Carpet America

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have attached the receipt or proof of payment paid directly from the Department of Veterans Affairs. For those that are familiar with the GI bill, they too will inform you that the member (student) has no control of the funds for tuition. This is paid directly by the VA, once paid the VA will send a copy of payment as attached, this cannot be replicated or falsified and is 100% accurate. So how is it that UoP claims no payment was received?
Regards,
[redacted]

RE: Complaint # [redacted] Joyce [redacted] Dear Ms. Rodesno: Thank you for your follow-up message. The University of Phoenix has reviewed this complaint submitted by Joyce [redacted] and responded directly to the complainant. Due to privacy laws the University of Phoenix cannot release the results of our...

findings or communications with the complainant without the required written authorization. If you need additional details that will enable you to close this issue, please contact the complainant. Best regards,Joel R[redacted]Dispute Management Administrator  University of PhoenixOffice of Dispute Management  4025 South Riverpoint Parkway, Phoenix AZ 85040Mail Stop: CF-S907Phone:  602.557.8702 Fax:  602.383.0233[redacted]

RE: Complaint # [redacted] Ms. [redacted]
 
 
Dear Ms. [redacted]:
 
 
Thank you for your follow-up message. The University of Phoenix has reviewed this complaint submitted by Ms. [redacted] and responded directly to the complainant.
 
Due to privacy laws the...

University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization.
 
If you need additional details that will enable you to close this issue, please contact the complainant.
 
Best regards,
Joel R[redacted]
Dispute Management Administrator
 
University of Phoenix
Office of Dispute Management 
4025 South Riverpoint Parkway, Phoenix AZ 85040
Mail Stop: CF-S907
Phone:  ###-###-#### Fax:  ###-###-####
[redacted]@phoenix.edu

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Review: Ordered carpet and laminate was to be installed in 2 different days between 2 week span. When they came to do the laminate we were told it was a 3 day job and we needed to take off work or get someone to come in for 2 days to watch them install. We were told by Marty that we had no choice in the matter. I said unacceptable she said the installer had other plans that it was nothing they could do. So after arguing with her on the phone and her treating me like a child I asked for my money back. We paid all upfront 7750.00. She never explained to us there would be a lot of dust so our alarms were going off everything was covered in dust blinds clothes etc. just unprofessional. Then she snickered and said Shannon you should have know dust comes with the job. We have never had flooring installed before we didn't know. When he was cutting the trim he cut and burned into our NEW carpet. They cut the boards on our front porch it was raining so that was fine but he scratched the porch all up we now have to sand and re stain. My brand new [redacted] chair covered in dust still is. Finally they said ok we will come down this Friday get it done then sat morning finish it up. Well we waited no one showed up when I called the owner he didn't care he said the guys on his way what's the problem. There's to much to write but we deserve some type of compensation for being put out and taking over a month to get this done. Now the 2guys that came down were very professional and did a great job. They worked very hard knowing it was a 3 day job they were great! As for the owner we the customer is what keeps u in business we went back to you knowing when we built the house u messed our carpet up then by piecing it together but we said no problem we will order all new stuff in s couple of years. When I asked for an itemized list to prove why we paid almost 8000 that took 2 weeks to receive she didn't want to give it to me. I will say it again we deserve compensation!!!!!!!!!!Desired Settlement: We would like the installation refunded as promised from Marty. Before she changed the date again.

Business

Response:

Customer purchased Carpet and Laminate and chose to have them installed in May. The carpet was installed on May 5th and everything went smoothly. The Laminate was set up to begin on May 17th. There was a misunderstanding as to how many days it may take to install the Laminate. Upon the arrival of the installers, they determined that they would need extra time to properly install the Laminate. We accept responsibility for the misunderstanding, however, this can happen with some installs as each job is different and can take more or less time depending on certain factors. On Tuesday, it was raining. On many instances, Laminate installations are rescheduled for another day because we cut and trim Laminate outside. Realizing the customer was inconvenienced and could not take off more time from work to be at home, we were able to make arrangements with our installer to complete the job. He did as much as he could that Tuesday. We arranged our schedule so that we could come out on Friday May 20th after 5:00 PM, when the customer would be home and Saturday to finish the job. This allowed the customer to be home without having to take off any additional days from work. Prior to this agreement, there was an offer made to the customer to refund them the labor portion of the Laminate that was not installed. At that point, they would be free to have someone else install it if we could not complete the job without having them take off time from work. This was the only refund scenario that was offered. The customer agreed to this and was going to come by and pick up a refund the next day, however, we were able to work out the Friday and Saturday installation and the customer approved doing this. Because we agreed and the Laminate was installed, there would not be a refund given. After the job was completed, we spoke with our installers and they commented about how well everything turned out. They stated that the customers were happy with the installation and their work. As of today, June 13th, we have not received a call from the customer stating there was anything wrong or anything further that we could do to help them. We spoke with the sales associate today as well and she stated that she has not heard from the customer. As always, we would be happy to address any concerns or problems with the customers materials or installation as warranted by our company and our signed contract.

Business

Response:

We have reviewed the customers appeal and will accept the counter offer of $[redacted] to satisfy the complaint and consider all matters closed. The issues that are now being brought to light have never been addressed with Carpet America allowing us to fix any claimed problems with the materials or installation. In fact, the customer first claimed that the installers were "very professional and did a great job". The customer said "they worked very hard knowing it was a 3 day job and they were great". There was not any mention of there being a problem or damages. We do not understand why the customer did not contact us before immediately contacting the Revdex.com. The manner in which the job was performed was done in accordance with regulations. As with any laminate or wood installation, this would have created some dust from cutting laminate and cannot be avoided. This was done outside, as always, and there should not have been any dust that would have scratched or ruined anything. The installers that performed the job sweep up as best they can and we apologize if there was dust remaining. The other claims are conflicting reports of what was interpreted and we are sorry that there was any misunderstanding. The customer claims it took a month to complete the job, however, this was the date that the customer chose upon purchasing the floors. It was not due to fault of us putting the customer off. We made arrangements to complete the customers laminate within a few days of the first installation and sincerely tried to accommodate the customers schedule. We did so by working on an evening and weekend so there would not be any time taken off. We will remit payment of $[redacted] to the customer as the customer has requested to satisfy this complaint and we will consider this a closed matter. Please advise where a check should be mailed.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

we will accept this offer of $[redacted] and consider the matter closed upon receiving the check. Please mail payment to [redacted].thank you!

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,