Carpet America

RE: [redacted]The University of Phoenix has reviewed this complaint submitted by Ms. [redacted] and responded directly to the complainant. Due to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written...

authorization. If you need additional details that will enable you to close this issue, please contact the complainant. Best regards,[redacted] Senior ManagerUniversity of Phoenix Office of Dispute Management  [redacted]Mail Stop:  CF-S907Phone  [redacted]  Fax  [redacted]email:  [redacted]

RE: Revdex.com Complaint # [redacted]
Dear Ms. [redacted]Thank you for your follow-up message. The University of Phoenix has reviewed this complaint and responded directly to the complainant via USPS mail. Due to privacy laws the University of Phoenix cannot release the results of our findings or...

communications with the complainant without the required written authorization. If you need additional details that will enable you to close this issue, please contact the complainant. Best regards,

RE: Complaint # [redacted] Dear Ms. Rodesno: Thank you for your follow-up message. The University of Phoenix has reviewed this complaint submitted by [redacted]and responded directly to the complainant. Due to privacy laws the University of Phoenix cannot release the results...

of our findings or communications with the complainant without the required written authorization. If you need additional details that will enable you to close this issue, please contact the complainant. Best regards,Joel R[redacted]Dispute Management Coordinator  University of PhoenixOffice of Dispute Management  4025 South Riverpoint Parkway, Phoenix AZ 85040Mail Stop: CF-S907Phone:  ###-###-#### Fax:  ###-###-####[redacted]@phoenix.edu

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

RE: Complaint # [redacted] Dear Ms. Rodesno: Thank you for your follow-up message. The University of Phoenix has reviewed this complaint submitted by [redacted] and responded directly to the complainant. Due to privacy laws the University of Phoenix cannot release the results of our...

findings or communications with the complainant without the required written authorization. If you need additional details that will enable you to close this issue, please contact the complainant. Best regards,Joel R[redacted]Dispute Management Administrator University of PhoenixOffice of Dispute Management  4025 South Riverpoint Parkway, Phoenix AZ 85040Mail Stop: CF-S907Phone:  ###-###-#### Fax:  ###-###-####[redacted]@phoenix.edu

RE: Complaint # [redacted] Shantell C[redacted] Dear Ms. R[redacted]: Thank you for your follow-up message. The University of Phoenix has reviewed this complaint submitted by Shantell C[redacted] and responded directly to the complainant. Due to privacy laws the University of Phoenix cannot release the results...

of our findings or communications with the complainant without the required written authorization. If you need additional details that will enable you to close this issue, please contact the complainant. Best regards,Joel R[redacted]Dispute Management Administrator University of PhoenixOffice of Dispute Management  4025 South Riverpoint Parkway, Phoenix AZ 85040Mail Stop: CF-S907Phone:  602.557.8702 Fax:  [email protected]

Revdex.com:
 I did receive the check this weekend. The issue is closed on my end now.Thanks,[redacted]

RE: Complaint # [redacted] Dear Ms. Rodesno: Thank you for your follow-up message. The University of Phoenix has reviewed this complaint submitted by [redacted] and responded directly to the complainant. Due to privacy laws the University of Phoenix cannot release the results...

of our findings or communications with the complainant without the required written authorization. If you need additional details that will enable you to close this issue, please contact the complainant. Best regards,Joel R[redacted]Dispute Management Administrator University of PhoenixOffice of Dispute Management  [redacted]Phone:  [redacted] Fax:  [redacted]

Hello this is about the case [redacted] in regards to the complaint about the University of Phoenix. They have sent me a letter saying they will honor my wishes and drop my student bill to zero. Thank you for your help, [redacted] Sent from my Verizon Wireless 4G LTE smartphone

RE: Complaint # [redacted] Ms. [redacted]
 
 
Dear Ms. Rodesno
 
 
Thank you for your follow-up message. The University of Phoenix has reviewed this complaint submitted by Ms. [redacted] and responded directly to the complainant.
 
Due to privacy laws the University of...

Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization.
 
If you need additional details that will enable you to close this issue, please contact the complainant.
 
Best regards,
Joel R[redacted]
Dispute Management Administrator
 
University of Phoenix
Office of Dispute Management 
[redacted]
Mail Stop: CF-S907
Phone:  [redacted]  [redacted]
[redacted]

The University of Phoenix has not responded, via e-mail nor via USPS mail. I have attempted to contact them over the phone and via e-mail. They have taken federal grants in my name, with out my permission.

