Carol Wright Gifts

Review: Carol Wright Gifts, along with Passport to Health Membership are scamming the elderly. I, myself, am not the elderly, but I placed an order for my Grandmother and I have since been charged 33.98 without any knowledge of these charges, until they were seen on my bank statement. I clearly DID NOT agree to any of the charges. What makes me even more upset, is the fact that I have came to find out that this scam has been going on for years. They target the elderly, who most of the time will never even know the company is charging them. This can make the difference in that elderly person eating, or paying their bills and it's just not fair. Please do something about this problem that has obviously been going on for years.Desired Settlement: I would like for Carol Wright Gifts, along with Passport to Health Membership to no longer be allowed to unknowingly scam people/elderly into monthly charges. These businesses are not getting permission from the customer to pay 29.99 a month for absolutely nothing. They charge 3.99 the first month, and 29.99 each month after. That's a lot of money and it should not be allowed. These people are getting rich off the elderly and the elderly didn't even agree to the charges. Please make this stop. It just takes one person to make the change.

Business

Response:

Unfortunately, I am not able to investigate this complaint. I need the name and address under which the order and membership are listed. Once I have that information, I will be able to address the problem.Sincerely,[redacted]Director of Order Services

Review: I RETURNED 3 ITEMS I WAS NOT HAPPY WITH TOTAL OF RETURN 37.91. THEY WILL NOT CREDIT MY ACCOUNT FOR THESE RETURNS??? I HAVE CALLED CUSTOMER SERVICE 8 TIMES NOW WAITING & WAITING & SO ON. I RAN OUT OF MINS ON MY CELL PHONE 1 TIME FOR BEING ON HOLD. THE MOST TIME I HAVE WAITED & I USED MY VIEDO RECORDER TO DO THIS IS 77 MINS. I RECORED THE DATE TIME & KEPT ON SCANNING OVE RTO THE CLOCK & YOU CAN HEAR THE WAITING MUSIC & WAITING MESSAGES THE WHOLE TIME. I GOT THRU 1 TIME WITH A NICE GENTLEMEN[redacted], BUT HE COULD NOT HELP ME BECAUSE ALL HIS COMPUTER COULD DO IS BRING UP ORDER TOTALS BUT NO ITEMS??????? I AM SICK & TIRED OF THIS.Desired Settlement: I WANT MY BILL CLEARED. EVERY SINGLE DIME. I PAID ON TIME ALL THE TIME AND I WANT THE REMAINING BALANCE OF 80.84 TO BE TAKEN OFF MY ACCOUNT & CLOSE MY ACCOUNT

Business

Response:

I have received and investigated the complaint from Ms.[redacted]. I see that the original order was processed and shipped on February 7, 2014 and received by the customer on February 12, 2014.

On February 18 we received a call regarding one of the items, and issued a refund for the glasses of $7.98 that day. On February 24, she spoke to one our customer service agents and requested a return label, so that she could return a pillow. This lable was mailed on March 4, 2014. On March 10 we received a call regarding the status of the return. On March 17, 2014 our system shows a note that Ms. [redacted] returned several items and that she stated that her tracking showed that we had received these items. Because our label is through the [redacted], 3rd class mail, it can take up to 3 weeks for us to receive the items.

I have tried to track her return using the label information that we provided her, and as of today, the[redacted] has no recod of any tracking.

If Ms. [redacted] will provide me with the tracking information she obtained, I would be happy to refund for the items returned. Unforturnately, I cannot refund for items not returned.

Sincerely,

Director of Order Services

Review: I was searching for an item and was given a link to [redacted]. At the top of that page it stated in RED "Free standard shipping on all orders today. No minimum" but when I placed items in the shopping cart a shipping charge showed. I telephoned their customer service and was told "no such offer was active" and the representative would not accept an email from me with the link I used so she could see what I was seeing. The representative discounted what I was trying to tell her regarding shipping fees and she made NO attempt to assist me. Here is the site I used:

Business

Response:

I have investigated the complaint from Ms. [redacted], and found that on her order of November 5, 2015, she was not charged a shipping charge. She was charged our normal handling charge of $5.90. Our website does say that all orders will include this charge. As a courtesy for her inconvenience I have issued a credit to her [redacted] for this charge. If I can be of any further assistance, please contact me directly. Sincerely,[redacted]Director of Order Services

