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Carol Wright Gifts

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Reviews Carol Wright Gifts

Carol Wright Gifts Reviews (135)

Review: I received an unsolicited catalog from Carol Wright Gifts and was horrified to see a page of nothing but sex toys.

No Warning on the front of the catalog, or the back for that matter. What if my kids had been looking at it instead of me? This sort of thing should not be mailed out in a general mailing and I do not care to EVER receive another one from this company. Adult content should be properly labled and not just sent randomly to homes that may have young children.

how is it even legal to catalogs with sex toys out to random homes without knowing if you audience include under aged kidsDesired Settlement: That they cease sending out catalogs that contain adult content with no warning or consideration of who might see it.

Business

Response:

I have received and investigated the complaint from Ms. [redacted] regarding our catalogs. I have marked her name and address to suppress future mailings. Our catalogs are preprinted, and one may already have been mailed to her. I have also added her name and address to our "hot list" to ensure that she no longer be sent the catalogs. I am sorry for the content of the catalog, but we have a lot of customers who wish to purchase these items.

Review: I have been requesting to be removed from the Carol Wright Gifts postal mailing list since Feb. 2014 and my request has not been honored. I received another unwanted catalog today, 9/30/15. I made my request again in Oct. 2014 and was told by Carol Wright Gifts that I would receive one or two more and then they would stop. It is now September, and I want them stopped immediately.Desired Settlement: I want my name/address/phone/email removed from Carol Wright Gifts lists immediately and from any affiliated companies. I also do not want my information shared with any company.

Business

Response:

I have received and investigated the complaint regarding us sending catalogs to this customer, I have notified our mailing house to immediately remove her name from all of our lists. I apologize for the inconvenience we have caused.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I am a customer of carol Wright Gifts. My account number is [redacted]. I have a $500.00 limit with them. On June 7, I placed an order for area rugs. I have placed 5 orders since may 24th. I check on the most recent order and noticed the order was placed on "hold" and a letter was being sent to me asking me for "additional funds"! I called the credit department and asked why, and I was told I had placed ""too many orders" recently! I asked to cancel the order since I could not have it. I continued to question the representative and she said that this was done to "protect my account" from identity theft! I said well, what is it, you want more money or are you protecting me from identity theft? She then told me I had to wait 3 to 4 weeks before I place another order1 WHAT IS THE real STORY??? I have paid my bill so it can't be that. the rep on the call was so snooty and unprofessional. She simply could not get her story straight. I was angry during this call and rightly so. If they needed to confirm I made the order, there were many ways to contact me to verify it. Yet they did nothing, no phone call, no e-mail, nothing. To write to me and ask for "additional funds" to make the purchase is NOT protecting my identity. I do not like being lied to. The best thing for them to do is fill my orders when I make them, or let me know that they don't want my future business.Desired Settlement: Fill and deliver my latest order, and fill future orders without problems. I have never failed to pay my bill on time, so when I want something, I buy it.

Business

Response:

I am sorry for the delay in responding to this complaint. I wanted to investigate fully. I have found that our credit department does indeed check the amount of orders put on an account in a short period of time. Since Ms. [redacted] placed orders on our internet site on May 5, May 14, May 27, May 30, May 31, June 6 and June 8th, their system is alerted to possible fraud, and the last order received is put on hold and a down payment is requested.This is done to make sure that the owner of the account is aware that all of the orders were put on her credit account and she would be responsible for paying for them. I apologize for the way that it was explained to her, and if the person answering her questions was unclear and uncaring. We do value her business. Her account is in good standing, and we look forward to her future orders with us.If I can be of any further assistance, please contact me directly.

Consumer

Response:

I am rejecting this response because: The answer DOES NOT address the issue of my "future" orders. I was told I cannot place any orders for another 3-4 weeks, because I placed too many! I was given a $500 credit line, and as long as I pay my bill and don't GO OVER my credit line, I should be able to place my orders. If I do not receive some information regarding this issue, and the individual who spoke to me about this issue is not reprimanded, then this situation is not solved. Please address this issue. If you do not want my business, your competitors do. And they don't worry about how many orders I place, because I am a great customer, and pay my bill. So carol Wright Gifts needs to decide if they want my business.

