Carol Wright Gifts

I have received and investigated the complaint from Ms***. I apologize that she was not able to get the help she needed when she called. Our customer service agent should had a supervisor handle these callsFrom August, the credit limit on the account was $50.00.
The increase on the limit was offered on February 13, 2016. I have contacted our credit department and made sure that her current credit limit of $was equal at all sitesThe issue was corrected to $250.00 in our credit area on February 20, 2016. This size of the credit limit does not always guarantee shipment of ordersAs each order is placed, our credit system checks current credit bureau ratings. There are times that an order will be accepted if a down payment is paid prior to the order being shipped. ( I see that this happened to Ms*** order of 2/12/16.) According to our records, the last two orders were canceled by the customerPlease contact me directly if I can be of any further assistance
*** ***
Director of Order Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I would also like to say Thank you for your helpYou are appreciated
Regards, ***

I have received and investigated the complaint from Ms***. We try to process all orders as soon as possible. We had to contact the warehouse and have them stop the package that was being shipped. This process takes a day or two to actually find
the order, and let customer service know that it had been stopped. The credit card authorization was reversed on 10/20/16. I have attached a copy of our system order showing the cancellation. I apologize for any inconvenience this may have caused.If I can be of any further assistance, please contact me directlySincerely,
*** ***
Director of Order Services

I have received and investigated the complaint from Ms***. When she spoke to our cusotmer service agent on 5/2/14, the complaint was brought to our credit deparments attention. The charges on the account were reversed and the account was closed as requested. The current
balance on the account is zero
I apologize for the inconvenience that was caused this customer and if there is anything further that I can assist with, please contact me directly

I have received and investigated the complaint from Ms.***. She is correct in stating that her payment had been processed twice. The error was corrected and the refund was issued on March 5, 2014. Please see the attached for the current account statement
I
apologize for the inconvenience that we have caused this customer
Sincerely,
*** ***
Director of Order Services

I have received and investigated the complaint from Ms***. The order was pleased on February 23, and was picked, packed and loaded into the truck on February 24, 2014. When she notified us of her wish to cancel the order on February 24, unfortunately we were not able to
accommodate her. Once an order is on the truck, with thousands of others, it is impossible for us to search out one order to pull back. I am sorry that our agent did not fully explain that to her
Our tracking system shows that the order was delivered to Ms*** on March 1, 2014. Each of the two packages contain a packing slip with a "Return Label" attached. I have waived the fee of these labels and have marked her account so that she is provided with a full refund upon receipt by our facility
I apologize for the inconvenience we have caused, but we take pride in the fact that our pick/pack time is within twenty four hours of receipt of the order
If I can be of any further assistance, please contact me directly
Sincerely,
*** ***
Director of Order Services

I have investigated this complaint and cannot find any record of any bill being mailed to Mr*** * *** I do have an account showing in that name, but there are no orders on the order. Please send me information from the bill, such as the name and address appearing on the
bill, and if possible an account number. I will be happy to further look into the situation.I apologize for any inconvenience this may causeSincerely
*** ***
Director of Order Services

I have received and investigated the complaint from Ms***. I found that her order #***, was placed on April 17, and was delivered to her on April 23, 2015. This order totaled $which included the $handling and $replacement fee.From our records, I can
see that she did call and spoke to one of our customer service agents on May 6, 2015. The notes in our system show me that the customer will be sending back both items.Our packing slips contain a postage paid return label for customer's convenience. The fee for using this label is $which is clearly stated on the label.When Ms*** told our agent that the item she received was damaged. She also made sure that the return label fee would be waived, and therefore the customer would not be charged.Our procedure is to issue credit back to the customer's card when the items are received. We do not issue credit for the handling and replacement fee, unless the entire order is damaged or not received by the customer.When an item is returned for exchange we use the credit on the returned item as payment for the replacement item. Instructions from the customer should be clearly marked on the back of packing slip when returning the itemsIf I can be of any further assistance, please contact me directly.If I can be of any further

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I receive the refund of the postage on March 27th. I stand by my comments on the actions of the customer service department but I am thankful that I received a complete refund.
Regards,
*** ***

I have received and investigated the complaint from Mr. [redacted].  I am sorry that he is disappointed with our item #[redacted].  When he called on July 7, 2014, we issued a full refund for the product including the handling charge of the order which totaled $20.89.  This credit was applied...

to the Master Card he used to make the purchase.We have also sent him a postage paid label so that he could return the item with no cost to him.  Again, I apologize for the inconvenience and if I can be of any further assistance, please contact me directly.Sincerely,

Complaint: [redacted]
I am rejecting this response because:
 
 
 