Review: I purchased a Yes by Finishing /touch on November, 28th, 2015 for 39.99 and was issued a tracking number for the product but it never arrived it shows it lost in Shreveport LA on 12/8/2015 and nothing after that. I have called the company 4 times and each time they tell me the replacement item has been shipped but they can't give us a tracking number for that shipment. We called again today January 6th 2016 and after the girl not being able to locate the status of the replacement order and after being on hold for over an hour she finally came back and told us the item was on back order now and wont be shipped out until February 6th we told her to please just refund our money and we were put on hold again for another 30 minutes and than she said it was done and when we asked for a confirmation number for the refund she said she cant give us that.Desired Settlement: We want our money back

Business

Response:

I have investigated the complaint from [redacted] and would like to apologize for the way the call was handled. As part of this apology we have mailed her a $15.00 Gift Certificate.As she requested yesterday, a credit of $48.93 to her visa card was processed last night and should be reflected on her next billing statement.If I can be of any further assistance, please contact me directly.Sincerely,[redacted]Director of Order Services

Review: In November I purchased three item ( Mattress Covers) which had multiple quantities but they were back ordered and so I cancelled. Another item which was a heating pad for 25.49 and the last item was an "Clear TV Antenna" for $16.99 (I returned with their label because it did not work at all) which was the prices after the 15%off code (This order qualifies for a 15% DISCOUNT confirmed from their site) The shipping for these items was 12.99 for all items before cancelling. The company never updated my price online and this is what their company is still showing which is pasted below. After emails to receive the corrected balance (and a late fee) I finally received an call which I was unable to answer at the time but called them back. After asking them my correct balance they quoted me $57.42 because they were charging me a shipping fee for using their label. However, their site states "Our Guarantee If for any reason you are not 100% satisfied with a product, you may return it for a prompt refund within 30 days of receiving your item. No questions asked!" and says to return it with their label but does not state a fee. I found all of this after speaking to the rep on the phone and after reviewing it all I chatted with a rep who told me it was on my invoice which I had in hand and it did not state their would be a charge. After going back and forth, the rep told me she would credit the 7.99 return label fee and quoted a current bal of $42.25 for an item that was priced $25.49. Now when I went in to mimic order the exact item which was then $29.99 with shipping and all it came to $38.93 and that's without the 15% but I am paying $42.25 (minus 7.99 from orig) which is more plus with out 15%.

Extra-Large Heating Pad $25.49 Shipped $25.49

Mattress Protector| - Full $8.49 Cancelled $33.97

Clear TV Antenna - As Seen on TV $16.99 Returned $16.99

Merchandise Total: $76.45

Postage & Handling: $12.99

Priority Service: $1.95

Order Total: $91.39Desired Settlement: I fill that if the mimic order states that I should be paying $38.93 with shipping and all and that's without the 15% so I should be paying the 25.49 (which is with the discount) plus my shipping of 6.99 which the mimic order states that I would be paying if I would clicked "Proceed to Checkout) as well as the $1.95 Priority charge. Down below is the copy and paste of the charges of the mimic order as if I was placing a new order.

Merchandise Total: $29.99 (the discounted price then was 25.49)

Shipping: $6.99

Priority Service Plus prompt free replacement for orders lost in transit $1.95

Order Subtotal: $38.93

So I feel my balance should be 34.43$ 25.49+$6.99 Shipping + 1.95 Priority fee = $34.43 instead of the new "supposing adjusted price of $42.25 I am still being over charged. I expect them to honor their guarantee and be fair and do whats right.

Business

Response:

I have investigated the complaint from Ms. [redacted] and have found that the item she kept from the order was the Extra Large Heating Pad and she was charged $25.49 for that item. I issued a refund of the $7.99 label charge as the item returned was defected. I also issued credits to the account for the late fee and the finance fee, and deducted $6.00 from the original postage that was charged.These credits will be processed tonight and leave her account with the balance of $34.43.I apologize for the inconvenience we have caused this customer, and look forward to her future business.Sincerely,[redacted]Director of Order Services?