Business

Response:

I want to apologize for the delay in responding, but needed to wait for a reply from our credit department. The order in question was released from credit hold, and approved for shipping. Unfortunately, we are out of stock and at this time we are unable to get any more. A letter regarding this was mailed to her on June 30, 2015.I also se that another order was placed and released for shipping on July 4, 2015 and is currently being packed by out warehouse.I was advised by our credit department that orders placed within 15 days, triggers a system hold. They acknowledge this Ms. [redacted] is an excellent customer, but if more than two orders are placed within that 15 day window, the system could generate a hold until down payment is received.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: After buying from this companies catalog the sales person gave me an offer to receive 5 x $10 coupons to buy anything from the catalog if I agree to look over an offer of another product. I agreed, received the materials but declined the offer and used the coupons to buy products. After receiving the products the size was too small and asked for a bigger size. The company could not supply that and when I wanted to use the coup[on for another product the company told me I cannot use the coupon a 2nd time. I talked to the Supervisor who told me I cannot use the coupon more than 1 time and that she will give me the credit for 3 coupons as a courtesy, but now I have 2 more coupons of products that I had to return and will just loose my benefit on those and of future coupons. I do not agree with this as a good principle in business dealings.Desired Settlement: If a company offered a coupon of $10, then no matter what, but a person should be able to get the worth of that $10 even if there is no replacement of the ordered product. Any other product chosen should be good enough.

Business

Response:

I have received and investigated the complaint from Ms. [redacted]. She is accurate in saying that we office $10.00 coupons to some of our customers in order to interest them in trying new membership offers. We send the customer five $10.00 coupons with each offer. These are to up used to purchase any merchandise on orders of $25.00 or more. Ms. [redacted] was offered these coupons on both Passport to Health and Passport to Savings Memebership. She used the coupons to place 18 orders, using the coupons more than once. If items are returned, we do not replace the coupons. The refund given for each returned item is the full price of the order. These coupons are good for 1 order only, just like in any store - if used it is not replaced if items are returned.Ms. [redacted], just agreed to look an another program and will be getting five more coupons to use as she wishes. We offer other types of incentives to our customers, such as Internet Specials, Shop Smart discounts, and sometimes discounts on specific items. These are given to our customer when orders are called in.If I can be of any further assistance, please contact me directly.Director of Order Services

Review: On 9/24/2013 I called CWGs and placed a order for purchase via the Order rep who took the call and I asked if I could have these items shipped to a ONE TIME ONLY address where I do volunteer work at the [redacted] "[redacted] - [redacted]".. I was assured by her that this could be done and thats what I thought took place until 10/14/2013 I noticed one of CWGs catalog on the mail desk at the library that had there address and my name on it, I was shocked because I was told that address info would be used as I requested i.e ONE TIME ONLY and that was a lie. Now that same address information has been sent out via a mailing list by CWGs to other entities that they have agreements with to share information and that same library that I have volunteered at, will receive future solitications addressed as that catalog was addressed that I viewed on 10/14th which was "[redacted], I called CWGs on Tuesday 10/15/2013 spoke to a customer service rep [redacted] explained to her this horrIble situation and she apologized telling me it will take at least 2+ mos to delete the mailing address information! I told her that was not acceptable, please let me speak to a supervisor! She came back to the phone and told me supervisor [redacted] said the same thing that she had said, I asked her why I couldn't speak to the Supervisor, if its repentitive then so be it, she transferred me to Supervisor [redacted] who said they could reduce the tat to less than 2 mos and apologized to which I told her this is going to hurt me because NO personal mail should be going to the library's address addressed to me and I am fearful with the upcoming holidays that there are going to be alot of catalogs/solicitations etc coming to this library. I have already had to explain this situation to the manager of the that branch library and I want assurance from UPPER management that the [redacted] address be removed ASAP and not 2+ mos.

This is to correct the purchase date to 7/21/2013 as it relates to the address complaint to which CWGs kept that ONE TIME ONLY address and forwarded it to other mailing list entities which was not what I requested and not what the order rep told me. Desired Settlement: I want verbal and/or written assurance that any mailing list from CWGs reflecting '[redacted]" be removed from my account and mailing list asap! It should not take 2 mos or 3 mos in the tech age where anything can be done at the drop of a hat or push of a button! I am not even at that library branch anymore and volunteer work has assignments at various locales. I enjoy the CWGs items and have been a customer for some time so for a Order rep to say something could be done when it can't is just plain wrong and can have serious repercussions as we see via this complaint because its obvious someone dropped the ball on this one.

Business

Response:

I have received and investigated the complaint from Ms. [redacted] regarding the mailing of our catalog to her ship to address. I sincerely apologize for the unfortunate situation that we have created. I have contaced the vice President of Markeing and she will forward the information to the appropriate parties, to remove as soon as possible. I must tell you that, a catalog may already be printed and in the mail to that address. There is nothing that we can do to stop current mailings.

