Carpet America

I do not accept this response because I only accessed the course materials for only one week before I was not permitted to see any more of the course work as well as my grades, I was also not told that the course materials were not refunded if you did not complete the whole class, as well as, I WAS ASSURED that this course would be wavered through numerous phone calls with my Audanae H[redacted], which the school can go and research the phone calls that I had with her, as well as my enrollment counselor. I should be recieving more of a refund from this school than that, for which no one has reached out to me from the school and asked anything in regards to this AT ALL

Hello and thank you for providing us with another opportunity to review [redacted]s concerns.We are in receipt of her additional comments and have not received any information that would change our prior position.Please be advised that the student has exhausted all levels of appeal. Kind regards,  Tondra R[redacted], MBA/HRM Senior ManagerUniversity of Phoenix Office of Dispute Management  [redacted]Mail Stop:  [redacted]Phone  [redacted]  Fax  [redacted]email:  [redacted]

My current balance is 861.00. And my last day in class was February 2013. I am on a payment plan I would like my transcript.

I am in receipt of your additional balance dispute, received from the Revdex.com (Revdex.com), as of April 27, 2013.  According to our records, we previously responded to you concerning this information on May 24, 2011, March 23, 2015, and April 16, 2015.  This “new” request is...

duplicative and contains no new inquiries regarding your student account with University of Phoenix.You may view your student loan history with the [redacted] ([redacted]) at [redacted].  Records reflect the University cancelled your [redacted] funds on May 15, 2009.The appropriate credit agencies were notified of your payment, and the entry is reporting as a paid charge off as your account was considered ‘settled in full’ with the receipt of your April 14, 2011 payment of $437.52.  Although the debt was valid at the time it was reported,  the University has agreed to remove the inquiry with the reporting credit agencies as a one-time customer courtesy.  Please review the enclosed responses which were sent previously and file them in your records.  Unless further inquiries include requests for new information and/or documentation, this will serve as the University’s final response. In order for our campus to remain in compliance with FERPA (Family Educational Rights and Privacy Act) regulations, the details of our review will not be forwarded to the Revdex.com without your written consent.  If you would like us to disclose the results of our review to the Revdex.com, please complete the attached FERPA Release Form and fax it to ###-###-####.  If you still have access to your student website, you can submit this form electronically as outlined in the following steps:•         Login to eCampus:  [redacted]•         Click on the Program tab•         Under Services, click on Request FERPA Release and follow the instructionsOnce received, a copy of this letter will be forwarded to the Revdex.com.  Please keep in mind that you may forward a copy of this letter to the Revdex.com to expedite their receipt as they are requesting this to further review this matter.Please keep in mind that you may forward a copy of this letter to the Revdex.com if you prefer.Thank you,  [redacted]Senior Executive Account AnalystUniversity of Phoenix

Thank you for providing us with the opportunity to review this student's additional concerns.Please be advised that we have responded to her via the mailing address provided in her complaint.  This reply was mailed on 09/29/2016.  Kind regards,  Tondra R[redacted], MBA/HRM Senior ManagerUniversity of Phoenix Office of Dispute Management  [redacted]

RE: [redacted] The University of Phoenix has reviewed this complaint submitted by Ms. [redacted] and responded directly to the complainant.  Due to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required...

written authorization. If you need additional details that will enable you to close this issue, please contact the complainant.  Best regards, [redacted], MBA/HRM Senior ManagerUniversity of Phoenix Office of Dispute Management  [redacted] [redacted]Mail Stop:  [redacted]Phone  [redacted]  Fax  [redacted]email: [redacted].[redacted]@[redacted]

RE: Complaint Number #[redacted] Thank you for your follow-up message. The University of Phoenix has reviewed this complaint submitted by Mr. [redacted] and responded directly to the complainant. Due to privacy laws the University of Phoenix cannot release the results of our findings or communications...

with the complainant without the required written authorization. If you need additional details that will enable you to close this issue, please contact the complainant. Best regards, Tondra R[redacted], MBA/HRM Senior Manager University of Phoenix Office of Dispute Management  [redacted] Mail Stop:  CF-S907 Phone  [redacted]  [redacted]  [redacted] email:  Tondra.R[redacted]@phoenix.edu

I didn't receive anything from them .

