Carol Wright Gifts Reviews (133)
I have received and investigated the complaint from Ms. [redacted] . and I apologize for the inconvenience that we have caused her.. I have deleted her name from our mailing list, and will have it added to our "hot list" to make sure that all future catalogs are stopped. Sincerely,***... [redacted] Director of Order Services
I have received and investigated the complaint and found that the balance on her account was for a membership in our [redacted] , which she agreed to when a call was made to her by our customer service agent on May 19, Ms [redacted] spoke with our credit department and our customer service department on December 1, 2016, and a full refund was issued for this membership On December 2, a refund check was processed in the amount of $ The current balance on her account is $0.The new order placed on 11/29/was processed and shipped today When posted the balance on the account will be $I apologize for any inconvenience we have caused, and if I can be of any further assistance, please contact me directlySincerely, [redacted] Director of Order Services
I received my first order from Carol Wright and the quality of the clothes is sub-standard. They also do not fit. I asked to return them and was told it would cost me money. I want to return the order and am very concerned that Carol Wright is not honest and will not properly process the returns. I would not recommend this company to anyone. I tried to cancel the order before it was shipped and was told I could not cancel it. Some items have not been delivered and I do not want them so I need to know how to deal with this terrible company.
I have received and investigated the comp**int from Ms [redacted] and want to apologize for our poor listening skills The manner that the agent handled the call was addressed I also spoke with our returns department because in fact I found that the return was not processed correctlyI have issued a credit to your Visa card in the amount of $which is the postage and handling paid on the original order I have also entered a new order at "no charge" to be shipped to Mr [redacted] in **We try very hard to handle each customer and order correctly, and again I apologize that in both cases this was not doneI hope that Mr [redacted] enjoys his watch and if I can be of any further assistance, please contact me directlySincerely Pat Nalewajko Director of Order Services
I have received and investigated the complaint from [redacted] *** Customer Service shows no record of any correspondence with this customer in regards to an order that was shipped October 7, I was able to contact our credit department Since the customer did make payments on the account on May 20, 2013, June 17, and July 5, 2013, enough to pay for the order I have asked that they write off the late and finance charges on the account I was told that this was done and would be reflected on her account by the end of the week I also requested that they contact the credit bureau and remove any derogatory entries regarding this account They assured me that this would be done, but would not be reflected until July 14, We value our customers and should the need arise, please contact me directly
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted]
I have investigated the complaint from Mr*** and found the following:The order was placed on June 9, on our internet site. Mr*** entered the order and selected "Priority Shipping". The item was shipped on the same day. Mr*** returned the item to us using the
"Prepaid Postage Label" that was attached to his packing slip. The returned item was received by us on June 22, 2015. The original cost of the order was $29.64. This included the $for "priority shipping" and the handling and replacement cost of $5.90. In returning the item, Mr*** used our "prepaid label" which clearly states that a fee of $would be deducted from his refund. It is also our practice to not refund the original shipping and handling charges on any order unless the items are received damaged and defective by the customer. This was not the case. Therefore the refund of $was indeed correct.As a one time courtesy, I have issued a credit to his card for the balance of $for the order. If I can be of any further assistance, please contact me directly. ?
I have reviewed the complaint from Mr*** concerning his displeasure with our selling of adult comfort items in our catalog. I am sorry that these items were viewed by your child. Please know these products are sold to many of our senior population in the United
States. These items are very sensitive and it allows our senior customers to make these purchases in the privacy of their homes, without have go to a store.While I know we cannot please everyone, we are disappointed to lose a possible customer. I have removed your name from our mailing list, and advised our mailing department to stop all future catalogs.I apologize for the inconvenience that was caused. If I can be of further assistance, please contact me directly.Sincerely,*** ***Director of Order Services
I have received and investigated the complaint from Ms***. We send our customers who have been offered and accepted trial memberships in our Passport to Health plan. The coupon is coded PHB1. The coupon is for their use only.Ms*** has never been offered a
membership and it appears that she found the coupon code on another website and used it. When we were made aware that someone other than our company had published the coupon code, our computer system stopped accepting them unless the account shows activity in a membership..As a web customer, Ms*** will be offered other sale promotions, which she can take advantage of. These will be presented in the form of special e-mails addressed to our customers only
I have received and investigated the complaint from MrZera. Since the item was defective a full refund should have been issued when he called and spoke to our Customer Service representative.I have issued a full credit of $on to his Visa card. I apologize for
the inconvenience that we have caused and the agent who handled the original call will be informed of his error. Sincerely,
They say you are pre-approved Then they say we need a down payment!!! Will Not use them ever!! They lie!!!
