Carol Wright Gifts

RIP OFF ALERT! For Christmas, my wife got a catalog and selected several items she would like. Not caqring for Christmas shopping, I ordered everything she had checked over $300. I paid with my credit card and all was good until I started seeing a reoccuring charge of $14.95. There were some items I ordered that were on backorder and expected as much, but there was nothing in my order for the $14.95. EWhen I called they said it was for a membership. I explained I did not want a membership and the young lady told me when I accepted the free shipping, I also accepted this membership. I expressed how unhappy I was about these shyster tactics and told hwer to cancel everything and remove my credit card information from their system. I was assured this was done but here I am less than 10 days later with yet another charge for $15.93. When I called I was told it was for a backorsdered item. When I explained I had cxalled on the 18th and cancelled everything, she simply said it was a valid charge and has been shipped. I have disputed the charge with my credit card company and reported Carol Wright as a fraud. If I recieve anything from them I will return to sender. I again insisted to cancel everything and remove my card and was told I had to call back after 10 AM to see if that can be done. DO NOT USE THEM FOR ANYTHING< ESPECIALLY WITH YOUR CREDIT CARD! RIP OFF ALERT! RIP OFF ALERT!

I have received and investigated the complaint from Mr*** He placed the order on our web site and selected Standard Shipping and Handling The order was placed on September 30, and shipped on October 2nd It normally takes between seven and ten days to go from New Jersey to [redacted] In tracking the order I did see the progress from the Post Office as stalled.Today the tracking showed that the package was delivered yesterday October 19, at 3:PM I apologize for the delay, and as a courtesy have credited your credit card in the amount of $26.85, this represents the return of the handling charge of $and a 25% discount on the order

I am responding to the complaint made concerning the displeasure with our selling adult comfort items in our catalog I am sorry that these items were offensivePlease know these products are sold to many of our senior population in the United States They are very sensitive and it allows our senior customers to make these purchases in the privacy of their homes, without going to go to the store.I have had the customer removed from our mailing list If I can be of any further assistance, please contact me directly Sincerely, [redacted] Director of Order Services

I have received and investigated the complaint from Ms [redacted] I apologize for the inconvenience we have caused her Her name and mailing address was rented from a compiled file of names of mail order buyers The company that rented us the name is called [redacted] I have marked all of our records so that no future catalogs will be mailed to her

I have received and investigated the complaint from Ms [redacted] regarding our catalogs I have marked her name and address to suppress future mailings Our catalogs are preprinted, and one may already have been mailed to her I have also added her name and address to our "hot list" to ensure that she no longer be sent the catalogs I am sorry for the content of the catalog, but we have a lot of customers who wish to purchase these items

I have received and am responding to the complaint concerning the displeasure with our selling adult comfort items in our catalog I am sorry that these items offended youPlease know these products are sold to many of our senior population in the United State These items are very sensitive and it allows our senior customers to make these purchases in the privacy of their homes, without having to go to the store.While we know that we cannot please everyone, and will remove your name from our mailing listSincerely, [redacted] Director of Order Services

This company is not legitamate. Ordered goods promised Dellivery by xmas. didnt happen then no refund given, This company is not legit do not order from them!

I have received and investigated the complaint from Ms***, in doing so, I contacted our credit department to find out about the missing payment of $ They do have a record of receiving the copy of the check, but at this time cannot trace it back to this account I have issued a credit to Ms [redacted] account for the $payment and also written off the $in late charges and finance fees.Processing these credits will bring her balance to zeroI apologize for any inconvenience we have caused, please contact me directly, if I can be of any further assistanceSincerely, [redacted] Director of Order Services

I am in receipt of the complaint concerning MsD [redacted] 's displeasure with our selling of adult comfort items in our catalog I am sorry that these items offend youPlease know these products are sold to many of our senior population in the United States These items are very sensitive and it allows our senior customers to make these purchases in the privacy of their homes, without having to go to the store.I have removed this customers name from our mailing list If I can be of any further assistance, please contact me directly Sincerely P [redacted] Director of Order Services

I apologize for the delay in responding to Ms [redacted] rebuttal, unfortunately I had to wait for a response from our credit departmentMs [redacted] order is still on hold awaiting her signature for the credit laws for people living in the state of Vermont I have been advised that she should read the terms and conditions of applying for credit which are stated in our catalogI am sorry that I can not approve credit for her, until she sends in the signed approval letter The letter has been mailed to her several timesSincerely, Pat [redacted] Director of Order Services