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Mail order catalog company placed a derogatory entry on my credit report after items were ordered from their catalog (at my former address) without my authorization. I have an antry on my Experian report from Carol Wright for items that were shipped to a former address. I have disputed the charges with the credit reporting agency. I wrote to the company several times in an attempt to pay off the charge of $163 and receive a deletion from my credit report but I have received no response from Carol Wright and Experian refuses to delete.Desired Settlement: Please delete #[redacted] from the credit bureaus.

Business

Response:

I have received and investigated the complaint from [redacted]. Customer Service shows no record of any correspondence with this customer in regards to an order that was shipped October 7, 2011. I was able to contact our credit department. Since the customer did make payments on the account on May 20, 2013, June 17, 2013 and July 5, 2013, enough to pay for the order. I have asked that they write off the late and finance charges on the account. I was told that this was done and would be reflected on her account by the end of the week.

I also requested that they contact the credit bureau and remove any derogatory entries regarding this account. They assured me that this would be done, but would not be reflected until July 14, 2014. We value our customers and should the need arise, please contact me directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 1[redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased a watch for my visually impaired uncle and when he received it, the watch did not work. He called the the store and they told him to return it and that they would send him another watch. Once they received the defective watch, he was informed that they would not be rep**cing the watch. Instead, they would refund the money on the card taht it was purchased on. Well, the refund did not match what was paid (total payment including shipping). So, I called the store since I made the purchase. The person who ansewered the phone was very very very rude. She did not have a professional bone in her body. I was on hold for a minute before she came to the phone and simply said hello, nothing else. So, I proceded to tell her why I was calling when she rudely and abruptly cut me off and began to ask for information to verify the purchase. After she found the purchase in the system, she immediatley said I spoke to you on the 9th and told you that we were refunding the money. I tried to exp**in to her that I was not the person she had spoken to that this was my first time calling in reference to the purchase. She began to say no no no I talked to you on the 9th I have the notes in the system. I said ma'am you did not speak to me this is my first time calling. I purchased this watch for my uncle and you spoke to his wife, not me. She then said well we put the money back on the card and I told her that. I said I know that. If you listen and let me exp**in I can tell you why I am calling. So I exp**ined that I did not get a full refund. Sshe then proceeded to tell me that with returns, they do not refund shipping. I exp**ined that the watch was defective and that since the sent the defective product I should be refunded the full amount of the purchase. She kept saying we don't do that. They could have at least rep**ced the watch, but they did not do that. I feel that this company is a rip off and that they have stolen my money. I work hard everyday for what I have and I do not appreciate someone stealinf drom me. To make the matter worse, my uncle is visually impaired and does not have the product that he need in order to help him day to day. What a sad excuse for a company. This company does not care about its customers or providing a great customer experience.Desired Settlement: I am asking that the difference that was not paid to me (from my purchase) be refunded.

Business

Response:

I have received and investigated the comp**int from Ms. [redacted] and want to apologize for our poor listening skills. The manner that the agent handled the call was addressed. I also spoke with our returns department because in fact I found that the return was not processed correctly.I have issued a credit to your Visa card in the amount of $8.94 which is the postage and handling paid on the original order. I have also entered a new order at "no charge" to be shipped to Mr. [redacted] in **.We try very hard to handle each customer and order correctly, and again I apologize that in both cases this was not done.I hope that Mr. [redacted] enjoys his watch and if I can be of any further assistance, please contact me directly.SincerelyPat NalewajkoDirector of Order Services

Business

Response:

I have received and investigated the comp**int from Ms. [redacted] and want to apologize for our poor listening skills. The manner that the agent handled the call was addressed. I also spoke with our returns department because in fact I found that the return was not processed correctly.I have issued a credit to your Visa card in the amount of $8.94 which is the postage and handling paid on the original order. I have also entered a new order at "no charge" to be shipped to Mr. [redacted] in **.We try very hard to handle each customer and order correctly, and again I apologize that in both cases this was not done.I hope that Mr. [redacted] enjoys his watch and if I can be of any further assistance, please contact me directly.SincerelyPat NalewajkoDirector of Order Services

