Car Company

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns...

in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. Im am happy to know that Philips stands behind their products and will continue to be a loyal customer of Philips
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. They did not verify anything with me, I did not revive the head of the toothbrush as promised and did not receive the charger that goes with the glass cup. They wouldn't even respond to my countless emails!
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Thank you for bringing this situation to our attention and allowing us the opportunity to provide assistance. We have thoroughly reviewed both the forwarded complaint and the information stored in our consumer contact database. We show that we processed a refund check in the amount of $50,...

check #[redacted], and that the check was mailed 9/5/17, and cashed on 9/11/17.Please advise her to call our Consumer Care Center at 1-[redacted] if she has any questions, and provide the internal case number referenced above.

Complaint Case #: [redacted] Consumer: [redacted] Internal case number: [redacted]Thank you for your continued support in resolving the consumer’s issue. The rebuttal perfectly illustrated the reasons why we required a purchase receipt in this scenario. It is true that the manufacturing information could be significantly different than the purchasing date. If that information is the only date we have to go by for warranty entitlement, it could put the consumer in a position wherein they appear to be out of warranty even though they purchased the item within the 2 year timeframe. So, if we have a purchase receipt, we’re able to establish a true beginning date for the 2 year warranty. Without a purchase receipt, we have to use the manufacturing information. We were unable to provide the consumer with any direct contact information before they hung up, but have provided a phone number below again. We hope the consumer can understand that this is the format we’re required to use when responding to complaints through the Revdex.com, omitting any personal or specific information as the posts are public. We’re still happy to assist the consumer in obtaining a receipt in order to establish their warranty eligibility. If the consumer would like to speak with us, please have them call 1-[redacted] and provide the reference number above for any further assistance.  Again, thank you for your time and assistance with this matter. Best Regards,Consumer Care Specialist #2Philips Consumer Lifestyle

Complaint Case #: [redacted] Consumer: [redacted] Internal case number: [redacted] Thank you for bringing this situation to our attention and allowing us the opportunity to provide assistance. We have thoroughly reviewed both the forwarded complaint and the information stored in our consumer...

contact database. In researching further, we have determined that Mr. [redacted] was sent the incorrect charging cord for his product.  We have sent the consumer a full box replacement which was delivered 10/21/17.Please advise him to call our Consumer Care Center at 1-[redacted] if he has any questions, and provide the internal case number referenced above. Or, if he needs direct assistance regarding this matter, he is welcome to contact me at the number or email listed below anytime M-F between 9-6 EST.We apologize for any inconvenience that this situation may cause and thank you for your time and assistance with this matter.Sincerely,Presidential LiaisonPhilips North America  Toll free number [redacted]

. Complaint Case #: [redacted] Consumer: [redacted] Internal case number: [redacted] Thank you for bringing this situation to our attention and allowing us the opportunity to provide assistance. We have thoroughly reviewed both the forwarded complaint and the information stored in our...

consumer contact database. In researching further, we have determined that Mr. [redacted]’s toothbrush is in warranty and needs to be replaced.  We have been unable to make contact with Mr. [redacted] by phone as of yet, but have advised him via email that we will process a replacement for him as soon as we are able to confirm his model.Please advise him to call our Consumer Care Center at ###-###-#### if he has any questions, and provide the internal case number referenced above. Or, if he needs direct assistance regarding this matter, he is welcome to contact me at the number or email listed below anytime M-F between 9-6 EST.We apologize for any inconvenience that this situation may cause and thank you for your time and assistance with this matter.Sincerely,Presidential LiaisonPhilips North America  T[redacted]

Complaint Case #:[redacted] Consumer: [redacted] [redacted] Internal case number: [redacted]Thank you for bringing this situation to our attention and allowing us the opportunity to provide assistance. We have thoroughly reviewed both the forwarded complaint and the information stored in our consumer...