Unfortunately, I am not able to investigate this complaint I need the name and address under which the order and membership are listed Once I have that information, I will be able to address the problemSincerely, [redacted] Director of Order Services

I have investigated the complaint from Ms***, and found that on her order of November 5, 2015, she was not charged a shipping charge She was charged our handling charge of $ Our website does say that all orders will include this charge As a courtesy for her inconvenience I have issued a credit to her [redacted] for this charge If I can be of any further assistance, please contact me directly Sincerely, [redacted] Director of Order Services

I have investigated the complaint from [redacted] and found the following: [redacted] placed an order with us on July 21, 2015, which totaled $ This order was shipped and delivered on August 6, The order was charged to his "Shop Now Pay Plan" account The first payment was requested to be made on September 6, As per our terms and conditions which are printed in the catalog and sent to each customer when the account is opened, late charges and finance fees are added to the balance due each month until the account is paid offSince no payments were made until November, these charges up until the time of the first payment brought the account balance to $ Payments were received on November and December 7, ($each time), but the account is still behind The current balance on the account is $ Any questions on this account should be directed to our credit department They can be reached at [redacted] Sincerely, [redacted] Director of Order Services

I have investigated the complaint from Mr[redacted] I had our quality control department test a good samplingl of our item # [redacted] and none were found to be defective With over seven thousand sets of the swivel night light sold, this is the first complaint on the item I do apologize for the inconvenience we caused I have waived the return label fee, so that Mr[redacted] can return them with no cost to him Please complete the back of the packing slip and be sure to mark it as defective merchandise A full refund will be applied to your credit card upon receipt of the return Sincerely, [redacted] Director of Order Services

I have received and investigated the complaint from Ms[redacted] I see that the original order was processed and shipped on February 7, and received by the customer on February 12, On February we received a call regarding one of the items, and issued a refund for the glasses of $that day On February 24, she spoke to one our customer service agents and requested a return label, so that she could return a pillow This lable was mailed on March 4, On March we received a call regarding the status of the return On March 17, our system shows a note that Ms [redacted] returned several items and that she stated that her tracking showed that we had received these items Because our label is through the [redacted] , 3rd class mail, it can take up to weeks for us to receive the items I have tried to track her return using the label information that we provided her, and as of today, the [redacted] has no recod of any tracking If Ms [redacted] will provide me with the tracking information she obtained, I would be happy to refund for the items returned Unforturnately, I cannot refund for items not returned Sincerely, [redacted] Director of Order Services

I have received and investigated Mr [redacted] complaint Mr [redacted] placed his order on August 30, The order totaled $including postage and handling The order was shipped on September 2, I do not see a record that a request to cancel was made I do see that he called on September 7, 2016, and said that the items were advertised as buy two - get on free I have verified with our corporate office and they have never advertised in this wayAs a courtesy during the call, our agent issued a full credit for the order, and removed his name from our mailing listSincerely, Pat N [redacted] Director of Order Services

I have investigated the complaint from Ms [redacted] Freeshipping.com is an affillate who's website appears when one of our customers completes placing an order on our website There are three places where a customer must read and agree, before any action is taken In order for her to be billed for the service, she had to complete these steps I apologize for her inconvenience, but we have been told that a phone call, by Ms [redacted] s to Freeshipping.com can correct the problem if it was done in error Unfortunately, we do not have the control to address this complaintPlease contact me directly, if I can be of any further assistance[redacted]

I have received and investigated the complaint from Ms [redacted] I did listen to the recording of the call and the customer clearly did not want to continue to place the order She did ask the agent to cancel the order I have issued a complete refund of $to her Visa card This credit will be processed tonight and should appear on her next billing statement I apologize for the inconvenience we have caused this customer, and hope to be able to better serve her in the future Sincerely, [redacted] Director of Order Services

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

I have investigated the complaint from Ms [redacted] , and found that the order was placed on October 13, The order totaled $which as placed on her "Shop Now" payment plan The order was shipped to the customer on October 16, 2014, with the first payment due on November 16, The late charges and finance fees were added monthly to her house credit account as no payments were received We received a call from the customer on December 12, telling us that she would be returning the items At that time we wrote off the late fee of $and the finance charge of $ We did not receive the merchandise back until January 21, 2015, which caused charges for December and January.The return was processed for only one of our item - but I have invested and given her credit today for the second one she said she returned, as a courtesy I have also written off the remaining finance charges and late fees and when this is processed will bring her balance to $0.?