Hi [redacted], Is it possible to get more information from this student such as their IRN? Based off the email  address and phone number I am not able to find her in our system to answer her request.

Good afternoon,  Please note that we responded to the complaint below on 07/19/2017.As we have not received a FERPA from this student, we responded to [redacted] directly.Kind regards,Tondra R[redacted], MBA/HRM

September 23, 2016  Ms. [redacted]  RE: Student IRN: 9015810470 Revdex.com (Revdex.com) Inquiries        Revdex.com Complaint ID No.: [redacted]  Dear Ms. [redacted]: This letter is in response to the complaint you filed with the Revdex.com (Revdex.com) concerning your student account with the University of Phoenix. In review of University records, we found that you reenrolled in the Bachelor of Science in Business/ Concentration in Accounting degree program in September 2013. According to your Student Financial Agreement, you elected to utilize financial aid (Title IV Funding) as your primary payment option.  Your 2013/2014 financial aid application was awarded with an Academic Year/Loan Period start date of December 10, 2013. The first disbursement of $2,968.00 in unsubsidized loan funds, $1,732.00 in subsidized loan funds, and $2,823.00 in Pell grant funds posted to your account between January 15 and February 6, 2014. On January 14, 2014, Federal Supplemental Educational Opportunity Grant (FSEOG) funds posted to your account in the amount of $250.00. The second disbursement of $2,968.00 in unsubsidized loan funds, $1,732.00 in subsidized loan funds, and $2,822.00 in Pell grant funds posted to your account on May 24 and May 27, 2014. On May 27, 2014, Federal Supplemental Educational Opportunity Grant (FSEOG) funds posted to your account in the amount of $250.00     You were issued credit balance refunds totaling $5,347.97 between February 11, 2014 and June 1, 2014. It is important to note that funds issued to the student as “excess” are not considered “earned” until all disbursement period requirements have been met.       The total tuition and fees you accrued for the enrollment dates starting on December 10, 2013 through your last date of attendance on August 19, 2014 was in the amount of $8,332.35. Tuition and fees were calculated in accordance with the attendance and finance policies detailed in the University Catalog available on the student website.  You did not successfully complete the Academic Year/Loan Period due to falling out of attendance longer than the allowable days in length. The University is obligated by Federal Title IV guidelines to recalculate the loan to determine the percentage of earned eligibility. The University was required to return $3,087.00 of unearned funding to the appropriate federal financial aid program(s). This created a shortfall in the amount due of $1,222.32. The enclosed Student Account History provides details of your charges and payments including: financial aid and returns of financial aid funds. Any reference to Write-off on this summary refers to non-collectible debt that is considered due the University. When the University was unsuccessful in resolving the balance, the account was then transferred to collections for further collection efforts. The University reserves the right to apply its standard procedures to collect the balance due on the account. After exhausting all avenues for collections, credit reporting is the final action applied to a student’s account. Your attendance in class is voluntary and constitutes accepting the services provided, and acceptance of the applicable fees. You had signed documents for your admissions to the University, agreeing with the policies provided and the financial obligations associated with enrollment with University of Phoenix. You may request copies of these and other enrollment documents by calling 1-800-866-3919. After completing a thorough review of your account, the University has found the balance due of $1,222.32 to be valid and correct. If you would like to resolve the balance due of $1,222.32 now, please contact Asset Recovery Solutions (ARS) at 877.402.8335 regarding payment options. When your balance is paid in full, the appropriate agencies will be notified and any necessary credit bureau updates will be initiated.   We appreciate you taking the time to address your concerns. As a student who utilized Title IV funding during your attendance, it is important to note balances owed to the University are separate from lender repayment amounts. The balance being reported by the University of Phoenix is comprised of tuition and fees due to the University that were left uncovered as a result of the required return of financial aid to your lender at the time of your withdrawal. At this time, we have determined that the University representatives provided guidance consistent with the status of your account and concerns at the time of your inquiries. The amounts due to the University and to your lender are two separate amounts that require the resolution of a debt. We encourage you contact the assigned collection agency, and your lender for further assistance.   In order for our campus to remain in compliance with FERPA (Family Educational Rights and Privacy Act) regulations, the details of our review will not be forwarded to the Revdex.com without your written consent.  If you would like us to disclose the results of our review to the Revdex.com, please complete the attached FERPA Release Form and fax it to 602-626-2038. You may submit this form electronically through the student website as outlined in the following steps: •           Login to eCampus:  [redacted]•           Click on the Program tab•           Under Services, click on Request FERPA Release and follow the instructions Once received, a copy of this letter will be forwarded to the Revdex.com. Please keep in mind that you may forward a copy of this letter to the Revdex.com to expedite their receipt as they are requesting this to further review this matter. We hope you find this review informative regarding your account with the University. If you have any further questions, please do not hesitate to contact us. Thank you,  Mayra M[redacted]Campus Complaint OfficerExecutive Relations DepartmentUniversity of Phoenix Cc: Student File; Asset Recovery Solutions; Allison White, Director of Finance Enclosure