contact database. We have reached out to the rebate department, and requested that the rebate be processed separately in order to avoid further delays in processing. It generally takes about 2 weeks for this to be completed, so we reached out to let the consumer know the new timeframe, and ensure they had our contact information in case they need any further assistance. Please advise them to call our Consumer Care Center at [redacted] if they have any questions, and provide the internal case number referenced above. Or, if they need direct assistance regarding this matter, they are welcome to contact us at the number or email listed below anytime M-F between 9-6 EST.We apologize for any inconvenience that this situation may cause and thank you for your time and assistance with this matter.Sincerely,Presidential LiaisonPhilips North America Toll free number [redacted]Email: [redacted]

Complaint Case #: [redacted] Consumer: [redacted] [redacted] Internal case number: [redacted]   Thank you for your continued assistance in helping this consumer. We do apologize that Mrs. [redacted] has had difficulty obtaining her rebate. After reviewing the complaint, we have reached out to our rebate...

department to ensure the consumer’s rebate gets processed and mailed out as soon as possible. We offered the consumer a 25% off coupon code for our Online Store due to the inconvenience, while still working to get her rebate processed. She declined this additional solution when we spoke on the phone. We informed the consumer we will continue to monitor the progress to ensure that she receives her rebate. Please advise them to contact us at the number or email listed below anytime M-F between 9-6 EST if they need further assistance. We apologize for any inconvenience that this situation may cause and thank you for your time and assistance with this matter.   Sincerely, [redacted] Consumer Care, Philips North America   Toll free number 1-[redacted] Email: [redacted]@philips.com

Thank you for your continued support in resolving this issue. While we understand that this is not the ideal resolution the consumer was seeking, there is unfortunately nothing further we can do to reimburse the return shipping cost. Anytime a consumer wishes to return a product because they are not satisfied, we are happy to honor our money back guarantee of refund for the purchase price. Again, we apologize for any inconvenience this has caused.  Best Regards,Presidential Liaison, Philips North America

Thank you for the feedback. In reviewing the original chat session, a proof pf purchase was requested in order to provide the head. The consumer stated the product was a gift, and specified that he was hoping to receive the charging glass. The chat agent agreed to send the charging glass as a courtesy in addition to the replacement handle in the absence of the receipt, but advised that a receipt would be required for more. The chat agent also specified to the consumer to please keep the head and charger as only the handle and glass would be sent. As we have sent the replacement handle and charging glass, we now consider the case closed.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
seriously there now claiming that they don't know what the issue is as there excuse?really odd how she [redacted] and [redacted] ( other who contacted me in regards to this matter) both knew as well as on the calls Its stated what it is and they knew as well on the online chat, hmmmmselective memory next they will claim I never brush my teeth I suspect notice how they have failed to address the actions/ attitude of staff and there refusal to help at all, there hang ups etc...nor has she mentioned the replacement by [redacted] on jan 15. 2016 who stated I will receive a replament in 7 to days days ( seems jan. 16 they have for date for some reason), but escalations ( this person who responded here) have stopped it as several people told me that " its in escaltions" and that no replacement has been processes.so for there convience they have stopped the repleacement promised/ stated by [redacted].[redacted]: You should receive your replacement within 7-10 business days. Also, here's our chat session ID [redacted] for your reference. under my name is email address and date for chat transcript not sure why it went thereso lets review here shall we, many calls and chats got nowhere, make a complaint here on Revdex.com and more claims and excuses and denialsnot sure how they define lie but would say many would use that as to the claims made
Regards,
[redacted]
 
 [email protected]

Add to contacts
1/15/16

Thank you for bringing this to our attention. After reviewing the case, we reached out to the consumer, and were able to set up an advanced exchange for him. The order was delivered on 1/12/17. Please advise them to call our Consumer Care Center at 1-[redacted] if they have any...

questions, and provide the internal case number referenced above. Or, if they need direct assistance regarding this matter, they are welcome to contact me at the number or email listed below anytime M-F between 9-6 EST. We apologize for any inconvenience that this situation may cause and thank you for your time and assistance with this matter.Sincerely,Presidential LiaisonPhilips North America  Toll free number 1-[redacted]Email: [redacted]

