Carol Wright Gifts

I apologize for the delay in responding to Ms. [redacted] rebuttal, unfortunately I had to wait for a response from our credit department.
Ms. [redacted] order is still on hold awaiting her signature for the credit laws for people living in the state of Vermont.  I have been advised that she should read the terms and conditions of applying for credit which are stated in our catalog.
I am sorry that I can not approve credit for her, until she sends in the signed approval letter.  The letter has been mailed to her several times.
Sincerely,
Pat [redacted]
Director of Order Services

I have received and investigated the complaint from Ms. [redacted]. and I apologize for the inconvenience that we have caused her.. I have deleted her name from our mailing list, and will have it added to our "hot list" to make sure that all future catalogs are stopped. Sincerely,[redacted]...

[redacted]Director of Order Services

I am rejecting this response because:There was mentioned a site that came up after completing an order, there was no such site.I never heard of nor requested anything from FREESHIPPING.This was added after I made my order and I never heard anything from this company nor got any membership info. All I recieved was a fee attched to my credit card.This was added by someone other than me. Judging from all of the complaints that I have seen when I Googled FREESHIPPING, this is a normal practice.

I have received and investigated the complaint from Ms. [redacted]  I apologize for the inconvenience we have caused her.
Her name and mailing address was rented from a compiled file of names of mail order buyers.  The company that rented us the name is called [redacted].  I...

have marked all of our records so that no future catalogs will be mailed to her.

I have received and am responding to the complaint concerning the displeasure with our selling adult comfort items in our catalog.  I am sorry that these items offended you.
Please know these products are sold to many of our senior population in the United State.  These items are...

very sensitive and it allows our senior customers to make these purchases in the privacy of their homes, without having to go to the store.While we know that we cannot please everyone, and will remove your name from our mailing list.
Sincerely,
[redacted]
Director of Order Services

I have attached the customers account history, including a statement of his account, showing that we issued a credit for the defective item upon notification that he had sent it back.  Please see the credit of $6.99 shown on 1/15/14.  The current balance on his account includes late fees and interest charged since the order was received on October 22, 2014.
The principle of the account is currently $27.91 which is the original $34.90 less the $6.99 for the defective item.  Late and interest fees are currently $$22.28.  I will be happy to write off the interest and late charges if a payment of $27.91 is made within 30 days.
Please send payment directly to me, so that I can deduct the other charges from the account.
Sincerely,
[redacted]
Director of Order Services
100 Nixon Lane
Edison, NJ 08837

I have received and investigated the complaint from [redacted].  Customer Service shows no record of any correspondence with this customer in regards to an order that was shipped October 7, 2011.  I was able to contact our credit department.  Since the customer did make...

payments on the account on May 20, 2013, June 17, 2013 and July 5, 2013, enough to pay for the order.  I have asked that they write off the late and finance charges on the account.  I was told that this was done and would be reflected on her account by the end of the week. 
I also requested that they contact the credit bureau and remove any derogatory entries regarding this account.  They assured me that this would be done, but would not be reflected until July 14, 2014.  We value our customers and should the need arise, please contact me directly.

Dear Sirs:
Regarding my complaint [redacted], I looked at the answer from [redacted] from Carol Wright Gifts and the said that the credit line of 300.00 would be honored as advertised and this was confirmed by the Credit Department, Shop Now Pay Plan Account [redacted].
Yesterday, I've placed and order by phone # [redacted] and they are requiring a deposit to process it.
Respecfully, I wanted to know...If this company is playing a game with me as a customer? Ms. [redacted] told me if I have any questions or concerns, to contact to what email or phone number?
Attached evidence of my issue with this company.
Thanks a lot for your attention to this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1[redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

I have investigated the complaint from Mr.[redacted].  I had our quality control department test a good samplingl of our item #[redacted] and none were found to be defective.  With over seven thousand sets of the swivel night light sold, this is the first complaint on the item.  I do...

