account which I requestedThe company is using the excuse the system generates the check but we all know *** can talk directly to someone in her office higher then her so they can issue a refund in a timely mannerThe company has dragged this out long enough and if they want the case close, do your part and issue my refund right awayThe company has their product, so the consumer should have their refundI hope the company stops being lazy and gest to work on making sure I receive my check within a few days not a month or so that's crazy!!!! The company has the ability to get me my money now so we can close this case
Regards,
*** ***

Complaint Case #: *** Consumer: *** *** Internal case number: ***Thank you for bringing this situation to our attention and allowing us the opportunity to provide assistanceWe have thoroughly reviewed both the forwarded complaint and the information stored in our consumer contact
databaseWe do see that repair paperwork was sent to the consumer on 1/10/after we received and verified the consumer’s proof of purchasePlease advise them to call our Consumer Care Center at 1-*** if they have any questions, and provide the internal case number referenced aboveOr, if they need direct assistance regarding this matter, they are welcome to contact me at the number or email listed below anytime M-F between 9-EST.We apologize for any inconvenience that this situation may cause and thank you for your time and assistance with this matter.Sincerely,Presidential LiaisonPhilips North America *** *** *** ***
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Re: Complaint # *** (formerly referenced as Reference # ***), I wish to reopen this claimIt has not been resolvedThe business did respond by email indicating they would issue a full refundHowever, I have not received the refund as of today's dateUntil I receive the refund I can only reject the business' response at this pointIn light of this lack of response, I want the claim reopened and held as open until I receive the refund and can confirm such with you.Thank you,*** *** Regards,
*** ***

Complaint Case #: *** Consumer: *** *** Internal case number: *** Thank you for bringing this situation to our attention and allowing us the opportunity to provide assistanceWe have thoroughly reviewed both the forwarded complaint and the information stored in our consumer
contact databaseAfter identifying the correct contact, her information was forwarded on for resolutionShe was contacted and they sorted the situation with her before shipping a new ***If the consumer has any questions regarding this case or product in the future, we would be more than happy to assist themPlease have them call ###-###-####, or email *** We apologize for any inconvenience that this situation may cause and thank you for your time and assistance with this matter Best Regards, Consumer Care Specialist Philips Consumer Lifestyle

Thank you for bringing this situation to our attention and allowing us the opportunity to provide assistanceWe have thoroughly reviewed both the forwarded complaint and the information stored in our consumer contact database.Upon speaking to him we were able to get the replacement part ordered and
sent out to himWe apologize for any inconvenience that this situation may have caused, and thank you for your time and assistance with this matter

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I Forgot to respond with a message I would like my case to be reopenedThe company had me send my product back and they will get that within a few daysThe company wants me to wait to weeks to get my moneyI find that ridiculous!! The company has my product and no one should have to wait over a month or more to get a refundThe company knew I was not going to close my case until I received my moneyI think with all the problems I had with this company, I don’t trust the money will be here I may be waiting even longer if something on their end goes wrong with sending the checkI feel this issue could have been resolved a long time ago when I had asked for a refundI don’t want other customer going through what I had to go throughI will close my case once I receive the check from the company. Regards,
*** ***

Complaint Case #: *** Consumer: *** *** Internal case number: *** Thank you for bringing this situation to our attention and allowing us the opportunity to provide assistanceWe have thoroughly reviewed both the forwarded complaint and the information stored in our consumer
contact databaseWe saw that the consumer’s rebate was reprocessed on 11/30, so sent an inquiry to the responsible department for a status updateDue to the holidays, the response was delayedHowever, after speaking with the consumer to inform them of the situation, we did hear back that the check will be sent by the end of the weekWe apologize for any inconvenience that this situation may cause and thank you for your time and assistance with this matterSincerely, Philips Presidential Liaison Philips North America

Complaint Case #: *** Consumer: *** *** Internal case number: *** Thank you for bringing this situation to our attention and allowing us the opportunity to provide assistanceWe have thoroughly reviewed both the forwarded complaint and the information stored in our
consumer contact databaseWe understand the consumer is seeking reimbursement for return shipping costs after returning his promotional Airfryer. Our policy regarding returns is that the consumer is responsible for shipping. The consumer was refunded his entire purchase price, at this stage, there is nothing further we can do to assistWe apologize for any inconvenience that this situation may cause and thank you for your time and assistance with this matterSincerely, Presidential Liaison Philips North America Toll free number ###-###-#### Email: [email protected]

Complaint Case #: *** Consumer: *** *** Internal case number: ***Thank you for bringing this situation to our attention and allowing us the opportunity to provide assistanceWe have thoroughly reviewed both the forwarded complaint and the information stored in our consumer
contact databaseWhile it does appear that the consumer is outside of the warranty timeframe, we’re happy to make a one-time concessionWe already contacted him to let him know we’re sending a replacement handle, Order number *** was placed for a warranty handle with *** day shippingWe also advised him to register next time he purchases a Philips productBy doing so, he will extend his warranty by months! Please advise him to call our Consumer Care Center at 1-*** if he has any questions, and provide the internal case number referenced aboveOr, if he needs direct assistance regarding this matter, he’s welcome to contact us at the number or email listed below anytime M-F between 9-EST.We apologize for any inconvenience that this situation may cause and thank you for your time and assistance with this matter.Sincerely,*** ***Presidential LiaisonPhilips North America Toll free number 1-***Email: ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Complaint Case #: *** Consumer: *** *** Internal case number: *** Thank you for bringing this situation to our attention and allowing us the opportunity to provide assistanceWe have thoroughly reviewed both the forwarded complaint and the information stored in our
consumer contact database In researching further, we have determined the best resolution would be to offer to buy back the consumer’s product. We have provided the consumer with a pre-paid return label to return the product to us. Once we have received the product, we will refund the consumer for the full value of the product. Please advise him to call our Consumer Care Center at 1-*** if he has any questions, and provide the internal case number referenced aboveOr, if he needs direct assistance regarding this matter, he is welcome to contact me at the number or email listed below anytime M-F between 9-EST We apologize for any inconvenience that this situation may cause and thank you for your time and assistance with this matterSincerely, Presidential Liaison Philips North America Toll free number 1-*** Email: ***