Carpet America

I have followed up with the student and provided options.  I will get back to her once we do get more information.  Thanks! [redacted] - Called student to talk about transfer credits and pre-evals. Student concerned that only 20.67 credits transferred in while she was told she would have...

45+. This was completed back in June/July of 2014. Let her know that while we do like to help students and make sure they understand what courses are transferable, pre-evals are not official and the students file needs to be evaluated to see what can actually be accepted. Let her know while the AA was only 20.67 credits, she would have received 47.67 and possibly more is going into the [redacted] instead. There are more gen ed areas for credits to apply and upper division coursework might also have the possibility of being applied upon further review. Also let her know about the new [redacted]. This is a Bachelor's degree with enroute Associate. It just rolled out at the beginning of April so might be an option if she really wants the Associate Degree. She would really like to know a little bit more about the courses that will apply in the [redacted]. I will have her AC follow up on that request to ensure we do get an accurate assessment so she can be sure if she does want to move from the [redacted] to the [redacted]. She appreciates the information but still upset of the disconnect. Apologized for this but let her know again that pre-evals are not official or guaranteed. Once admissions and evaluation reviews her file upon matriculation, this is when we can get an accurate determination. And even at that point, we can still submit a ticket to have other courses reviewed. In her case, why was there nothing applied to the comm arts gen eds when she began the [redacted] process. This is something we can always do to help students. Student understood and will wait fo us to get back to her after reviewing her transfer credits. Provided student with my contact info via email. No further questions. [redacted] MS/AJS, MS/PStudent Services Manager, Certificates & Shared/Transfer

RE: Complaint Number [redacted] Thank you for your follow-up message. The University of Phoenix has reviewed this complaint and responded directly to the complainant. Due to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant...

without the required written authorization. If you need additional details that will enable you to close this issue, please contact the complainant. Best regards, Tondra R[redacted], MBA/HRM Senior Manager University of Phoenix Office of Dispute Management  4025 S. Riverpoint Parkway, Phoenix, AZ 85040 Mail Stop:  CF-S907 Phone  602.557.1652  Fax  480.643.3809 email:  Tondra.R[redacted]@phoenix.edu

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hello, Thank you for your follow-up message. The University of Phoenix has reviewed this complaint and responded directly to the complainant via USPS mail. Due to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the...

required written authorization. If you need additional details that will enable you to close this issue, please contact the complainant.  Star C[redacted]ODM University Account Analyst University of Phoenix  Office of Dispute Management [redacted]Mail Stop:  CF- S907

RE: Complaint # [redacted] Dear Ms. Rodesno: Thank you for your follow-up message. The University of Phoenix has reviewed this complaint submitted by [redacted] and responded directly to the complainant. Due to privacy laws the University of Phoenix cannot release the results of...

our findings or communications with the complainant without the required written authorization. If you need additional details that will enable you to close this issue, please contact the complainant. Best regards,Joel R[redacted]Dispute Management Administrator  University of PhoenixOffice of Dispute Management  [redacted]
[redacted]
[redacted]  [redacted]  [redacted]
[redacted]

We received notice on April 09, 2015 of your inquiry concerning your prior balance with the University of Phoenix Online and the status of reporting to the credit bureaus. We appreciate you taking time to present your concerns. In order for our campus to remain in compliance with FERPA (Family...

Educational Rights and Privacy Act) regulations, the details of our review will not be forwarded to the Revdex.com without your written consent. Records show that a signed FERPA release was received along with your inquiry. As such, a copy of this letter will be forwarded to the Revdex.com through the method indicated once the FERPA release is reviewed and approved.  If any errors exist on the FERPA release form, the Revdex.com will be notified that copy cannot be issued directly to them without an updated form. Please keep in mind that you may forward a copy of this letter to the Revdex.com to expedite their receipt as they are requesting this to further review this matter. An additional blank FERPA release form has been included in this response for your convenience, should an update be required. According to your account history, your account was sent outside collections for a valid balance due of $2468.60 due to your premature withdrawal from your payment period in addition to the financial impact of two non-passing grades within the payment period. Records show that our prior response to you validated the balance and show that you were granted a one-time courtesy adjustment of $1650.00 off of your collections balance, reducing the outstanding balance from $2468.60 to $818.60. Research shows that you were provided a detailed explanation of how the balance came to be and a confirmation of its validity. You were also advised that your remaining balance of $818.60 would remain with outside collections until such time as it was resolved in full. Contact information for the collection agency was provided. Please see the enclosed copies of our prior responses to you for an explanation of your account history, balance validation and actions taken by the University on your behalf. Unfortunately, records show that resolution of the outstanding balance was not completed within 180 days of the original placement with outside collections, resulting in a charge-off and credit reporting of the debt for non-payment was processed on September 30, 2011. Research shows that you entered into a settlement agreement with the assigned collection agency ([redacted]) and made a single settlement payment of $630.30 on January 12, 2012. Once your payment was received, the University of Phoenix processed a write-off of the remaining balance of $188.30 in accordance with the terms of your settlement agreement. Research then shows that you returned to attendance in January of 2012 and attended your program to completion in December of 2012.  The University does not offer a removal of credit history for balances that were charged-off for non-payment as a standard business practice.   I have contacted our collections division and have confirmed that the appropriate credit agencies have been notified of your payment/settlement, however, standard business practices mandate that the entry remain on your credit report as a paid charge off for the amount of time as designated by the credit agencies from the point that the balance was resolved in full.  In your grievance you requested to have the valid line item associated with your University account removed from your credit report. Because the University has a vested interest in its students and their educational goals and as a customer service gesture, we have agreed to grant a one-time removal of the negative line item from your credit report. Please note that it may take up to 30 days for your credit report to reflect the change in status or removal of the line item. I have included a copy of your official account history for your review and records. Your account with the University is currently in good standing and reflects a zero balance. Sincerely, [redacted]Executive Account AnalystUniversity of Phoenix

