Carpet America

RE: Revdex.com Complaint # [redacted]
Dear Ms. [redacted]Thank you for your follow-up message. The University of Phoenix has reviewed this complaint and responded directly to the complainant via USPS mail. Due to privacy laws the University of Phoenix cannot release the results of our findings or...

communications with the complainant without the required written authorization. If you need additional details that will enable you to close this issue, please contact the complainant. Best regards,

It is not true that the University of Phoenix directly responded to my complaint. The funds was still in the account and the University is still holding it despite of the fact that I am already finish my schooling at the University. The business can contact me on my email address in their file or student email regarding their resolution.  I prefer everything to have paper trail in case that I need to escalate this matter.

RE: [redacted]The University of Phoenix has reviewed this complaint submitted by Ms. [redacted] and responded directly to the complainant. Due to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written...

authorization. If you need additional details that will enable you to close this issue, please contact the complainant. Best regards,[redacted] Senior ManagerUniversity of Phoenix Office of Dispute Management  [redacted]Mail Stop:  CF-S907Phone  [redacted]  Fax  [redacted]email:  [redacted]

RE: Complaint # [redacted] Dear Ms. Rodesno: Thank you for your follow-up message. The University of Phoenix has reviewed this complaint submitted by [redacted] and responded directly to the complainant. Due to privacy laws the University of Phoenix cannot release the results of our...

findings or communications with the complainant without the required written authorization. If you need additional details that will enable you to close this issue, please contact the complainant. Best regards,Joel R[redacted]Dispute Management Administrator University of PhoenixOffice of Dispute Management  4025 South Riverpoint Parkway, Phoenix AZ 85040Mail Stop: CF-S907Phone:  ###-###-#### Fax:  ###-###-####[redacted]@phoenix.edu

Revdex.com:
 I did receive the check this weekend. The issue is closed on my end now.Thanks,[redacted]

RE: Complaint # [redacted] Shantell C[redacted] Dear Ms. R[redacted]: Thank you for your follow-up message. The University of Phoenix has reviewed this complaint submitted by Shantell C[redacted] and responded directly to the complainant. Due to privacy laws the University of Phoenix cannot release the results...

of our findings or communications with the complainant without the required written authorization. If you need additional details that will enable you to close this issue, please contact the complainant. Best regards,Joel R[redacted]Dispute Management Administrator University of PhoenixOffice of Dispute Management  4025 South Riverpoint Parkway, Phoenix AZ 85040Mail Stop: CF-S907Phone:  602.557.8702 Fax:  [email protected]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

RE: Complaint # [redacted] Dear Ms. Rodesno: Thank you for your follow-up message. The University of Phoenix has reviewed this complaint submitted by [redacted] and responded directly to the complainant. Due to privacy laws the University of Phoenix cannot release the results...

of our findings or communications with the complainant without the required written authorization. If you need additional details that will enable you to close this issue, please contact the complainant. Best regards,Joel R[redacted]Dispute Management Administrator University of PhoenixOffice of Dispute Management  [redacted]Phone:  [redacted] Fax:  [redacted]

RE: Complaint # [redacted] Ms. [redacted]
 
 
Dear Ms. Rodesno
 
 
Thank you for your follow-up message. The University of Phoenix has reviewed this complaint submitted by Ms. [redacted] and responded directly to the complainant.
 
Due to privacy laws the University of...

Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization.
 
If you need additional details that will enable you to close this issue, please contact the complainant.
 
Best regards,
Joel R[redacted]
Dispute Management Administrator
 
University of Phoenix
Office of Dispute Management 
[redacted]
Mail Stop: CF-S907
Phone:  [redacted]  [redacted]
[redacted]

Hello this is about the case [redacted] in regards to the complaint about the University of Phoenix. They have sent me a letter saying they will honor my wishes and drop my student bill to zero. Thank you for your help, [redacted] Sent from my Verizon Wireless 4G LTE smartphone

The University of Phoenix has not responded, via e-mail nor via USPS mail. I have attempted to contact them over the phone and via e-mail. They have taken federal grants in my name, with out my permission.

Hi [redacted], Is it possible to get more information from this student such as their IRN? Based off the email  address and phone number I am not able to find her in our system to answer her request.