Review: I have had an account#[redacted] with this company for years suddenly when I placed an order with them they opened another account in my name they admit it is their error but say they cannot credit me the late charges that have incurred because I was not aware of this account until recently and will not merge the accounts until I pay off the incorrect one I am retired and cannot pay two accountsDesired Settlement: I want any late charges credited and to only have one account with this company as I should

Business

Response:

I have investigated the complaint from Ms. [redacted], and found that she has had two credit accounts with us since July 16, 2013. She is correct in saying that this is an error on our part. We are in the process of having this corrected. The request to merge accounts was processed yesterday and should take no more than five business days to be completed. That being said the late charges on the second account have been credited. In order for the merger of accounts to take place it was necessary to cancel the open order for Men's Indoor/Outdoor Moccasins that was placed on January 8, 2015. If this order is still wanted, it will have to be placed again, after the merge takes place.I apologize for the inconvenience we have caused this customer and will watch the account to make sure that the merger of the two accounts is taken care of by our credit department.Sincerely,[redacted]Director of Order Services?

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I call customer service and they are refusing to work with me.Desired Settlement: the settlement is $81.91 willing to continue paying $20.00 per month until it paid in full and do not add no more fee to the bill. Thank You

Business

Response:

I have investigated the complaint from [redacted] and found the following:[redacted] placed an order with us on July 21, 2015, which totaled $81.91. This order was shipped and delivered on August 6, 2015. The order was charged to his "Shop Now Pay Plan" account. The first payment was requested to be made on September 6, 2015 . As per our terms and conditions which are printed in the catalog and sent to each customer when the account is opened, late charges and finance fees are added to the balance due each month until the account is paid off.Since no payments were made until November, these charges up until the time of the first payment brought the account balance to $124.99. Payments were received on November 8 and December 7, 2015. ($20.00 each time), but the account is still behind. The current balance on the account is $128.07. Any questions on this account should be directed to our credit department. They can be reached at [redacted]Sincerely,[redacted]Director of Order Services

Review: Order not received, see my explanation as written below in "desired outcome"Desired Settlement: I want the order delivered. I place my order on 1/1/2016, order number [redacted], after seeing these cooking pans advertised on TV. Email order receipt says to expect 2 to 3 weeks delivery. Upon seeing their add on TV again this morning I called to inquire as to my order status. I was told the pans are not in stock, they do not know when they will be, and the manufacturer is not providing them any information on delivery. I would like the pans but if they are unable to deliver I think they should stop advertising nationally on TV.

Business

Response:

I have investigated the complaint from Mr. [redacted], and found no record of any order with us. The Order number provided 16456581 does not belong to Carol Wright Gifts. All of our order numbers are 4 alpha characters and 4 numerical - such as [redacted]While we carry many items as seen on TV, we do not advertise on TV. Our company gets calls daily after customers order through the TV, but since we are in no way affiliated with these ads, I cannot help him.I would suggest that he contact the company that sent him the e-mail confirmation. Sincerely,[redacted]Director of Order Services

Review: I purchased some products from this company. The item in dispute is a 3 piece Angel Christmas Ornament set. One of the ornaments BROKE when it was hanging on our tree in December when I was turning it on so it would light up.

I notified this company about what happened and my dissatisfaction of the product quality. I requested a refund on said product and if they wanted the item back to send me a prepaid return label, which they did. This item was sent back to them by USPS and last week when I contacted them they said they had it and my account was issued a credit, which it has NOT.

I have not yet made a payment on this balance because of their refusal to correct my account balance and I am NOT paying for something I sent back to them. Their credit department are threatening to post negatively on my credit record when I am waiting for them to fix this issue.

Their company is one of the worst I have EVER done business with. Right from the start, they had lost track of my order and were preparing to send me a replacement order, when the first order had arrived in the mail. From that point, it has been a nightmare dealing with them.Desired Settlement: Either outcome is desired

A. Total dismissal of all charges on my account because of the hassle, dishonesty and threats they have directed towards me.

B. Issue of the credit amount to show on my record and cessation of threatening letters from their credit department. Also a written apology for being lied to by their customer service and for threats from the credit department, instead of them adjusting my account.