 
They are lying about the dates and means of contact. They are also lying about the date they got the item back. I have an e-mail saying they had the items on the 27th of January. I had e-mailed them on January 24th to ask why they had not credited my account and as of their reply on the 27th they said it was being processed. They actually had it long before that but I deleted the first e-mail when they confirmed the return because I thought they  were an honest company which I see now they are not.
While we are negotiating this, their credit department is STILL sending me threatening letters about ruining my credit and turning it over to collections. How HARD is it for them to look and see that I have started this complaint and leave it until this is settled?
They also lied about when I first contacted them. I contacted them in DECEMBER BY E-MAIL when the ornament broke.  I sent the item back to them when they sent me a prepaid label. Here it is February and we are involved in this and had they been honest and credited it when they first told me they got it, I would have paid the bill. If I pay what they claim I owe right now, my account balance will still show $10.00 due.
I am looking at my online account and it STILL does NOT reflect a credit on the account. It says I owe $49.69. NOT the $39.69 the respondent claims it shows. See attached picture showing my account status for relevant info. 
I fully intend to pay this account at such a time as my account reflects the amount the respondent says I owe and not until. I told them I would pay it when it was properly deducted from my account. I am not paying for something I returned to them. 
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]     I would like to make a statement for the Revdex.com to put on file regarding Carol Wright Gifts and the rather "poor excuse" for not refunding
me my full refund "until I placed a complaint with the Revdex.com"!   This company does business in an unorthodox fashion to be polite!  They have a spokes person
that responded to my complaint and made it look like it was "all my fault" that I did not receive a full refund at the time! I am thankful that to the Revdex.com that I
was able to receive my full refund as the company received their merchandise back and my refund should have been fully restored as they got back their
merchandise! As for the return postage that should have been supplied by the company due to the fact that the product "was not as advertised and did not
work"!  I will see that I do not do business with this company ever, again nor my relatives & friends! Thanks once again to the Revdex.com for your support regarding my
complaint as I am a senior and on a "fixed income", every dollar counts. Mr. [redacted]

I have investigated the complaint from Mr. [redacted], and found no record of any order with us.  The Order number provided [redacted] does not belong to Carol Wright Gifts.  All of our order numbers are 4 alpha characters and 4 numerical - such as [redacted]
While we carry many items...

as seen on TV, we do not advertise on TV.  Our company gets calls daily after customers order through the TV, but since we are in no way affiliated with these ads, I cannot help him.I would suggest that he contact the company that sent him the e-mail confirmation. 
 
Sincerely,
[redacted]
Director of Order Services

I have received and investigated the complaint from Ms. [redacted] regarding our catalogs.  I have marked her name and address to suppress future mailings.  Our catalogs are preprinted, and one may already have been mailed to her.  I have also added her name and address to our "hot...

list" to ensure that she no longer be sent the catalogs.  I am sorry for the content of the catalog, but we have a lot of customers who wish to purchase these items.

I'M VERY SATISFIED WITH THE PRODUCTS I'VE ORDERED AND THE PRICE WAS REASONABLE

I have investigated the complaint from Mr. [redacted] and found the following:
Mr. [redacted] returned the show mat our item [redacted] using our "Smart Label".  The label clearly states that the cost of using the label is $7.99 which would be deducted from the return.  This gave him...

the refund of $2.70 which included the refund of sales tax.  His new order for the tub mat was entered.  The price of the item 50876 is $9.99 plus handling and tax is $14.92, less the $2.70 credit is the $12.22 owed.When Mr. [redacted] called to question the letter - our customer service agent should have explained this, but also as a courtesy given him back the money for the return label fee.  I have done exactly that and released the new order which was on hold.  The order will be shipped to him with no further charges required.
I apologize for any inconvenience we have caused, and hope that Mr. [redacted] will continue as a valued customer.
Sincerely,
[redacted]
Director of Order Services

I have received and investigated the complaint from Ms. [redacted], in doing so, I contacted our credit department to find out about the missing payment of $75.00.  They do have a record of receiving the copy of the check, but at this time cannot trace it back to this account.  I have issued...

a credit to Ms. [redacted] account for the $75.00 payment and also written off the $74.06 in late charges and finance fees.Processing these credits will bring her balance to zero.
I apologize for any inconvenience we have caused, please contact me directly, if I can be of any further assistance.
Sincerely,
[redacted]
Director of Order Services

I have investigated the complaint from Ms. [redacted]  Freeshipping.com is an affillate who's website appears when one of our customers completes placing an order on our website.  There are three places where a customer must read and agree, before any action is taken.  In order for her...

to be billed for the service, she had to complete these steps.  I apologize for her inconvenience, but we have been told that a phone call, by Ms. [redacted]s  to Freeshipping.com can correct the problem if it was done in error.  Unfortunately, we do not have the control to address this complaint. Please contact me directly, if I can be of any further assistance.[redacted]

I apologize to Ms. [redacted] for calls made to her.  It is not our intent to inconvenience any customer.  We do call the customers after they order, for a quality control survey of the products they received.  The second part of this call is to offer them a trial membership in a...

program that we strongly believe with be beneficial to them.  The cost of this program is clearly stated during the call and this and other specific information would have been mailed to the customer if the offer was accepted.  We are in no way trying to deceive or mislead any of the customers.
When she made her feelings knows, the agent handling the phone call immediately removed all information from our system.  She was also marked that no phone calls be made to her in the future.
We are committed to customer satisfaction and we work hard to ensure our customers are satisfied with their shopping experiences with our company.  I hop that this letter addresses the issues raised in Ms. [redacted] complaint.  Please contact me directely if further assistance is needed. 
Sincerely
[redacted]
Director of Order Services

I have received and investigated Mr. [redacted] complaint.  Mr. [redacted] placed his order on August 30, 2016.  The order totaled $15.91 including postage and handling.  The order was shipped on September 2, 2016.  I do not see a record that a request to cancel was made.  I do...

see that he called on September 7, 2016, and said that the items were advertised as buy two - get on free.  I have verified with our corporate office and they have never advertised in this way. As a courtesy during the call, our agent issued a full credit for the order, and removed his name from our mailing list.
Sincerely,
Pat N[redacted]
Director of Order Services