RE: Complaint Number [redacted] Thank you for your follow-up message. The University of Phoenix has reviewed this complaint submitted by Ms.  [redacted] and responded directly to the complainant. Due to privacy laws the University of Phoenix cannot release the results of our findings or...

communications with the complainant without the required written authorization. If you need additional details that will enable you to close this issue, please contact the complainant. Best regards,Tondra R[redacted], MBA/HRM Senior ManagerUniversity of Phoenix Office of Dispute Management  4025 S. Riverpoint Parkway, Phoenix, AZ 85040Mail Stop:  CF-S907Phone  ###-###-####  Fax  ###-###-####email:  [redacted]@phoenix.edu

I did not accept their response and was told they will look into it somemore. I have the email sent to me saying they will look into it and has not gotten a response in how they will fix it. Thank you [redacted]

I am not happy with the response I received. I contacted the complaint dept and was told that I would receive a response within 48 hours and then I received an email from another person from the school saying what I had already heard from the person I first called and was told to contact the complaint dept. If I needed further assistance, which I had already done. So nothing has been resolved and I am just going in circles. It has been 24 hours since I last spoke to someone from the school and she was the person who told me to contact the complaint dept... again. I just want this removed from my credit. Not reflecting paid or charged off. I would like it removed completely. I paid it and it was only $100. there is no reason why this needs to continue to be drawn out or made out to be more than it is or to cost me a house. I am not the only person who has complained about the schools collection methods, one google search will lead anyone to find numerous complaints.  Thank you

RE: Complaint # [redacted] Dear Ms. [redacted]: Thank you for your follow-up message. The University of Phoenix has reviewed this complaint submitted by Diane Hall and responded directly to the complainant. Due to privacy laws the University of Phoenix cannot release the results of our...

findings or communications with the complainant without the required written authorization. If you need additional details that will enable you to close this issue, please contact the complainant. Best regards,Joel R[redacted]Dispute Management Administrator  University of PhoenixOffice of Dispute Management  [redacted]

RE: Complaint # [redacted]   Dear Ms. Rodesno:     Thank you for your follow-up message. The University of Phoenix has reviewed this complaint submitted by [redacted] and responded directly to the complainant.   Due to privacy laws the University of...

Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization.   If you need additional details that will enable you to close this issue, please contact the complainant.   Best regards,Joel R[redacted]Dispute Management Administrator University of PhoenixOffice of Dispute Management  [redacted]Mail Stop[redacted]Phone:  [redacted]  [redacted]Joel.R[redacted]@phoenix.edu

Complaint Revdex.com [redacted]
Hello,
 
Thank you for your follow-up message. The University of Phoenix has reviewed this complaint and responded directly to the complainant via USPS mail. Due to privacy laws the University of Phoenix cannot release the results of our findings or communications with...

the complainant without the required written authorization.
 
If you need additional details that will enable you to close this issue, please contact the complainant.
 
Best regards,

RE: Complaint # [redacted] Dear Ms. Rodesno: Thank you for your follow-up message. The University of Phoenix has reviewed this complaint submitted by [redacted] and responded directly to the complainant. Due to privacy laws the University of Phoenix cannot release the results of...

our findings or communications with the complainant without the required written authorization. If you need additional details that will enable you to close this issue, please contact the complainant. Best regards,Joel R[redacted]Dispute Management Administrator  University of PhoenixOffice of Dispute Management  [redacted]