Business

Response:

I have investigated the complaint from [redacted]. She placed the order with us on October 15, 2013, using our Shop Now Pay Plan. The order was for 4 items totalling $34.90 The order was shipped to her and arrived at her home on October 22, 2013. That said, the first payment on the account was do at the end of November.

We received a call on January 6, 2014 advising us of the defective item. We send a prepaid label to the cusotmer so that he could return it for a refund. When the customer called on January 14, 2014, saying that he returned the item, the return was not yet processed. The customer service agent taking that call, issued a credit on that day for $6.99 (the price of the item). The actual item was received and reported on January 29th.

Our records show that the current balance on the account is $39.69, this balance does reflect the credit of $6.99. It also shows finance and late charges incurred according to our terms and conditions which sent in a first class letter to this customer on October 16, 13. I have attached a copy of his account statement. Had the order been only for the one defective item, an adjustment to finance and lates charges would have be considered.

Sincerely,

Director of Order Services

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Review: I placed on order for $83.83 with this company on September 30, 2015, I only found out today, October 15, 2015, after I called their customer service department that I was not even scheduled to receive my order before the 21st of October at the earliest. I find this total lack of customer care completely unprofessional and unacceptable. While [redacted] receives all of its mail and packages by overnight delivery on FedEx. from [redacted] there is absolutely no reason for it to take three weeks for them to get my order to me. I have thereforwe requested that the company immediately canbcel my order and refund my money in the full amount plus an extra one hundred dollars foir the time I had to spend chasing down my order and calling them only to be put on hold for more that 15 minutes on loing distance. The very least the company coulkd have done was notify me that It was going to take so long to deliver the order and I would not have placed it with them. I do not want that extra $100.00 to be in the form of an in store gift card as I will no longer be doing any business with this company.Desired Settlement: A full refund plus an extra $100.00 for the time and effort that I had to put out to track down my order and find out why I haden't gotten it, when their own customer service didn't know why it was taking so long. This company needs to know that it can not treat its customers in such a completely unprofessional way.

Business

Response:

I have received and investigated the complaint from Mr. [redacted]. He placed the order on our web site and selected Standard Shipping and Handling. The order was placed on September 30, 2015 and shipped on October 2nd. It normally takes between seven and ten days to go from New Jersey to [redacted]. In tracking the order I did see the progress from the Post Office as stalled.Today the tracking showed that the package was delivered yesterday October 19, 2015 at 3:45 PM. I apologize for the delay, and as a courtesy have credited your credit card in the amount of $26.85, this represents the return of the handling charge of $5.90 and a 25% discount on the order.

Review: I ordered 2 products from the company called the wizard a hair removal device. They were priced at $20.00 a piece. However , once I received them I realized the devices were faulty so I called and told them I was very dissatisfied and they sent me a postage paid envelope to return them. After I returned the 2 products I still received a bill after so I called in yet I still continued to receive ever increasing bills ,harrasing phone calls, and threatening letters concerning the products that were returned already. I informed several reps that they'd been returned but they continue to demand that I pay for one.Desired Settlement: I would like for the bill to be cleared considering I returned there products and id like for the the harassing phone calls to stop.

Business

Response:

I have investigated the complaint from Ms. [redacted], and found that the order was placed on October 13, 2014. The order totaled $52.35 which as placed on her "Shop Now" payment plan. The order was shipped to the customer on October 16, 2014, with the first payment due on November 16, 2014. The late charges and finance fees were added monthly to her house credit account as no payments were received. We received a call from the customer on December 12, 2014 telling us that she would be returning the items. At that time we wrote off the late fee of $10.00 and the finance charge of $.98. We did not receive the merchandise back until January 21, 2015, which caused charges for December and January.The return was processed for only one of our item 17590 - but I have invested and given her credit today for the second one she said she returned, as a courtesy. I have also written off the remaining finance charges and late fees and when this is processed will bring her balance to $0.?