apologize for the inconvenience we caused.  I have waived the return label fee, so that Mr.[redacted] can return them with no cost to him. 
Please complete the back of the packing slip and be sure to mark it as defective merchandise.  A full refund will be applied to your credit card upon receipt of the return.
Sincerely,
[redacted]
Director of Order Services

Review: we bought a deluxe screen door off there website and when we got it it was not complete and the add said no tools required but it says you have to drill holes for it so they lied to us and are committing fraud on customers.Desired Settlement: we want all our money back right away

Business

Response:

I have received and investigated the complaint from Mr. [redacted]. I am sorry that he is disappointed with our item #[redacted]. When he called on July 7, 2014, we issued a full refund for the product including the handling charge of the order which totaled $20.89. This credit was applied to the Master Card he used to make the purchase.We have also sent him a postage paid label so that he could return the item with no cost to him. Again, I apologize for the inconvenience and if I can be of any further assistance, please contact me directly.Sincerely,

Review: I returned the product I ordered from Carol Wright Gifts order # XUZV4500, and their Customer Service Dept. told me they received the merchandise back on June 22nd, 2015. Customer Service also told me I would receive my refund in a few days! I did not receive my "refund" until July 7, 2015, some 15 days later! Also I did not receive a full refund due to me in the amount of $ 29.64! What I received was $7.00 on July 7, 2015! This company charged me $ 14.99 for the merchandise, $ 8.75 "express shipping" which I did not ask for, handling charge $ 3.95 and $ 1.95 replacement fee "if my order was lost in the mail"! I have reported this company to my credit card company and they have listed this company " as doing fraudulent activities/ business! My credit card company had issued me the balance of my refund due of $ 22.64. Carol Wright Gifts is responsible for this amount back on my credit card immediately! This business is now listed with my credit card company as a Fraudulent practicing company.Desired Settlement: Carol Wright Gifts owes me a balance of $ 22.64 payable now, to my credit card account now.

Thank you,

Business

Response:

I have investigated the complaint from Mr. [redacted] and found the following:The order was placed on June 9, 2015 on our internet site. Mr. [redacted] entered the order and selected "Priority Shipping". The item was shipped on the same day. Mr. [redacted] returned the item to us using the "Prepaid Postage Label" that was attached to his packing slip. The returned item was received by us on June 22, 2015. The original cost of the order was $29.64. This included the $8.75 for "priority shipping" and the handling and replacement cost of $5.90. In returning the item, Mr. [redacted] used our "prepaid label" which clearly states that a fee of $7.99 would be deducted from his refund. It is also our normal practice to not refund the original shipping and handling charges on any order unless the items are received damaged and defective by the customer. This was not the case. Therefore the refund of $7.00 was indeed correct.As a one time courtesy, I have issued a credit to his card for the balance of $22.64 for the order. If I can be of any further assistance, please contact me directly. ?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

[redacted] I would like to make a statement for the Revdex.com to put on file regarding Carol Wright Gifts and the rather "poor excuse" for not refundingme my full refund "until I placed a complaint with the Revdex.com"! This company does business in an unorthodox fashion to be polite! They have a spokes person

Review: I placed an order with this company about a month ago. Received my product, had no issues. However, they have proceeded to call me daily since I received my order. I finally answered the phone today and they told me about all these coupons they would send me in the mail along with some literature on a service to reduce healthcare costs.

Initially the representative told me to review the info and let me know if I wanted to participate in the plan, but then sneakily advised that my credit card ending in [redacted] would be charged in 14 business days. Here are my issues:

1. The harassing phone calls are not okay.

2. Telling me you are going to enroll me in a service that I did not solicit

3. Keeping my credit card on file without permission and enrolling me in services I did not solicit

I feel that keeping my personal and financial information on file without permission is unethical and somehow illegal. Also, this company's niche is the elderly (look at their catalog) and the sly way they tell you they're enrolling you in these random programs is misleading and likely tricks the elderly clientele into being charged for services that they don't realize they are enrolled in or paying for.

