Car Company

Revdex.com:I have reviewed the response submitted by the anonymous Philips hourly worker. She should be suspended without delay and retrained and given one additional chance to truly provide customer service. When she undoubtedly fails, she should be permanently terminated. She should not be working for Philips. And someone at her pay level should not be handling customer service complaints from those who could tarnish the reputation of your company and certain of its products. The anonymous Philips employee's response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***. I find it interesting that the anonymous employee ADMITS that it is possible my product IS under warranty, but she chooses to proceed in bad faith nonethelessI look forward to pursuing this issue further with individuals above the anonymous employee's pay grade and education level. Due to this employee's subpar customer service skills, there will now be a permanent and negative record on file with the Revdex.com until the end of time. But this is just the beginning. Philips FAILED to take responsibility for its faulty product, despite admitting that it may be under warranty. Philips FAILED to offer even a one cent coupon towards a replacement product in good faith. Competition is way to fierce for customer service such as this

Complaint Case #: *** Consumer: *** *** Internal case number: ***Thank you for your continued assistance with this caseWe were able to confirm that the return was delivered yesterday, and the refund was submitted on 11/9/While we appreciate the consumer’s position, we have taken all necessary actions on our end to resolve the caseWe will continue to monitor until we can confirm he received his checkWhile we can’t foresee all possible complications that might arise in the future, and hope there are none, our committed effort with him over the past few weeks has demonstrated that we will continue to work with him until we can confirm receipt of the refundSo again, at this point we will consider the case closed as the resolution that the consumer requested (a refund) has been reachedWe apologize for any inconvenience that this situation may have caused and thank you for your time and assistance with this matter.Sincerely,*** ***Presidential LiaisonPhilips North America Toll free number ***Email: ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
** ***

Complaint Case #: *** Consumer: *** *** Internal case number: ***Thank you for bringing this situation to our attention and allowing us the opportunity to provide assistanceWe have thoroughly reviewed both the forwarded complaint and the information stored in our consumer
contact databaseWe reached out to the consumer, and were able to find a suitable alternative handle that would be compatible with her brush heads and chargerWe placed the order, and provided our contact information in case she needed anything furtherWe would encourgae her to call our Consumer Care Center at *** if she has any questions, and provide the internal case number referenced aboveOr, if she needs direct assistance regarding this matter, she is welcome to contact us at the number or email provided anytime M-F between 9-EST.We apologize for any inconvenience that this situation may cause and thank you for your time and assistance with this matter.Sincerely,*** ***Presidential LiaisonPhilips North America

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[If you are rejecting the business's response please enter your rejection comments here.]The photo in the AD shows the top of the shaver The (Three heads/blades are not even visible in the photo) The invoice says ONE (1) item not three Everything leads ANY REWASONABLE PERSON to assume one item as the photo shows, not three items contained in the illustration I hung up when she went into her tirade about her being the ONLY person I could talk to.....you can't talk to her....you can only listen......What is corp's address?
Regards,
*** * ***

Thank you for your continued support in resolving this matter.We're sorry to hear that the replacement shaver we sent was not satisfactory to the consumerAccording to the information he provided, the shaver is out of warrantyHe was unable to provide a proof of purchase, so we normally would only offer the discount for our online storeIn an attempt to go above and beyond, we sent a full replacement shaverUnfortunately, the consumer isn't happy with that eitherStill, he has been given a 15% discount code to purchase a new shaver, and sent a full replacementBecause he is out of warranty, and unable to verify warranty entitlement, there is nothing further we can doAs such, we are closing the case as resolvedWe do regret that the consumer is not satisfied with our attempts to resolve this issue, and hope he will be able to use the 15% discount toward the purchase of a new shaver that better fits his needs

Complaint Case #: *** Consumer: *** *** Internal case number: *** Thank you for bringing this situation to our attention and allowing us the opportunity to provide assistanceWe have thoroughly reviewed both the forwarded complaint and the information stored in our consumer
contact databaseAfter receiving this case, we reached out to the account executive in the rebates department to get a statusWe didn’t hear back right away, so went ahead and sent the consumer some brush heads for the inconvenienceWe will continue to work with the rebates department to process her rebate in addition to sending the brush headsThe check has been approved, but will require some more time as we sort out some internal obstacles Please advise her to contact us at the number or email listed below anytime M-F between 9-EST if she requires further assistanceWe apologize for any inconvenience that this situation may cause and thank you for your time and assistance with this matter Sincerely, Philips Presidential Liaison Philips North America Toll free number *** Email: ***

