Carpet America

RE: Complaint # [redacted] [redacted] Dear Ms***: Thank you for your follmessageThe University of Phoenix has reviewed this complaint submitted by Jennifer Williamson and responded directly to the complainantAs we are in receipt of the student's completed FERPA release form, a copy of the response has been emailed to you today Best regards,Joel R***Dispute Management Administrator University of PhoenixOffice of Dispute Management [redacted] [redacted] *** [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below As I have stated many many times before, you as a university has a responsibility to tell your students the correct information I am finding out you do this to a lot of your students as they get towards the end of their degree I am advising them to contact the Revdex.com and the Department of Justice I was told numerous times it would not be a problem and that I met all academic areas for the scholarship and the tuition freeze(Do you not record phone calls?) I don't care what the paperwork says, you are wrong for leading students to believe they are getting something you never intended to give them or to continue giving them As a student who has done well, I would think you would want to see me graduate from your university with good things to say Due to your lack of proper training and education of your staff I believe I should get the tuition freeze and my scholarship back Own up to your responsibilities and do the right thing I don't want to have to take this matter any further, but I will if I have to Regards, [redacted]

RE: Complaint # [redacted] Ms [redacted] Dear MsRodesno Thank you for your follmessageThe University of Phoenix has reviewed this complaint submitted by Ms [redacted] and responded directly to the complainant Due to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization If you need additional details that will enable you to close this issue, please contact the complainant Best regards, Joel R [redacted] Dispute Management Administrator University of Phoenix Office of Dispute Management [redacted] Mail S CF-S Phone: [redacted] *** [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, Shantell C***

Re: IRN [redacted] ~ Balance on Account Dear Mr [redacted] : We are in receipt of your inquiry on July 17, University records reflect we previously responded to you concerning this information on July 13, The University strives to provide exceptional service to all present and past studentsMr [redacted] , your most recent correspondence is duplicative of your original inquiry and offers no new information As shown in our previous correspondence, you attended two weeks in PSYCH/which started on July 27, and you attended one week in PSYCH/which started on August 24, Enclosed is a copy of the attendance summary confirming you did meet attendance in the respective classes and weeksIn regards to your credit balance, the credit balance check was issued in anticipation of completion of the Title IV requirements for the first disbursement The check was issued in the amount of $8,(# [redacted] ) on June 29, and financially cleared on July 7, As we have validated the balance due in the amount of $1,196.50, your account will remain with a designated collection agency until the balance is rectifiedIf you would like to remit payment now, please contact a representative at Financial Business and Consumer Solutions, Incat ###-###-####Once your balance is paid in full, the appropriate agencies will be notified and any necessary credit bureau updates will be initiated Please review the enclosed response that was sent previously and file this in your records Unless further inquiries include requests for new information and/or documentation, this will serve as the University’s final response.Thank you, [redacted] Executive Account AnalystExecutive Relations DepartmentUniversity of Phoenix

[redacted] Ellwood City, PA 16117Dear Ms [redacted] :This letter is in response to your complaint filed with the Revdex.com (Revdex.com) received on August 16, concerning the Doctor of Philosophy in Higher Education Administration (PHD/HEA) degree program in which you are enrolled with the University of Phoenix.In order for our campus to remain in compliance with FERPA (Family Educational Rights and Privacy Act) regulations, the details of our review will not be forwarded to the Revdex.com without your written consent If you would like us to disclose the results of our review to the Revdex.com, please complete the attached FERPA Release Form and fax it to ###-###-#### If you still have access to your student website, you can submit this form electronically as outlined in the following steps:Login to eCampus: https://ecampus.phoenix.edu/portallportallpublicllogin.aspxClick on the Program tabUnder Services, click on Request FERPA Release and follow the instructionsOnce received, a copy of this letter will be forwarded to the Revdex.com Please keep in mind that you may forward a copy of this letter to the Revdex.com to expedite their receipt as they are requesting this to further review this matter.Thank you for your additional request According to our records, we previously responded to you concerning this information on June 5, This "new" request is duplicative and contains no new inquiries regarding your student record with the University of Phoenix As previously advised, the School of Advanced Studies has accurately advised you on the necessary steps for moving forward within yourdegree program.The University strives to provide the best customer service and guidance to all of their present and past students Please review the enclosed response which was sent previously and file this in your records As you have not provided any additional information to override the previous decisions made in this matter, the University's position stands and is finalAt this time your request for reimbursement is respectfully denied, as no rationale has been found to warrant a refund.We wish you success in achieving your educational goal Thank you for contacting the University, and we look forward to your anticipated degree completion.Sincerely, [redacted] ***Academic Research AnalystOffice of Dispute Management