I for one will not do business with this company again but I feel that their clientele needs to be protected from their shady business practices and unethical retention of financial and other personal information.Desired Settlement: Remove all of my information from their systems and do not contact me again.

Business

Response:

I apologize to Ms. [redacted] for calls made to her. It is not our intent to inconvenience any customer. We do call the customers after they order, for a quality control survey of the products they received. The second part of this call is to offer them a trial membership in a program that we strongly believe with be beneficial to them. The cost of this program is clearly stated during the call and this and other specific information would have been mailed to the customer if the offer was accepted. We are in no way trying to deceive or mislead any of the customers.

When she made her feelings knows, the agent handling the phone call immediately removed all information from our system. She was also marked that no phone calls be made to her in the future.

We are committed to customer satisfaction and we work hard to ensure our customers are satisfied with their shopping experiences with our company. I hop that this letter addresses the issues raised in Ms. [redacted] complaint. Please contact me directely if further assistance is needed.

Sincerely

Director of Order Services

Review: I am very diligent about maintaining my privacy. I continually renew my DMA Opt-out preferences for both of my residences. I will of course contact this company to ensure they remove my name & address from their Mktg dB's.

When I ask these companies WHERE, or from WHOM they obtained my name & address, they refuse to provide the information. This company claims they're a DMA member, however, I checked the DMA website today (11/3/15) & they were not listed.Desired Settlement: I would like to know WHERE Carol Wright Gifts obtained my personal & private information.

Business

Response:

I have received and investigated the complaint from Ms. [redacted] I apologize for the inconvenience we have caused her. Her name and mailing address was rented from a compiled file of names of mail order buyers. The company that rented us the name is called [redacted]. I have marked all of our records so that no future catalogs will be mailed to her.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I called to place an order, nearing the close of the order the woman told me I would be charged $10.00 S&H. When I heard that I told her to cancel the order. I was emphatic about canceling this order. Several days later I was checking my bank account and saw the charge from Carol Wright. I called Carol Wright and asked if the conversation with the order taker was reviewed as advertised-that it was clear that I canceled the order. The young woman suggested that I return the unopened package marked refused. I did that ! I also e-mailed them inquiring about my money that was supposed to be returned. No answer. I called this morning and was told that I would be returned ONLY the price of the item -less the S&H once it was documented that the refused item was at their facility. I want all my money returned to me since I told them I did not want the item during the initial phone call.Desired Settlement: I want all my money returned to me and that includes S&H.

Business

Response:

I have received and investigated the complaint from Ms. [redacted]. I did listen to the recording of the call and the customer clearly did not want to continue to place the order. She did ask the agent to cancel the order. I have issued a complete refund of $38.93 to her Visa card. This credit will be processed tonight and should appear on her next billing statement.

I apologize for the inconvenience we have caused this customer, and hope to be able to better serve her in the future.

Sincerely,

Director of Order Services

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

I'M VERY SATISFIED WITH THE PRODUCTS I'VE ORDERED AND THE PRICE WAS REASONABLE

Review: I placed an order with Carol Wright Gifts on 6-17-15 for the Genie Slim Jeggings for my daughter and myself. I ordered a size 1x and my daughter ordered the small/medium pair. The order came and we tried the pants on, but the pants are cut smaller, so my daughter wasn't able to fit the small/medium; I was able to fit the 1x but I figured I could use a 2x to give me a little more room. Instead of exchanging both pair my daughter kept the 1x and we sent the small/medium pair back to exchange for a 2x for myself. They were mailed out on 6-29-15. I called to talk to a customer service rep so that they could notate the account and we had also written the exchange instructions on the return form. The rep was very nice and helpful and I also let her know that I would send in my payment as soon as I received the jeggings. I got the jeggings after about 2 weeks and when I tried the 2x on they were so tight I couldn't even pull them up. I was very confused because I was able to fit the 1x fine, but the 2x I was not. I knew that there had to be a factory error, so once again I sent the jeggings back, which was on 7-17-15, and I called into to talk to a rep about the issue. The rep that answered was argumentative and had a bad attitude. I simply asked her to exchange the order for a correct pair of 2x. I received that order back on 7-24-15 and when I opened the package I could tell that they had turned around and shipped the exact same pair back to me and when I tried them on I was again unable to get them up. I have pictures to prove this. I had to get more of the big mailers to send the jeggings back for the third time and I will be mailing them off tomorrow, 7-28-15. My daughter called in and talked to the supervisor and she claimed that she would talk to the rep, but after so many issues I have little faith that proper procedures will be done to correct this. The employees at Carol Wright Gifts are not very professional and all I want is for my order to come back right.Desired Settlement: I just want the business to send me the correct size, which is a 2x, so that I can pay for the order. I realize that the jeggings run smaller, but like I stated previously, I was able to fit the 1x but I wanted a 2x to have a little more room. There had to be a sizing error in the factory or manufacturing process, or incorrect labeling of sizing on the pair of jeggings that I got. The lack of professionalism in some of the employees is very hurtful. I am on a fixed income and I only wanted to do something nice for my daughter and myself, and it has turned into an unnecessary process.