Complaint Case #: *** Consumer: *** *** Internal case number: *** Thank you for bringing this situation to our attention and allowing us the opportunity to provide assistanceWe have thoroughly reviewed both the forwarded complaint and the information stored in our consumer
contact databaseWe do apologize Mrs*** has difficulty obtaining her rebateAfter reviewing the complaint, we have reached out to our rebate partner to ensure the consumer’s rebate gets processed and mailed out as soon as possibleWe have reached out to the consumer as well to offer replacement brush heads for the inconvenience while still working to get her rebate processedShe accepted the offer via email We have since placed the order for the brush heads, and will continue to monitor the progress to ensure that she receives her rebate Please advise her to call our Consumer Care Center at 1-*** if she has any questions, and provide the internal case number referenced aboveOr, if she needs direct assistance regarding this matter, they are welcome to contact us at the number or email listed below anytime M-F between 9-EST.We apologize for any inconvenience that this situation may cause and thank you for your time and assistance with this matter. Sincerely,*** ***Consumer Care, Philips North America Toll free number 1-***Email: ***@philips.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
After receiving my compliant from the Revdex.com, I was contacted by a woman from the companyShe apologizedI was told she was sending me a NEW ELECTRIC TOOTHBRUSH & SANITIZER This conversation took place on 2/11/She also stated it would be send *** day shippingI received the items on 2/16/Inside the box the toothbrush (which we both knew was different from the prior one I ownedNo manual in the boxThe sanitizer also was wrapped in Bubble Paper no original boxOn the bubble paper it said charge for hoursYesterday, I tried to use the sanitizer which does not work at allOn the toothbrush there is a clear film that you pull off before usingAs I began pulling it off it was clear to see a white dried substance in the ridgeI put my nail against in the ridge and the substance seems to be dried up old toothpasteI was fumingI immediately called I called spoke to a Gentlemen and asked for *** (he was the one to call me once he received the compliant) I was told he was on his break and will be back in minutesI waited minutes called back again spoke to another Gentlemen asked to speak with ***He responded I don't know who he isI explained to him when I called minutes earlier the gentleman said his desk is right next to his, not to worry I will give him the message and he will call youI was then put on hold, he finally got back on the phone and said I'm sorry he's gone for the dayHe will return your call in about 3-daysI said 3-days is not going to work I received a non-working item (I assume it was a return) I asked to speak to someone in ***'s Deptthat handles theses issuesOnce again I was told no one is in at the timeThey are clearly playing games with meI should not of closed the case before receiving the itemI'm sure they go on your site and can see I closed it, therefore they are playing games with meI am so furious that a company so big has such poor customer serviceMight I add their electric toothbrushes are extremely expensive.
Regards,
*** ***

Complaint Case #: *** Consumer: *** *** Internal case number: ***Thank you for bringing this situation to our attention and allowing us the opportunity to provide assistanceWe have thoroughly reviewed both the forwarded complaint and the information stored in our consumer
contact databaseAfter reviewing, we reached out to the rebate department to determine the nature of the mix-upWe verified that the rebate was entered for the wrong model, which led to the submission being rejected for invalid UPCThe situation has since been reconciled, and a rebate is in process for the consumerPlease advise them to call our Consumer Care Center at *** if they have any questions, and provide the internal case number referenced aboveOr, if they need direct assistance regarding this matter, they are welcome to contact us at the number or email listed below anytime M-F between 9-EST.We apologize for any inconvenience that this situation may cause and thank you for your time and assistance with this matter.Sincerely,Presidential LiaisonPhilips North America Toll free number ***Email: ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Date Sent: 12/21/12:59:PMRevdex.com:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments belowI knew this company would say thisI was told it would be processed and now I would have to wait over months for this check that should of been receivedThe company is taking a lazy approach to this matter and as you see they have the nerve to tell me to wait until next year unacceptable!!!!!! The company does not tell you why it's pending, it's been pending over a month an no one is competent enough to do their job and find out what's the hold up!!!! well please consumers look at this company and it's employees! there don't care about the matter and again we keep them in business and so please consumers think about this before you spend your money on a product made by ***The company wants you to purchase their product, but if you have a problem with it they don't want to refund youIf they do process a refund it's when they feel like processing itNo one should have to wait months or more for a refund The company *** is not trustworthy and as you see they have lazy people who don't know how to do their job working for themI ask the Revdex.com since they company broke their promise please do not close this case until money is in my hands.Regards,*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Complaint Case #: *** Consumer: *** *** Internal case number: ***Thank you for your continued assistance with this caseAfter our initial response, *** was able to obtain his purchase receipt, and send a copy to usWe then sent a return shipping label for him to use to return his product, though it would normally be the responsibility of the consumer to cover shippingWe understand this has been a frustrating experience, and were glad to be able to work with him to resolve itWe informed *** that once we see the shipment in transit, we will submit the refund requestAgain, normally we would have to wait until we received the product back, but we do want to speed up the process in whatever way possibleAt this point, the label has not yet been printedWe have tracking #***, and will be notified once it becomes active- queuing us to process his refundRegrettably, there is no way to speed up the turnaround time on the check, which can take 4-weeks to arriveHowever, we will remain available as always to assist, and will continue to stay in touch until we can confirm he has received his refundAt this point, we will consider the case closed as the resolution that *** requested (a refund) has been reachedWe apologize for any inconvenience that this situation may have cause and thank you for your time and assistance in resolving this concern.Sincerely,*** ***Presidential LiaisonPhilips North America

