Carpet America

RE: Revdex.com Complaint # [redacted]
Hello,
Thank you for your follow-up message. The University of Phoenix has reviewed this complaint and responded directly to the complainant via USPS mail. Due to privacy laws the University of Phoenix cannot release the results of our findings or...

communications with the complainant without the required written authorization.
If you need additional details that will enable you to close this issue, please contact the complainant.
Best regards,

Please see below the response that was emailed and mailed to the student on 2/16/16
From: Lisa A[redacted] (Exec Acct Analyst StAS) Sent: Tuesday, February 16, 2016 11:04 AMTo: '[redacted]Cc: Tedd G[redacted]Subject: Executive Relations Department Review
RE:  [redacted] [redacted]    IRN: [redacted]
Dear Ms. [redacted],
Please find attached the formal review of your concerns.  A copy of the formal draft is being mailed to the address on file with enclosures. 
Thank you,
[redacted]

Thank you for providing us with the opportunity to address [redacted]'s concerns.An Advisor spoke with her today and resolved this matter.Kind regards,  Tondra R[redacted], MBA/HRM Senior ManagerUniversity of Phoenix Office of Dispute Management  [redacted]...

[redacted]Mail Stop:  [redacted]Phone  [redacted]  Fax  [redacted]email:  [redacted]
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[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Taylor M[redacted]

Thank you for bringing this matter to our attention.  Please be advised that we have responded to this student on several occasions.  We do not find any new information that would change our prior replies or position in this matter.Kind regards, Office of Dispute ManagementUniversity of...

Phoenix  |  Office of The Presidentphone: [redacted]|  fax: [redacted] |  email: [redacted]

RE: Complaint # [redacted]  Dear Ms. Rodesno:     Thank you for your follow-up message. The University of Phoenix has reviewed this complaint submitted by [redacted] and responded directly to the complainant.   Due to privacy laws the University of...

Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization.   If you need additional details that will enable you to close this issue, please contact the complainant.   Best regards,Joel R[redacted]Dispute Management Administrator University of PhoenixOffice of Dispute Management  [redacted]

[redacted]Ellwood City, PA 16117Dear Ms. [redacted]:This letter is in response to your complaint filed with the Revdex.com (Revdex.com) received on August 16, 2014 concerning the Doctor of Philosophy in Higher Education Administration (PHD/HEA) degree program in which you...

are enrolled with the University of Phoenix.In order for our campus to remain in compliance with FERPA (Family Educational Rights and Privacy Act) regulations, the details of our review will not be forwarded to the Revdex.com without your written consent.  If you would like us to disclose the results of our review to the Revdex.com, please complete the attached FERPA Release Form and fax it to ###-###-####.  If you still have access to your student website, you can submit this form electronically as outlined in the following steps:Login to eCampus:  https://ecampus.phoenix.edu/portallportallpublicllogin.aspxClick on the Program tabUnder Services, click on Request FERPA Release and follow the instructionsOnce received, a copy of this letter will be forwarded to the Revdex.com.  Please keep in mind that you may forward a copy of this letter to the Revdex.com to expedite their receipt as they are requesting this to further review this matter.Thank you for your additional request.  According to our records, we previously responded to you concerning this information on June 5, 2015. This "new" request is duplicative and contains no new inquiries regarding your student record with the University of Phoenix.  As previously advised, the School of Advanced Studies has accurately advised you on the necessary steps for moving forward within yourdegree program.The University strives to provide the best customer service and guidance to all of their present and past students.  Please review the enclosed response which was sent previously and file this in your records.  As you have not provided any additional information to override the previous decisions made in this matter, the University's position stands and is final. At this time your request for reimbursement is respectfully denied, as no rationale has been found to warrant a refund.We wish you success in achieving your educational goal.  Thank you for contacting the University, and we look forward to your anticipated degree completion.Sincerely,[redacted]Academic Research AnalystOffice of Dispute Management

Thank you for your follow-up message. The University of Phoenix has reviewed this complaint submitted by Mr. [redacted] and responded directly to the complainant.   Due to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization.   If you need additional details that will enable you to close this issue, please contact the complainant.   Best regards,     Tondra R[redacted], MBA/HRM Senior Manager University of Phoenix Office of Dispute Management  [redacted], Phoenix, AZ 85040 Mail Stop:  CF-S907 Phone  ###-###-####  Fax  ###-###-#### email:  [redacted]@phoenix.edu

RE: Complaint # [redacted] Dear Ms. Rodesno: Thank you for your follow-up message. The University of Phoenix has reviewed this complaint submitted by [redacted] and responded directly to the complainant. Due to privacy laws the University of Phoenix cannot release the...

results of our findings or communications with the complainant without the required written authorization. If you need additional details that will enable you to close this issue, please contact the complainant. Best regards,Joel R[redacted]Dispute Management Administrator  University of Phoenix[redacted] 
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Revdex.com Complaint ID # [redacted]Dear Ms. [redacted],Thank you for your follow-up message. The University of Phoenix has reviewed this complaint and responded directly to the complainant via USPS mail. Due to privacy laws the University of Phoenix cannot release the results of our findings...

