Car Company

Complaint Case #: [redacted] Consumer: [redacted] Internal case number: [redacted]Thank you for bringing this situation to our attention and allowing us the opportunity to provide assistance. We have thoroughly reviewed both the forwarded complaint and the information stored in our consumer...

contact database. We were unable to find where the check had been submitted, so processed the request directly. We then communicated to the consumer that they could expect the check to arrive in 2-4 weeks, and that we would remain in touch until we could confirm receipt.Please advise them to call our Consumer Care Center at [redacted] if they have any questions, and provide the internal case number referenced above. Or, if they need direct assistance regarding this matter, they are welcome to contact us at the number or email listed below anytime M-F between 9-6 EST.We apologize for any inconvenience that this situation may cause and thank you for your time and assistance with this matter.Sincerely,Presidential LiaisonPhilips North America  Toll free number [redacted]Email: [redacted]

Complaint Case #: [redacted] Consumer: [redacted] Internal case number: [redacted]   Thank you for bringing this situation to our attention and allowing us the opportunity to provide assistance. We have thoroughly reviewed both the forwarded complaint and the information stored in our...

consumer contact database. Upon receipt, we reached out to the rebate department and requested the rebate be processed as an emergency exception. We were able to confirm that this had been processed, and should be mailed shortly. The consumer can expect to receive her rebate within a couple of weeks. Please advise them to call our Consumer Care Center at ###-###-#### if they have any questions, and provide the internal case number referenced above. Or, if they need direct assistance regarding this matter, they are welcome to contact us at the number or email listed below anytime M-F between 9-6 EST. We apologize for any inconvenience that this situation may cause and thank you for your time and assistance with this matter. Sincerely, Presidential Liaison Philips North America   Toll free number ###-###-#### Email: [email protected]

Complaint Case #: [redacted] Consumer: [redacted] Internal case number: [redacted] Thank you for bringing this situation to our attention and allowing us the opportunity to provide assistance. We have thoroughly reviewed both the forwarded complaint and the information stored in our consumer contact...

database. As soon as we learned that the consumer had not received the rebate, we escalated the case and re-processed the second check.  We were able to confirm that the check has now been sent via [redacted] 2-day with tracking #[redacted] and is set to be delivered on Wednesday, 8/18.  We’ve been in communication with the consumer, and will remain available if they need any further assistance. Please advise them to call our Consumer Care Center at 1-888-[redacted] if they have any questions, and provide the internal case number referenced above. Or, if they need direct assistance regarding this matter, they are welcome to contact us at the number or email listed below anytime M-F between 9-6 EST. We apologize for any inconvenience that this situation may cause and thank you for your time and assistance with this matter. Sincerely,   Presidential Liaison Philips North America   Toll free number 1-866-[redacted] Email: [redacted]@philips.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. Regards,
[redacted]