September 23, 2016  Ms. [redacted]  RE: Student IRN: 9015810470 Revdex.com (Revdex.com) Inquiries        Revdex.com Complaint ID No.: [redacted]  Dear Ms. [redacted]: This letter is in response to the complaint you filed with the Revdex.com (Revdex.com) concerning your student account with the University of Phoenix. In review of University records, we found that you reenrolled in the Bachelor of Science in Business/ Concentration in Accounting degree program in September 2013. According to your Student Financial Agreement, you elected to utilize financial aid (Title IV Funding) as your primary payment option.  Your 2013/2014 financial aid application was awarded with an Academic Year/Loan Period start date of December 10, 2013. The first disbursement of $2,968.00 in unsubsidized loan funds, $1,732.00 in subsidized loan funds, and $2,823.00 in Pell grant funds posted to your account between January 15 and February 6, 2014. On January 14, 2014, Federal Supplemental Educational Opportunity Grant (FSEOG) funds posted to your account in the amount of $250.00. The second disbursement of $2,968.00 in unsubsidized loan funds, $1,732.00 in subsidized loan funds, and $2,822.00 in Pell grant funds posted to your account on May 24 and May 27, 2014. On May 27, 2014, Federal Supplemental Educational Opportunity Grant (FSEOG) funds posted to your account in the amount of $250.00     You were issued credit balance refunds totaling $5,347.97 between February 11, 2014 and June 1, 2014. It is important to note that funds issued to the student as “excess” are not considered “earned” until all disbursement period requirements have been met.       The total tuition and fees you accrued for the enrollment dates starting on December 10, 2013 through your last date of attendance on August 19, 2014 was in the amount of $8,332.35. Tuition and fees were calculated in accordance with the attendance and finance policies detailed in the University Catalog available on the student website.  You did not successfully complete the Academic Year/Loan Period due to falling out of attendance longer than the allowable days in length. The University is obligated by Federal Title IV guidelines to recalculate the loan to determine the percentage of earned eligibility. The University was required to return $3,087.00 of unearned funding to the appropriate federal financial aid program(s). This created a shortfall in the amount due of $1,222.32. The enclosed Student Account History provides details of your charges and payments including: financial aid and returns of financial aid funds. Any reference to Write-off on this summary refers to non-collectible debt that is considered due the University. When the University was unsuccessful in resolving the balance, the account was then transferred to collections for further collection efforts. The University reserves the right to apply its standard procedures to collect the balance due on the account. After exhausting all avenues for collections, credit reporting is the final action applied to a student’s account. Your attendance in class is voluntary and constitutes accepting the services provided, and acceptance of the applicable fees. You had signed documents for your admissions to the University, agreeing with the policies provided and the financial obligations associated with enrollment with University of Phoenix. You may request copies of these and other enrollment documents by calling 1-800-866-3919. After completing a thorough review of your account, the University has found the balance due of $1,222.32 to be valid and correct. If you would like to resolve the balance due of $1,222.32 now, please contact Asset Recovery Solutions (ARS) at 877.402.8335 regarding payment options. When your balance is paid in full, the appropriate agencies will be notified and any necessary credit bureau updates will be initiated.   We appreciate you taking the time to address your concerns. As a student who utilized Title IV funding during your attendance, it is important to note balances owed to the University are separate from lender repayment amounts. The balance being reported by the University of Phoenix is comprised of tuition and fees due to the University that were left uncovered as a result of the required return of financial aid to your lender at the time of your withdrawal. At this time, we have determined that the University representatives provided guidance consistent with the status of your account and concerns at the time of your inquiries. The amounts due to the University and to your lender are two separate amounts that require the resolution of a debt. We encourage you contact the assigned collection agency, and your lender for further assistance.   In order for our campus to remain in compliance with FERPA (Family Educational Rights and Privacy Act) regulations, the details of our review will not be forwarded to the Revdex.com without your written consent.  If you would like us to disclose the results of our review to the Revdex.com, please complete the attached FERPA Release Form and fax it to 602-626-2038. You may submit this form electronically through the student website as outlined in the following steps: •           Login to eCampus:  [redacted]•           Click on the Program tab•           Under Services, click on Request FERPA Release and follow the instructions Once received, a copy of this letter will be forwarded to the Revdex.com. Please keep in mind that you may forward a copy of this letter to the Revdex.com to expedite their receipt as they are requesting this to further review this matter. We hope you find this review informative regarding your account with the University. If you have any further questions, please do not hesitate to contact us. Thank you,  Mayra M[redacted]Campus Complaint OfficerExecutive Relations DepartmentUniversity of Phoenix Cc: Student File; Asset Recovery Solutions; Allison White, Director of Finance Enclosure

Good afternoon,  Please note that we responded to the complaint below on 07/19/2017.As we have not received a FERPA from this student, we responded to [redacted] directly.Kind regards,Tondra R[redacted], MBA/HRM

Hello,  In her reply to the Revdex.com, Ms. [redacted] requests instruction on how to provide Revdex.com written authorization to receive a copy of the response we sent to her directly on 08/24/16.  In this reply, we provide instructions on completing a [redacted]. Once a completed [redacted] is received, we will forward a copy of our response. Kind regards,  Tondra R[redacted], MBA/HRM Senior ManagerUniversity of Phoenix Office of Dispute Management  [redacted]

RE: Complaint # [redacted] Dear Ms. Rodesno: Thank you for your follow-up message. The University of Phoenix has reviewed this complaint submitted by [redacted] and responded directly to the complainant. Due to privacy laws the University of Phoenix cannot release...

the results of our findings or communications with the complainant without the required written authorization. If you need additional details that will enable you to close this issue, please contact the complainant. Best regards,Joel R[redacted]Dispute Management Administrator  University of PhoenixOffice of Dispute Management  [redacted], Phoenix AZ 85040Mail Stop: CF-S907Phone:  ###-###-#### Fax:  ###-###-####[redacted]@phoenix.edu