Review: In April of this year, Ref. No. [redacted] - Acct No. [redacted], I ordered several items from their catalog. The promotion of no shipping and handling charges with purchase of $50.00 or more was accepted by me. Since my credit is not good, an advance was requiered. I subsequently mailed a check for $20.62 which was a little less than half. The contract was broken when my order was one item (allegedly not available) was backordered. The company then omitted the amount of the item, which then placed me below the $50.00 promotion. I was then charged a $10.94 postage and handling charge. I decided to dispute this and did not send the remaining balance until this was settled. I tried on numerous times to resolve this matter. All I kept receiving was a $20.00 Late Charge. That was a total insult to my intelligence. By removing one item for $3.99, I was placed below the promotional item and by their action, the contract was broken. I finally mailed the PROPER balance due of $34.72. My order is paid in full. I have since been received later charges of $20.00 to the tune and balance remaining of $78.96. If this was done to me, how many other unsuspecting victom has been taken by this unfair, and to me illegal practice.Please help me resolve this issue and I want this practice not done to low income people. Not nice. Their products are more for people with disabilities and I find this offensive.Desired Settlement: I want my account mark paid in full, my name removed from their mailing list, and an acknowlegement of what was done.

Business

Response:

I have received and investigated the complaintfrom Ms. [redacted]. I must say that I am confused, by some of the facts stated. We received a mailed in order on 3/4/13 and processed on 3/6/13. (See a copy of the order form we received.) The order form shows a credit offer of $50.00, but does not state anywhere that there would be free shipping on orders over $50.00. The order was for 5 items, with a quantity of 8 total pieces. With postage, handling and tax, the order totaled $70.62. The postage and handling charge on the order was $10.94. We do occasionally offer free shipping, but that is stated on the order form. Ms. [redacted] did add the P&H amount. The total on her order form was not added correctly, making the P&H a higher amount.

In processing the order, our credit department requested a down payment of $20.62 prior to us shipping the order. Ms. [redacted] did send this in. The amount was credited to her account on 4/16/13. The order was then sent to our warehouse for shipment. At that time the silver weight loss ring was on back order. The package containing all other items was shipped on 4/17/13 vis USPS and delivered to her on 4/19/13.

The balance on her account was $50.00.

The back ordered item was sent to her as soon as we received it, it was sent Standard Mail on 5/16/13 and our tracking shows that it was delivered to her home on 5/20/13.

Payment was due on her account on 5/17/13. Finance and late charges are added to the account monthly, when payment is not received. I have included a copy of her statement, to show that late fees were added on 6/3 and 7/5. We finally received a payment of $34.72 on 7/8/13.

Our terms and conditions of credit are explained in the material that was mailed to her on April 12. 2013. Due to the late fees, and finance charges applied to them her current balance is $98.96. At this time we feel that the money owed to us is correct and payment is expected.

Review: This company sent a catalog to my house. On the cover was a Mom and daughter playing with a "[redacted]" plush toy. The catalog sells lots of "[redacted]" items plus all of those cheap, unique items you see in all kinds of catalogs...with one major exception. My 7 year old saw the catalog and was paging through it (She asked if she could and I said yes)She comes to me and says "Daddy I don't understand what these are?"......imagine my shock to find on pages 46-47 dildos, vibrators and erection rings!!!!! What kind of company thinks this is anywhere even near appropriate???? Shocked. I contacted the company for answers and to be removed from the mailing list...I have had no response to as to why they would do this but I have had a robotic response to being removed from the mailing list. Disgusting company that cares nothing about the family!Desired Settlement: Apology, explanation of the thinking process behind doing something like this, removal from their mailing list and removal of offensive items from a catalog that has children's toys in and appears to be family friendly.

Business

Response:

I have reviewed the complaint from Mr. [redacted] concerning his displeasure with our selling of adult comfort items in our catalog. I am sorry that these items were viewed by your child. Please know these products are sold to many of our senior population in the United States. These items are very sensitive and it allows our senior customers to make these purchases in the privacy of their homes, without have go to a store.While I know we cannot please everyone, we are disappointed to lose a possible customer. I have removed your name from our mailing list, and advised our mailing department to stop all future catalogs.I apologize for the inconvenience that was caused. If I can be of further assistance, please contact me directly.Sincerely,[redacted]Director of Order Services

Review: On September 25, 2013, I placed an order with Carol Wright Gifts and paid with a money order (#[redacted]). After weeks of not getting anything delivered in the mail, I contacted Carol Wright Gifts on Monday, October 28, 2013. The representative stated that she has not received the money order. I then contacted my local Currency Exchange and asked the agent if the money order had been cashed. She then stated that it would cost $2 to find out if the money order was received. She then let me know that the payment of $24 had been paid.Desired Settlement: I would like my refund to be paid in the form of a check including the $2 that I paid to find out if the money order was cashed. I would like the total of my refund to be $26.