December  28, 2016[redacted]IRN: [redacted]Dear [redacted]: Ihave researched  your account  and found  that you originally enrolled  in your AACJS  degree program  with the University of Phoenix  in August  of2016, selecting Financial Aid as your primary  payment  option.Records  show that at the time of your enrollment, you acknowledged receipt and understanding of the student  catalog including the policies associated with your payment option  (Title IV funding/financial aid).  It is very important to note that financial  aid processing has a standard processing window  of up to 90 davs from  the point  the st udent  completes the application and becomes eligible for  award (this timeframe  applies for re-certifications and corrections as well). A completed application means that all documents to resolve  issues such as verification, citizenship verification, social security discrepancies, sel ective service  verification, application errors, defaulted loans, etc....must be submitted  and resolved. Once all issues are noted as resolved,  the processing teams have up to 90 days to complete  the award process.  This period isprovided  to the student in their welcome information when they enter  the U niversity and students are required  to acknowledge this during  the application/re-appl I cation process. Once the application is submitted in full, it goes through several  levels of processing within the financial aid department to review,  assess eligibility and award funds.In review of your account we found that your 2016/2017 FAFSA  application for Title IV funds was pended after  being selected  by the Department of Education  for a process known as verification. This selection meant that you were required  to submit  supplemental documentation to verify application data. A letter was sent to you outlining the necessary  documents and your financial  services representative outlined  these requirements on July 12, 2016.We show that the documents necessary to resolve the verification selection were received  from you by August  14, 2016 and the 30-90 days award  period would have begun processing upon final review of those documents. However, upon your submission, an internal systems error occurred  which delayed  the processing time. When reviewed, a discrepancy on your application-SNAP benefits response field left blank - required correction in order to continue  processing. You submitted one or more updates  to your 2016/2017 FAFSA  on November 15,2016. At that time the SNAP  discrepancy was resolved. As a result of the update  to your FAFSA application, records show that the University received a second 2016/2017 FAFSA application, prompting an automatic reissuance of the requests for identification and verification documents. On November18,2016, the automated (second) request for verification documents was cancelled and marked received. At that time, a review of the driver's  license on tile showed that the license had expired on August 07,2016 which prompted an automated request for an updated/valid driver's  licenseto be submitted. A manual override of this request was completed based on receipt of a notary ofthe public notification of your license dated prior to expiration.University records show that a second verification worksheet had been received from you and as the University utilizes whichever documents have the most recent date, this form was considered invalid/needed correction due to the Non-Tax-Filer section of the form being left blank. This prompted a request to submit a new verification worksheet with the non-tax-filer section completed or copy of your prior year tax transcripts. Records show that you submitted the corrected verification worksheet signed and dated to the current date with the non-tax-filer section completed on November 29, 2016. The verification processing team reviewed the worksheet received and determined it resolved the final verification requirements. Your account was updated to reflect the verification as complete on December 04, 2016. This meant that your Title IV funds could immediately be awarded, however, records show that you had submitted an official withdrawal from the University on November 06, 2016 with an effective date of intent to withdraw as of November 28, 2016. Because you were no longer in attendance, this meant thatdespite resolving the verification process, the University was unable to process the award of TitleIV funds for the three courses attended.University representatives  advised that you were eligible to be awarded Title IV funds if you were to return to attendance.  According to your account history, you advised your financial services representative that you had enrolled at another University and would not be returning to the University of Phoenix. Your financial services representative explained  that Title IV funds could not be awarded to a student that has withdrawn from the University and that you may have a balance due for the tuition/fees assessed to date. According to your account records, you advised the representative  that you would not make payment for any balances incurred.Your attendance in class is voluntary and constitutes acceptance of the services provided and the applicable fees. You signed documents for your admissions to the University, agreeing with the policies provided and the financial obligations associated with enrollment in the University of Phoenix.Research shows that a previous review of your account status and the balance due ($4110.00) for your successfully completed GEN/201, HUM/115, and ENG/220 courses was determined to be a valid representation of attendance met and services provided during your attendance. During the review, the University determined that the initial delay in the processing of the first FAFSA application resulted from an internal error. The University further recognizes an opportunity for more comprehensive communication in relation to your verification process and the causes behind your required resubmission of previously submitted docun1ents to complete verification requirements. In response to these findings, records show that the University granted a one-time courtesy adjustment of tuition/fees assessed during the verification process. This resulted in an adjustment of the full balance due ($4110.00) being completed on December 01, 2016, thus returning your account to a zero balance in good standing. Your account reflects a zero balance and your Title IV application and verification processes have been completed and can be awarded should you choose to return to attendance. If no additional attendance is met in University courses, you will have no financial obligations to the University of Phoenix.As of the date of this response, your account reflects a zero balance and your financial aid processing has ceased due to your withdrawal from the University.  There are no financial holds on your University transcripts. You may submit a request for transcripts through your student website or can have your new University submit a transcript request on your behalf.We appreciate the opportunity to respond to your concerns and wish you the very best in your future academic endeavors.Sincerely,Ivy K. B[redacted], J.D.Director, Grievances & Appeals Office of Dispute Management University of Phoenix

Hello,
A response letter has been sent directly to the student.
In order for our campus to remain in compliance with FERPA (Family Educational Rights and Privacy Act) regulations, the details of our review will not be forwarded to the Revdex.com without your written consent. If you would like us to...

disclose the results of our review to the Revdex.com, please complete the attached FERPA Release Form and fax it to [redacted]
Best Regards,

RE: Complaint # [redacted] Dear Ms. Rodesno: Thank you for your follow-up message. The University of Phoenix has reviewed this complaint submitted by [redacted] and responded directly to the complainant. Due to privacy laws the University of Phoenix cannot release the results of...

our findings or communications with the complainant without the required written authorization. If you need additional details that will enable you to close this issue, please contact the complainant. Best regards,Joel R[redacted]Dispute Management Coordinator  University of PhoenixOffice of Dispute Management  [redacted], Phoenix AZ 85040Mail Stop: [redacted]Phone:  ###-###-#### Fax:  ###-###-####[redacted]@phoenix.edu

RE: Revdex.com Complaint #  ID#: [redacted]Dear Ms. [redacted]Thank you for your follow-up message. The University of Phoenix has reviewed this complaint and responded directly to the complainant via USPS mail. Due to privacy laws the University of Phoenix cannot release the results of our findings or...

communications with the complainant without the required written authorization. If you need additional details that will enable you to close this issue, please contact the complainant. Best regards,

the university has not contacted me. They still have not provided resolution of the aid that is supposed to be awarded to me.