Hello,  In her reply to the Revdex.com, Ms. [redacted] requests instruction on how to provide Revdex.com written authorization to receive a copy of the response we sent to her directly on 08/24/16.  In this reply, we provide instructions on completing a [redacted]. Once a completed [redacted] is received, we will forward a copy of our response. Kind regards,  Tondra R[redacted], MBA/HRM Senior ManagerUniversity of Phoenix Office of Dispute Management  [redacted]

RE: Complaint # [redacted] Dear Ms. Rodesno:     Thank you for your follow-up message. The University of Phoenix has reviewed this complaint submitted by [redacted] and responded directly to the complainant.   Due to privacy laws the University of Phoenix...

cannot release the results of our findings or communications with the complainant without the required written authorization.   If you need additional details that will enable you to close this issue, please contact the complainant.   Best regards,Joel R[redacted]Dispute Management Administrator University of PhoenixOffice of Dispute Management  [redacted]
[redacted]
[redacted]  [redacted]  [redacted]
[redacted]

Check has been sent.

RE: Revdex.com Complaint # [redacted] Dear Ms. [redacted], Thank you for your follow-up message. The University of Phoenix has reviewed this complaint and responded directly to the complainant via USPS mail. Due to privacy laws the University of Phoenix cannot release the results of our findings...

or communications with the complainant without the required written authorization.  If you need additional details that will enable you to close this issue, please contact the complainant.  Best regards,

RE: Revdex.com Complaint # [redacted]
Dear Ms. [redacted]
Thank you for your follow-up message. The University of Phoenix has reviewed this complaint and responded directly to the complainant via USPS mail. Due to privacy laws the University of Phoenix cannot release the results of our findings or...

communications with the complainant without the required written authorization.
If you need additional details that will enable you to close this issue, please contact the complainant.
Best regards,

Provided by the consumer:Dear, [redacted].We are in receipt of your inquiry and are responding on behalf of the University.  We would like to address the concerns you outlined regarding the Bachelor of Science in Information Technology (BSIT) degree program in which you graduated with the...

University of Phoenix.As outlined in your grievance you express concerns regarding the quality of education offered at the University of Phoenix.  We regret that you feel you did not earn a high quality degree.  While we are empathetic of your concerns, we have found that the University is providing you with the educational services as it agreed.   The University follows consistent processes that ensure that the curriculum and its resultant outcomes will return a valuable, substantive and quality education to our students. Our supervised faculty members all possess advanced degrees and meet high expectations of both professionalism and expertise in their qualified areas, thus bringing value to our students. A substantial amount of effort is required to accommodate the rigors of a degree program, and a degree from the University of Phoenix, or any Apollo Group school, is recognized by employers and other institutions of higher learning as a valid degree.  The University of Phoenix continues to hold regional accreditation by the Higher Learning Commission of the North Central Association of Colleges and Schools, and has held this accreditation since 1978. Attendance in class is voluntary and constitutes the acceptance of the services provided and applicable fees.   Upon enrollment, you were provided with the academic and financial policies in the student catalog and with information regarding the costs of tuition. You signed documents for your admissions to the University, which included your acknowledgement of the hardware and software requirements for attendance, and your agreement with the policies provided and the financial obligations associated with enrollment in the University of Phoenix. You may request additional copies of enrollment documents through the Office of Admissions and Records at [redacted]If you have any additional questions, please contact an Academic Counselor for additional assistance.   On behalf of the University, we wish you much success in your academic goals in the future. Sincerely,Office of Dispute ManagementUniversity of Phoenix  |  Office of Dispute Management