Business

Response:

I have received and investigated the complaint from Ms. [redacted]. I have been able to locate the order and money order that was sent to us in September. I apologize for the inconvenience that was caused, but our orders are scanned and entered into the computer during a mail opening procedure. The reason that the order could not be located was that included with the money order #[redacted] was an order form addressed to a different person. (Copy provided). The order was processed and shipped to the same apartment complex as Ms. [redacted], but to a different apt. number. The orders are shipped to the name and address printed on the order form. There were no corrections made, so we did not take any corrective action. The person that did receive the order notified us that she did not order it.

Upon finding this, I have already issued a refund check in the amount of $26.00. The check will be processed tonight and mailed tomorrow. Again, I do apologize, and if I can be of any further assistance, please contact me directly.

Review: When I first called about returning the item, the customer service rep said they would accept it back at ANY time, not giving a limit, and he also stated I'd get a full refund. Well, I wasn't able to get a ride to the nearest post office to return before this week, and now I'm being told they won't issue a refund. I'm not making nay more payments and if I'm not getting a refund, then I expect my remaining account balance to be waived and the payments I already made added to my available credit. I'm not wasting my time or money by sending thte defective item back unless I get a refund or my other conditions are met. Unfair practices are not okay. Especially since I was *lied* to on the phone.Desired Settlement: Again, I expect a refund if I return the item, or at least the posted payments added to my available credit and the remaining balance waived. I will not take further action until either of my conditions are met.

Business

Response:

I have received and investigated the complaint from Ms. [redacted]. The order was placed on August 22, 2014 and was received by the customer on September 8, 2014. When we received a call on September 23, 2014 advising us that she lost the return label provided with the shipment. Since customer satisfaction is guaranteed, a new return label was provided and sent on September 24, 2014. In order to issue a refund or replacement it is necessary for the customer to return the damaged or defective item. We heard from Ms. [redacted] again on October 9, 2014 requesting a second return label. This was mailed on October 10, 2014. On November 24, 2014, we heard from her again regarding the balance on her account, at that time she was told that credit would be issued upon receipt of the item to be returned. Since the item is personal, I have waived the need to return and have issued a credit to her account for the total purchase. I have also written of the finance and late fees that were added to her account. When this is processed she will have a credit balance of $43.19 for the payments made on the account. This is a one time courtesy. In the future if items are purchased they do need to be returned to us if credit is required.Sincerely,[redacted]Director of Order Services

Review: In March I orderd (2) owls from Carol Wright Gifts a the cost of $12.99 each. I processed the order which amounted to $3.95 processing and handling and $1.95 priority service to the total of $31.88.

I agreed with the amount and provided my credit card info to complete the order.

I printed out my reciept which included all the above information and nothing else.

Later I discovered a charge of $12.97 on my credit card from a company called FREESHIPPING.com, that I never heard of before.

When I called them at ###-###-#### they said that I had signed up for this service.

I had never heard of nor signed for this service and was told that this was a non-refundable payment and I can only cancel.

I called Carol Wright and they said FREESHIPPING.com was a partner with them and they cannot do anything even though FREESHIPPING.com got my credit card info from Carol Wright.

I assured both companies that I did not know anything about FREESHIPPING.comDesired Settlement: I want my refund of $12.97 and for Carol Wright to stop these cramming practices

Business

Response:

I have investigated the complaint from Ms. [redacted] Freeshipping.com is an affillate who's website appears when one of our customers completes placing an order on our website. There are three places where a customer must read and agree, before any action is taken. In order for her to be billed for the service, she had to complete these steps. I apologize for her inconvenience, but we have been told that a phone call, by Ms. [redacted]s to Freeshipping.com can correct the problem if it was done in error. Unfortunately, we do not have the control to address this complaint. Please contact me directly, if I can be of any further assistance.[redacted]

Consumer

Response:

I am rejecting this response because:There was mentioned a site that came up after completing an order, there was no such site.I never heard of nor requested anything from FREESHIPPING.This was added after I made my order and I never heard anything from this company nor got any membership info. All I recieved was a fee attched to my credit card.This was added by someone other than me. Judging from all of the complaints that I have seen when I Googled FREESHIPPING, this is a normal practice.