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Please have a letter mailed with this resolition
I have investigated the complaint from Ms***, and found an order was placed and shipped on 6/27/to *** *** at *** *** *** *** *** ** ***. This order was never paid for. Since the order is so old the account has been closed without payment and
marked as bad debt. I have had our credit department remove the bad debt code from the account. This action will take place the first week of June. As our credit reporting updates happen once a month.If I can be of any further assistance, please contact me directly
Director of Order Services
I am sorry for the delay in responding to this complaint. I wanted to investigate fully. I have found that our credit department does indeed check the amount of orders put on an account in a short period of time. Since Ms*** placed orders on our internet site on May 5,
May 14, May 27, May 30, May 31, June and June 8th, their system is alerted to possible fraud, and the last order received is put on hold and a down payment is requested.This is done to make sure that the owner of the account is aware that all of the orders were put on her credit account and she would be responsible for paying for them. I apologize for the way that it was explained to her, and if the person answering her questions was unclear and uncaring. We do value her business. Her account is in good standing, and we look forward to her future orders with us.If I can be of any further assistance, please contact me directly
I have received and investigated the comp**int from Ms*** and want to apologize for our poor listening skills. The manner that the agent handled the call was addressed. I also spoke with our returns department because in fact I found that the return was not processed
correctly.I have issued a credit to your Visa card in the amount of $which is the postage and handling paid on the original order. I have also entered a new order at "no charge" to be shipped to Mr*** *** in **We try very hard to handle each customer and order correctly, and again I apologize that in both cases this was not doneI hope that Mr*** enjoys his watch and if I can be of any further assistance, please contact me directlySincerely
Director of Order Services
I have received and investigated the complaint from Mr***. We do show that two items purchased were received and credit was issued, but we did not have a record of the third item coming back to us. I do not show that Mr*** called us to tell us about the 3rd returned
item. Needless to say, I have issued a credit to his account and written off all late and finance fees. These will be processed and his balance will then be at $.00.I apologize for any inconvenience that we have causedSincerely,
Director of Order Services
I have received and investigation this complaint, and although we have no record of any written correspondance with this customer, I would like to apologize to Ms***, as this clearly should have been taken care of, with her first call to us. As of today July 7, 2014, I have written off the
balance on the account. When processed, tomorrow, it will bring the balance to $0.00.If I can be of any further assistance, please contact me directly.S
I am rejecting this response because:
As you can see on the attached from their own website, the ship date is 2/25/and not 2/24/as stated by CarolWrightGifts. I'd like to know how it could be already packaged and on the truck per your response of the 24th if the ship date shows the 25th? I returned everything but it ended up costing me 10.94. Shipping costs of as well as an additional cost of to replace the items if lost in shipping
If the items were shipped on the 24th as stated by CarolWrightGifts, I would not have filed this complaint. if their website said that I couldn't cancel the order via email or phone, I would not have filed this complaint. The order could have been cancelled but they chose not to
I have received and investigated the complaint from Ms***. Our records show that Ms*** was offered and accepted a membership in our *** ** *** program. This offer was made by one of our customer service representatives following an order she placed with our
Carol Wright catalog.
*** ** *** offers members savings on everyday products and services. the cost of this membership, which is billed monthly is $for the first month, and then $per month until the customer chooses to cancelMs*** did cancel the membership on October 24, 2015.
Carol Wright has a satisfaction guarantee policy on all products, including *** ** ***. I have issued a credit to her account for all charges related to this membership which total $This credit will be posted to her account, bringing her balance to zero
I apologize for any inconvenience we have caused, and if I can be of any further assistance, please contact me directlySincerely,
Director of Order Services
I have received and investigated the complaint from Ms***. I apologize that she was not able to get the help she needed when she called. Our customer service agent should had a supervisor handle these callsFrom August, the credit limit on the account was $50.00.
The increase on the limit was offered on February 13, 2016. I have contacted our credit department and made sure that her current credit limit of $was equal at all sitesThe issue was corrected to $250.00 in our credit area on February 20, 2016. This size of the credit limit does not always guarantee shipment of ordersAs each order is placed, our credit system checks current credit bureau ratings. There are times that an order will be accepted if a down payment is paid prior to the order being shipped. ( I see that this happened to Ms*** order of 2/12/16.) According to our records, the last two orders were canceled by the customerPlease contact me directly if I can be of any further assistance
Director of Order Services