I do not accept response from the business, there was a credit of $1,800.00 on the account prior to returns. Even if the amount of returns exceeds $1,800.00 in credit the school can charge more than calculated days from last date of attendance. In may case would not exceed $875.64 per school policy, school cannot charge for an entire class when attendance was made during the course. Additional documentation will be provided.

Hello, We have removed the student off of the distrubution list and suppressed all of their personal information. Thank you

I have not received any communication from the University of Phoenix. written, email or phone.

RE: Complaint Number [redacted]
Thank you for your follow-up message. The University of Phoenix has reviewed this complaint submitted by Ms. [redacted] and responded directly to the complainant.
 
Due to privacy laws the University of Phoenix cannot release the results of our findings...

or communications with the complainant without the required written authorization.
 
If you need additional details that will enable you to close this issue, please contact the complainant.
 
Best regards,
 
 
Tondra R[redacted], MBA/HRM
Senior Manager
University of Phoenix
Office of Dispute Management 
4025 S. Riverpoint Parkway, Phoenix, AZ 85040
[redacted]  [redacted]
Phone  ###-###-####  Fax  ###-###-####
email:  [redacted]

RE: Complaint Number [redacted]
Thank you for your follow-up message. The University of Phoenix has reviewed this complaint submitted by Mr. Stokes and responded directly to the complainant.
 
Due to privacy laws the University of Phoenix cannot release the results of our findings or...

communications with the complainant without the required written authorization.
 
If you need additional details that will enable you to close this issue, please contact the complainant.
 
Best regards,
 
 
Tondra R[redacted], MBA/HRM
Senior Manager
University of Phoenix
Office of Dispute Management 
4025 S. Riverpoint Parkway, Phoenix, AZ 85040
Mail Stop:  CF-S907
Phone  ###-###-####  Fax  ###-###-####
email:  [redacted]@phoenix.edu

Re:      Student IRN [redacted]            Revdex.com Inquiry Dear Ms. [redacted]: We received notice of your inquiry on June 30, 2015, regarding your account with the University of Phoenix. I would like to respond to your...

inquiry. In your inquiry you stated you have been attempting since February 2015 to get your transcripts sent to Law School Admissions Council. University records reflect you first requested copies of your transcripts be sent to Calhoun Community College on March 3, 2014. Then on March 6, 2015, you requested copies of your transcripts to be sent to Law School Admissions Council. University records reflect your requests were processed. However, we have requested that an additional Official Transcript be sent to Law School Admissions Council, as per your request in your inquiry. We regret you feel you were not provided with adequate service when requesting our transcripts. Although students may have differing experiences with our staff, we pride ourselves in providing the best customer service possible.  After completing a thorough review of your account, your request for a full refund is respectfully denied. However, the University will process a refund of the $7.00 payment you made in March 2015 to the [redacted] card the payment was made from. Finally, in order for our campus to remain in compliance with FERPA (Family Educational Rights and Privacy Act) regulations, the details of our review will not be forwarded to the Revdex.com without your written consent.  If you would like us to disclose the results of our review to the Revdex.com, please complete the attached FERPA Release Form and fax it to ###-###-####.  If you still have access to your student website, you can submit this form electronically as outlined in the following steps: Login to eCampus:  https://ecampus.phoenix.edu/portal/portal/public/login.aspxClick on the Program tabUnder Services, click on Request FERPA Release and follow the instructions Once received, a copy of this letter will be forwarded to the Revdex.com.  Please keep in mind that you may forward a copy of this letter to the Revdex.com to expedite their receipt as they are requesting this to further review this matter. If you have any further questions, please do not hesitate to contact us.Sincerely,  [redacted]Executive Account AnalystUniversity of Phoenix