Complaint Case #: [redacted] Consumer: [redacted] Internal case number: [redacted]Thank you for bringing this situation to our attention and allowing us the opportunity to provide assistance. We have thoroughly reviewed both the forwarded complaint and the information stored in our consumer...

contact database. We have been working with Mr. [redacted] to resolve his issues for some time. Currently he is seeking a full refund for his unit. We offered to provide a refund if he could produce his proof of purchase. He said he was unable to do so, so we offered to send one of only a very few remaining units that still carried the old RQ12 head. He refused this option as well. We have offered a 25% off coupon for our online store, which he also refused. He emailed to let us know that he was able to find his receipt through [redacted], but we have not yet received a copy.The offer for the replacement with the old RQ12 head will stay on the table for the time being should he change his mind, though availability is limited and cannot be guaranteed after today. We are also happy to process the refund if he’s able to provide a verifiable proof of purchase. We’ll consider the case closed, unless he communicates a desire to pursue the replacement or provides a proof of purchase. Again, it is regrettable that we weren’t able to resolve satisfactorily, though I appreciate you taking the time to bring this situation to our attention.Please advise Mr. [redacted] to call our Consumer Care Center at [redacted] if he has any questions, and provide the internal case number referenced above. Or, if he needs direct assistance regarding this matter, he is welcome to contact us at the number or email listed below anytime M-F between 9-6 EST.We apologize for any inconvenience that this situation may cause and thank you for your time and assistance with this matter.Sincerely,[redacted]Presidential LiaisonPhilips North America Toll free number [redacted]Email: [redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Complaint Case #: [redacted] Consumer: [redacted] Internal case number: [redacted]Thank you for bringing this situation to our attention and
allowing us the opportunity to provide assistance. We have thoroughly reviewed
both the forwarded complaint and the information stored in our consumer...

contact
database. We do apologize that Mr. [redacted] has had difficulty obtaining
a replacement. Upon receipt, we connected with the consumer. We confirmed the
status of the product return and eligibility for replacement.  The consumer then verified the required parts
and they were sent. We educated the consumer on the time frame for the
replacement parts, approximately 2-3 business days.Please advise them to call our Consumer Care Center at
[redacted] if they have any questions, and provide the internal case number
referenced above. Or, if they need direct assistance regarding this matter, they
are welcome to contact us at the number or email listed below anytime M-F
between 9-6 EST.We apologize for any inconvenience that this
situation may cause and thank you for your time and assistance with this
matter.Sincerely,[redacted]Presidential LiaisonPhilips North America Toll free number [redacted]Email: [redacted]Tell us why here...

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Phillips rep was rude on the phone and only gave me a run-around and EXCUSES explaining how they list and display the item in their ad.   IT SHOWS THE TOP OF THE SHAVER AND IS (!) ITEM......not (3) blades that I was sent.   I tried to tell her I cannot get to [redacted] to ship I am old and have no transportation.......weeks went by and they finally sent me a label.  I have to use a pay phone to call [redacted] they won't call themAgain the item shipped was NOT the item in the ad......Have the rude rep the one that responded is the same explain that.   Bait-and-switch Regards,
[redacted] [redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
  I purchase a Sonicare toothbrush and in less than a year, the brush stopped working. I tried to get it resolved and finally had to contact the Revdex.com for them to replace the toothbrush. I've had the replacement toothbrush for approximately 6 months and not it has stopped working. Replacement of 2nd defective toothbrush
Regards,
[redacted]

Thank you for bringing this situation to our attention and allowing us the opportunity to provide assistance. We have thoroughly reviewed both the forwarded complaint and the information stored in our consumer contact database. Upon receipt, we were able to explain the warranty information and...

reasoning to the consumer, and to provide a replacement shaver head for the one that was not working up to expectations. The replacement head has been ordered and is in transit at the time of writing. We also provided our contact information in case there's anything else we can help with. We apologize for any inconvenience that this situation may have caused, and thank you for your time and assistance with this matter.

Thank you for your continued support in resolving the consumer's issue. Our records indicate that the check was issued on 3/30/16, so should be arriving any time now.