Review: I placed an order for 2 items with Carol Wright Gifts which were received as ordered. I began paying from the statement sent, paying in installments. The total was I believe between $50 and $70 in total. Sometime after I received the statement and made the first payment I received a telephone solicitation from them for some type of [redacted] to savings service, which I did not want but the solicitor would not take "no". I was assured I could cancel upon receipt, which I did. By this time I have nearly paid for the merchandise I ordered, the cancellation for the [redacted] had been sent, so I ignored the amount for it shown on my statement assuming it had all crossed in the mail. I made my last payment for the merchandise I ordered and the following month was astounded to receive a new statement for an unexplained amount for the cancelled [redacted] service which was never used and was cancelled pretty much upon receipt. Since then they have called me, threatened me with collection, transferred me to a discontinued telephone number, and continued to send me dunning statements. They have ignored the letter I have written and just today received yet more threatening statements. The charge is invalid, the merchandise I ordered has been paid for in full and on time, and they are harassing me for a packet of services I will not and cannot use ever. I want this account cleared, those invalid charges removed, and the account closed. I will never order from them again but that is their loss.Desired Settlement: This firm via a telephone sales solicitation added a so-called [redacted] service (?) on my account that I supposedly could cancel at any time, which I did as soon as it appeared on my statement and I received the packet of information/services, which I did not use. Via a telephone conversation recently the spokesperson for the firm admitted the service was cancelled in October of this past year but they continue to bill me and add on late charges and now threaten collection. They, during a telephone conversation, "transferred" me to another office to confirm the [redacted] was cancelled but the telephone number was no longer in service. I have talked to them, written them in detail, and they ignore all. The items I purchased from them were paid in full on schedule. They will not even explain what these [redacted] charges are for. I want this account cleared and closed as paid in full. I will never buy from them again after this experience. I want the threats from them to end & marked paid.

Business

Response:

I have received and investigated the complaint from Ms. [redacted]. Our records show that Ms. [redacted] was offered and accepted a membership in our [redacted] program. This offer was made by one of our customer service representatives following an order she placed with our Carol Wright catalog. [redacted] offers members savings on everyday products and services. the cost of this membership, which is billed monthly is $2.99 for the first month, and then $14.99 per month until the customer chooses to cancel.Ms. [redacted] did cancel the membership on October 24, 2015. Carol Wright has a satisfaction guarantee policy on all products, including [redacted]. I have issued a credit to her account for all charges related to this membership which total $20.87This credit will be posted to her account, bringing her balance to zero. I apologize for any inconvenience we have caused, and if I can be of any further assistance, please contact me directly.Sincerely,[redacted]Director of Order Services

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you very much for your assistance.

Regards,

Review: Item advertised and described as having more functions and electronics than it actually has. Nightlight #[redacted] advertised and sold as featuring "a motion and light sensor that automatically illuminates the room when motion is detected," when in actuality the nightlight does not have a motion sensor and does not respond in any way to motion.

In addition item was advertised as having no shipping charge, but I was then charged another $5.90 over the price of the item to receive it.Desired Settlement: Complete refund of of all my money for the 3 sets of night lights ordered: $29.97 plus $5.90 handling, plus $7.99 for return shipping cost for a total of $43.86

Business

Response:

I have investigated the complaint from Mr.[redacted]. I had our quality control department test a good samplingl of our item #[redacted] and none were found to be defective. With over seven thousand sets of the swivel night light sold, this is the first complaint on the item. I do apologize for the inconvenience we caused. I have waived the return label fee, so that Mr.[redacted] can return them with no cost to him.

Please complete the back of the packing slip and be sure to mark it as defective merchandise. A full refund will be applied to your credit card upon receipt of the return.

Sincerely,

Director of Order Services