Again, I do apologize for the situation we have caused you. If I can be of any further assistance, please contact me directly.

Sincerely,

Review: My complaint is against Carol Wright Gifts. Placed order by phone on Fri. (4/17/15) from a catalog.

Called company Wed (5/6/15) to tell them I'm sending items back for refund & also.

Questioned (Postage Paid Label) enclosed for refund. Paid $5.90 postage w/order @ time ordered w/a credit card ($3.95 handling charge & $1.95 for lost replacement total $5.90) Catalog stated Free Shipping

Representative stated a total of ($7:99 total would be deducted instead of & 5.90 from refund of $17.88.)

Ordering items & sending it back are the same. It doesn't cost more to send back since the same items are being sent back.

Did not send items back till I get a confirmation of refund of $17.88 minus $5.90 refunded of $11.98 in the form of a check.

Then there's the matter of exchanging 2 for the price of 1 (credit card case) to be exchanged (1) is (the zipper is damaged)Desired Settlement: To refund my money on the

#1) Micro. Pressure Cooker & Zip Credit Card Case/2

#2) Amount of money deducted for shipping only (5.90)

#3) Refund total of ($17.88)

Business

Response:

I have received and investigated the complaint from Ms. [redacted]. I found that her order #[redacted], was placed on April 17, 2015 and was delivered to her on April 23, 2015. This order totaled $17.88 which included the $3.95 handling and $1.95 replacement fee.From our records, I can see that she did call and spoke to one of our customer service agents on May 6, 2015. The notes in our system show me that the customer will be sending back both items.Our packing slips contain a postage paid return label for customer's convenience. The fee for using this label is $7.99 which is clearly stated on the label.When Ms. [redacted] told our agent that the item she received was damaged. She also made sure that the return label fee would be waived, and therefore the customer would not be charged.Our normal procedure is to issue credit back to the customer's card when the items are received. We do not issue credit for the handling and replacement fee, unless the entire order is damaged or not received by the customer.When an item is returned for exchange we use the credit on the returned item as payment for the replacement item. Instructions from the customer should be clearly marked on the back of packing slip when returning the items. If I can be of any further assistance, please contact me directly.If I can be of any further

Consumer

Response:

Review: [redacted]

I am rejecting this response because: Company is running a scam. It doesn't cost more to send items back. It's the same weight including a postage paid label. Full refund of $17.88 including shipping. Copy of ordering sheet is being sent.Company is running

Regards,

Business

Response:

In response to the rejections of our explanation, when Ms. [redacted] called our company on May 6, 2015, our customer agent immediately waived the Smart Label Fee of $7.99 because she told the agent that the items were defective and it is noted that the customer wanted an exchange. To explain the outbound shipping and handling fee of $5.90 versus the return smart label fee of $7.99, we receive a discount on the outbound package due to the high number of packages sent daily. The returns are done on an individual basis, therefore we do not receive any discounts that we can pass on to our customers. No refund was issued until today, because we were waiting for the items to be returned. As a courtesy, I have issued today a credit to her [redacted] card for the total charged on this order $17.88. Since the method of payment was her credit card, our system issued the refund to that card. Depending on the date of her statement, this credit should show on this month’s or next month bill. Sincerely, [redacted] Director of Order Services

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Accepting business response & will be sending back merchandise to company for the full refund of $17.88 & checking my credit card till I receive full refund of $17.88 Thank you

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Stop sending me the useless catalogs, as I have been requested for over a year now. I tried to call again today at ###-###-####, but I had to wait over 1/2 hour, and that is crazy. I have also sent emails about this problem. I don't want to receive any more catalogs from this company- it's a waste of time and money. JUST STOP IT .

Account# [redacted]Desired Settlement: Stop sending me your useless catalogs, as requested multiple times over a year ago or even longer.

Business

Response:

I have received and investigated the complaint from Ms. [redacted]. and I apologize for the inconvenience that we have caused her.. I have deleted her name from our mailing list, and will have it added to our "hot list" to make sure that all future catalogs are stopped. Sincerely,[redacted]Director of Order Services

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory for now. Note that I have asked to be removed many times before online and on the phone, and I'm still receiving your catalogs. If I still get your catalogs or any marketing mailings in the future, I will file another Revdex.com complaint and refer to this one as the first one I filed with the Revdex.com. This needs to stop NOW. It's a waste of your money and paper.