It is not true that the University of Phoenix directly responded to my complaintThe funds was still in the account and the University is still holding it despite of the fact that I am already finish my schooling at the UniversityThe business can contact me on my email address in their file or student email regarding their resolution I prefer everything to have paper trail in case that I need to escalate this matter

RE: Complaint Number [redacted] Thank you for your follmessageThe University of Phoenix has reviewed this complaint submitted by Ms*** and responded directly to the complainant Due to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization If you need additional details that will enable you to close this issue, please contact the complainant Best regards, Tondra R [redacted] , MBA/HRM Senior Manager University of Phoenix Office of Dispute Management SRiverpoint Parkway, Phoenix, AZ [redacted] *** [redacted] Phone ###-###-#### Fax ###-###-#### email: [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

My current balance is And my last day in class was February I am on a payment plan I would like my transcript

RE: Revdex.com Complaint # [redacted] Dear Ms [redacted] Thank you for your follmessageThe University of Phoenix has reviewed this complaint and responded directly to the complainant via USPS mailDue to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization If you need additional details that will enable you to close this issue, please contact the complainant Best regards,

RE: Complaint # [redacted] Dear MsRodesno: Thank you for your follmessageThe University of Phoenix has mailed the response directly to [redacted] on July 20, Due to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorizationIf you need additional details that will enable you to close this issue, please contact the complainantBest regards,Joel R***Dispute Management Administrator University of PhoenixOffice of Dispute Management [redacted] [redacted] *** [redacted]

We received notice of your inquiry on June 3, 2015, regarding your account with the University of PhoenixI would like to respond to your inquiry and provide clarification regarding the status of your account.I researched your account and found that you enrolled in August selecting the Military/Government Billing plan as your primary payment option: University of Phoenix directly bills the military or other government agency for a student's tuitionThe following benefits are eligible for this plan: Marine Gunnery Sergeant John David Fry Scholarship (Chapter 33), Vocational Rehabilitation and Employment VetSuccess program (Chapter 31), and Post-9/(Chapter 33) benefitIn order for the University to bill the military directly, the University must collect documentation prior to financially clearing you for courses you attendHowever, University records reflect the Certificate of Eligibility was not received in order to process your Military Billing.University records reflect you completed the GEN/course in October Tuition and fees for your enrollment and attendance in the course listed above totaled $1,As such, the shortfall and balance owed on your account is $1, The campus attempted contacting you in an effort to resolve the balance owedHowever, the campus can hold accounts only for a limited timeAs you did not remit payment for the balance owed, the campus submitted your account to collections on January 20, 2015, for further collection effortsThe campus maintains that all charges on your account are valid as attendance in class is voluntary and constitutes accepting the services provided and acceptance of the applicable fees You were provided with the academic and financial policies in the student catalog upon enrollmentYou were also provided with information regarding the costs of tuition upon enrollmentYou signed documents for your admissions to the University, which included acknowledgement of the hardware and software requirements for attendance, agreement with the policies provided and the financial obligations associated with enrollment in the University of PhoenixYou may request copies of your enrollment documentation by writing to the University Registrar at the University of Phoenix, Mail S CF-L201, [redacted] ***.Based on our thorough review of your account we determined the balance owed of $1,is valid and correctWhile we have determined the balance is valid, the University will waive the balance owed as a customer service courtesyHowever, please note that prior to starting any future courses you will need to have all documentation confirmed as received prior to starting the courses and we encourage you to also discuss your account directly with the University’s Veterans Affairs Department to discuss your funding eligibilityIf for any reason it is determined you are not able to receive funding for the course(s), the balance due for the course(s) will then be your responsibilityFinally, in order for our campus to remain in compliance with FERPA (Family Educational Rights and Privacy Act) regulations, the details of our review will not be forwarded to the Revdex.com without your written consent If you would like us to disclose the results of our review to the Revdex.com, please complete the attached FERPA Release Form and fax it to ###-###-#### If you still have access to your student website, you can submit this form electronically as outlined in the following steps:Login to eCampus: https://ecampus.phoenix.edu/portal/portal/public/login.aspxClick on the Program tabUnder Services, click on Request FERPA Release and follow the instructions Once received, a copy of this letter will be forwarded to the Revdex.com Please keep in mind that you may forward a copy of this letter to the Revdex.com to expedite their receipt as they are requesting this to further review this matterWe appreciate you bringing this matter to our attention, and we wish you much success as you continue forward with your programIf you have any further questions, please do not hesitate to contact us.Sincerely,