or communications with the complainant without the required written authorization. If you need additional details that will enable you to close this issue, please contact the complainant. Best regards,

Dear Mr. [redacted]:We received notice of your response on June 16, 2015, regarding your account with the University of Phoenix. We would like to respond to the concerns you presented.In your response you stated you were advised you would not owe for the week of attendance you posted in the [redacted]...

course. However, as stated in our prior response dated June 2, 2015, you were advised to contact your assigned finance advisor to discuss the financial impact of dropping the course after one week. When the finance advisor attempted to reach you on February 13, 2014, you advised the campus you did not have any intentions of returning to the University of Phoenix. You advised the campus representative that the call was made at an inconvenient time and then you disconnected the phone call. Additionally, you were sent a bill on September 2, 2014, showing the balance owed.We regret you feel you were not provided with adequate advisement regarding your dropped [redacted]/** course, although students may have differing experiences with our staff, we pride ourselves in providing the most accurate information and the best customer service possible.  After completing a thorough review of your account, the University has found the balance due of $294.37 to be valid and correct. However, we have agreed to waive the balance as a courtesy to you and in an effort to build upon your positive experience with the University.Once the adjustments are processed your account will be returned to the campus from collections and will reflect a zero balance. However, it may take up to 45 days for the credit bureaus to have the information regarding your account removed from your credit report.A copy of this letter will also be forwarded to the Revdex.com. Sincerely,The Office of Dispute Management[redacted]Dispute Management AdministratorUniversity of Phoenix

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Good morning and thank you for providing us with an opportunity to review this matter once more.As requested, we have forwarded a copy of the response (previously sent via USPS) to Ms. [redacted] via the email address provided.Kind regards, Tondra R[redacted], MBA/HRM Senior ManagerUniversity of Phoenix Office of Dispute Management  [redacted]
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[redacted]  [redacted]  [redacted]  [redacted]
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RE: Complaint # [redacted] Dear Ms. [redacted]: The University of Phoenix has reviewed this complaint submitted by [redacted] and responded directly to the complainant in response to the prior Revdex.com Complaint Number [redacted]. Due to privacy laws the University of Phoenix cannot release the...

results of our findings or communications with the complainant without the required written authorization. If you need additional details that will enable you to close this issue, please contact the complainant. Best regards,Joel R[redacted]Dispute Management Administrator University of PhoenixOffice of Dispute Management  4025 South Riverpoint Parkway, Phoenix AZ 85040Mail Stop: CF-S907Phone:  ###-###-#### Fax:  ###-###-####Joel.R[redacted]@phoenix.edu

Good afternoon, RE: Revdex.com Complaint ID #[redacted]As stated in the response you received from the student, the university is currently working with her and she is pleased with the assistance being provided.Please note that she is choosing to leave this complaint open however, is actively working with her Academic Counselor.Kind regards, [redacted] MBA/HRM Senior ManagerUniversity of Phoenix Office of Dispute Management  [redacted]
Mail Stop:  [redacted]Phone  ###-###-####  Fax  ###-###-####email:  [email protected]

RE: Complaint # [redacted] Dear Ms. Rodesno: Thank you for your follow-up message. The University of Phoenix has mailed the response directly to [redacted] June 16, 2017. Due to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization. If you need additional details that will enable you to close this issue, please contact the complainant. Best regards,Joel R[redacted]Dispute Management Administrator University of PhoenixOffice of Dispute Management  [redacted]
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[redacted]  [redacted]  [redacted]
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[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I w[redacted] wait until for the business to perform this action and, if it does, w[redacted] consider this complaint resolved.
Regards,
Jocelyn H[redacted]

RE: Complaint # [redacted]Dear Ms. [redacted]:Thank you for your follow-up message. The University of...

Phoenix has responded directly to [redacted] on January 26, 2017. Due to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization. If you need additional details that will enable you to close this issue, please contact the complainant. Best regards,Joel R[redacted]Dispute Management Administrator University of PhoenixOffice of Dispute Management  [redacted]
[redacted]Phone:  [redacted] Fax:  [redacted]Joel.R[redacted]

RE: Revdex.com Complaint # [redacted]  Dear Ms. [redacted], Thank you for your follow-up message. The University of Phoenix has reviewed this complaint and responded directly to the complainant via [redacted] mail. Due to privacy laws the University of Phoenix cannot release the results of our findings...

or communications with the complainant without the required written authorization.  If you need additional details that will enable you to close this issue, please contact the complainant.  Best regards,

Revdex.com:
I received today indicating this issue has been closed. However, while Overhead Door indicated to Revdex.com on 11/18, they would be sending a refund, I have not yet received a check from Overhead Door. I do not consider the issue closed.
Regards,
[redacted]