January 26, 2017[redacted]
[redacted]
[redacted]
[redacted]RE: [redacted]Dear Mr. [redacted]:This letter is in response to the inquiry you filed with the Revdex.com (Revdex.com), receivedJanuary 25, 2017, regarding your account with University of Phoenix.I have researched your account and found you enrolled in the Bachelor of Science in Information Technology (BSIT/ACS) degree program with University of Phoenix and were admitted on July 6, 2016.Records indicate you selected the Federal Financial Aid Plan as your primary payment option.The 2016/2017 aid year application for Title IV (TIV) federal student financial aid funding was certified with an Academic Year/Loan Period (AY/LP) of August 16, 2016 to July 31, 2017 and included a 12/12 credit split. This means you were required to successfully complete 12 credits and meet the calendar and instructional week mid-point of your loan period before becoming eligible for the second disbursement.The first disbursement of $6,184.00 in unsubsidized funds posted to your account on August 31, 2016.The estimated cost of tuition and fees to successfully complete the first disbursement period were$5,526.20, leaving an approximate credit balance of $657.80. The credit balance was issued to you,September 1, 2016, in anticipation of you successfully completing the first half of the AY/LP requirements.Unfortunately, you did not complete the AY/LP requirements when you were out of attendance longer than the allowable days after you withdrew from the August 16, 2016 GEN/201 course. The University was obligated by Federal Title IV guidelines to calculate the Rate of Progression (ROP) to determine the percentage of federal financial aid you have earned for the payment period based on your last date of attendance, September 6, 2016.It was determined you earned 15.6% of the AY/LP requirements. The University was eligible to retain$1,520.00 of the $6,184.00 in TIV funds received and required to return $4,664.00 to your lender as unearned funds. A balance of $27.35 remained outstanding as the cost of tuition and fees were $889.55.Please see below for a general breakdown.? Unsubsidized TIV Disbursement 1 08/31/16 ($6,184.00)? Credit Balance Issued to Student 09/01/16 $ 657.80? Application 06/20/16 No Charge? GEN/201 08/16/16 0 Credit $ 738.00? R:GEN/201 08/16/16 $ 151.55? TIV Return to Lender 10/17/16 $4,664.00Balance Remaining $ 27.35Your attendance in class is voluntary and constitutes accepting the services provided and acceptance and responsibility of the applicable fees. The cost of tuition was prorated, based on your attendance, asoutlined in the University catalog and Consumer Information Guide. You signed documents for your admissions to the University and agreed with the policies provided and the financial obligations associated with enrollment in University of Phoenix. For class policies please see the "Policies" link on the left side of the classroom. Faculty and student/learners will be held responsible for understanding and adhering to all policies contained within that link. University policies are subject to change.We appreciate your attention to this matter and have applied your October 21, 2016 payment of $27.35 accordingly. Your account currently reflects a zero balance as outlined on the enclosed account history.Mr. [redacted], you stated you were “enticed” to enroll with University of Phoenix and withdrew because the University is not accredited. As outlined in the University catalog and on our website,http://www.phoenix.edu/about_us/accreditation.html, the University of Phoenix is accredited by the Higher Learning Commission (HLC). The goal of accreditation is to ensure that education provided by institutions of higher education meets acceptable levels of quality. The University of Phoenix has been continually accredited since 1978 by the HLC and its predecessor.In order for our campus to remain in compliance with FERPA (Family Educational Rights and Privacy Act) regulations, the details of our review will not be forwarded to the Revdex.com without your written consent. If you would like us to disclose the results of our review to the Revdex.com, please complete the attached FERPA Release Form and fax it to [redacted]. If you still have access to your student website, you can submit this form electronically as outlined in the following steps:· Login to eCampus: https://ecampus.phoenix.edu/portal/portal/public/login.aspx· Click on the Program tab· Under Services, click on Request FERPA Release and follow the instructionsOnce received, a copy of this letter will be forwarded to the Revdex.com. Please keep in mind that you may forward a copy of this letter to the Revdex.com to expedite their receipt as they are requesting this to furtherreview this matter.I hope you find this review informative regarding your account with the University. If you have any further questions, please do not hesitate to contact us.Sincerely,Lisa A[redacted]Senior Executive Account AnalystUniversity of Phoenixcc: Student file; [redacted] Director of Financial Services

Dear Mr. R[redacted], I  writing this letter to indicate that I authorize the Revdex.com, to view my personal information regarding the University of Phoenix.    [redacted]

RE: Revdex.com Complaint # [redacted] Dear Ms. [redacted], Thank you for your follow-up message. The University of Phoenix has reviewed this complaint and responded directly to the complainant via USPS mail. Due to privacy laws the University of Phoenix cannot release the results of our findings...

or communications with the complainant without the required written authorization.  If you need additional details that will enable you to close this issue, please contact the complainant.  Best regards,

Check has been sent.