Dear Mr [redacted] :We received notice of your response on June 16, 2015, regarding your account with the University of PhoenixWe would like to respond to the concerns you presented.In your response you stated you were advised you would not owe for the week of attendance you posted in the *** [redacted] course, although students may have differing experiences with our staff, we pride ourselves in providing the most accurate information and the best customer service possible After completing a thorough review of your account, the University has found the balance due of $to be valid and correctHowever, we have agreed to waive the balance as a courtesy to you and in an effort to build upon your positive experience with the University.Once the adjustments are processed your account will be returned to the campus from collections and will reflect a zero balanceHowever, it may take up to days for the credit bureaus to have the information regarding your account removed from your credit report.A copy of this letter will also be forwarded to the Revdex.comSincerely,The Office of Dispute Management [redacted] ***Dispute Management AdministratorUniversity of Phoenix

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me University of Phoenix has done their part on their end Problem solved Regards, [redacted]

RE: Revdex.com Complaint # [redacted] Dear Ms [redacted] , Thank you for your follmessageThe University of Phoenix has reviewed this complaint and responded directly to the complainant via USPS mailDue to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization If you need additional details that will enable you to close this issue, please contact the complainant Best regards,

Attention Revdex.com, Please review attached response Thank you!

The University of Phoenix has not responded, via e-mail nor via USPS mailI have attempted to contact them over the phone and via e-mailThey have taken federal grants in my name, with out my permission