Thanks,

Review: I paid off my account 2/27/14, the company double charged me and admitted they had done so, but since then I have gotten nothing but the run around about returning the money to my debit card that they owe me. They make excuses, talk about sending paper messages to their credit department, etc.Desired Settlement: I want those funds that they double charged me returned to my debit card immediately.

Business

Response:

I have received and investigated the complaint from Ms.[redacted]. She is correct in stating that her payment had been processed twice. The error was corrected and the refund was issued on March 5, 2014. Please see the attached for the current account statement.

I apologize for the inconvenience that we have caused this customer.

Sincerely,

Director of Order Services

Review: I bought a quilt/bedspread and it ripped the first washing. The fabric smelled so I washed it even BEFORE use. They tell me to box it up and send it back to get my money back. I will NOT spend $12-$15 to send the crap back only to get MY $19 back. They of course do NOT refund shipping.Desired Settlement: ALL MY MONEY BACK Almost $30 with original shipping.

Business

Response:

I have received and investigated the complaint from Mr. Zera. Since the item was defective a full refund should have been issued when he called and spoke to our Customer Service representative.I have issued a full credit of $28.93 on to his Visa card. I apologize for the inconvenience that we have caused and the agent who handled the original call will be informed of his error. Sincerely,

Review: I received my order and was immediately disappointed in the quality of all the items. The shower caddy was the cheapest material I've ever seen. The storage containers would never be able to be used because the lids wont even stay on them. The garbage disposal stopper doesnt fit. The sink scrap caddy is terrible and doesn't fit. I immediately contacted this company because I did not feel I should have to pay the shipping back. I have received no response and have sent 3 emails and 2 letters. They are now sending me a letter threatening to wreck my credit over their shoddy products that I've been trying to return for months. I do not think I should have to be out more money to send them back their products.Desired Settlement: I want them to credit this account and send me a shipping label so I may send them back their junky products.

Business

Response:

I have received and investigated the complaint from Mr.[redacted]. Our records do not show any e-mails or letters received from this customer. I have issued a refund today for the 4 items mentioned in the complaint. I have also refunded the postage paid on the original order. Total Credit given to his account is $38.86. A return label was sent attached to his packing slip. Please use that label, (I have already waived the fee) and return the products. There are two products included on the order that were not mentioned in the complaint. When items are received, we will credit any additional items received, and the late fees charges on the account. I apologize for the inconvenience caused.

Sincerely,

Carol Wright Gifts

Director of Order Services

Review: 0n 5/28/2015 ordered 5 items from catalog-$129.95 Product Total + $16.94 for Postage & Handling for total amount of $146.89. Items were poor quality and did not fit. I sent back all items on 6/15/2015. I also called customer service on 6/15/2015 at 6:18 PM spoke with Bella to let her know items being returned so she could note account. Today-7/13/2015 I receive a bill for $31.74! Only things noted were: Previous Balance $146.89 (which is correct), then under "Other Credits $116.97, and then INTEREST CHARGED $1.82 (WHAT?!)I returned items within return time period, if they're charging me for all the Postage & handling, then I should be credited with the Product amount of $129.95.So Their P&H is $16.94, their postage label for return was $7.99), so that's $24.93. What the heck is all that other money coming from. And why charge interest on postage & handling fees?????I have no items and they get all this money?????? Something's wrong. I called them and they just keep telling me I owe them $31.74! What's wrong with this picture?I thought I would just be billed the $7.99 for postage return label, when I spoke with Bella she agreed. By the way, she NEVER put note in system, or so I was told!Desired Settlement: I am willingly to pay the $7.99 for postage return label and then WANT NO FURTHER CONTACT, CATALOGS,ETC. FROM BUSINESS.

Thank you.

Business

Response:

I have received and investigated the complaint from Ms [redacted], when she returned the order, which totaled $146.89 three things happened to reflect the refund credit of only $116.97. First, she used our postage paid return label, which clearly states that a fee of $7.99 would be deducted from the refund. Second, It is our normal procedure to refund the original shipping and handling only for damaged and defected items and not for items returned for other reasons. The third was, that our processing department did not process item 23813 the Lens Clear as being returned.Ms. [redacted] should have been told these things when she called on June 15, 2015. As a courtesy, I have issued a credit to her account for the full balance shown on her statement of $31.74.If I can be of any further assistance, please contact me directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I would also like to say Thank you for your help. You are appreciated.