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved. While I have not yet received the refund, I expect to receive it in the next few days. It is my experience that although charges appear immediately on the debit or credit card account, usually refunds take a few days to be credited to the account
Regards, ***
** ***

Complaint Case #: *** Consumer: *** *** Internal case number: *** Thank you for bringing this situation to our attention and allowing us the opportunity to provide assistanceWe have thoroughly reviewed both the forwarded complaint and the information stored in
our consumer contact databaseWe have sent the consumer replacement toothbrushes that have the desired featuresWe spoke to them, letting them know that we would send the replacements with expedited shipping Please advise them to call our Consumer Care Center at 1-*** if they have any questions, and provide the internal case number referenced aboveOr, if they need direct assistance regarding this matter, they are welcome to contact us at the number or email listed below anytime M-F between 9-EST.We apologize for any inconvenience that this situation may cause and thank you for your time and assistance with this matter. Sincerely,*** *** Presidential LiaisonPhilips North America Toll free number 1-***2Email: [email protected] e

Date Sent: 12/21/10:50:AMComplaint Case #: ***Consumer: *** ***Internal case number: ***Thank you for your continued assistance with this case.The refund submitted on 11/9/still shows as processed, but pendingUnfortunately, this is something out of our reach, so we will have to follow up with the accounting department to get a better timeline for when the consumer will get his checkDue to the holiday season, we will not be able to contact the people who can help us resolve this issue until after the new yearWe have already sent an email, and set a reminder to follow up as soon as they return to the office.In the meantime, we will continue to monitor the status of the check in case it goes out before thenIf it does, we’ll notify the consumer right away.Sincerely,Presidential LiaisonPhilips North America

Revdex.com:
Regards,
*** ***
the replacement shaver you sent also has the same similar problems and the warranty you sent is good for years from which is overI still don't understand why you won't return my money for a faulty product and if discontinued why did you send me the same faulty product modelI'm disabled and if you return the money i'll more then likely buy another more expensive better modelI don't purchase anything online because somebody used my information and committed identity theft on me recently and the investigation is still on goinga replacement shaver isn't a shaver that breaks down within the first week, it's a shaver that works because the company made a faulty shaver and as a courtesy to there customers they intend to keep they replace the shaver with the newer modelyour company however did nothing they just gave me same model different company or manufacturer number.I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***

Complaint Case #: *** Consumer: *** *** Internal case number: *** Thank you for bringing this situation to our attention and allowing us the opportunity to provide assistanceWe have thoroughly reviewed both the forwarded complaint and the information stored in our
consumer contact databaseWe have reached out to the rebate department and requested that the rebate be processed separately in order to avoid any further delays in processing. It generally takes about weeks for this to be completed. We reached out to let the consumer know the new timeframe and to ensure they had our contact information in case further assistance is requiredPlease advise them to call our Consumer Care Center at ###-###-#### if they have any questions, and provide the internal case number referenced aboveOr, if they need direct assistance regarding this matter, they are welcome to contact us at the number or email listed below anytime M-F between 9-ESTWe apologize for any inconvenience that this situation may cause and thank you for your time and assistance with this matterSincerely, Presidential Liaison Philips North America Toll free number ###-###-#### Email: [email protected]

Thank you for bringing this situation to our attention, and giving us the opportunity to resolveAfter receiving the complaint, we contacted the consumer to educate them on registering their products, and placed an order for both the replacement handle and charging glassWe verified that
both products were delivered on 7/IF the consumer has any questions, or need more assistance on this, please have them contact us directly at the number or email provided to them. Best Regards,Presidential LiaisonPhilips North America