Business

Response:

I have investigated the complaint from Ms. [redacted], and fount that her replacement order was processed with the size clearly marked as 2X.Since the shipping department is in another facility, I do not have the ability to see exactly what is shipped. Before processing a new order, I checked with our Quality Control department to see if there was a known problem with the sizing of these pants. I have been told that since the material is made to stretch it is hard to measure to a comparable size chart. They asked me to have the customer make sure that the correct ones are received, by checking the inside size label. I have processed a new replacement order, and it will be shipped as soon as possible. I apologize for the inconvenience caused. If I can be of any further assistance, please contact me directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]8, and find that this resolution is satisfactory to me.

Regards,

[redacted]

Review: cwg has blocked me from entering coupon because I entered too much same coupon on every order which I have over 500.00 bill now with them for over ayear my issue is they blocked me from all coupons and the coupon never stated you cant use it but so many time it only stated when you order enter coupon for $10.00 off your order . if they didnt entend for us to us coupon why issue them then.Desired Settlement: allow me to use my coupons and better define how many cna be used or clear my current balance and cancel my membership with them for frauding me on coupons it never stated how many I could use or how often I could use them

Business

Response:

I have received and investigated the complaint from Ms. [redacted]. We send our customers who have been offered and accepted trial memberships in our Passport to Health plan. The coupon is coded PHB1. The coupon is for their use only.Ms. [redacted] has never been offered a membership and it appears that she found the coupon code on another website and used it. When we were made aware that someone other than our company had published the coupon code, our computer system stopped accepting them unless the account shows activity in a membership..As a web customer, Ms. [redacted] will be offered other sale promotions, which she can take advantage of. These will be presented in the form of special e-mails addressed to our customers only.

Consumer

Response:

I am rejecting this response because:10-12-14 I joined membership and was accepted which I still have an email stating this for the smartshopper club and the code I used was 1 phb1 not phb1 if they do not honor their own coupon which I am a member of I will not honor my debt of $574.30 with them seems fair they forfeit my trust with them so I forfeit my responcibiliy to pay them. this was thier error or oversite on limition of coupon and not noted and I did try other codes they do not work either which was emailed to me october 12-2014. the other ones which btw they did email me those codes. they are trying to make an escape goat out of me whic I will not tolerate in any matter. Order DetailsItem DescriptionQuantityItem PriceSubtotal 6-Piece BBQ Condiments Set Item# 24217here is an attached text copy of the CONFIRMAtion EMAIL I STILL HAVE THAT WAS EMAILED OT ME 1 $4.99$4.99ORDER SUMMARYMerchandise Total:$4.99Shop Smart Club Membership Fee:$9.99 EARLY HOLIDAYS SAVINGS! ($0.50) Standard Shipping Cost: FREE Handling Charge:$3.95 Priority Service Plus prompt free replacement for orders lost in transit $1.95 Order Total: $20.38

Business

Response:

The notice of coupon abuse was for coupon 1PHB1 only. As stated, this coupon is for members of our "Passport to Health" plan only. Those members get 5 coupons for $10.00 upon trying the membership. Ms. [redacted] was never offered this membership or mailed these coupons but did use the code on 12 occasions. Our website did show this coupon code and we did honor the 12 orders with a 10% discount. We have since fixed the site, and as I said our system no longer allows this code to be used when a membership in Passport to Health has not been purchased. Passport to Health offers discounts in healthcare expenses, and has a monthly cost of $29.99.On 10/12 Ms. [redacted], placed an order through a special e-mail and received a 10% discount on her order - The code for that particular special was CWEHSV. On that order she also purchasde a Shop Smart Membership which will entitle her to a 5% discount on every order placed after that for 1 year. The cost of this is $9.99 and at the end of the year, if the savings is not $9.99 - the balance is refunded to the customer. This is not the same as the Passport to Health membership.I sincerely hope that this explanation clears any misunderstandings. I was not clear in the response and did not name the membership program that the coupon 1PHB1 belonged to and I do apologize. As a courtesy, we will not be charging Ms. [redacted] the $9.99 enrollment fee for our Shop Smart Club, but she will receive the 5% discount on orders she places with us, or she can choose to use our future sale promotions.

Review: Returned defective merchandise, and have been charged for shipping despite explicitly stating that the company would pay all fees.

Company is now charging a monthly finance charge in addition to shipping charge.

Have contacted Business about this error at least 5 times by phone and letter.Desired Settlement: Cancel all debts, and inform credit agencies that the company was acting in bad faith when billing the customer.

Do not contact us again after the situation is resolved.

Business

Response:

I have received and investigation this complaint, and although we have no record of any written correspondance with this customer, I would like to apologize to Ms. [redacted], as this clearly should have been taken care of, with her first call to us. As of today July 7, 2014, I have written off the balance on the account. When processed, tomorrow, it will bring the balance to $0.00.If I can be of any further assistance, please contact me directly.S

Review: I paid off a Carol Wright (Dr Leonard's) account some time ago, then in April I received a bill for a recent purchase. The total is $28.92, date for purchase on the invoice is 4/2/2014. I called ###-###-#### on 4/21/14 and explained that I had not placed or received an order. They said there was a call in order on 3/31/14, the phone number on the account was not mine, the delivery address was not mine. I asked for it to be corrected because that was not my information and I did not authorize. [redacted] in customer service said I would have to file a dispute and needed a police report. He said whomever placed the order had my information, so I'm responsible for the bill. He said identity theft happens all the time. I found out later that this company doesn't have my soc sec #, so I don't know what information was used to verify. They were supposed to mail the dispute packet to me, but I have yet to receive it. I called them back later that week and cancelled the account; also requesting that they investigate--maybe there was a mix up when the order was placed. I didn't hear from them, but when I called ###-###-#### to pay on my [redacted] account on 5/1/14, the rep asked if I also wanted to pay on my Dr Leonard's account. I advised her of the situation, so she spoke to her supervisor. She said they will investigate, and asked me to call back Monday. I found a remittance stub from when I used to have a balance with Carol Wright (Dr Leonard's) and the account # was different. I compared an old [redacted] stub to my current [redacted] bill, and the account #s matched . I called Carol Wright, but the rep just said she doesn't see that old number, only the new one. I questioned the discrepancy, but she had no answer that made sense to me.Desired Settlement: I want my information removed from this account since I didn't order or receive the merchandise. I want Carol Wright to confirm their error and cease to hold me responsible for the balance. I do not want to receive any catalogs, emails, or other advertisements.

Business

Response:

I have received and investigated the complaint from Ms. [redacted]. When she spoke to our cusotmer service agent on 5/2/14, the complaint was brought to our credit deparments attention. The charges on the account were reversed and the account was closed as requested. The current balance on the account is zero.

I apologize for the inconvenience that was caused this customer and if there is anything further that I can assist with, please contact me directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Please have a letter mailed with this resolition.

Regards,

[redacted]