March 28, [redacted] S ***Creatwood CircleSmyrna, GA 30080RE: Account IRN: [redacted] Dear Mr***In response to your inquiry received through the Revdex.com March 21, 2016, this letter serves to verify your prior attendance in classes in the MBA degree program at the University of Phoenix In order for our campus to remain in compliance with FERPA (Family Educational Rights and Privacy Act) regulations, the details of our review will not be forwarded to the Revdex.com without your written consent If you would like us to disclose the results of our review to the Revdex.com, please complete the attached FERPA Release Form and fax it to ###-###-#### If you still have access to your student website, you can submit this form electronically as outlined in the following steps:Login to eCampus: https://ecampus.phoenix.edu/portal/portal/public/login.aspxClick on the Program tabUnder Services, click on Request FERPA Release and follow the instructionsOnce received, a copy of this letter will be forwarded to the Revdex.com Please keep in mind that you may forward a copy of this letter to the Revdex.com to expedite their receipt as they are requesting this to further review this matter.I have researched your account and found you had a valid balance due of $as of November 01, for two weeks out of six in attendance met in your MGT/course prior to your withdrawal from the UniversityAccording to University records, you were aware of the balance due and had been advised of the collections process that would ensue should the balance not be resolved within a timely mannerRecords show that this balance was not resolved within the day period allotted for campus collection efforts and your account was transitioned to third party collections on May 19, for continued collection effortsResearch shows that when you began attending with the University, you opted to utilize Federal Title IV funding (financial aid) as your primary payment optionIn order to utilize this option, each student is required to use the funds provided in an effort to complete the designated disbursement requirements (credits, weeks of instruction and calendar days) in order to “earn” said fundsUnfortunately, University records show that you withdrew from your MGT/course and the University prior to the completion of your financial aid certificationThe decision to remain out of attendance meant that you were ineligible for Title IV funding (financial aid) as these funds cannot be awarded to a student no longer in attendanceIt is important to note that attendance within a week of instruction is constituted by posting into any forum in the classroom environment on two separate days of the weekEach week that attendance is met becomes a financial obligation of the student, as outlined in your student catalogYou acknowledged receipt and understanding of the student catalog on your signed/dated student finance agreement and your enrollment agreement.Review of your account shows that your MGT/course was initially invoiced at $in tuition ($per credit hour for level courses at online, and $per course rEsource fee, including tax) for a total cost of $Records show that you received a tuition discount of 5%, which discounted the cost of tuition to $2037.75, plus your resource fee ($2160.80)Upon your premature withdrawal from the course, your tuition was reviewed and prorated to match the “actual” weeks of attendance met in accordance with the University Institutional Refund Policy, located in the consumer guide section of your student catalog Your tuition was reduced from $to $672.46, adding your resource fee of $to the balance left you with a total outstanding charge of $795.51, leaving you responsible for the remaining tuition and resource fees assessed to your account ($795.51)Records show that you entered into a payment plan with the campus in which you agreed to make payments of $each month until resolved in fullRecords show that you were informed that any breach of the payment arrangement would result in your remaining balance due being forwarded to outside collections for continued resolution effortsUnfortunately, your first agreed payment date passed without receipt of payments, which resulted in your account being transferred to outside collections on December 08, Records show that a payment of $was received on January 04, and a second payment of $was received on February 24, through payments made directly through your student account, thus reducing your outstanding balance due to $Unfortunately, no additional payments were received, resulting in the remaining balance of $being “charged off” and credit reported as bad debt for non-payment on February 24, University records show that you entered into a settlement agreement with the designated third party collections agency (Asset Recovery Solutions) in which you made a single settlement payment in the amount of $on August 07, The remaining balance of $was written off by the University of Phoenix on August 07, in accordance with the terms of your settlement agreementOnce all payments and adjustments were completed, your account was returned to the campus from outside collections in good standing with a zero balance University records show that your credit report was updated to reflect an updated status of “paid charge-off” at the time of your settlement (August of 2013)It is important to note that settling or resolving a debt through settlement/payment in full after an account has been charged off does not result in the removal of a derogatory line item, but rather, results in an update to the status to reflect the paid or settled status for the amount of time as designated by the credit reporting agenciesIn your inquiry you requested to have the line item associated with your University account removed from your credit reportBecause the University has a vested interest in its students both past and present along with their personal and educational goals, we have agreed to grant a one-time removal of the negative line item from your credit report as a goodwill gesturePlease note that it may take up to days for your credit report to reflect the change in status or removal of the line item Please note that any future balances with the University remain your responsibility in accordance with University service agreementsWe hope that this action serves to aid youA formal copy of this response has been mailed to the physical address provided on your student account and includes copy of your student account history to date, your student finance agreement and your enrollment agreement for your records and reviewPlease contact us if you have further questions or concernsSincerely,Barb S*Executive Account AnalystUniversity of Phoenix

RE: Complaint # [redacted] Dear MsRodesno: Thank you for your follmessageThe University of Phoenix has mailed the response directly to [redacted] June 16, Due to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorizationIf you need additional details that will enable you to close this issue, please contact the complainantBest regards,Joel R***Dispute Management Administrator University of PhoenixOffice of Dispute Management [redacted] [redacted] *** [redacted]