Regards,

[redacted]

Review: I placed an order with Carol Wright Gifts on Sunday, Feb 23, 2014. Due to reasons that need not be disclosed, I needed to cancel the order. Per their return/cancellation policy, we are to email them to cancel. I did that at 4am on Monday, Feb 24, 2014 (less than 24 hrs). In fact, I emailed them twice. Once at 4AM and later again that morning. I received a response from them at 1:43PM stating: "Thank you for your inquiry. We do apologize but this order is already on the truck going out for shipment. Please allow 7-10 business days for delivery. If further assistance is needed please feel free to contact us." This was an outright lie as the shipping tracking number for fedex shows the items shipped on Feb 25. They completely disregarded my request for cancellation. If their company had no cancellation policy, then fine, I would accept my part and return the package losing additional money for shipping. However, to be blatantly lied to by a customer service representative of their company, that is not acceptable behavior.Desired Settlement: I will send everything back unopened but I want a full refund including shipping because I would not have been charged that cost had they cancelled the order as stated by their own policy and procedures.

Business

Response:

I have received and investigated the complaint from Ms. [redacted]. The order was pleased on February 23, 2014 and was picked, packed and loaded into the truck on February 24, 2014. When she notified us of her wish to cancel the order on February 24, unfortunately we were not able to accommodate her. Once an order is on the truck, with thousands of others, it is impossible for us to search out one order to pull back. I am sorry that our agent did not fully explain that to her.

Our tracking system shows that the order was delivered to Ms. [redacted] on March 1, 2014. Each of the two packages contain a packing slip with a "Return Label" attached. I have waived the fee of these labels and have marked her account so that she is provided with a full refund upon receipt by our facility.

I apologize for the inconvenience we have caused, but we take pride in the fact that our normal pick/pack time is within twenty four hours of receipt of the order.

If I can be of any further assistance, please contact me directly.

Sincerely,

Director of Order Services

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

As you can see on the attached from their own website, the ship date is 2/25/14 and not 2/24/14 as stated by CarolWrightGifts. I'd like to know how it could be already packaged and on the truck per your response of the 24th if the ship date shows the 25th? I returned everything but it ended up costing me 10.94. Shipping costs of 8.99 as well as an additional cost of 1.95 to replace the items if lost in shipping.

If the items were shipped on the 24th as stated by CarolWrightGifts, I would not have filed this complaint. if their website said that I couldn't cancel the order via email or phone, I would not have filed this complaint. The order could have been cancelled but they chose not to.

Regards,

Business

Response:

When I responded to the first complaint all facts were stated. At that time I also advised our "Returns Department" to issue a full refund when the items were received. The return and my comments crossed and that was not done. Today, I have issued a refund check in the amount of $10.94 for the the original postage paid.

I apologize for the inconvenience, and if I can be of any further assistance.

Sincerely,

Director of Order Services

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I receive the refund of the postage on March 27th. I stand by my comments on the actions of the customer service department but I am thankful that I received a complete refund.

Regards,

They say you are pre-approved Then they say we need a down payment!!! Will Not use them ever!! They lie!!!

My mother and I ordered the Genie Slimjeggings from Carol Wright Gifts and were initially very excited about the order. The jeggings are made to fit well, so you have to order a size bigger than what you normally wear, so we both went up a size. I could fit the 1x perfectly and my mother could fit them also, but wanted to get a 2x just to have a little extra room. So we sent the other 1x pair back and requested to exchange the pair for a 2x. It took about 3 weeks to get the order back, and when she tried on what was supposed to be the 2x, she couldn't get them up over her thighs and they were too tight. We were confused because she could fit the 1x, but couldn't fit the 2x. So she called in to talk to a customer service rep and the rep that took her call had a very nasty attitude and actually argued with my mother, because she tried to explain that the manufacturing department may have made a mistake on the size label. We sent the jeggings back and requested another pair of 2x. When the order arrived yesterday, and note that it only took 1 week to get them back, yet the first exchange took 3 weeks, they had sent her back the exact same pair that she sent back to exchange! I took pictures of the jeggings as proof, and I am glad that I did, because I had a feeling that they would resend the exact same pair back to us since the rep was so nasty on the phone. I would NOT want a rep like that answering calls for my company!! That is very unprofessional on that reps part and there is no sense for that type of behavior! We are going to file a complaint on them and they will never get our business again!!

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Description: MAIL ORDER & CATALOG SHOPPING, SALES & ORDER BOOKS

Address: 100 Nixon Ln, Edison, New Jersey, United States, 08837-3804

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