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

RE: Revdex.com Complaint # ID#: [redacted]Dear Ms. [redacted]Thank you for your follow-up message. The University of Phoenix has reviewed this complaint and responded directly to the complainant via USPS mail. Due to privacy laws the University of Phoenix cannot release the results of our findings or...

communications with the complainant without the required written authorization. If you need additional details that will enable you to close this issue, please contact the complainant. Best regards,

Dear Ms. [redacted]: We received notice on July 6, 2015 of your complaint filed with the Revdex.com concerning your account with the University of Phoenix Online.  In order for our campus to remain in compliance with FERPA (Family Educational Rights and Privacy Act) regulations,...

the details of our review will not be forwarded to the Revdex.com without your written consent.  If you would like us to disclose the results of our review to the Revdex.com, please complete the attached FERPA Release Form and fax it to ###-###-####.  If you still have access to your student website, you can submit this form electronically as outlined in the following steps:·         Login to eCampus:  https://ecampus.phoenix.edu/portal/portal/public/login.aspx·         Click on the Program tab·         Under Services, click on Request FERPA Release and follow the instructionsOnce received, a copy of this letter will be forwarded to the Revdex.com.  Please keep in mind that you may forward a copy of this letter to the Revdex.com to expedite their receipt as they are requesting this to further review this matter.I have researched your account and found you enrolled in September 2011, selecting Financial Aid as your primary payment option. The University was unable to facilitate certification of your Title IV loan request as you were no longer in attendance at the time that your funds were able to be awarded.  It is a requirement of the Department of Education that you must be enrolled or accepted for enrollment as a regular student in an eligible degree or certificate program in order to be eligible for any Federal Student Aid.  As you were no longer eligible to receive the Federal Student Aid that you had applied for, the cost of your attendance in two weeks of one class became due. The University recorded your last date of attendance as October 5, 2011.  Tuition and fees for your enrollment and attendance in one class totaled $830.00, as itemized on the enclosed copy of your official account history. Ms. [redacted], after completing a thorough review I find the balance of $830.00 to be valid and correct. Your attendance in class is voluntary and constitutes accepting the services provided and your acceptance of the applicable fees. You were provided with the academic and financial policies in the student catalog and upon enrollment. You were also provided with information regarding the costs of tuition upon enrollment. You signed documents for your admissions to the University, which included your acknowledgement of the hardware and software requirements for attendance, and your agreement with the policies provided and the financial obligations associated with enrollment in the University of Phoenix. You may request copies of these and other enrollment documents through the University Services office at ###-###-####. When the campus exhausted efforts to collect the balance due, your account was referred to the collections office. Your account was referred to a collection agency and the balance charged off on July 6, 2012. As we have validated the balance due, your account will remain with a designated agency until paid in full. If you would like to remit payment now, please contact a collection representative at ###-###-####.  I hope you find this review informative. If you have any further questions, please contact us.Sincerely, [redacted]Executive Account AnalystExecutive Relations DivisionUniversity of Phoenix Online

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This is nothing more than they told me the first time I filed a complaint with this. I believe they have purposefully kept me from completing the PhD program. If they do not help me in some way I will move forward with filing a complaint with the accrediting agency and obtain a lawyer. I invested too much in this program for them to treat me like this. I am a student and expect to get what I set out to complete. I did everything I was asked to do, plus some. I had more patience than most. I will not let this rest.
Regards,
[redacted]

RE: Complaint # [redacted] [redacted]     Dear Ms. [redacted]:     Thank you for your follow-up message. The University of Phoenix has reviewed this complaint submitted by [redacted] and responded directly to the complainant.   Due to privacy laws the...

University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization.   If you need additional details that will enable you to close this issue, please contact the complainant.   Best regards,Joel R[redacted]Dispute Management Administrator  University of PhoenixOffice of Dispute Management  [redacted]

RE: Revdex.com Complaint # [redacted]
 Dear Ms. [redacted]
 Thank you for your follow-up message. The University of Phoenix has reviewed this complaint and responded directly to the complainant via USPS mail. Due to privacy laws the University of Phoenix cannot release the results of our findings or...

communications with the complainant without the required written authorization. If you need additional details that will enable you to close this issue, please contact the complainant. Best regards,  Star C[redacted]ODM University Account Analyst

RE: Revdex.com Complaint # [redacted] Dear Ms. [redacted], Thank you for your follow-up message. The University of Phoenix has reviewed this complaint and responded directly to the complainant via USPS mail. Due to privacy laws the University of Phoenix cannot release the results of our findings or...

communications with the complainant without the required written authorization. If you need additional details that will enable you to close this issue, please contact the complainant. Best regards, [redacted] ODM University Account Analyst University of Phoenix   Office of Dispute Management

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me if my account showed my award Pell Grant credited and my debit memo disbursement of my excess funds sent to my checking account direct deposit.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]